We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Brentwood Hotel

16 - 20 Kemp St, Kilbirnie 6241, New Zealand
Hotel amenities
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Brentwood Hotel
Professional photos View all
Browse nearby
Brentwood Hotel
Add Photo Write a Review

167 Reviews from our TripAdvisor Community

Traveler rating
    21
    73
    50
    13
    10
See reviews for
27
40
22
51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (167)
  • Mar-May only
    (64)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (37)
All months
There are newer reviews for Brentwood Hotel
See the most recent reviews
Hervey Bay, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 15, 2015

The hotel is in a great location for an early flight.The rooms are very nice.BUT!!! do not be tempted to eat in the Bistro.The service is great the staff that wait table are great.The food is very sad and you would do well to dine else where.Price of food is over the top what you get. Would I stay there... More 

Was this review helpful? Yes
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear Roy R - thank you for your thank you for submitting your comments and feedback after your recent stay, and your subsequent correspondence directly with me. Once again my unreserved apologies for your unsatisfactory meal experience in Aqua Bistro and I trust from our correspondence that we have resolved the issue appropriately. We look forward to hosting you again... More 

Wanganui, New Zealand
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 5, 2015

We stayed here before travelling overseas and booked it because of the shuttle to the airport and the good rates for long term parking. The social areas of the hotel (pool, restaurant, bar) are nice and we enjoyed a drink by the pool while the kids had a swim, however the bedrooms are in need of updating and the air... More 

Was this review helpful? Yes
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear EggGirl - thank you for your thank you for submitting your comments and feedback of your stay at the Brentwood Hotel. I am pleased that you found our location convenient for the purpose of your overseas travel and that your family enjoyed our outdoor pool area. We generally only have one receptionist on duty and there are times when... More 

2 reviews
5 of 5 stars Reviewed March 1, 2015

I visited Wellington for a friends party and booked in at the Brentwood Hotel using booking.com. Right from the beginning the hotel service was fantastic and friendly. The free airport shuttle was great for getting to and from the airport. The staff were all very friendly and happy to give tourist and local advice. The pool was one of the... More 

Was this review helpful? Yes
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear Parkesychch - thank you for submitting your favourable comments and review of the Brentwood Hotel after your recent stay. I am pleased that you were well looked after by the all the staff and that overall you enjoyed your stay with us. It is certainly pleasing to read that we exceeded your expectations and that we will have the... More 

australia
Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 27, 2015

What concierge at an airport hotel does not have a phone number for the only airport in town? he was most unhelpful during a lost bag incident. There is no free wifi and parking was difficult. But the beds were comfortable, the location handy to airport.

Was this review helpful? Yes
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear mamaMer - thank you for your thank you for submitting your comments and feedback of the Brentwood Hotel. It was disappointing to read that you found our Porter unhelpful with your lost bag and I do apologise for this. We will take steps to ensure that a repeat situation does not occur again where they were unable to provide... More 

Travelers are raving about these Kilbirnie hotels

Brisbane, Australia
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 19, 2015

The 24 hr free shuttle was the main reason I chose to stay here, it saved money in cab fee's and it also took us to pick up our car from the airport the next morning. The service was friendly and the room was clean and tidy. The only downfall was the shower, although it had good pressure the curve... More 

Was this review helpful? Yes
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear Dani_2407 - thank you for submitting your comments and review of the Brentwood Hotel after your recent stay. I am pleased that found our free shuttle service convenient for your airport transfers/car pick up and the service from our staff friendly. Wellington experiences peak demand throughout the month of February and this is reflected in room rates across the... More 

Adelaide, Australia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 16, 2015

Stayed here recently prior to a very early flight out. Check in was quick and the staff were pleasant. The room was a decent size, but tired, particularly the bathroom. We decided on just a light meal in the restaurant and the very young waiter was very professional - what a pity the meal didn't match that. We decided to... More 

Was this review helpful? Yes 1
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear adelaidenana – thank you for your thank you for submitting your comments and feedback of the Brentwood Hotel after your recent stay. I certainly offer my apologies for your less than satisfactory meal experience. I have discussed your feedback with our Executive Chef and we have taken steps to ensure that the offering for the bread and dips is... More 

Sydney, Australia
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 25, 2015

Stayed only one night during a stop over. Room was reasonable large, clean and close to the airport, 3 minutes drive. The shower was disappointing, very, very, small. Staff were great and helpful in giving directions local venues. WIFI costs, which was also disappointing considering the cost of the room. Airport shuttle was free and the driver so funny in... More 

Was this review helpful? Yes
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear Kiwibob739 - thank you for submitting your comments and review of the Brentwood Hotel after your recent stay. I appreciate your comment about the size of the shower as we do have a small number of rooms with small showers and our intention is to remedy this when the time comes to refurbish these bathrooms. I am pleased to... More 

Napier, New Zealand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 16, 2015

We found our stay at Brentwood to be very pleasant. The staff were helpful, the room lovely and clean and the facilities great. It was nice and quiet when we were there although it might not always be as a lot of sporting team use the hotel due to it's prime location. Their free 24 hour shuttle service to and... More 

Was this review helpful? Yes
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear Verbs77 - thank you for submitting your favourable comments and review of the Brentwood Hotel after your recent stay. I am pleased you found our location ideal for the purpose of your stay and that you were well looked after by the staff. It is also pleasing to read that you found the facilities to a good standard. I... More 

Dunedin, New Zealand
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 15, 2015

My stay started wonderfully, the shuttle driver and reception staff on checkin were exceptionally helpful,cheerful and efficient. I had room service which was delivered promptly and with a smile. My only let down was a bit of major - got up at 7am to find the door to my hotel room open!! I had checked it was closed and chained... More 

Was this review helpful? Yes
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear 496vma - thank you for submitting your comments and review of the Brentwood Hotel after your recent stay. I am obviously very concerned that you found you room door open at 7am after ensuring it was closed prior to going to bed. There should have been no reason for anybody to enter the room so early in the morning... More 

Brisbane, Australia
2 reviews
4 of 5 stars Reviewed January 11, 2015

Fast free airport shuttle service make this place a no brainer if arriving late and/or leaving early as we did. Quick check-in, room changed to suit our circumstance. Rooms clean/comfortable. abeit looks a bit tired. Great staff.

Was this review helpful? Yes
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear another_grockle - thank you for submitting your favourable comments and review of the Brentwood Hotel after your recent stay. I am pleased you found our location ideal for the purpose of your stay and that you were well looked after by the staff. I trust that we will have the opportunity to host you again the next time you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

24 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (1)
Viewed
Room/suite (5)
Viewed
Bathroom (2)
Viewed
Dining (1)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay