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The Croft Hotel

3.0 of 5 Dalton Road, Croft-on-Tees DL2 2ST, England
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Certificate of Excellence 2014
The Croft Hotel
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The Croft Hotel
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152 reviews from our community

Traveler rating
    59
    43
    26
    15
    9
See reviews for
27
48
4
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
  • All months
    (152)
  • Mar-May only
    (34)
  • Jun-Aug only
    (52)
  • Sep-Nov only
    (38)
  • Dec-Feb only
    (28)
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There are newer reviews for The Croft Hotel
See the most recent reviews
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 25, 2014

First and foremost before I start writing this review can I just compliment the staff on how well they dealt with a very difficult group of elderly women, and how well they looked after us today. Myself and my husband came to The Croft Hotel today to have Sunday lunch and a look around as I am currently planning my... More 

Was this review helpful? Yes 1
Rob B, General Manager at The Croft Hotel, responded to this review

Dear Rachc86, I'm glad you enjoyed your lunch and the standard of the refurbishment we have had, my apologies that you feel your lunch was ruined by our other guests and I can only apologise for this. I look forward to helping you plan your party and welcome you back to The Croft Hotel very soon. More 

Isle of Man
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 14, 2014

I feel a bit guilty about writing this review as the hotel itself was lovely and so were the rooms and the staff. I only ate breakfast there which was also very good. It was just the sheer number of incidents that occurred, in my two night’s stay, which I just cannot ignore. I arrived at 8.30pm, checked in and... More 

Was this review helpful? Yes 2
Rob B, General Manager at The Croft Hotel, responded to this review

Dear Mac, I am sorry to hear of your experience whilst staying with us, this is certainly not what we want our loyal patrons to experience. Could you please contact me directly at the hotel to discuss in further detail. More 

York, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 11, 2014

A group of us meet once a month which coincides with the Hotels steak night. The steaks are cooked to perfection, whether you want it rare, or medium to well done the chef will have it cooked to perfection. The restaurant has a nice ambience to it with plenty of seating to accommodate larger parties. (We sometimes ask for our... More 

Was this review helpful? Yes
Rob B, General Manager at The Croft Hotel, responded to this review

Dear Mr F999, Thank you for completing a review of our Steak Night which proves very popular with our guests, I'm glad you like the refurbished Croft Hotel and look forward to welcoming you back soon. More 

county durham
Contributor
12 reviews 12 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 3, 2014

Husband and I stayed overnight in an executive room with breakfast and would stay again. Hotel is modern and clean and staff are very pleasant. We had an initial problem as the room we got didnt look like executive room but when querying with member of staff (very pleasant french spoken man) he apologised for the error, booked us into... More 

Was this review helpful? Yes
Rob B, General Manager at The Croft Hotel, responded to this review

Thank you for taking the time to review the hotel, my apologies on the confusion of your room type but I am glad Francois was able to resolve the situation to a satisfactory level for you. We do have very good sized bedrooms and I am glad you enjoyed the facilities, my apologies there was no tea spoons in the... More 

Stockton-on-Tees, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 27, 2014

Myself, my daughter and her partner visited the Tea Rooms as a special treat for my daughter's birthday but we were very disappointed. On entering the Tea Room we were told by the lady behind the till to go to the table at the end of the room which was already set up for us and she would be with... More 

Was this review helpful? Yes 1
Rob B, General Manager at The Croft Hotel, responded to this review

Dear Jaq825, I am sorry the Tea rooms service and Food offering did not meet your expectations upon this visit. Please contact me directly at the hotel to discuss further if you can. Kind regards, More 

Newcastle, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 22, 2014

My overall experience of Afternoon tea wasn't good. First of all the tea came and had been consumed without any sight of the food, so we had to be given a refill. The food arrived after a 40 minute wait! We were told that the tea was a very intricate business as everything was made fresh and the sandwiches were... More 

Was this review helpful? Yes 1
Rob B, General Manager at The Croft Hotel, responded to this review

My apologies for what sounds like a less than satisfactory experience on this occasion, please contact me directly at the hotel if you wish to discuss your visit further. Kind regards, More 

newtownards
Top Contributor
75 reviews 75 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed April 21, 2014

A friendly reception and helpful staff greeted us. We were quickly shown to our table, and despite our accents, which incidently represented all 4 corners of the uk, and changing our minds before final decisions were made, the staff coped with a smile and we were soon enjoying our meals. All 10 of us commented favourably on our choices and... More 

Was this review helpful? Yes
Rob B, General Manager at The Croft Hotel, responded to this review

Dear Liam, Thank you for completing a review on your experience, I am glad you have enjoyed our food offering and service standards from the team. I look forward to welcoming you and your party back again in the near future. More 

durham city
Contributor
20 reviews 20 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 21, 2014

Called in for a lunchtime snack. Entrance from the car park locked, also littered with damp cigarette ends. A lady directed us to a doorway further along the building which was not visible from where we parked. Found the tea room which was empty and no one about. Eventually a staff member appeared and provided attentive service from then on.... More 

Was this review helpful? Yes 1
Rob B, General Manager at The Croft Hotel, responded to this review

Dear Frankie, Please accept my apologies for the less than satisfactory experience you have experienced on this visit, please contact me directly to discuss further. Kind regards, More 

Darlington, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 14, 2014

We are regular diners at the Croft and have previously enjoyed very good evening meals and Sunday lunches. However, lunch on Sunday 13 April was well below standard. The so called Yorkshire puddings looked like small cakes and were as hard as rocks. Examination of the inside revealed a peculiar tasteless mess which was certainly not a batter mixture! A... More 

Was this review helpful? Yes 2
Rob B, General Manager at The Croft Hotel, responded to this review

Thank you for completing a review of your meal experience. I apologise as this sounds far from satisfactory and not up to our standards that you have enjoyed here in the past. If you would like to contact me directly then we could discuss your issues further and hopefully retain your loyal custom that we do appreciate here at the... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2014

Four of us had dinner on Thursday evening and the meal was excellent. The staff were very friendly and the Manager very available all evening. We had a look around and the place was great, lovely little chappel for weddings and dance floor for the evening dancing. I do believe there are deals on for all inclusive weddings which seem... More 

Was this review helpful? Yes
Rob B, General Manager at The Croft Hotel, responded to this review

Thank you for your review, I am glad you and your party enjoyed our Gastropub food and service, It was a pleasure to show you around the Hotel after your meal and that you like our new look function room, I'm glad you believe we offer value for money with our wedding packages too and look forward to welcoming you... More 

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Additional Information about The Croft Hotel

Address: Dalton Road, Croft-on-Tees DL2 2ST, England
Location: United Kingdom > England > County Durham > Croft-on-Tees
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Croft Hotel 3*
Number of rooms: 19
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Also Known As:
Best Western The Croft Hotel Croft-On-Tees
Best Western Darlington
Croft Spa Hotel
Darlington Best Western
Best Western Croft
The Croft Hotel Croft-On-Tees, England

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