Spent two weeks at the resort starting 16th April, first impressions were good. However within a very short time our impression changed dramatically, shower broke day one, not fixed until day two. Also on day two, money to value of GBPEquiv 600 was taken from our room, despite it being locked in the room safe. Incident reported, procedures not followed...
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Dear Suzy J,
The management of Smugglers Cove Resort & Spa are very sorry this happened to you while with us. We usually suggest guests keep their valuables in the safe as they have unique keys and as such cannot be opened with the correct key. Procedure is to inform local authorities of any incident involving theft and as such...
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I think after reading the reviews I was very dissapointed the first week we was there the rain didnt help much ,but I made friends with the virgin rep and that helped and also with the lovely rose nothing was to much bother for her , we was lucky we stayed in room 434 which we didnt have far to...
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Dear lasy,
We are sorry that the rain put a damper on your vacation as there is so much more to see in the sunshine. We do appreciate your feedback and hope we can change your mind that you may come back to visit us again as we improve/expand our services.
Warm Regards,
Staff & Management
Smugglers Cove Resort &...
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My main complaint relates to the standard of the rooms - We were sold by Hayes and Jarvis a deluxe room at at four star resort. The fact is that the rooms can no way be classed as deluxe, they are below average at best! We complained after the first night and was upgraded to a "Super Deluxe" room but...
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Dear Stammerman,
We are understandably saddened that you did not enjoy your stay with us. However we do appreciate your feedback and hope you will come back to visit us again as we improve/expand our services.
Warm Regards,
Management
Smugglers Cove Resort & Spa
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It was meant to be a relaxing time and IT WAS!! St Lucia is beautiful and Smugglers delivers 4 days of unadulturated bliss - thanks team Smugglers
Dear Nicole b,
The staff and management of Smugglers Cove thank you for your kind words and taking the time to write a review. We hope you will come back to experience more of beautiful St.Lucia with us sometime soon.
Warm Regards,
Staff & Management
Smugglers Cove Resort & Spa
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We arrived on the 11th of may and got back today 23rd. We had the best holiday we've ever had we are a family of 3 with another one due in august. The staff were all lovely very very friendly nothing was too much trouble!! They were especially helpful and caring towards my pregnant wife and really lovely with my...
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Our Family just returned from Smugglers and had a blast.
We travelled with 2 young kids and they really enjoyed the kids club with all the activities planned for them. The ladies there are really great with kids. The kids pool was great for them as well.
The food was good and lot's to choose from. The service was great...
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Dear loveurlife36,
The staff and management of Smugglers Cove thank you for your kind words and taking the time to write a review. We hope you will come back to experience more of beautiful St.Lucia with us sometime soon.
Warm Regards,
Staff & Management
Smugglers Cove Resort & Spa
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Before I write this review I must stress I had read previous reviews but felt it was not bad enough to change hotels & was hoping to be pleasntly surprised as I have been on other occasions. Oh how wrong I unfourtunately was! Im not a moaner, just expect good service for money paid. I am used to staying in...
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Dear weller81,
We are sorry you did not enjoy your recent vacation at Smugglers Cove. As a large tropical resort with all of our rooms at ground level ants do make it into rooms occasionally. We do suggest that guest not keep food on the counter tops and inform room attendants if the ants become an issue. The standard procedure...
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Arrived Wednesday afternoon, 2nd May. Put into bungalow at top of very winding road, handy for a couple of oap's. accomodation basic but clean and cleaned every day with fresh towels etc. Had a few restuarants, ate in the Cove buffet most of the time, not bad at all. Itilian was pretty good but very limited menu, same with Cafe...
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Dear Montyblazes,
We appreciate your feedback and i promise you St.Lucia and Smugglers Cove are much more vibrant and alive when we get a couple days of sunshine. We hope you will come back to visit us again as we improve & expand our services.
Warm Regards,
Staff & Management
Smugglers Cove Resort & Spa
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Transfer to resort was an experience - a little scary. Beach not pristine but it is a volcanic island. Trip- did a helicopter ride it was great. Restaurant staff very friendly especially Rose. Birds in buffet restaurant yuk all over the place. Room basic. Probably won't go back.
Dear anner_10,
We appreciate your feedback and we hope to keep improving that you may be back to visit us again in the future.
Warm Regards,
Staff & Management
Smugglers Cove Resort & Spa
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My self my partner and my daughter had an amazing stay at the smugglers bay the staff were great the resort was very impressive and clean couldn't ask for more but my biggest mention has to go to the entertainers / activities staff they were brilliant and super friendly my daughter loved there shows if I had to say one...
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Dear Garethejames,
The staff and management of Smugglers Cove thank you for your kind words and taking the time to write a review. We hope you will come back to experience more of beautiful St.Lucia with us sometime soon.
Warm Regards,
Staff & Management
Smugglers Cove Resort & Spa
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