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Crowne Plaza Muscat

#3 of 39 Hotels in Muscat
Certificate of Excellence
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Qurum Heights | Po. Box 1455, Muscat 112, Oman
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Crowne Plaza Muscat
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Crowne Plaza Muscat
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867 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Muscat
See the most recent reviews
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We were there for three days and no regrets , Pool is great and service was better restaurant was pleasing , actually the restaurant mattered for their great food and chill beer ! One should try the room service menus as well !

Was this review helpful? Yes
Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

We appreciate you taking the time to post your feedback about your recent stay. We are happy to read you enjoyed our food and beverage offerings and extremely delighted to know we made your stay worthwhile. It was a pleasure having you and we sincerely look forward to welcoming you back to Crowne Plaza Muscat. Please do not hesitate to... More 

Paris, France
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 1 week ago

We had booked one night at the crowne plaza using points and we have to say we were very positively surprised. We were nicely welcomed - we even got an upgrade! The room had a very nice view, quite well decorated and with all the comfort you would expect in such a chain. We had dinner at one of the... More 

Was this review helpful? Yes 1
Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

Thank you for choosing Plaza Muscat and for sharing your remarks. It’s always a pleasure reading positive and complimentary reviews. I am very pleased you chose to dine at Come Prima and enjoyed it. We are happy you had a good stay and certainly look forward to welcoming you back in the future. Please do not hesitate to contact me... More 

Chennai
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The food in the hotel was excellent. The staff were extremely helpful, Just this location is quite far from everything. There should be more shuttle buses to the city,souk and the mosque, as well we expected the pick up at the airport.I cannot think of anything I disliked. Travelling a lot and being very critical and detailed I cannot think... More 

Was this review helpful? Yes
Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

Thank you for taking the time to post your feedback on Trip advisor about your recent stay. We at Crowne Plaza work diligently to provide quality food to all our guests and I am glad you found it excellent. It was a pleasure having you and we hope to welcome you back in the near future. Please do not hesitate... More 

London, United Kingdom
Top Contributor
63 reviews 63 reviews
29 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for one night on business. Easy to get to in taxi from the airport. A pleasant hotel, catering to both business and leisure travellers. Had a decent room (on the ground floor) and the bathroom was also decent. All that is required for a short business stay is that they get the basics right and they did. Friendly... More 

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Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

Many thanks for sharing your feedback about your one night stay. It is very pleasing to know that you found the staff friendly and helpful and we are very happy you had a good stay. We hope to welcome you back in the future. Please do not hesitate to contact me on zaid.mashini@ihg.com for additional feedback and future assistance. More 

Upper Hutt, New Zealand
Contributor
19 reviews 19 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a wonderful hotel! We arrived a little early for our 6 day stay, check-in was smooth and as we had booked a Club room we had access to the lounge on the 6th floor so made ourselves at home. Lunch was lovely - make your own salads/buns and continuous coffee and tea. This is followed by afternoon tea -... More 

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Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

We greatly appreciate you taking the time to post such positive and thorough review about your recent stay with us. We do boast one of the best location in Muscat and I am happy you enjoyed it with great compliments of our food and beverage offerings. Muscat is definitely a beautiful place and I am glad you hired a car... More 

Netherlands
Top Contributor
121 reviews 121 reviews
90 hotel reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked for 2 adults and 3 kids via the IHG site. We included Breakfast and dinner during our booking. From the website we concluded that we would get a family room at ground floor. After booking I called the hotel for an extra bed and checked about the included dinner. They informed me that kids could eat dinner at... More 

Was this review helpful? Yes 1
Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

Thank you for choosing to stay with us at crowne Plaza Muscat and for taking the time to share your experience. I am very pleased to note your positive feedback regarding our food and beverage offerings and newly refurbished rooms. However I am disappointed to read about your dissatisfaction and we apologize for the inconvenience caused. We at Crowne Plaza... More 

Doha, Qatar
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were kindly given an upgrade to an Executive Suite - as well as access to the Club Floor Lounge. The suite was nice - the bathroom huge - all modern facilities. The sofa bed was very comfortable and a great addition for our young children. The attendant at the Lounge was very courteous and made sure that she accommodated... More 

Was this review helpful? Yes
Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

Many thank for choosing Crowne Plaza Muscat and taking the time to share your review. I am very happy to read that our staff was able to accommodate your needs. We at Crowne Plaza Muscat work diligently to provide quality customer service to all our guests and I am glad you got to experience that. I am glad you had... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

we have just returned from a truly magical holiday in this beautiful hotel . we arrived on the 16th april in the early hours of the morning and were greeted by reception staff who were courteous and delightful given the time of night. they gave us a beautiful room with an amazing view over the ocean and the Shatti .... More 

Was this review helpful? Yes
Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

Thank you for choosing to stay with us at Crowne Plaza Muscat and we appreciate you taking the time to share such complimentary review. Muscat has definitely change over the year and I am glad you got a chance to revisit and were mesmerized by the new Muscat. I am delighted to note your positive feedback particularly about our attentive... More 

Dubai, United Arab Emirates
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I cannot think of anything I disliked. Travelling a lot and being very critical and detailed I cannot think of anything. Perferct choice for a one night get away. Staff overall was super friendly and caring, with a lot of extra little “attention”, the late check out was the icing on the cake. The food was good. And the breakfast... More 

Was this review helpful? Yes
Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

We greatly appreciate you taking the time to post you feedback on Trip advisor about your one night stay. It is very pleasing to read that you enjoyed our food and beverage offerings especially our breakfast buffet. I am glad your stay was perfect and we certainly look forward to your next visit. Please do not hesitate to contact me... More 

London
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed 3 nights as part of a wider tour of Oman. Brilliant location overlooking beach & bay. Our tour allocated us a rear view room, but we upgraded (at modest cost) to a sea view room. We were allocated room on the 6th floor, which also included access to a "business lounge" where we could get snacks and drinks. Room... More 

Was this review helpful? Yes
Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

Many thanks for taking the time to share your experience about your recent stay with us and I am glad you enjoyed our location and the beautiful view from our premises. It’s always a pleasure reading positive feedback and I am pleased to know that you enjoyed our food and beverage offerings. It was a pleasure having you and we... More 

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