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Macdonald Craxton Wood Hotel & Spa

Certificate of Excellence
Parkgate Road, Ledsham CH66 9PB, England
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Macdonald Craxton Wood Hotel & Spa
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Macdonald Craxton Wood Hotel & Spa
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1,009 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
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  • All months
    (1009)
  • Mar-May only
    (285)
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    (245)
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    (225)
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

For the £130 price tag, I would of expected at least some attention, check in slow and receptionist (male) looked so uninterested. The room was basic and even found a dirty sock from a previous guest ;( bar staff at wedding (blond girl) very rude; I think maybe a good read of any customer service handbook for all staff may... More 

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Wallasey, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

After a very long day celebrating our wedding, myself and my new husband arrived at the hotel tired, laden down with gifts and overall a wee bit stressed out! The room was amazing, there was a little card from the hotel congratulating us, and a couple of little cakes which really made the night for us! Having slept in the... More 

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Fife
Level Contributor
107 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed for a few nights at this hotel and had a lovely relaxing time. The reception staff couldn't have been friendlier or more helpful although at times service in the bar and restaurant did move along rather slowly. It is a busy place and in a great location for exploring the surrounding area with plenty of places to visit... More 

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Shrewsbury, United Kingdom
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Good location, rooms bright and comfortable. Breakfast was not so good not what we expect from a Macdonald Hotel, service poor. We always stay at Macdonald Hotels and have never had a bad experience before.

Review collected in partnership with this hotel

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Widnes, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

After booking a spa break in March for a June visit I was extremely disappointed and stressed by a call the night before we were due to visit informing me due to staff sickness our treatments could not be carried out. Given it was a spa break we had booked (girly get together every couple of months) this was very... More 

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Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear Caroline, Some great feedback for the team. I was sorry to read we were unable to give you your intended day. But glad we could retrieve and make your spa day still special. We look forward to you returning soon. Kind regards, Mark King General Manager More 

Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

My friend and I booked a Celebration Spa Escape break for a special occasion and paid £139 each for a dinner, bed and breakfast package with a one hour treatment. We visited Macdonald Craxton Wood on Sunday 26th July 2015. We checked in at 3pm as instructed and everything was in order (Prosecco, fruit, room) At 4:40pm we arrived at... More 

Was this review helpful? Yes 3
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear Cath, Thank you for taking the time to write your review. I was disappointed to read of the level of customer service received at the Spa and asked the Leisure Club Manager to look into your points raised. Normally we have exceptional reviews on our customer service and our team. Please accept my apologies on behalf of the team... More 

Ellesmere Port, England, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely stay after a busy day at our daughter and son in laws wedding. Room was clean and comfortable. Staff were friendly and helpful especially night reception staff they tried all local taxi firms for our family and friends. Grounds are beautiful.

Review collected in partnership with this hotel

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Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear Ruth, Thank you taking the time to write your review and the great feedback. Fantastic to read you had a fabulous day. Kind regards, Mark King General Manager More 

Barnsley
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed one night for business. The good points, breakfast is really good, plenty of it and good choice. The black pudding is amazing, I even googled it to find out where I could buy some. The rooms are not small, they are in good repair and the bed is nice and comfy. The hotel and spa are well maintained.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear Lee, Thank you for your feedback. I have asked the Head Housekeeper to purchase some firm pillows ready for your next visit. I am sorry ours were too soft for you. We have several menus across the hotel from the bar to the restaruant and room service for a wide selection of dishes. From Fish and Chip to fine... More 

Peterborough
1 review
5 of 5 stars Reviewed 1 week ago

Good rural setting, nice grounds, tranquil ensuring a good night's sleep. Staff efficient, courteous, friendly, professional & efficient. Rooms clean and well furnished, with no internal or external noise, beds comfortable with good quality bed linen contributing to excellent sleep quality. High quality towels with an extremely efficient shower with lots of pressure and hot water. Food at evening meal... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear John, Great review. Thank you for your feedback about the housekeeping and the team in general. We look forward to welcoming you back in the near future. Regards, Mark King General Manager More 

Wirral Merseyside
4 of 5 stars Reviewed 2 weeks ago

Stayed at the hotel for my godsons wedding. The room was bright and clean. We where met by friendly check in staff who answered all of our questions of where to go and what was available to use. As we where there for a wedding the evening meal times did not matter . The food was very good for both... More 

Review collected in partnership with this hotel

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Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear 185bm, Thank you for your review. Great to read you received a warm welcome from the team and the food was very good. Disappointed to read on the cooked breakfast. We certainly offer over 50 items at breakfast at the buffet. Cooked breakfast is cooked to order. Please just ask for additional items if required at the time of... More 

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