It was my second time at this hotel. I loved the city and decided to bring my mom from Brazil to enjoy the thermal waters in the hotel (by the way, wonderful services and personnel at the therme) . Everything was fine until the night I found one chinch-bug on the bed. I killed it and went to sleep. Around... More

We stayed two nights visiting italy for the wedding of a friend. The problems started when we asked to have an iron and we were told hat the hotel does not take responsibility to give out iron to hotel's guests. The management finally gave in and we received an iron. The mattresses are cheap and bouncy, if you seat at... More

Hotel itself is lovely, in a very picturesque town with huge marble reception area and staircase. Our room was fine, decent size with a nice bathroom. I thought the service was great, I even got a shirt dry-cleaned for a wedding we were going to. I found the staff friendly and helpful with regard to my terrible Italian and general... More

Stayed at the Grand Hotel for one week in Sept 2008. The hotel itself was very pleasant but the 'Beauty Farm' which is part of the hotel, apart from the excellent jacuzzi baths, was very poor. Avoid having a pedicure at all costs very amateur attempt with a choice of two varnishes which had to be found at the bottom... More

We stay two nights. The building is very nice, rooms are not big but still ok. Problems in the service at breakfast (not a 4 stars service). Problems with parking. More

This is the grand old hotel in the center of a town much visited by Europeans coming to “take the cure” in its thermal waters (the hotel itself has pricey spa facilities utilizing the thermal waters). The guest rooms are comfortable, clean and quiet, with good air-conditioning. But the hotel caters to tour groups, which frequently overwhelm the staff’s attention... More

Wonderful, classic European-style Grand Hotel. Located in the center of Acqui Terme, a lovely small town in the Piedmonte wine region. Rooms had high ceilings and modern, tiled bathrooms. The hotel has a health spa and offers pools of the famous water. The front desk staff were helpful and spoke English. Would recommend both the town of Acqui Terme as... More

This hotel seems to be fading fast. The service was not unfriendly but seemed entirely uninterested. The large dead cockroach on the floor at breakfast didn't really send out the right signal. Not by any means a terrible place to spend the night, but not worth seeking out. They have a spa and I did not use those facilities so... More