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The Croft Hotel

3.0 of 5 Dalton Road, Croft-on-Tees DL2 2ST, England
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Certificate of Excellence 2014
The Croft Hotel
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The Croft Hotel
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151 reviews from our community

Traveler rating
    58
    43
    26
    15
    9
See reviews for
26
48
4
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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  • All months
    (151)
  • Mar-May only
    (34)
  • Jun-Aug only
    (52)
  • Sep-Nov only
    (38)
  • Dec-Feb only
    (27)
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Geordieland
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

It was a vintique fair event, a warm summers day . The hotel is small and personal but grand too. Sunday lunch - delicious! Surrounding it a perfect little village......ive been back several times with my camera as it's so pretty.

Was this review helpful? Yes
Rob B, General Manager at The Croft Hotel, responded to this review

Dear toony40, Thank you for the review, I am glad you enjoyed our Craft Fayre and the decor the building now has after our refurbishment in 2012/13. I will pass on your comments regarding the Sunday Lunch you had to our Chefs and Restaurant Team and I hope to welcome you back to the hotel in the near future. More 

Darlington, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

A large group of us recently had our Christmas party there. The room was cold,sparsely decorated,with a small tree in corner.The pre ordered food was well below standard for a'gastro' pub,the leek and potato soup was like water and not even hot. The main course,vegetarian option can only be described as mixed veg floating in dark brown gravy with two... More 

Was this review helpful? Yes 1
Rob B, General Manager at The Croft Hotel, responded to this review

Dear gillsegger, Thank you for taking the time to write your review on the Christmas Party you attended, my sincere apologies that you did not feel our food was at our usual Gastropub quality, we do strive to provide all our guests with good food and service experience whether they dine in the Tea Room, Gastropub or our Banqueting rooms.... More 

Eyemouth, United Kingdom
Top Contributor
109 reviews 109 reviews
50 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

booked late one night, arrived three hours later at nearly midnight, check in was friendly informative and frankly just easy and pleasant, room was large spacious and clean, free w fi, not picking but another chair would have been goo to put clothes on our price included breakfast, which for one was absolutely top notch, faultless, fresh cooked, lovely choice,... More 

Was this review helpful? Yes
Rob B, General Manager at The Croft Hotel, responded to this review

Dear robv12, Thank you very much for taking the time to write about your recent stay with us. I am glad we managed to offer a speedy, friendly and pleasant check in and that you enjoyed the Bedroom size and our Breakfast offering too along with it being good value for money. I will pass on your kind comments to... More 

Novorossiysk
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Four of us had an evening meal on a Friday. Pre drinks, good bottle of wine, 4 mains of various fish dishes and 4 desserts all for a little less than £110, in our view good value. My wife is gluten and dairy intolerant and was very helpfully accommodated. A great evening in good surroundings, just can't understand why it... More 

Was this review helpful? Yes
Rob B, General Manager at The Croft Hotel, responded to this review

Dear 501Dave, Thank you for the kind words regarding your recent visit to the Gastropub, I am glad you and your party enjoyed your food and the service. I am also glad we were able to accommodate your wife's dietary requirements with such ease, and that you found us to be value for money and also recommend us in your... More 

2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were attending a wedding at Rockcliffe Hall, which was way out of our price range, we therefore chose this hotel due to its close proximity. On checking in, we had to wait at least 10mins as there was only one member of staff at the desk. We were given a room card and found our way to the room,... More 

Was this review helpful? Yes 1
Rob B, General Manager at The Croft Hotel, responded to this review

Dear Ann Y, Thank you for taking the time to write your review on your recent stay, I'm glad you enjoyed the peaceful and comfortable nights sleep and your breakfast in the morning, my sincere apologies for our shortfall on this occasion surrounding the heating in the room and also the window cleanliness, these have now been highlighted to the... More 

Sale, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We are a family of 4 adults who stayed here for one night this week and felt very lucky to have found this hotel. The rooms were spacious and very comfortable. The evening meal and breakfast served in the gastro pub area were lovely. The staff were efficient, friendly and amazingly helpful particularly to my 94 year old father who... More 

Was this review helpful? Yes
Rob B, General Manager at The Croft Hotel, responded to this review

Dear GillyW199, Thank you for the positive review on your parties recent stay at the hotel. I am glad you all felt well looked after by the team and will pass your kind comments on to them all. I'm glad you found us to be good value for money and look forward to welcoming you all back in the near... More 

Liverpool, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here in September for a friends wedding. The wedding, the food and the venue were all brilliant and I would recommend that side of things to anyone having seen 100s of weddings working in hospitality. The breakfast was also lovely. Drinks reasonably priced and nothing bad to say about the staff. The room was average really. A little... More 

Was this review helpful? Yes
Rob B, General Manager at The Croft Hotel, responded to this review

Dear mems1980, Thank you for the review on your recent visit, I am glad you enjoyed the day, our facilities and service of the special day, I will pass your comments on to the team regarding this and also to the Breakfast you enjoyed. My apologies for the shower, there was an issue with the head that has now been... More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Was a very late booking and Rob the Genreal Manager could not have been more helpful. The room was lovely as was the evening meal. Breakfast was nice and the most helpful and pleasant waitress. If we need to stop on our way to Edinburgh again the Croft would be our choice.

Was this review helpful? Yes
Rob B, General Manager at The Croft Hotel, responded to this review

Dear Baytre, Thank you for your kind words and I am glad I could be of service to you. I am glad you enjoyed your stay and meal on the evening and I will also pass your comments on regarding your positive breakfast experience too. We look forward to your next trip to Scotland. More 

county durham
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 10, 2014

OK I did not stay in the Hotel, although I have in the past. We ate in the bistro type restaurant at he front on the left. This used to be the gym, I think. No atmosphere, quite cold on a lunch time. When the guy behind the counter decided to speak, it felt that we were intruding! My wife... More 

Was this review helpful? Yes 2
Rob B, General Manager at The Croft Hotel, responded to this review

Dear govancroft, Thank you for taking the time to leave your review, My sincere apologies you did not enjoy your recent visit, I will speak to the team regarding the standard of the food and service that you experienced as this is certainly not to our usual standards. Please feel free to contact me at the hotel to discuss in... More 

Perth, United Kingdom
Top Contributor
161 reviews 161 reviews
11 hotel reviews
56 helpful votes 56 helpful votes
1 of 5 stars Reviewed November 7, 2014

Granny treated us to lunch at the local Croft Hotel before she and I drove home. What an embarrassment! We were warned when the young waiter took our orders that they were busy and there would be a wait. An understatement. When our starters eventually arrived, my soup had a thick skin on that must have been obvious when it... More 

Was this review helpful? Yes 4
Rob B, General Manager at The Croft Hotel, responded to this review

Dear 3xGrandit, My apologies for the below par experience on your recent visit, I have been in contact with your party organiser regarding the issues that arose on the day and look forward to restoring your faith in the hotel upon your upcoming return visit. More 

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Additional Information about The Croft Hotel

Address: Dalton Road, Croft-on-Tees DL2 2ST, England
Location: United Kingdom > England > County Durham > Croft-on-Tees
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Croft Hotel 3*
Number of rooms: 19
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Also Known As:
Best Western The Croft Hotel Croft-On-Tees
Best Western Darlington
Croft Spa Hotel
Darlington Best Western
Best Western Croft
The Croft Hotel Croft-On-Tees, England

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