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Grand Hyatt Muscat

#7 of 39 Hotels in Muscat
Certificate of Excellence
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Shatti Al Qurum Diplomatic District | PO Box 951, Muscat 133, Oman
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Grand Hyatt Muscat
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656 Reviews from our TripAdvisor Community

Traveler rating
    306
    223
    83
    32
    12
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96
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • Portuguese first
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English first
  • All months
    (656)
  • Mar-May only
    (198)
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    (102)
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    (169)
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    (187)
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Denmark
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Overall Muscat is a very pleasant place - the Omani er extremely friendly. So a very good experience! The Grand Hyatt is not fully on par with the other GH's I have tried. We stayed as family incl. two small kids. Big success with the nice weather and pool - and the scenery in the hotel is so nice, but... More 

Was this review helpful? Yes
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear Snejbjerg, Many thanks for your feedback and thank you for being a loyal guest of Hyatt. We're delighted to hear that you enjoyed your stay with your family. I can assure you that our prices are in line with other 5 star hotels in the country. We hope to welcome you back again on your next visit to Oman.... More 

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Facilities in the room was not working well. Maintenance team reacted fast but fixing the issues was going to take long so I decided to let them fix it after I leave. It's also too noisy at night. While you are at your room into your bed you easily hear people walk & talk in the corridor & lot of... More 

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GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear Ahmed R, Many thanks for your valued feedback. Firstly, we would like to apologize for the inconvenience experienced during your stay with us this month. Please rest assured that all our guests are equally important and we strive to provide authentic hospitality to each one of our valued guests. Our associates will undergo additional training to ensure service is... More 

Chicago, Illinois
Top Contributor
101 reviews 101 reviews
29 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 1 week ago

We were able to use points for a 2 night stay. Since there were 3 of us (my wife and adult son) the clerk offered to upgrade us for 35 OMR plus tax (41 OMR total, about $100). We got a huge room, daily breakfast (worth it just for that) and use of the club room. Awesome property, great location,... More 

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GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear kingatchgook, Thank you for your much valued feedback and for being a loyal Hyatt guest. It's at times like these when Gold Passport really proves favorable for our guests whether traveling on business or holiday. We're delighted to know that you enjoyed our facilities and found the amount paid for the upgrade to be rewarding to your stay. We... More 

scotland
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is set on the Beach,wonderful for walking. Facilities are excellent.....very good Gym and excellent Pool. Service is friendly and efficient. We had access to the Club Lounge which is to be recommended.

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GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear johno14, Thank you for your valued feedback. We're delighted to know that you had an enjoyable stay and found the location of the hotel to be great. Our location is certainly one of the advantages of staying at Grand Hyatt Muscat. We look forward to welcoming you back soon. Regards, Nicole Bassit Marketing Communications Manager More 

Bangalore
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Grand Hyatt Muscat comes with a lot of expectations. The facade of the hotel is imposing and screams luxury. Its a bit OTT but you are in the land of Sindabad and a little bit of extravagance never hurt any one. However the illusion ends with the facade. The rooms are on 3 levels and if you are someone who... More 

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GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear rashmirao, We are incredibly sorry to hear about your unfortunate experience. We would like to thank you for your feedback however would've been delighted to assist you immediately should you have informed our guest services associate who's desk is located in our lobby area about some of the issues you were facing during your stay. Indeed the hotel is... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

A treat not to be missed is the Friday buffet a the Hyatt a little pricey at OR 22 with unlimited Soft drinks or OR 35 with unlimited beer wine and prosecco The food on offer from the Seafood Bisque through curries (the Lamb Rogan Josh had whole Lamb chops in it) roasts (Beef Pork and Turkey with all the... More 

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GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear benalpaco, Wow how wonderful to know that you had a great experience during our popular Grand Friday brunch at Mokha Cafe. Thank you for leaving such a detailed and informative review about your experience and the items that you enjoyed. We are delighted to hear that and look forward to welcoming you back to our property to experience all... More 

Perth, United Kingdom
Top Contributor
52 reviews 52 reviews
26 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This a high class, expensive hotel well I would call it very expensive. For the price I paid I was disappointed. My room was comfortable and the food was not much better than goodish but the service was poor and there was a lack of information in the room on the services available. For me there are better hotels in... More 

Was this review helpful? Yes 1
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear EGD44, Thank you for your valued review. Grand Hyatt Muscat's prices are in line with almost all five star hotels in the city. We would like to apologise for the shortcoming in service and will ensure that our associates are further trained to ensure authentic hospitality and five star service are provided at all times. We hope that this... More 

Tehran, Iran
1 review
4 of 5 stars Reviewed 2 weeks ago

I guess , if one which have never stayed in Muscat Hyatt would have been the best, But I also stayed at the Intercontinental & Shangri-La ; brighter rooms ,great cooperate prices , but to be fair your staff are appear to be nicer For a normal 5 star the hotel & rooms are good but for a grand Hyatt... More 

Review collected in partnership with Hyatt Hotels

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GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear Ali M, We would like to thank you for your valued feedback. Please know that we welcome all types of feedback whether good or bad from all of our guests. This is how we continue to excel and ensure that authentic hospitality is the pillar of Grand Hyatt Muscat. We are happy to know that you were the first... More 

Europe
Top Contributor
50 reviews 50 reviews
44 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Used this hotel as a base to explore Muscat and some of the surrounding areas of Oman. The hotel rooms and facilities were standard fare for a Hyatt. The hotel location suited us perfectly as we had the beach right outside the hotel and it was a nice walk everyday going along it to Shati Al Qurum where there are... More 

Was this review helpful? Yes 1
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear ricor29, Thank you for your delightful feedback. We are thrilled to know that you had a wonderful stay. The location of the hotel is one of the most positive aspects of Grand Hyatt Muscat. Oman is an extremely interesting an intriguing place so its great to know that you were able to explore the country and do some sight... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

First impression was a grand hotel with its Arabian design. All staff spoke English well, and helpful. The room looked a bit dated although very clean and well maintained. Bed was comfy. Particularly happy with its housekeeping staff who went the extra mile to ensure we had a pleasant week long stay. There is access to the beach, hubby is... More 

Was this review helpful? Yes
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this review

Dear GraceBuse, Many thanks for your wonderful feedback. The hotel is located within close proximity to various cafes, restaurants, shopping malls and the Royal Opera House. Many of our guests prefer to walk along the beach behind the hotel to some of these places without the need for a taxi. This works perfectly during the cooler months in Oman as... More 

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