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Al Bustan Palace, a Ritz-Carlton Hotel

#1 of 38 Hotels in Muscat
Certificate of Excellence
5.0 of 5
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PO Box 1998 | Muttrah, Muscat 114, Oman
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Complimentary Breakfast
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1 room 1 guest
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Al Bustan Palace, a Ritz-Carlton Hotel
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1,162 Reviews from our TripAdvisor Community

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Traveler rating
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    233
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    8
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238
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129
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (324)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1162)
  • Mar-May only
    (356)
  • Jun-Aug only
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  • Dec-Feb only
    (286)
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Dubai
Level Contributor
90 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

- Location: really good, beautiful beach, rocks, typical Oman coast - Service: excellent (much better than in many resorts) - staff is very friendly, polite, efficient - Food: food is ok, nothing to die for though - Pool: the infinity pool is absolutely gorgeous - Rooms: a good mix of old style furniture and still very comfy, we loved it... More 

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Nuremberg, Germany
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

All the positive reviews were right. The beach is private and very clean. Water was warm and clear and mountains impressive. Not many guests in august so you feel very private. The hotel staff was very friendly and they everyday tried to give us the best table in the restaurant with seaview. Food was exceptional good. Dinner - Buffet was... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed 5 nights with my wife and 2 kids, the hotel is one of the best in Muscat, the atmosphere was amazing for all of us specially for my kids whom were well taken care of every member of Ritz team. 2 people highly appreciated (ihab in the restaurant and a lady used to be every day in the... More 

Was this review helpful? Yes 1
Ipswich, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

Great hotel decor much improved since it was taken over by Ritz Carlton. The were very friendly and the food in the Chinese restaurant was fantastic although pricey. The manager and staff in the bar were an absolute delight happily sharing their experiences of the area and tips on making an Irish coffee. I would not hesitate to recommend this... More 

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Level Contributor
46 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We went as baby moon . Our reservation were cancelled as there was a conference and we didn't receive any notifications from Expedia or them ! They reversed for us on shangeri la resort instead and offered for us a free dinner on any time we prefer It is a very beautiful palace . Must to visit even if you... More 

Was this review helpful? Yes 1
Muscat, Oman
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 1 week ago

An excellent hotel that appears to be nicely discerning with its clientèle. The rooms are spacious, clean and well maintained. the reception staff are very helpful and courteous. The buffet is as good as it gets (as buffets go) and although the drinks are pricey, you get what you pay for in this world. Going 'out of season' is always... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very friendly staff, clean and peaceful property. Very nice beach, pools and garden. Traditional Hotel interior, specious rooms. Nice breakfast, delicious plates from beach menu. Beach boys and service staff very helpful and professional. Salim is a Omani gentleman on the beach (waiter) who is very kind and professional.

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Isa Town, Bahrain
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I had great time, hotel are great hospitality are great. For the check in I reach to the hotel by 8am I got the room on the same time, and the check out my flight was on 6pm, they extend the check out till 4pm.

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Folkestone, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago

My partner and I had a wonderful time at the Bustan Palace from 16th August for 15 nights, the staff were excellent and far too many to mention by name but Markus at the recreation centre along with Janet who ensured our evening table tennis sessions were well catered for are a credit to the hotel. Simon and the team... More 

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London, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having stayed in a Club room at the Ritz Carlton Istanbul and tasted the true meaning of the Middle Eastern hospitality, expectations were high upon check-in. Al Bustan somewhat doesn't disappoint. Special thank you to the pool bar staff for that daily special tabbouleh salad, Al Majan bar and Al Khiran restaurant staff for service with a smile, gym reception.... More 

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Hotel Review Summarization

What travelers say

  • Very nice(9)
  • Infinity pool(7)
  • Room service(6)
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