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Crowne Plaza Muscat

4.0 of 5 P.O. Box 1455 | Ruwi, Muscat 00112, Oman
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Certificate of Excellence 2014
Crowne Plaza Muscat
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Crowne Plaza Muscat
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693 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Muscat
See the most recent reviews
Contributor
19 reviews 19 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Despite a slightly 'dated' feel on arrival it is a superb hotel. With the excellent views from the lovely terrace it has a feel of a Riviera hotel in the 60's. The terrace outside Dukes bar does need booking as very busy . A tip is that the hotel does not have an airport pick up service due to unreliability... More

Was this review helpful? Yes
Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

We appreciate you taking the time to post your review on Trip advisor. We do boast a great location and I am happy you enjoyed it. Thank you for choosing Crowne Plaza Muscat and we hope to welcome you back in the future. More

Trowbridge, United Kingdom
Top Contributor
149 reviews 149 reviews
64 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Transfer only 10 Rials (£15) when arranged with the hotel. Nice warm welcome and friendly staff. Had a nice ground floor family room which was huge with access to the swimming pool (only problem was you couldn't close the door from the outside). Seats available outside the room if you wanted them, and good fro drying swim wear. Very nice... More

Was this review helpful? Yes 1
Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

Thank you for choosing Crowne Plaza Muscat and for posting your review on Trip advisor. It was a pleasure reading your positive review and very pleasing to know that you enjoyed our food and beverage offerings and facilities. Your review is greatly appreciated and we certainly look forward to your return. More

Muscat, Oman
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I attended a conference at Crowne Plaza Muscat a few days ago! The halls were huge and suitable for accommodating more than 70 participants, and that was only one hall of 4. The hotel is located by the beach (private beach), the food was delicious and staff were beyond helpful!

Was this review helpful? Yes
Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

We appreciate you taking the time to share your feedback. I am very happy you found the food to be delicious and staff beyond helpful. It was a pleasure having you and we hope to welcome you back in the future. More

York, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We (my wife, myself, our son and his wife) stayed in this hotel from 23 October to 25 October 2014. This is a good hotel; elegant, efficient and well decorated. The staff on the reception desk were extremely helpful when we arrived and the 4-free-drinks voucher was a particularly nice surprise, gained as a result of being IHG loyalty member.... More

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Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

Many thank for taking the time to share your review and experience about your recent stay. It was a pleasure having you and your family and I am very happy to read that you enjoyed our food and beverage offerings coupled with comfortable rooms and great customer service. It is very pleasing to know that you found our staff to... More

Dubai, Dubai, United Arab Emirates
Contributor
16 reviews 16 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is so very well maintained considering one of the oldest hotel in the city; I was told its about 20+ years already, but the interiors and rooms are very nice and modern with all the required amenities. The view is just amazing; be it the sea view or the city view; sitting at a height overlooking both the... More

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Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

Thank you for taking the time to share your feedback on you recent stay with us. It is very pleasing to know that you enjoyed our location and the view from our hotel grounds. I am happy you had a good stay and we look forward to welcoming you back soon. More

Perthshire
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my third trip to the crowne plaza in Muscat, the rooms were as always clean and fresh, housekeeping staff are very quick and efficient, my bathroom had been upgraded since my last visit which was a big improvement and now consisted of a large walk in shower. Unfortunately however i was allocated a room on the second floor... More

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Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

Thank you for choosing Crowne Plaza Muscat, it’s always a pleasure having you stay with us. I am glad to read that you appreciated the upgraded bathroom and continue to enjoy a clean fresh room. We appreciate you posting all the beautiful photos, however we apologise for the inconvenience caused due to the renovations. I am glad you had a... More

Chicago
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for two nights on a business trip in October. The rate was a little more expensive then I usually spend on a business trip, however it can be difficult to find a hotel in Muscat on short notice. When I arrived there were some issues with my reservation that caused me to wait at the front desk... More

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Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

We appreciate you taking time to share your feedback. Crowne Plaza Muscat boast of the best locations in Muscat with the most amazing views and I am happy you appreciate it. I am delighted that our staff was able to resolved the issue with your reservation and find you a nice room. It was a pleasure having you stay with... More

Baden, Switzerland
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 days and the hotel was just charming. Stuff was always friendly and helpful. They have a private beach and a small nice pool. The rooms were clean as also the rest of the hotel. They provide a shuttle bus to go to the mall or a suk.

Was this review helpful? Yes 2
Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

Thank you for posting your feedback on Trip advisor about your stay with us. I am pleased that you found our hotel to be charming and the staff always “friendly and helpful”. It was a pleasure having you and we hope to welcome you back in the future. More

Abu Dhabi, United Arab Emirates
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There is a big gap between 4 and 5 stars, and this hotel is a perfect example of the gap. Mind you, it was as expensive than a 5 stars. They didn't tell us at the booking that the hotel was under renovation and during checking the front desk staff give you without a word a piece of paper saying... More

Was this review helpful? Yes
Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

Thank you for sharing your feedback about your stay and experience. We are disappointed to read that we did not meet your expectation and we apologize for the inconvenience caused due to the renovations being done. We at Crowne Plaza Muscat work hard to continuously provide the best service and atmosphere to all our guests. I have passed your comments... More

London
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had booked through Bookings.com and my reservation did not go through and the hotel was full when I arrived late at night. The front desk manager was very helpful and found me a room for the night elsewhere and then the next day managed to fit me in for the rest of the week. I was so glad to... More

Was this review helpful? Yes
Zaid M, Director of Sales at Crowne Plaza Muscat, responded to this review

Thank you for taking the time to share your review about your recent stay and experience. It is a pleasure to read that you found our Italian restaurant to be superb. Your kind comments about our service is greatly appreciated. Thank you for recommending us and we certainly look forward to your next visit More

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Additional Information about Crowne Plaza Muscat

Address: P.O. Box 1455 | Ruwi, Muscat 00112, Oman
Phone Number:
Location: Oman > Muscat Governorate > Muscat
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Muscat 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Crowne Plaza Muscat Hotel Muscat
Muscat Crowne Plaza

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