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Brook Mollington Banastre Hotel & Spa

Parkgate Road, Mollington, Chester CH1 6NN, England
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Brook Mollington Banastre Hotel & Spa
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1,171 Reviews from our TripAdvisor Community

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Blackpool, United Kingdom
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Two night break for us celebrate a birthday, lovely welcome on arrival and this set the tone for the whole stay. Room 62 on the ground floor, immaculately prepared,lovely and quiet nice views of the gardens. Spa and gym used, great asset for the hotel. Food was more than adequate, breakfast was particularly appreciated and enjoyed. All the staff were... More 

Helpful?
Thank will m
Kidderminster, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

My friend and I Spent a lovely few days here, the staff are outstanding and can't do enough for you especially Gaz & Mark. We were made to feel very welcome, the hotel has a lovely atmosphere. The rooms are clean and tasteful, though not very sound proof, my only criticism. We will definitely be returning.

Helpful?
1 Thank canders77
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

It is wonderful to read that you had a relaxing break away with us at The Brook Mollington Banastre Hotel and that all the staff especially Gareth and Mark made the weekend such a success for you . Thank you so much for reviewing your visit so kindly and of course we look forward to welcoming you back to the... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Myself and my wife got married here and Cheryl and the team made our day so magical ourselves and all our guests thoroughly enjoyed the whole day and the setup was beautiful. Certainly would recommend the Mollington to anybody. The food was fantastic and the staff were very very accommodating.

Helpful?
Thank Sammy D
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear Sammy Once again many congratulations from all of us at Brook Hotels and I am delighted to read that the Hotel was the perfect venue for you,your family and your friends to enjoy your Special Day . Thank you not only for choosing the Brook Mollington Banastre Hotel as your venue but also for writing so generously about the... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I was lucky enough to stay the night here for a night as part of a works party, it was excellent ! From the moment you step in the door you are greeted by someone on reception, if you are lucky it will be Mark, He is a very happy and friendly person and it's the perfect way to start... More 

Helpful?
Thank Jamie M
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Thank you for taking a moment to write such a lovely review for us following your recent stay with us at the Brook Mollington Banastre Hotel. First impressions are so important and I am delighted to read that you found such a warm and friendly welcome from Mark as you checked-in and that this continued throughout your visit with all... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I'd like to thank Mark and Susannah for all their help and up most friendly service, we had a couple of minor issues and staff were there immediately to rectify the situation. Mark is a very friendly man although very professional in his work. He made our stay relaxing as every time I visit this hotel. I have been coming... More 

Helpful?
Thank socks9
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Thank you for returning to stay with us once again at The Brook Mollington Banastre Hotel and I am delighted to read that Mark, Susannah and the rest of the team at the hotel made this another enjoyable break for you in Chester . Thank you for writing such a lovely review as your kind words mean so much to... More 

Southport, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago NEW

We booked via the £1/room/night offer. We had a lovely family room, room 15, which was spacious, light and extremely clean. The towels were bright white and fluffy. It was a great room. However, the walls are very thin and our neighbours were noisy. The hotel was busy and the staff were stretched. I agree with previous review about the... More 

Helpful?
Thank nickymc67
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Thank you for reviewing your recent stay with us at The Brook Mollington Banastre Hotel and I am pleased to read that you and your family enjoyed your visit taking advantage of our exceptional January promotion. I will pass your kind words on to Mr Gavin to share with all his team regarding your room , the Hotel and the... More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Enjoyed break although a wedding on the Saturday ruined an otherwise good atmosphere with kids running amok. Once the evening got underway though the bar area quietened down. Hotel itself I would describe as shabby chique & could really use a little renovation. The restaurant food was good, although the self service breakfast was pricey for the usual fare. The... More 

Helpful?
Thank John G
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear John I am very pleased to read that you enjoyed your recent weekend break with us away in Chester and that Mr Gavin and his team made you feel very welcome during your visit. As a matter of courtesy the reception team at the Hotel do usually attempt to contact any guests who are resident but not part of... More 

Wrexham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Looking forward to a night in a hotel that looks impressive from the outside. Very dated inside. Bare patches on the communal corridor carpets. One towel in the bedroom, no hairdryer. All this was rectified after a 15 minute wait at reception while the duty manager was talking to someone on the telephone!! On returning to the room to change... More 

Helpful?
2 Thank Angela E
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear Angela I can see that this is the first time you have chosen to publish a review on Tripadvisor and I can only apologise for the disappointment you have expressed on this site today. The Brook Mollington Banastre Hotel is part of a small privately owned group of Hotels and we do value all comments and feedback that we... More 

Travelers are raving about these Mollington hotels

Cambridge, England, United Kingdom
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

It was absolutely lovely to be greeted by Gareth on reception, he was very friendly and helpful to everyone checking in and out, really went out of his way to make you feel comfortable and help you. I then went to the bar where i was greeted by Mark who was once again really friendly, helpful and went out of... More 

Helpful?
Thank Nicole_Martine
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Thank you for choosing to stay with us at The Brook Mollington Banastre Hotel and Spa. As a small group of privately owned Hotels it is always very rewarding for me to read that the personal and friendly approach of the staff at the Hotel especially that of Gareth and Mark made this such an enjoyable visit for you .... More 

Worcestershire, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed 2 nights on the January special deal. Firstly let me say how nice the staff were and the food was really good. The hotel gardens and pool also very good. The hotel itself though could do with major decorating. We had torn curtains and stained and threadbare chairs in the room and the duvet and pillows were old... More 

Helpful?
Thank staffie12
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

We did have a fantastic promotion for our Guests in January and it is wonderful to read that you were able to take advantage of this and enjoy your break away in Chester. I am obviously disappointed to read that you felt your room to be a “tired “ and I have asked the General Manager to check all the... More 

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