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Brook Mollington Banastre Hotel & Spa

4.0 of 5 Parkgate Road, Mollington, Chester CH1 6NN, England
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Brook Mollington Banastre Hotel & Spa
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Brook Mollington Banastre Hotel & Spa
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743 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Halifax, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

After making this booking i have looked on this site and was horrified to read the reviews.. I was not looking forward to our arrival just incase the hotel was as bad as it was painted. But me and my wife found the hotel clean and tidy with our bedroom (42) very spacious and warm. Lots of very hot water... More 

Was this review helpful? Yes
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Thank you so much for taking a moment to post such a kind and complimentary review following your stay with us at The Brook Mollington Banastre Hotel . I am delighted that Mr Gavin and his team did all that they could to make your stay most comfortable and that you were both very happy with your room and the... More 

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

a very dusty, grubby hotel with broken and stained fittings and furnishings. We also discovered the food rating was a mere 2, and therefore avoided eating in the hotel, which cost us extra to eat out as breakfast had already been paid for at time of booking. The photos on the website are misleading as the hotel is more reminiscent... More 

Was this review helpful? Yes 1
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

I am sorry that you were not happy with the housekeeping standards and the restaurant at the Brook Mollington Banastre Hotel & Spa. These are criticisms that I do not usually read and I will pass this on to my General Manager, Mr Gavin. The photos on the website show the rear of the Hotel, the Garden Restaurant and rooms... More 

Travelers are raving about these Mollington hotels

Sandbach, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I had took my wife as a surprise. When we arrived she said it looks a bit old outside. When we went in it was really nice and the staff had left a birthday cake in the room for us which we had no idea about which was really nice. We went to winter wonderland that evening and my wife... More 

Was this review helpful? Yes
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Thank you so much for writing such a lovely review of your recent stay with us to celebrate your wife’s birthday at The Brook Mollington Banastre Hotel and Spa . I do hope that your wife is now fully recovered from her mishap whilst ice skating. I am very pleased that Mr Gavin and his team did all that they... More 

Bath
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel has some plus points, which I will mention first. The staff were all very pleasant, breakfast was excellent, easy access to Chester. However, the negative points outweigh the positives: Our room on the ground floor was cold, unwelcoming and not as clean as it could have been (cobwebs on the ceiling, dirty stained carpet etc) it had only... More 

Was this review helpful? Yes 2
Leicester, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

On driving into the car park my partner both commented it felt like a rundown American motel. However the room, whilst dated, was clean and very functional. The staff in the restaurant and bar area were efficient and friendly. The meals were adequate but overpriced (thank goodness for the gourmet society card!). So overall we had a pleasant stay.

Was this review helpful? Yes 1
ayrshire scotland
Top Contributor
101 reviews 101 reviews
40 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The manager at this hotel should be sacked. The hotel is quite clearly run down. On arrival was shown to a room and the bed was a disgrace, mattress was past its best years ago. Shown another room, ditto. Eventually got a room and the next morning my wife checked the mattress and to her horror the mattress was badly... More 

Was this review helpful? Yes 5
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Absolutely shocking, how it can be advertised as 4 stars is beyond me. We booked for my mum & dads special anniversary and couldnt have been more disappointed. The interior is old and worn, we paid extra for a special room for my parents, it was disgusting, no basics such as milk with kettle etc, dirty marks on the carpet,... More 

Was this review helpful? Yes 3
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Your review has been read and your opinion noted by the Directors of Brook Hotels. THIS STATEMENT IS NOT TRUE " they hotel looked to be putting up what i can only describe as aslym seekers. At least 5 children in the room next door which didnt leave the room, 6 children with the door open all day. They werent... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a very nice hotel with a good gym and indoor swimming pool and sauna, the staff are very friendly and can't do enough for you, the only downside is the hotel is a taxi ride into Chester approximately £5 which can be cheaper and easier than finding a parking space, we will definitely go back to This hotel

Was this review helpful? Yes 2
england
Top Contributor
114 reviews 114 reviews
25 hotel reviews
132 helpful votes 132 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As hotels go....this one has seen better times...honestly....I know....I have been going to this hotel for many many years....lovely exterior, ivy clad facia....entrance a bit of a let down..proceed to reception...always a happy face....turn left to the bar and lounge area....very nice...very comfortable....though some seats are tired...and need to go....nice views over a garden....with terrace, where tables and chairs await...ideal... More 

Was this review helpful? Yes 5
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Me and my partner stayed last weekend as we was going shopping at cheshire oaks. On check in the girl was lovely and told us that brekfast included in our stay was served from a certain time, so we had brekfast both days however on checkout they charged us for brekfast when i told her that we was told it... More 

Was this review helpful? Yes 3
Fintan G, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear Mr Stagg The title of your review is extremely misleading and your accusations in which you state Brook Hotels to be” Liars “is both untrue and libellous. I have checked your booking personally. 1) You and your partner made a room only advanced booking for your two night stay through Laterooms. 2) All records from Laterooms state this clearly.... More 

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Additional Information about Brook Mollington Banastre Hotel & Spa

Address: Parkgate Road, Mollington, Chester CH1 6NN, England
Location: United Kingdom > England > Cheshire > Chester > Mollington
Price Range (Based on Average Rates): $
Hotel Class:4 star — Brook Mollington Banastre Hotel & Spa 4*
Number of rooms: 63
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Also Known As:
Brook Mollington Banastre Hotel Mollington
Brook Mollington Banastre Hotel And Spa
Best Western Chester
Chester Best Western
Brook Mollington Banastre Hotel & Spa Cheshire

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