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Smugglers Cove Resort & Spa

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Cap Estates, Cap Estate, St. Lucia
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Smugglers Cove Resort & Spa
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Smugglers Cove Resort & Spa
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2,230 reviews from our community

Traveler rating
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    430
    167
    112
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Smugglers Cove Resort & Spa
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Worcester, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 6, 2011

We stayed here from 19th Aug - 2nd Sept and we were really dissapointed, we have travelled to other Carribean islands and never have we before recieved such poor service and stayed at a resort that is in need of such a lot of work. When we booked the resort was claiming to be a 4* resort this is not... More 

Was this review helpful? Yes 1
Romford Essex UK
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed September 6, 2011

After reading reviews i was a bit worried what our holiday would be like... i was then so suprised to find a fantastic resort, in a beautiful country.My husband and I stayed from 19th Aug- 2nd Sept. the weather was the hottest i have ever experienced, and we found we could only manage the early morning sun, then shade in... More 

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London, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 5, 2011

I've just returned from a fantastic week at Smugglers Cove and was surprised at the negative reviews written by people that were apparently at the same hotel as me at the same time as I stayed... We appear to have had entirely different experiences... Re the queuing complaints people seem to have, I saw little sign of this during my... More 

Was this review helpful? Yes 5
London, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 5, 2011

I have just returned from a 9 night stay at the Smugglers Cove and I have never been so happy to leave. The majority of the staff are rude and unwelcoming and the whole hotel needs a good clean. The bar smells and The Cove (the main eating restaurant) has food which is less then acceptable overcooked vegetables,pasta and fried... More 

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Haywards Heath, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 4, 2011

I read the reviews on here before my holiday to smugglers cove and some of the stuff had me really worried especially as I was getting married here.However having now had an amazing holiday there im wondering if people are talking about the same resort!! we didnt have any hassle checking in but we were the last to arrive from... More 

Was this review helpful? Yes 2
Cheltenham, United Kingdom
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 4, 2011

Family holiday with party of nine including three children under six years, second time in St Lucia. Overall we all had a great holiday but feel, as do some previous writers, that the hotel is on a downward spiral, it needs investment now to return it to the 4*, that it may have been previously. We were in 3 one... More 

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Preston, United Kingdom
1 review
4 of 5 stars Reviewed September 4, 2011

we arrived at this destination because off our friends they had the renewal of their 25 th wedding.So two years later we all traveled to the same resort for our own wedding. When we first arrived the first thought was that the place looked a bit tired, they had the hurricain Thomas just last October and with all efforts they... More 

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Canterbury, United Kingdom
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed September 4, 2011

The resort in in a delightful location - despite some critcial comments here, the palm beach is lovely (if a little small for the number of people in busy periods), in an attractive rocky bay with views across to Martinique. The staff are generally very helpful and friendly, despite being over-worked. There is a good range of actviities sepecially water... More 

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Ely, United Kingdom
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 3, 2011

This was without doubt the best holiday we have ever had. Can't fault the resort, the staff, the location - it was all fist class. The hotel is right on the beach with watersports all day, great day and evening entertainment. You have no need to leave the resort but if you do the dolphin and whale watching was great,... More 

Was this review helpful? Yes 2
Manhattan, NY
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed September 3, 2011

The hotel was not a resort nor a spa. The spa consisted of ONE singular room which wasn't open in the later afternoon/evening or Sunday. Careless staff. Our room was beyond chabby - old towels, unkept room, dated (at least 15 yrs old), far walk from the restaurants. The food was exceptionally gross. BUST!

Was this review helpful? Yes 1
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