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The Pier House Hotel

Certificate of Excellence
3.0 of 5
Hotel website
Harbour Front, Charlestown, St Austell PL25 3NJ, England
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1 room 1 guest
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295 Reviews from our TripAdvisor Community

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Traveler rating
    143
    93
    37
    10
    12
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44
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25
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (295)
  • Mar-May only
    (63)
  • Jun-Aug only
    (120)
  • Sep-Nov only
    (70)
  • Dec-Feb only
    (42)
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London, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A great base to explore cornwall. Lovely hotel with friendly staff in a fantastic location. We had a large family room. Breakfast very good, diinner in the restaurant excellent, however bar food was ok.

Was this review helpful? Yes 1
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here with my wife for our anniversary on 17th August. We both agreed the hotel, the staff, the food and Charlestown in general were great! Only slight complaint was a few other customers expecting unreasonable things from the hardworking staff in the restaurant but not the hotels fault. Would recommend to family and friends and already have!

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Caerphilly, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Where do I start. This is a nice hotel. However, for the £105.00 the room was quite small, and no sea view. We attempted to book into the restaurant but were told it was fully booked. It was raining when we arrived so not too happy to have to go out and look for somewhere to eat, however, to be... More 

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Crewkerne, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Visited the pier house on Thursday 13th for a drink in the evening. . Very busy in the bar area and the only seats left were around the bar, unfortunately though, you do not get served unless you are standing! ! Not even spoken too! Staff had to inform another customer that they were wrong saying we were first as... More 

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Warwick, United Kingdom
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fabulous location and beautifully appointed sea view room gave us a real treat, as did the excellent varied food and first class service. This is a great little Pub/Hotel and certainly nine to recommend if you are visiting the south Cornish coast.

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Wellington, United Kingdom
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a nice hotel - very pleasant staff. We arrived mid afternoon on a Sunday to be told there were staff difficulties and there would be a long wait for the order - which was okay but not exactly welcoming. The ordering is very muddled - it is unclear whether there is waitress service or you order direct from... More 

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Waltham Abbey
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The room was lovely, however being in number 1 we had all other guests passing our door to get to their rooms which was a bit noisy. However the breakfast was fantastic everything was freshly cooked and hot when it arrived. The staff are lovely, helpful and polite. Would recommend. Stunning views.

Was this review helpful? Yes 2
Pentewan, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

The food was lovely but such a shame that service was so poor. Bread did not arrive as promised, potato order was incomplete, we could not attract staff attention to order desserts and coffee despite being given menus and waiting 25 minutes and when we gave up and asked for the bill (still clutching our dessert menus) no acknowledgement. The... More 

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Northampton, United Kingdom
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have been before and I opted for the cheddar cheese sandwich with red onion marmalade. My daughter had a jacket potato with cheese and it was huge! Good service and good food. We would recommend and the hot food looked great too.

Was this review helpful? Yes 1
St Austell, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

I ordered chips at 19:12, after waiting a considerable amount of time, I asked how long my chips would be. I was informed that my chips we be coming out soon. After waiting a while, my chips were brought out at 19:48 with no apology when they were given to me. I don't think that I should have had to... More 

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