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All 1 Winterbourne hotels

Mercure Bristol North The Grange Hotel

4.0 of 5 Hotel   |   The Grange, Old Gloucester, Northwoods, Winterbourne BS36 1RP, England
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Mercure Bristol North The Grange Hotel
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Ranked #1 of 1 Hotels in Winterbourne
A recent review
4 of 5 stars reviewed 4 days ago
Gill C Burscough, United Kingdom
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286 reviews from our community

Traveler rating
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    62
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Burscough, United Kingdom
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We attended a wedding party here last weekend. The location was perfect for such an occasion with the lawns offering the perfect picture setting. The tree by the entrance is extraordinary. The staff were all efficient and polite. The food was tasty and hot considering the number of us to be served at once. The function room was the perfect... More

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Yate, Bristol, England
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We used out taste card on a Friday night to go to the restaurant. It was our first visit. Unfortunately we were the only ones dining when we arrived which made us feel a little dubious but we needn't have been as the food was surprisingly lovely. We were able to choose our table so we sat in the window... More

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MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest Thank you for your lovely review. I am really pleased to read how much you enjoyed your experience, the taste card is a great way to dine in our restaurant. We hope to welcome you back in the not too distant future Kin Regards Josh Watts General Manager More

east midlands
Contributor
18 reviews 18 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Although this hotel looks grand ! It isn't .The accomadation is like something out of a carry on film. As may I add are the staff. I was with a group exhibiting at the show, we booked for the restaurant , which , we had to cancel as they kept putting our booking back. We eventually ate in the bar.... More

Was this review helpful? Yes 5
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest I am very disappointed to read your comments regarding your recent stay. I was surprised you were so unhappy with the accommodation, only this year we have had all of our bedrooms refurbished and get lots of great feedback regarding them. I am sorry that the restaurant were moving the time of your booking, I will investigate this... More

Travelers are raving about these Winterbourne hotels

Contributor
20 reviews 20 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at the Mercure a number of times in the past 12 months and it's OK. However this time was a delight, I had a lovely room with a 4 poster bed and a lovely view over the excellent grounds. The staff in the restaurant were really friendly and the food was good. Breakfast is the usual buffet... More

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MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest Thank you for your recent review. Its great to hear you had such a good stay, we pride ourselves on the high level of service the team offer so it's lovely to read your kind words regarding the breakfast staff. I hope we can welcome back in the near future. Kind Regards Josh Watts General Manager More

Kingston-upon-Hull, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Had a couple of nights stay here on business. Having read the recent reviews Not something I was overly looking forward to but as the company I work for has a deal with Mercure that's where I was booked. Have to wonder if I was in the same hotel as the reviews I'd read. Over the years I have had... More

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MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest It’s lovely to read your kind words following your recent stay, I have shared it with the team who are also thrilled. We pride ourselves on the high levels of service we offer and friendliness of the team so its great to read that you and your wife found this to be the case. We hope to welcome... More

2 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Awful food and the staff need re-training... Burger was disgusting, cooked within an inch of it's life and smelt of a cow shed which my mum couldn't eat. The chicken was very tasty but such a small portion, still hungry after eating it! Waited 15 minutes for a table despite several being free and 45 minutes for our awful food!... More

Was this review helpful? Yes 12
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest Thank you for your review. We appreciate all feedback and welcome it in the positive manner it was intended. I am sorry that we didnt live up to your expectations on this occasion, I will try and offer some explanation for your issues you encountered. Our burgers are our best selling item and we pride ourselves on producing... More

Inverness, United Kingdom
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We spent a family weekend at the Mercure Bristol North and stayed for 3 nights. Our room was satisfactory and the first night was problem free, as was the family get together on the Saturday, which ran smoothly. On the Sunday morning, i had a very tepid shower and by the end, it was very cold - just like taking... More

Was this review helpful? Yes 9
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest Thank you for your review. Unfortunately we experienced a major un expected fault with our hot water system on Sunday which was not repaired until the Monday. I can appreciate this was not ideal for you during your stay, I'm pleased to hear the team were helpful and offer apology at check out and will investigate why it... More

Manchester, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Slow check in, was attending a wedding and only one person on reception, they should know better when lots of people are due to check in. Overall the place looks tired and needs modernising, however the rooms are excellent. Excellent breakfast as well.

Was this review helpful? Yes
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest Thank you for your review. I'm pleased to read that you enjoyed your stay and will investigate the issue you experienced at check in. Hope you enjoyed the wedding! Kind Regards Josh Watts General Manager More

Manchester, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Picked this hotel as we planned on visiting Bristol and Bath, found it's location very conveniently situated between both. Upon arrival we found the reception desk unmanned with no means of letting anyone know we we're there, after ten minutes we started looking for a staff member who then attended to our check in. Found the room allocated to us... More

Was this review helpful? Yes
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest Thank you for your recent review. We appreciate all feedback and I will share your comments with the relevant managers as it appears there are some areas we could improve on. I'm glad you enjoyed your visit to Bristol and Bath, hopefully we can welcome you back to the hotel in the future. Kind Regards Josh Watts General... More

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Additional Information about Mercure Bristol North The Grange Hotel

Address: The Grange, Old Gloucester, Northwoods, Winterbourne BS36 1RP, England
Location: United Kingdom > England > Gloucestershire > Winterbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Bristol North The Grange Hotel 4*
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Also Known As:
Ramada Hotel Grange
Ramada Bristol
Bristol Ramada

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