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Grand Hyatt Muscat

#7 of 38 Hotels in Muscat
Certificate of Excellence
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Shatti Al Qurum Diplomatic District | PO Box 951, Muscat 133, Oman
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Grand Hyatt Muscat
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686 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Aalborg, Denmark
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed a few times recently. Suites very good, club rooms okay. Cleaning excellent. Pool very good with lazy river and swim up bar. Very good poolside cafe. Right on the beach. Adequate club lounge. In all it does the job and is a good base for YIT time in Muscat.

Was this review helpful? Yes
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear drwbaker, Many thanks for your feedback and thank you for sharing some lovely photos of your family during your recent stay at Grand Hyatt Muscat. We hope you choose to stay with us again on your next visit to Oman. Regards, Nicole Bassit Marketing Communications Manager More 

Calgary, Canada
Level Contributor
58 reviews
19 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

In my several visits to grand hyatt Muscat , i find the hotel very nice and the kind of service is very unique , the staff are friendly and the arabic hospitality is very nice , the swimming pool is fabulous , the view of the beach from the room is gorgeous and the food is very delicious , the... More 

Was this review helpful? Yes
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear Haydar_Baban, Thank you for your delightful review. Great to know you have visited and stayed at Grand Hyatt Muscat on different occasions in the past. We look forward to welcoming you back again. Regards, Nicole Bassit Marketing Communications Manager More 

Muscat, Oman
5 of 5 stars Reviewed 3 days ago NEW

Very friendly and helpful employees. The Hotel is perfect for business and leisure as well. Nice Club Lounge with a very good selection of food and beverages. Spacious rooms. I will definitely come back.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear Konstantin Z, Thank you very much for your feedback. Lovely to know you had a great relaxing stay. We look forward to welcoming you back in the near future. Regards, Nicole Bassit Marketing Communications Manager More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel is very well located, the architecture and design of the hotel is excellent and you will feel the heart of Arabic Culture which is well executed and a perfect ambiance. The room is very clean and fresh, the bed is extremely comfortable and the view from our room is breathtaking. What made our experience standout is the excellent... More 

Was this review helpful? Yes
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear Astrobal Ferdin... T, Many thanks for your feedback. Incredibly delighted to hear that all aspects of your stay was great. We will share your comments with Mary Jane and hope to continue to welcome you back on your next visit to Oman. Regards, Nicole Bassit Marketing Communications Manager More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 5 days ago NEW

Hotel is excellent! Exceptionally clean, staff are incredibly friendly, decent food at a decent rate, the staff remembered us from a previous visit and during the off-season the hotel is nice and quiet.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear Timothy R, Thank you for your feedback Timothy. We're delighted to hear that this is not your first time staying at Grand Hyatt Muscat. We look forward to you staying with us again on your next visit to Oman. Regards, Nicole Bassit Marketing Communications Manager More 

Birmingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had an amazing experience. From checkin to check out. Everyone and everything was wonderful. Would definitely visit and recommend to others. All the staff were very helpful and friendly gave us plenty of good tips and were always happy to extend their help. Special thanks to Chasmanth (i think from Sri lanka) and Aya both from reception. Also Farid,... More 

Was this review helpful? Yes
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear UBrummyZ, Many thanks for your much valued feedback. Delighted to know a good time was had during your recent stay at Grand Hyatt Muscat. We will certainly pass the message to the team. We look forward to welcoming you back on your next visit to Oman. Regards, Nicole Bassit Marketing Communications Manager More 

Dubai, United Arab Emirates
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Myself, my husband and our baby girl visited this hotel July 2015, during Ramadan. Having lived in the middle east for 5 years, we are completely aware of the traditions and expectations during the holy month. However, as someone not fasting and paying a premium for this hotel - we expected more on offer. We had booked a club room,... More 

Was this review helpful? Yes
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear Debra M, Thank you for your detailed review. Please accept our apologies for any inconvenience experienced however it would've been great if you had spoken to one of our duty managers while you were staying with us. We would've been happy to accommodate your requests whenever possible. Alcohol service in outlets during Ramadan is prohibited and is something out... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

It does not do what it says on the tin. Food at the pool is very poor, staff are friendly but not professional. I did expect more for what I paid. The kids enjoyed the pool thigh. Compared to Shangi Rila, I thought Shang is a lot better Staying again? Perhaps not.

Was this review helpful? Yes
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear Jaber A, Thank you for your feedback. Could we kindly request you to further elaborate on the tin as we do not seem to quite understand what that means. As for the rest of your comments, we will ensure further training is provided to our associates. Regards, Nicole Bassit Marketing Communications Manager More 

sohar, Oman
1 review
3 of 5 stars Reviewed 2 weeks ago

during Ramadan, service is thin and uncoordinated. compared to other 5-star, this was disappointing. I had booked a conference room which was still locked when my meetings were to start. took another hour and half to get it ready so I had to start my meeting of 8 people in the lobby. then, the projector lost it's connection. complete disaster.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear Robert Evans N, Thank you for your feedback. We would like to sincerely apologize for an unfortunate experience. Please rest assured that your comment has been noted and will be shared with our management team to avoid such incidents from happening in the future. If there is anything else we can do kindly let us know. We hope to... More 

Wellington, New Zealand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Overall excellent. Stayed 6 nights. Staff all very friendly and attentive. Room was clean and tidy and housekeeping did a fantastic job. Used room service alot as not much was open with it being Ramadan. The room service was really prompt and food very good.

Was this review helpful? Yes
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear ShaneD_11, Thank you for sharing your delightful experience at Grand Hyatt Muscat. We would also like to thank you for choosing to stay with us and we look forward to welcoming you back soon. Regards, Nicole Bassit Marketing Communications Manager More 

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