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City Express Tepotzotlan

Autopista Mexico-Queretaro, Km 42.5 S/N | Col. Barrio Texcacoa, Tepotzotlan 54600, Mexico
Hotel amenities
City Express Tepotzotlan
Best prices for: 1 room 1 guest
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Ranked #1 of 2 Hotels in Tepotzotlan
A recent review
5 of 5 stars Reviewed December 27, 2012
Ivette C Chicago, Illinois
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31 reviews from our community

Traveler rating
    6
    7
    11
    2
    5
See reviews for
6
9
1
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed October 14, 2014

We booked AND PREPAID through a 3rd party vendor. The clerk couldn't find the reservation. We showed her our receipt. We logged into the website & showed the reservation. NOTHING. We argued for 20 minutes. It was late & pouring rain, so we agreed to go ahead and pay for the night (20% more than our prepaid reservation) on the... More 

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Marlen C, Guest Relations Manager at City Express Tepotzotlan, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to... More 

Chicago, Illinois
Top Contributor
63 reviews 63 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 27, 2012

We were invited to a wedding nearby the center and we decided to stayed overnight in this hotel. It is located about 10 minutes by car away from Tepotzotlan downtown. Since we had reservations the check in was easy and quick. We shared a room with double full size beds and we paid about $1,000 pesos for the night. The... More 

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ControlCalidad, Guest Relations Manager at City Express Tepotzotlan, responded to this review

It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today we are... More 

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 4, 2012 via mobile

Don't expect a five star hotel ! But has just the necessary accommodations for a comfortable stay . I stayed for 2 weeks and the service and the food was excellent !! The front desk stuff where so friendly ! I'll will stay and another City express ..

Was this review helpful? Yes 1
ControlCalidad, Guest Relations Manager at City Express Tepotzotlan, responded to this review

Appreciated guest: It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today... More 

Contributor
20 reviews 20 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 15, 2012 via mobile

it's a very basic hotel, with only breakfast: dinner is avaible only with room service, but there are some good restaurant nearby. rooms are very clan, with tv, AC and quite big bathroom. the location is good (very colse to the industrial zone) and in front of the highway.

Was this review helpful? Yes
ControlCalidad, Guest Relations Manager at City Express Tepotzotlan, responded to this review

Dear guest: It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today... More 

Bucharest, Romania
Top Contributor
178 reviews 178 reviews
69 hotel reviews
165 helpful votes 165 helpful votes
4 of 5 stars Reviewed July 26, 2010

We stayed one night on our way from Acapulco to SLP. It is conveniently located on the highway. Very clean, nice rooms, AC, fast check-in and out. The rate had breakfast included, very poor one , you need to pay extra for eggs and omlette. Free wireless internet in the rooms. Nearby is a japanese restaurant, Burger King and a... More 

Was this review helpful? Yes 1
Chicago, Illinois
Top Contributor
105 reviews 105 reviews
23 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed September 7, 2008

This hotel is exactly what it is supposed to be. It's convenient, quiet and clean, with no real personality -- everything works, and registration and check-out are smooth and easy. We stayed here while traveling for pleasure -- wanted to spend the night in Tepotz. before driving into Mexico City next morning -- but it seems to be intended primarily... More 

Was this review helpful? Yes 2
Marlen C, Guest Relations Manager at City Express Tepotzotlan, responded to this review
Google Translation

Estimado Huésped, Le pedimos una disculpa por lo sucedido con la incomodidad de su habitación le comento que esto es... More 

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