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Park Inn by Radisson Thurrock

North Stifford, Grays Thurrock RM16 5UE, England (Formerly Lakeside Moat House)
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Park Inn by Radisson Thurrock
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336 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (336)
  • Mar-May only
    (77)
  • Jun-Aug only
    (114)
  • Sep-Nov only
    (77)
  • Dec-Feb only
    (68)
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Oxford, England, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We paid £79 for a room for one night, no breakfast. The double bed was pushed up against the wall one side, walls are terribly thin. For a 3* and that price I thought it was over priced for a poor room.

Was this review helpful? Yes
David G, General Manager at Park Inn by Radisson Thurrock, responded to this review

Dear Teresa, Many thanks for reviewing the hotel. I was sorry to read that you did not enjoy your stay with us. I have asked reception to review the allocation of the bedrooms to see if we could have allocated a different room in a different area for you. I am sorry that the noise disturbed you in the night.... More 

Camberley, United Kingdom
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed here last night. The rooms are basic, noisy because they have thin walls. The hotel its self has a few nice areas. The bar is okay, but understaffed. The check in was very poor. Just one poor girl who was s l o w. But for £79 what do you expect? I expected more, and at least some good... More 

Was this review helpful? Yes
David G, General Manager at Park Inn by Radisson Thurrock, responded to this review

Dear Roger Many thanks for reviewing the hotel i was sorry to read about your experience. I know we have recently had a some new staff start with us on recpetion so I apologise if they were a little slow. I knwo the Reception Manager is working hard with them to ensure that they are up to speed quickly. I... More 

Travelers are raving about these North Stifford hotels

4 of 5 stars
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4 of 5 stars
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Swindon, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

We booked this hotel as a one night stop over before boarding Marco Polo at Tilbury. It's an ideal location with parking for the duration of our cruise. It is excellent value with clean comfortable rooms. On arrival the staff helped us with our suitcases, giving us clear information of the facilities. I would recommend this hotel to all, the... More 

Was this review helpful? Yes
David G, General Manager at Park Inn by Radisson Thurrock, responded to this review

Dear Eve, Many thanks for reviewing the hotel. I was really pleased to see that you had enjoyed your stay with us. I know we get a lot of guests going on cruises staying with us and they always seem to enjoy the facilities. I do hope you had an enjoyable cruise and I hope you will considder staying with... More 

Nottinghamshire, United Kingdom
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 1 week ago

It's just a big con! The photographs of the rooms on their web site with brightly coloured duvets, new furniture and newly painted walls sadly bear no likeness to the actual room ! The curtains in the room looked are very similar to some at my parents house from 1990, unlike the bright white ones on their website! ( see... More 

Was this review helpful? Yes
David G, General Manager at Park Inn by Radisson Thurrock, responded to this review

Many thanks for reviewing the hotel I was sorry to read about the issues you experienced during yoiur stay. I noticed in your pictures you were staying in one of the rooms in the hotel that was not refurbished in 2010. Of the 97 rooms we have the vast majority have been refurbished and are acurate to the pictures on... More 

Nottingham, United Kingdom
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed 2 weeks ago

So after driving round for 20mins I eventually spot the biscuit tin size sign for the place! 1. Get some decent signage!!! I arrive in the twin room effortlessly by walking straight through the secure entry door 2. Sort your security out there will be women travelling alone Twin room sharing with a colleague He's used the towel to have... More 

Was this review helpful? Yes 1
David G, General Manager at Park Inn by Radisson Thurrock, responded to this review

Many thanks for your feedback about your recent stay with us. I was sorry to read that you had not enjoyed your stay. I have passed your feedback to the relevan heads of department to ensure that we address your concerns in particular around the beer and food quality which should have been able to address at the time. The... More 

Hampshire
Level Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at a number of hotels in Grays in recent months and this is by far the best. We asked for a quiet room which they have to us. The restaurant staff were excellent and the food was good quality.

Was this review helpful? Yes
David G, General Manager at Park Inn by Radisson Thurrock, responded to this review

Many thanks for reviewing the hotel. I was pleased to read that you found everythign to your liking. We would of course be delighted to have you stay with us when you are in the Grays area. Once again many thanks David More 

London, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

I stay in many hotels all over the country and I have never experienced service so bad. I had arrived at the hotel and the 2 receptionists greeted me, I was asked for my card so process a pre authorisation, which I believed to be for £147 (total bill price) when I walked away I checked by bank and they... More 

Was this review helpful? Yes
David G, General Manager at Park Inn by Radisson Thurrock, responded to this review

Many thanks for your review of the hotel. I was sorry to hear about the issue with the pre authorisation. This should have been explained to you in more depth. I have spoken with the member of staff concerned and have asked for her supervisor to refresh the training on pre authorisations. Once again many thanks for reviewing the hotel.... More 

Doncaster, United Kingdom
Level Contributor
82 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Attended a training event in the hotel which i hadnt attended for a number of years. Though a it dated the service and the ambience is excellent and the staff were friendley and professional. The food at lunch was adequate but in tje evening in the restaurant it was very good Easy to find just off the A13 in its... More 

Was this review helpful? Yes
David G, General Manager at Park Inn by Radisson Thurrock, responded to this review

Many thanks for your review - I was delighted to read that you had enjoyed your stay with us, In particular your kind words about the service, the staff and the food. The team will be delighted. I do hope you will come back and stay soo if you are in the area. Best regards David More 

Harrogate, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at the Park Inn over the weekend. Reception staff very friendly, rang ahead and asked for a quiet room and was accommodated. Rather strange lay out where the rooms are situated, we was in the Garden Suite, over looked a car park, think further around the hotel you would have looked onto the garden! Room was very comfortable and... More 

Was this review helpful? Yes
David G, General Manager at Park Inn by Radisson Thurrock, responded to this review

Many thanks for reviewing the hotel. I was pleased to rea that you had generally enjoyed your stay with us. I have asked the Operations Manager to look at your comments about breakfast as clearly no thought had been put into who was staying in the hotel. We do cater for larger groups but try to keep the flexibility in... More 

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