I have now stayed at the Al Bustan Palace 3 times and loved it every time. From the moment you walk in to the huge foyer with the smell of oud and fankincense to the time you get your feet into the pool out front, you are in for a great experience. Definitely worth a visit if you are ever... More

Stayed one night on business. Asked for two twin beds (sharing with a mate) but were given a room with two singles attached to make a king... We had to separate these ourselves, despite the fact that I was on crutches and asked for help from the staff and ended up with a swollen and painful foot. Very nice grounds,... More

As a gold member first I was offered special quality Dates at the reception and my room upgraded to suite. The room well decorated and equipped. The mini fridge staffed with complementary drinks and water. Also fruit plate sent to the room. The hotel is well managed with exceptionally friendly staff. Local staff needs more training on customer service but... More

We spent the last 4 days of our Oman trip in the Al Bustan. Initially the hotel and its sheer size almost seemed a bit overwhelming and impersonal - but it really grew on us during our stay, The service on check in was very good by an efficient German receptionist preceeded by a warm Omani welcome at the door.... More

We stayed here around 18 months ago, shortly after Ritz Carlton took over management of the property, and things then were disappointing. On this return visit in May 2013 we experienced noticeable improvements and the Hotel felt much more settled. The rooms are very comfortable if a little dated and it's great that complimentary Nespresso coffee has been added to... More

We have recently spent a week at the Al Bustan. The foyer of the hotel takes your breath away with its sheer size, fabulous chandeliers and gorgeous furnishings and flowers. Our room was very nice with a sea view and balcony looking over one of the pools. It had all the right touches, iron, hair dryer, good toiletries and unlimited... More

Very special hotel including the building. Level of service was outstanding, staff very friendly and helpful. Great hotel for to relax and recharge!!! Dinner on the beach very special! Breakfast was also well worth it.

I am not normally given to writing effusive reviews. I am a cheap date and am happiest with a simple bed and breakfast. I have stayed in 5 star hotels all over the world and they leave me cold to be honest. But the Al Bustan Palace does not deserve such derision. It is lovely. Ignore the architecture - built... More

When staying at a 5 star property and a Ritz Carlton at that, the minimum requirement one would have thought would have been a clean bed for the night. On pulling back my duvet, it was very evident that the sheets had not been changed from the previous occupants and judging by the copious amounts of staining on the sheets,... More