My fiance and I had trawled the internet looking for a 4 star hotel and spa in Chester and came across Brook Mollington. The hotel looked lovely and the facilities were just what we were looking for and only a couple of miles from Chester city centre. So we booked 2 nights bed and breakfast for £179.
On arrival, I...
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Dear Sunseaskihols,
Thank you for your comments regarding your stay at the hotel. The hotel is currently undergoing an extensive planned maintenance programme and the points raised by you are part of the programme. As you can understand due to the nature of the task at hand this takes time. The pool and the spa areas are included in this...
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Myself and three friends booked a spa overnight stay at the hotel to include Champagne afternoon tea incl sandwiches and cake. On arrival which involved confusion over the booking we were served the champagne afternoon tea with sandwiches which was devoid of any butter, bread which was decidedly dry and cream that accompanied the scones that was well past it's...
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Dear Michelle 1315,
Thank you for your comments regarding your stay at the hotel. Yor comments have been taken in a constructive manner and will be acted upon. May I apologise to you that on this occasion the food did not meet with your expectation.
When you are next in the area I do look forward to welcoming you back...
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I stayed here with a group of ladies for a hen do. We booked in at the spa for treatments before heading out for a night out in Chester.
There were a few problems during the day which could have been avoided with better planning but because the staff went out of their way to help sort these out it...
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Dear Riebee,
Thank you for letting us know about your stay at the hotel. Yor comments are greatly appreciated and have been passed onto the team at the hotel.
I look forward to welcoming you back to the hotel the next time you are in the Chester area.
Kind Regards
G Gourishankar
General Manager
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Booked this hotel as a weekend away for me and my partner, looked on here and thought ok, some good some bad and it cant really be that bad. From the pictures the hotel looks amazing just what we wanted for a weekend away - all the right facilities, lesiure, spa, beauty a nice quiet retreat to re charge our...
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Dear CityKid12,
Thank you for taking the time to express your views with regards to your stay at the hotel. All your comments both positive and constructive have been passed onto to the team concerned and will be acted on as a matter of policy.
Your breakfast comments have been noted and are being actioned.
Kind Regards
G Gourishankar
General...
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Our champagne afternoon tea started with a glass of bubbly - so far, so good. We were asked if we wanted our tea or coffee at the same time! The table had no flowers, but it was at least overlooking the garden. We discussed which blend of tea we would choose, but nobody asked us! A steel two tier cake...
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Dear Beautifulworld1,
Thank you for your comments regarding your afternoon tea.
May I please politely refer you to a conversation I had with your wife when I apologised for the afternoon tea whilst making the refund alongwith with two complimentary glasses of champagne.
Kind Regards
G Gourishankar
General Manager
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Was very in happy with the service I recieved during a sit down meal for my grandfathers 80th, sent them an email to inform them of this and they haven't bothered to even reply.
Service was very slow, didn't have the right meals for the guests, and my beef was served to me raw!!!!!! This is not even an understatement!!!!...
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Dear Tina_Rick1,
Thank you for taking the time to comment on your meal. The lady who did the pre order confirmed to us that some of your guests forgot their meals and were just looking at what some of their friends had ordered and going for the same. The beef is generally cooked as a joint, medium but of course...
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This treat paid for by our close friends was a disaster - what we were presented with was not a £49.99 treat...it was late, basic sandwiches on a metal tray - 8 sandwiches, 2 scones and 2 cakes, no tea provided. Last year we went toRaffles in Singapore where we has 3 hours of wonderful food and service beyond expectation...
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Dear Bob M,
Thank you for your review. Unfortunately we are not the Raffles nor do we charge Raffles prices, it was most unfortunate that on this occasion we did not meet with your expectation. I am also quite surprised that you failed to mention you had a complimentary glass of champagne with my compliments as a token gesture.
Kind...
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stayed for wk end had lovely time .nice meals reasonably priced picturesque gardens.helpfull considerate staff.i can only assume the people who moan about this place must have left their personal butlers at home.will definatly return
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Dear ifcnev,
Thank you for you kind comments regarding your stay at the hotel. We at the hotel are really glad that your stay was enjoyable and you will be returning in the the very near future. I ahve past on your positive comments to our staff.
I look forward to welcoming you back to the hotel in the very...
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OK it isn't modern hotel and needs some renovation but location is very good and id stay again. Taxi to town costs only £5. Staff were very friendly and helpful wether it was reception, Bar staff, SPA etc... Room was small but clean and tidy. On check out we got 10% at Cheshire Oaks!!!!We will be back in the summer...
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My boyfriend booked this hotel as a surprise for my birthday, we stayed for 2 nights with our 2 year old son.
On arrival my boyfriend pulled into the car park and thought he had the wrong place, he even went into the Reception to check. He was furious when he realised it was the right hotel, it does not...
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Dear Marando,
Your comments on your experience at the hotel have been noted. The hotel is currently undergoing an extensive planned maintenance programme of our bedrooms and ancillary facilities, as you will be aware due the nature and size of the programme the time involved is much longer than we originally envisaged.
Your comments on breakfast have been brought to...
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