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Brentwood Hotel

3.5 of 5 16 Kemp St, Kilbirnie, New Zealand
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Brentwood Hotel
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Brentwood Hotel
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142 reviews from our community

Traveler rating
    17
    63
    43
    10
    9
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23
33
17
46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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australia
Contributor
18 reviews 18 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

What concierge at an airport hotel does not have a phone number for the only airport in town? he was most unhelpful during a lost bag incident. There is no free wifi and parking was difficult. But the beds were comfortable, the location handy to airport.

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Brisbane, Australia
Contributor
18 reviews 18 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The 24 hr free shuttle was the main reason I chose to stay here, it saved money in cab fee's and it also took us to pick up our car from the airport the next morning. The service was friendly and the room was clean and tidy. The only downfall was the shower, although it had good pressure the curve... More 

Was this review helpful? Yes
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear Dani_2407 - thank you for submitting your comments and review of the Brentwood Hotel after your recent stay. I am pleased that found our free shuttle service convenient for your airport transfers/car pick up and the service from our staff friendly. Wellington experiences peak demand throughout the month of February and this is reflected in room rates across the... More 

Adelaide, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here recently prior to a very early flight out. Check in was quick and the staff were pleasant. The room was a decent size, but tired, particularly the bathroom. We decided on just a light meal in the restaurant and the very young waiter was very professional - what a pity the meal didn't match that. We decided to... More 

Was this review helpful? Yes 1
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear adelaidenana – thank you for your thank you for submitting your comments and feedback of the Brentwood Hotel after your recent stay. I certainly offer my apologies for your less than satisfactory meal experience. I have discussed your feedback with our Executive Chef and we have taken steps to ensure that the offering for the bread and dips is... More 

Sydney, Australia
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed only one night during a stop over. Room was reasonable large, clean and close to the airport, 3 minutes drive. The shower was disappointing, very, very, small. Staff were great and helpful in giving directions local venues. WIFI costs, which was also disappointing considering the cost of the room. Airport shuttle was free and the driver so funny in... More 

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BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear Kiwibob739 - thank you for submitting your comments and review of the Brentwood Hotel after your recent stay. I appreciate your comment about the size of the shower as we do have a small number of rooms with small showers and our intention is to remedy this when the time comes to refurbish these bathrooms. I am pleased to... More 

Napier, New Zealand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 16, 2015

We found our stay at Brentwood to be very pleasant. The staff were helpful, the room lovely and clean and the facilities great. It was nice and quiet when we were there although it might not always be as a lot of sporting team use the hotel due to it's prime location. Their free 24 hour shuttle service to and... More 

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BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear Verbs77 - thank you for submitting your favourable comments and review of the Brentwood Hotel after your recent stay. I am pleased you found our location ideal for the purpose of your stay and that you were well looked after by the staff. It is also pleasing to read that you found the facilities to a good standard. I... More 

Dunedin, New Zealand
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 15, 2015 via mobile

My stay started wonderfully, the shuttle driver and reception staff on checkin were exceptionally helpful,cheerful and efficient. I had room service which was delivered promptly and with a smile. My only let down was a bit of major - got up at 7am to find the door to my hotel room open!! I had checked it was closed and chained... More 

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BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear 496vma - thank you for submitting your comments and review of the Brentwood Hotel after your recent stay. I am obviously very concerned that you found you room door open at 7am after ensuring it was closed prior to going to bed. There should have been no reason for anybody to enter the room so early in the morning... More 

Brisbane, Australia
2 reviews
4 of 5 stars Reviewed January 11, 2015

Fast free airport shuttle service make this place a no brainer if arriving late and/or leaving early as we did. Quick check-in, room changed to suit our circumstance. Rooms clean/comfortable. abeit looks a bit tired. Great staff.

Was this review helpful? Yes
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear another_grockle - thank you for submitting your favourable comments and review of the Brentwood Hotel after your recent stay. I am pleased you found our location ideal for the purpose of your stay and that you were well looked after by the staff. I trust that we will have the opportunity to host you again the next time you... More 

Auckland Region, New Zealand
Contributor
16 reviews 16 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 21, 2014

Great place to have as a Conference , Central Close to airport, nice pool for the summer months, Rooms are a tad old, but ok, Friendly staff, Did get that feeling it could do with a spruce up, looking at bit old, and dark over all not to bad

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BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear David G – thank you for submitting your comments and review of the Brentwood Hotel after your recent stay. I am pleased that you found the service from our team to be friendly and our location to be ideal for attending conference. I appreciate your comments and trust that we may have the opportunity to host you again the... More 

Waikanae, New Zealand
Contributor
14 reviews 14 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 9, 2014

Close to airport - great as meeting venue for those travelling to Wellington. Staff are very obliging - excellent. Sort out requirements with efficiency and efficacy. Good quality buffet lunch -bar - and facilities for small to medium conferences .

Was this review helpful? Yes 2
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear Jadedog - Thank you for taking time to comment and share your favourable experience after attending conference at the Brentwood Hotel. We certainly appreciate your comments regarding the facilities, meals and the service you received from the team. We look forward to hosting you again then next time you travel to Wellington to attend conference. Regards Anthony Dey, General... More 

Palmerston North, New Zealand
Top Contributor
78 reviews 78 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 6, 2014

Here on business and just a 1 night stopover and great reception area. Clean and tidy room which needs some TLC which l understand will be getting done in the future. Had a great sleep and with a breakfast and a meal in the restaurant and was happy with that and service was very good. Plenty of parking and in... More 

Was this review helpful? Yes
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review

Dear Robert R - thank you for submitting your favourable comments and review of the Brentwood Hotel after your recent stay. I am pleased to read that had a good night’s sleep and that you enjoyed your meals in the restaurant. It is also pleasing to read that you found the service to be very good. We are currently resurfacing... More 

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Additional Information about Brentwood Hotel

Address: 16 Kemp St, Kilbirnie, New Zealand
Location: New Zealand > North Island > Greater Wellington > Kilbirnie
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Brentwood Hotel 3.5*
Number of rooms: 116
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Also Known As:
Brentwood Hotel Wellington
Brentwood Hotel Greater Wellington/Kilbirnie

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