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All 34 Muscat hotels

Al Bustan Palace, a Ritz-Carlton Hotel

5.0 of 5 Hotel   |   PO Box 1998 | Quron Beach, Muscat 114, Oman
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Ranked #1 of 34 Hotels in Muscat
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
256globetrotting London, United Kingdom
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774 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
1 review
5 of 5 stars Reviewed today NEW

I've just got back from my stay and this is easily one of the best hotels I've stayed in: the hotel itself is beautiful and the grounds, beach front and pool are stunning. The breakfast buffet is first class, and the facilities are excellent. What truly makes this hotel though, is the personal service from the staff- utterly professional, friendly,... More

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Bristol, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

What can be said about this hotel that hasn't been said in previous reviews? This is such an amazing place, from the moment you walk through the doors to this hotel, you are pampered, treated like royalty and given such a lovely time you really don't want to leave! The journey from the airport is approx 35 minutes depending on... More

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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

When i came to oman i decided to to stay in shinger-la but thank god i forgot to book for day 4 we decided to stay at al bustan every thing in the hotel is perfect the employes the activates where free of charge everything was wonderful i recommend it more than shingr-la

Was this review helpful? Yes 3
Baltimore, Maryland
Top Contributor
56 reviews 56 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

The on,y reason I can't give this hotel all 5 stars is that it is indeed very expensive. But you get what you pay for, so really I should give it 5. Beautiful setting with a beautiful lobby. The rooms too are great. Only downside, and I think this is where I will take off a star, we asked we... More

Was this review helpful? Yes 1
Muscat, Masqat, Oman
Contributor
17 reviews 17 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

I decided to surprise my mother for her birthday and took her to Al Bustan Palace. I have to be honest with you i was extremely disappointed. I was shocked !! and here is why: The hotel staff: Upon arrival there was a person by the name of Jennifer who received us, she could not find our booking at first... More

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AlBustanPalace, General Manager at Al Bustan Palace, a Ritz-Carlton Hotel, responded to this review

Dear Maan A, I would like to thank you for taking the time out of your busy schedule to post your review on Trip Advisor and provide us with your feedback. While I am grateful for your comments, I am very disappointed to learn of the challenges you experienced and that we were not given a chance to rectify these... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

We came from sifawi hotel to have a breakfast there, the food was amazing and too many varieties of fresh juices. Sorry to say the service was only for one star hotel or less. Paying 33 OMR for this service is too much, I had to ask for a cup of coffee 3 times without any responses when the associates... More

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AlBustanPalace, General Manager at Al Bustan Palace, a Ritz-Carlton Hotel, responded to this review

Dear Ayat N, Thank you for taking the time to post your review on Trip Advisor about your recent visit at our hotel. I do appreciate your comments, both positive and areas of suggested improvement. I am glad to note that you enjoyed the food selection and variety of fresh juices while having breakfast with us. However, I am disappointed... More

Denfield, Ontario, Canada
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

The valet service and reception at the hotel are of outstanding quality. There are many little details that are meticulously right. The friendliness of the staff are a great example for the country! The rooms are very arabic-like and with all comfort. Even German television channels (2). The park/garden and swimming pools are very good and provide an oasis of... More

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Falmouth, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

First Class.., many hotels offer great facilities these days, but the staff here are exceptional and I suspect that is the influence of the Omani people and culture for hospitality. I do not believe I have encountered a more hospitable people. I ate at the beach restaurant every night and was cared for royally by Thilak Raj and his colleagues.... More

Was this review helpful? Yes 3
Saudi Arabian
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Oman is already it’s a beautiful place, fascinating and unspoiled. The hotel is wonderful, relaxing, with a fantastic pool and quiet. Tourism excellent, mostly European, the nicest staff. There is a kids club free of charge and full of outdoor activities. Many free activities, canoeing, snorkeling and tennis. A real gem! The spa leaves a bit to be desired, being... More

Was this review helpful? Yes 2
sheffield
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are a family of four from the UK and recently spent two weeks at this excellent hotel in August 2014.There is nothing negative to say about this hotel whatsoever.From the moment that we checked in,they make you feel like a special guest.Always available for advice about local and more distant attractions, whether it be the front desk,guest relations,or the... More

Was this review helpful? Yes 2
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Additional Information about Al Bustan Palace, a Ritz-Carlton Hotel

Address: PO Box 1998 | Quron Beach, Muscat 114, Oman
Phone Number:
Location: Oman > Muscat Governorate > Muscat
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Al Bustan Palace, a Ritz-Carlton Hotel 5*
Number of rooms: 250
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Also Known As:
Intercontinental Hotel Muttrah

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