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BEST WESTERN Walworth Castle Hotel

Walworth, Darlington DL2 2LY, England
Hotel amenities
BEST WESTERN Walworth Castle Hotel
Ranked #1 of 1 hotels in Walworth
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265 reviews from our community

Traveler rating
    125
    63
    36
    28
    13
See reviews for
Families
40
 
Couples
145
 
Solo
6
 
Business
29
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
co. durham
1 review
5 of 5 stars Reviewed May 23, 2013 NEW

Thank you so much to all the staff at Walworth Castle, especially the manager. Everyone was so helpful, friendly, efficient and very professional. The manager put together a wedding package for us, he was flexible, listened to our requirements and made valuable suggestions, in order to help make our day so special. As our day came closer, staff were so... More

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Stockton on Tees
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 12, 2013

We stayed here last night for my husbands birthday, the staff were extremely helpful, polite and friendly. Beautiful, well kept hotel in a lovely location, we had stayed here before and even though I had contacted the hotel to ask for a different room, we were allocated the same four poster room as last time - not a problem though,... More

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Rachel S, Owner at BEST WESTERN Walworth Castle Hotel, responded to this review
May 13, 2013

Thank you for your review and for choosing our hotel for your husbands birthday. I am pleased that you enjoyed the King James Suite and that you found our staff to be helpful. We will certainly look forward to welcoming you back in the near future. More

Stockton-on-Tees, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 11, 2013

Ive just attended a wedding reception at this hotel,the hotel is set in lovely grounds and the castle itself is really nice and every brides dream for a nice picture,the function rooms are also really nice with a medieval feel to them.But there is one thing that lets down this hotel is the rude stuck up manager and staff.Sabinda the... More

Was this review helpful? Yes 1
Rachel S, Owner at BEST WESTERN Walworth Castle Hotel, responded to this review
May 20, 2013

Thank you for writing your review about our hotel. I am sorry that you found members of staff to be rude although the members of staff concerned were only following procedures. If a guest wants to charge drinks to a room account, they would need to show their card which is issued by the hotel on check in to prove... More

Newcastle upon Tyne, England, United Kingdom
1 review
4 of 5 stars Reviewed May 9, 2013 via mobile

My husband booked us the night here for our wedding anniversary, on arrival I was very impressed with building and surroundings. We were an hour early for check in but the lady on reception let us check in early which was really helpful. The best part about the hotel was the staff very helpful and polite, bad point was the... More

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Rachel S, Owner at BEST WESTERN Walworth Castle Hotel, responded to this review
May 13, 2013

Thank you for your review. I am pleased that you found all our staff to be helpful and polite, however I do take on board your comments about the mattress. We do have different types of beds available and I am sure if you stay with us again we would find one which is more suitable for you. More

CATTERICK GARRISON
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 7, 2013

Booked in for 5th May for wifes birthday, emailed before arrival explaining that it was her birthday and asked if possible to be upgraded which we were on arrival. (Thank you sabinda). Room was clean, tidy with 4 poster bed so no complaints. We both like walking so went exploring the local countryside then sat outside with drinks on our... More

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Rachel S, Owner at BEST WESTERN Walworth Castle Hotel, responded to this review
May 13, 2013

Thank you for your review. I am pleased that you decided to spend your wife's birthday at our hotel and that she enjoyed it so much. I will certainly pass on your comments to everyone involved who contributed in making your stay so special. More

Lincolnshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed May 5, 2013

I booked a room in the castle for my wife and I to celebrate her 40th birthday. Six years ago we considered Walworth castle as a wedding venue but eventually booked nearby Headlam hall. We have stayed at Headlam hall since and it has always been excellent. On this occasion Headlam hall was fully booked and so I decided to... More

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Rachel S, Owner at BEST WESTERN Walworth Castle Hotel, responded to this review
May 13, 2013

Firstly I would like to say how sorry I am that you didn't enjoy your stay. Having read your review I can assure you that we have not swapped any room numbers and the reviews from previous customers are based entirely on their own opinion, although they may not always be factual. Although you are comparing our hotel to Headlam... More

UK
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 29, 2013 via mobile

After reading all about this hotel on here and its own web page we decided to go here for our wedding anniversary. We were using points so booked through the central reservations for Best Western, we were looking forward to spending four days in luxury. We arrived and were given our key, the girl on reception appeared to be a... More

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Rachel S, Owner at BEST WESTERN Walworth Castle Hotel, responded to this review
April 30, 2013

I am sorry that you didn't enjoy your stay with us. With regards to the trainee on reception, we do have some newer members of staff who we are currently training. We source as many staff from the local area as we can and I hope that you can forgive us if service may have been a little slower than... More

Durham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 17, 2013

Having purchased a night in this 16th century castle for my partners birthday, we stayed here on Valentines weekend. Our four poster suite wasnt ready on arrival so we went to the Farmers Bar for a drink, one of the staff gave us the evening 'Valentines' menu to look through. We loved the suite, a lovely comfy couch and huge... More

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Rachel S, Owner at BEST WESTERN Walworth Castle Hotel, responded to this review
April 18, 2013

Thank you for your review about our hotel. I am really pleased that you enjoyed your stay with us. We appreciate your business and it is always nice to get such lovely feedback. I will pass on your comments to all members of our team who helped in making your stay so special. More

Nantwich
Top Contributor
61 reviews 61 reviews
17 hotel reviews
Reviews in 34 cities Reviews in 34 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 16, 2013

It's not every day you get the chance to stay in a 16th century castle! Rooms were clean, staff were sometimes hard to find but very friendly. I think food was was ok (supplied by Brakes?) and good value for what we were paying. It's a pity they don't use the gorgeous passion fruit ice-cream made on a farm just... More

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Rachel S, Owner at BEST WESTERN Walworth Castle Hotel, responded to this review
April 17, 2013

Thank you for your review. Some parts of the castle actually date back to 1189 although other parts do date back to the 16th century. We source as much local produce as we possible can. The milk and dairy is organic and is from Acorn dairy which is just a couple of miles down the road. Our meat is from... More

Cleveland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 9, 2013 via mobile

Spent a night at Walworth Castle in March.My wife and I were given the stay as a red letter day gift for Xmas.The hotel is out in the sticks and looks quite impressive as you enter the driveway.On arrival we were given a room in the castle itself and not the west wing as I am a Best Western card... More

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Hotel Summarization (Beta)

What travelers say

  • West wing(10)
  • Beautiful grounds(4)
  • First nights(3)
  • Very helpful(3)
  • Poster bed(3)

Additional Information about BEST WESTERN Walworth Castle Hotel

Address: Walworth, Darlington DL2 2LY, England
Region: United Kingdom > England > County Durham > Darlington > Walworth
Amenities:
Bar/Lounge Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Walworth
Price Range: $$
Official Description (provided by the hotel):
Darlington's Premier Hotel nestled in 18 acres of Lawns and Woodland is the ideal location for meetings and conferences, wedding receptions and romantic getaways. 32 individually designed bedrooms. Complimentary Wifi access throughout. ... more   less 
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Also Known As:
Best Western Darlington
Darlington Best Western
BEST WESTERN Walworth Castle Hotel Darlington

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BEST WESTERN Walworth Castle Hotel
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