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All 2 Cap Estate hotels

Smugglers Cove Resort & Spa

3.5 of 5 Resort (All-Inclusive)   |   Cap Estates, Cap Estate, St. Lucia
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Ranked #2 of 2 Hotels in Cap Estate
A recent review
4 of 5 stars Reviewed April 29, 2011
KGZWestchester Westchester
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1,885 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Smugglers Cove Resort & Spa
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Westchester
Contributor
15 reviews 15 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 29, 2011

Don't expect lush appointments, but enjoy the beautiful setting, abundant food and drink, excellent spa services (great, well trained massage therapists), and helpful friendly staff. It's a work in progress, under new management - You can see the effort to upgrade in everything they do. They want to make sure guests are happy, and we were. Trust the locals who... More

Was this review helpful? Yes 2
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 28, 2011

We booked the Vacation package on the web/ Red Tag. The dress code mentioned on the web ( long pants for men) was relating to A La Carte restaurants only. Before we came, we were not aware that In this particular resort, as it turned out, it relates to the buffet dinner as well... If we knew, we would not... More

Was this review helpful? Yes 2
SCResort_Spa, Manager at Smugglers Cove Resort & Spa, responded to this review

Dear ariadna35, We have been listening to and talking with our guests over the past few months about the topic of dress attire for dinner. As a result we have changed our policy to allow male guests to wear short pants in our Buffet restaurant (The Cove). The existing standard of long pants was overwhelmingly supported and will therefore remain... More

Travelers are raving about these Cap Estate hotels

Maple, Ontario
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 28, 2011

I stayed at the Smugglers Cove. Was travelling with my mother on Vacation and wanted to relax. Great place to be. Excellent service from the hotel, very good staff. Rooms were nice and big. Clean and lots of things to do. Managers from Xavier to Charmaine to Karen and emplyees from Jody to Marsha were nothing but the best. I... More

Was this review helpful? Yes 2
Port Elgin, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 28, 2011

I can honestly say that my boyfriend and I had a wonderful time at this resort. I have no idea where any of these negative comments are comming from. We also had a late arrival -- WE CHOSE THIS -- the flight times are not a fault of the resort. We arrived on Canjet - it was good budjet airline... More

Was this review helpful? Yes 6
St. Catharines, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 27, 2011

I was disappointed to say the least. We paid good money expecting a 4 start resort, but that is not what we got. The rooms are aweful!! Very old and run down. We had to change rooms 4 times till we got one that was satisfactory, and even then was still crappy. We had air conditioning problems, water pressure problems,... More

Was this review helpful? Yes 4
Castries, St. Lucia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 26, 2011

We stayed at the resort for three nights (friday - Monday 25th) . I must say that this is a wonderful place. Great place especially for the kids. At first arrival we were all embraced by the staff and the atmospher remained the same thoughout our stay. Greeting to miss Sherma ...so friendly and professional at her job. My girlfriend... More

Was this review helpful? Yes 1
Toronto, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 26, 2011

Stayed at this resort in April and have the following thoughts; I was very pleased with the attitudes of many of the staff. In particular there were 3 that really stood out in my opinion. Garvin (a manager at the buffet restaurant, as well as Dwight who is a bar runner) made it his priority to make sure that my... More

Was this review helpful? Yes 4
Portsmouth, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 26, 2011

The hotel has recently dropped its association with the Almond chain. We went 14 mnths previous to this visit and found most things have improved, especially staff attitude and helpfulness. Rooms have been recently painted and are very comfortable. Our garden room sleeps five at a squeeze with two large beds, this is our ecconomic choice and soon two rooms... More

Was this review helpful? Yes 4
toronto
Contributor
17 reviews 17 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed April 25, 2011

I travel all over the world and I have to say I was not happy with Smugglers Cove. What I did like I will tell you first- the service staff was amazing, Mischa, Lucian, Rose and everyone else who took excellent care of us at the Cove, the Trattoria and at Waterside thank you for making this trip the most... More

Was this review helpful? Yes 5
Orangeville, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 25, 2011

Where do I begin? WELL LET'S START WITH THE ARRIVAL... 10pm at night &, if you arrive with a large group, it is chaos! No reception, just a Guest Services Room with 3 people sat within & TWO OUTSIDE IN THE LOBBY WITH THE GROUP trying to hand out keys & people settled. Just terrible organization when they know a... More

Was this review helpful? Yes 4
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Additional Information about Smugglers Cove Resort & Spa

Address: Cap Estates, Cap Estate, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Cap Estate
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Smugglers Cove Resort & Spa 3.5*
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Also Known As:
Smugglers Cove Hotel Cap Estate
Smugglers Cove Resort And Spa
Almond Smugglers Cove Castries
Smugglers Cove Resort & Spa St. Lucia/Cap Estate

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