We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1 Winterbourne hotels

Mercure Bristol North The Grange Hotel

4.0 of 5 Hotel   |   The Grange, Old Gloucester, Northwoods, Winterbourne BS36 1RP, England
Hotel amenities
Save Saved
You added Mercure Bristol North The Grange Hotel to your Saves list
Mercure Bristol North The Grange Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
63%
Ranked #1 of 1 hotels in Winterbourne
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Anthony K Doncaster
Write a Review

240 people have reviewed this hotel

Traveler rating
    92
    59
    56
    15
    18
See reviews for
48
78
7
50
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Danish first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Neath, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

Booked in to this hotel on 10/04. No lifts. What Hotel in their right mind has no lifts? People have luggage up 4 flights of stairs! Got to my room which was dark and dingy, bathroom was very small and poor quality. Lights in my room were not working hence it was dark... 1 light buld had been removed. I... More

Was this review helpful? Yes 1
Doncaster
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I visited the hotel on business, it is ideally situated being only a couple of miles from the M5 motorway. The staff were very friendly, the rooms comfortable and the food good. The hotel is set in lovely surroundings too, making my stay very relaxing and pleasant. My only criticisms would be the very noisy floorboards, both in my room... More

Was this review helpful? Yes
Gloucester, England
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My brother held his wedding reception here, and myself, and my family booked in to stay for the one Friday night. In the week leading up to the wedding i checked with tripadvisor to see the reviews and was a bit gutted to see that it had had some pretty harsh reviews very recently to do with poor customer service... More

Was this review helpful? Yes 1
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Hgs153, I would like to thank you for taking the time out to provide myself and the team with your feedback and we were delighted to read that everyone had a great time at the wedding - myself and the team were honoured to be hosting this very special occasion with you and your family. The hotel is a located... More

Durham
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

My work takes me all over the UK and Mecure Hotels usually deliver an expectation that the accommodation will meet a certain standard. That expectation is also noted by the price of the hotel per night - which is not an inconsiderable amount. The hotel is set with 18 acres of beautiful grounds; however it is isolated and close to... More

Was this review helpful? Yes
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

isitjustme! Many thanks for taking the time out to provide myself and the team with your feedback followig your recent stay. I would like to apologise that you feel that the hotel did not meet your expectations. Myself and the team will review our current standards and service offering with your feedback and make changes were required. Warmest Regards, Ms... More

london
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 7, 2014

Spent a night at this hotel and had no problems. Having said that booked in and went straight out so did not spend so much time at the hotel. my wife and I did have a drink at the bar while waiting for a taxi which cost £10 05 for a small glass of wine and a bottle of lager.(if... More

Was this review helpful? Yes
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

kag710, The team and I would like to thank you for your recent online review. Upon your next visit to the hotel and the local area, you may wish to try our new menu which will be launched later this month - there are many mouth watering delights to pick from! The team and I pride oursevles in deliverying first... More

Lindfield, United Kingdom
1 review
5 of 5 stars Reviewed March 2, 2014

Arriving a lttle anxious after reading some rather poor reviews my wife and I were deoghted to find a very clean, newly decorated and comfortable hotel with very helpful and friendly staff. Like most places, some decorating may have been needed in the past, but perhaps the reviews had the desired effect. Pity it was a rather cold time of... More

Was this review helpful? Yes
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Colin R, I would like to thank you for taking the time to provide the team and I with your online review. We were delighted to read that you found the hotel and room to be clean and comfortable. The hotel has undertaking an investment period and we have two themes for our bedrooms; that being aqua and black and... More

Bristol, England
Top Contributor
141 reviews 141 reviews
43 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed February 16, 2014

We were surprised to read the mixed reviews (some very critical) of The Grange, before we booked the Valentine's Package which comprised dinner, room and breakfast. However, we are probably biased as we had our wedding here in 2011. The staff are friendly, our room (#403) clean and comfortable, plus the food excellent. Apart from the closure of the swimming... More

Was this review helpful? Yes
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

KeithMajor, I trust that you both had a comfortable and relaxing stay with us over the Valentines weekend and that staying at the hotel you were able to revisit the magic of the day when you were married here! Myself and the team were delighted to welcome you both back and recieve such great feedback surrounding your stay. I would... More

Berkshire
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed February 14, 2014

I've given this property three opportunities to get it right in the last 2 months and each time has been more disappointing than the last. For some reason my client has booked this venue on my behalf on a dinner inclusive package. I am not a diva and usually will not make a fuss but now I feel strongly enough... More

Was this review helpful? Yes 2
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Piptothepost, Myself and the team would like to thank you for your comprehensive feedback following recent stays here at the hotel. We were disappointed to read that when you had visted that you felt that each time myself and the team did not meet your expectations and we would like to apologise for any inconvenience that this may have caused... More

Bath, United Kingdom
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed February 9, 2014 via mobile

Disappointing hotel. Drafty and cold, tired and tatty rooms, exposed tacks and backs falling off the conference chairs, no mirror near the electric sockets, no plug socket near the mirror, someone's dirty soggy towel left on the back of the bathroom door, dirty carpets, mediocre food, woken at 2am and 4am on separate nights by someone clattering around collecting room... More

Was this review helpful? Yes 2
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Fildes6770, Myself and the team would like to thank you for your recent online feedback regarding your stay with ourselves. I was disappointed to read that your stay did not meet your expectations and I would like to apologise for any inconvenience caused. In your online review you note that I did not react well to asking "how was your... More

Been to Mercure Bristol North The Grange Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Bristol North The Grange Hotel

Also Known As:
Ramada Hotel Grange
Ramada Bristol
Bristol Ramada
Address: The Grange, Old Gloucester, Northwoods, Winterbourne BS36 1RP, England
Location: United Kingdom > England > Gloucestershire > Winterbourne
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Winterbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Bristol North The Grange Hotel 4*
Official Description (provided by the hotel):
Country House Hotel dating from 1851, located 6 miles from city center & 3 from train station. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Agoda, Priceline, Tingo, ACCOR, TripOnline SA, Venere and Otel so you can book your Mercure Bristol North The Grange Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Mercure Bristol North The Grange Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.