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All 1 Charlestown hotels

The Pier House Hotel

3.0 of 5 Hotel   |   Harbour Front, Charlestown, St Austell PL25 3NJ, England
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Ranked #1 of 1 Hotels in Charlestown
A recent review
5 of 5 stars reviewed yesterday
taffman181 Port Talbot, United Kingdom
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230 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Port Talbot, United Kingdom
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Pies House is a wonderful hotel in a beautuful location. Parking is a little way up the road as it is in a small harbour..but once inside the hotel has excellend food beer wine and fully (expertly finished) renovated rooms and facilities. Staff are a pleasure to meet! A totally wonderful place and well recomended if you are in... More 

Was this review helpful? Yes 1
Bristol, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is in a beautiful location on the harbour side, I Stayed overnight, booked in a single room but was upgraded to a family room (23), split over 2 levels with bathroom and 2 single beds upstairs. It had been recently refurbished and was nicely decorated and very clean. I had 3 course set meal, where you could tell... More 

Was this review helpful? Yes 1
Herefordshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We love this place ! We have been for meals many times over the past 15 years and have been having holidays in the hotel for over 12 years (love rooms 1,4,9), but due to us buying our own business we have not been able to go for a couple of years, We managed a short break in November 2014... More 

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Just returned from the pier house hotel and am in awe! Top to bottom perfection to every detail, just like a little local pub with an amazing hotel built in, couldn't and wouldn't find any fault in such a obviously proudly owned freehouse,I want to live there& would definitely recommend to the most discerning, room 9 queen bed sea &... More 

Was this review helpful? Yes 3
Maidstone, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our family has just stayed at the Pier House for a family get together for a 90th birthday. The hotel rooms and bar were warm, comfortable and relaxing. All the staff were very friendly and helpful. We ate in the bar on the first night and then had our celebration family meal on Saturday. All the food was hot and... More 

Was this review helpful? Yes 3
wales
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked a 1 night stay for New Years' night for the wife & I. I last visited the Pier in 2008 having previously stayed on a regular basis over the previous 15 years. The Pier has continued to improve the standards of its guest rooms - we stayed in room 4 complete with an upstairs bathroom complete with spa... More 

Was this review helpful? Yes 4
Peter C, General Manager at The Pier House Hotel, responded to this review

Many thanks for your comments, we hope to see you back here sometime in the future. More 

Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Short pre Xmas break to do some Cornish shopping and deliver presents. The refurbishments continue to a high standard and breakfast as always was excellent in the delightful dining room. Friendly helpful staff made for a relaxing trip. Always car park issues but bearable!

Was this review helpful? Yes 1
Peter C, General Manager at The Pier House Hotel, responded to this review

Many thanks for your comments, we hope to see you back here sometime in the future. More 

Par, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 15, 2014

Had a large party for a Crimbo meal here one Sunday lunchtime, bunged into a side room where people heading to the bar had to squeeze between our two tables. The food was hot and well cooked, but the wait between courses was excessive, especially as our party had all pre-chosen their menu choices in advanced.

Was this review helpful? Yes
Peter C, General Manager at The Pier House Hotel, responded to this review

Many thanks for taking the time to comment, I hope you apreciate this is a busy time of year and we were fully booked on that day. I am sorry the service was slow but pleased to hear the food standard was satisfactory. Many thanks Peter Cocks More 

London, United Kingdom
Top Contributor
85 reviews 85 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 25, 2014

A quaint, harbourside hotel with excellent views to the sea from many rooms which have been newly refurbished to a very high standard and will shortly feature WiFi from all rooms. The hotel restaurant also serves food one would expect in a first class hotel. I recommend the honeyed duck with caramelised onion puff pastry tart and the creamiest potato... More 

Was this review helpful? Yes 2
Peter C, General Manager at The Pier House Hotel, responded to this review

Many thanks for your comments, we hope to see you again sometime in the future. Peter Cocks General Manager More 

Torpoint, United Kingdom
1 review
3 of 5 stars Reviewed November 2, 2014

Unless I missed another way in, the front door step needed to be climbed up and abseiled down, this combined with a stiff sprung front door with a sharp weather strip fitted to the threshold makes for a very interesting introduction to the Pier House. If you are going there with old folks take care of them or they could... More 

Was this review helpful? Yes
bowgie, General Manager at The Pier House Hotel, responded to this review

We are very sorry your Nan experienced some problems here at the Pier House. Charlestown is a World Heritage Site and the hotel is a listed building and therefore we are restricted in making any changes to the access. Many thanks for your comments in regard to the rest of your stay and hope we will see you back here... More 

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Additional Information about The Pier House Hotel

Address: Harbour Front, Charlestown, St Austell PL25 3NJ, England
Phone Number:
Location: United Kingdom > England > Cornwall > St Austell > Charlestown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Pier House Hotel 3*
Number of rooms: 27
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Also Known As:
Pier Hotel St Austell
The Pier Hotel

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