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Mercure Bristol North The Grange Hotel

The Grange, Old Gloucester, Northwoods, Winterbourne BS36 1RP, England
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1 room 1 adult
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Mercure Bristol North The Grange Hotel
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439 Reviews from our TripAdvisor Community

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A TripAdvisor Member
4 of 5 stars Reviewed yesterday NEW via mobile

We stayed for a night and would stay longer. We also took our 2 dogs as the hotel is dog friendly. The rooms were clean, quiet and really nice. We ordered room service which was delivered by friendly staff, and was good food. The hotel is set in lovely grounds so is nice and peaceful, yet is near the town... More 

Helpful?
Thank A TripAdvisor Member
Bath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a lovely place for a wedding attended my granddaughters special day January 16th 2016 . Everything was so well organised staff were great the wedding venue was lovely all well set up master of ceremonies was good wedding breakfast was first class. We stayed the night rooms were very good. Thanks for a great day would certainly recommend the... More 

Helpful?
2 Thank Kathleen P
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your experience I very much appreciate your comments regarding your stay at Mercure Bristol North The Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with my team and I am sure that this feedback will serve as an encouragement to all of... More 

Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My husband and I attended the so called Hollywood Night party on Saturday night, I have to say it was so disappointing, it had nothing to do with Hollywood at all. There were only 17 people who attended, there was no Red carpet, no photos of Hollywood stars or Oscars ! There were 2 paparazzi, who looked bored and didn't... More 

Helpful?
2 Thank Catherine g G
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your recent your recent experience. I'm disappointed to read that we didn't meet your expectations on this occasion and would like to pass on a sincere apology. The points raised in your review will be shared with the team at hotel level and we will use your comments as a... More 

Travelers are raving about these Winterbourne hotels

Oxford, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I liked everything about the hotel, the was even a wedding reception going on downstairs and we couldn't hear any music coming from downstairs. The lighting in the rooms are very deem and I don't know if thats just the style of the hotel but It worked well for us. The only dislike about my stay was it was slightly... More 

Helpful?
Thank MrTrevorr
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your experience I very much appreciate your comments regarding your stay at Mercure Bristol North The Grange Hotel. It is always a pleasure to receive positive feedback. Lots of people find our peaceful location to be an advantage as its away from noisy traffic, although I appreciate everybody has different... More 

Exeter, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

I spent 3 nights here with my wife, son and mom over Christmas. We were welcomed in when we arrived and taken to our rooms. The rooms are very good with a good bathroom. They are comfortable and quiet. The food was excellent and service very good. I would like to mention Eniko and Susanna, the 2 waitresses that looked... More 

Helpful?
Thank Keith S
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your experience, I very much appreciate your comments regarding your stay at Mercure Bristol North The Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with my team and I am sure that this feedback will serve as an encouragement to all of... More 

Haywards Heath, United Kingdom
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The key issue at the Hotel was the very gloomy lighting in our room. When you first turn on the lights they are very very dim - they do warm up a bit but it was still impossible to get a reasonable light level in the room, Great for a romantic assignation with someone you don't really want to see!!!!!... More 

Helpful?
Thank dandoknight
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Bristol North The Grange Hotel, but I was very disappointed to hear that your experience did not meet your expectations. I believe my Front Office Manager has contacted you with regards to your comments. I hope to be able to welcome you back... More 

Utrecht, The Netherlands
2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Friendly staff, busy hotel. Good rates! Good size rooms, functional, functional good size bathroom, nothing fancy, a bit outdated decoration and furniture. Good view over Bracknell. The downside is the breakfast not much options!

Helpful?
Thank Amber S
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. We usually get great feedback about our recently refurbished public areas specially all the furniture in the lounge, restaurant and bar area, although I appreciate everybody has different taste in that respect. I hope to be able to welcome you back in the future. Kind... More 

Chester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 weeks ago

We booked the Mercure Bristol North The Grange Hotel for my Mum's 90th birthday party with 50 guests. The room was nicely set out, the food (hot buffet) was good, and the staff were friendly, obliging and helpful. They certainly helped us to have an enjoyable afternoon. Some of us stayed over at the hotel afterwards and found the rooms... More 

Helpful?
Thank Edwincarter22
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your experience. It is always a pleasure to receive positive feedback. I will share your comments with my team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service and product. Kind... More 

Barnstaple
1 review
2 of 5 stars Reviewed January 3, 2016

Disappointed that we had to change rooms twice because a light was not working and they could not fix it until the following day and then because our alternative room had a partyy going on next door. The third option was in an out house but quieter. The place was full with a very noisy wedding (Tuesday evening). The girl... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank grahamp279
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Bristol North The Grange Hotel, but I was very disappointed to hear that your experience did not meet your full expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and... More 

Bristol, United Kingdom
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed January 3, 2016

Hotel put on a very good party for NewYear's Eve, lovely 6 course meal, excellent magician, and a disco. We had a room in the original part of the house, nicely decorated and very comfortable bed. The bathroom was badly in need of a refurb, horrible shower curtain, rusty shower curtain rail, cracked grout, erratic tap and shower, minimal toiletries... More 

Helpful?
Thank pam409
MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your experience, I very much appreciate your comments regarding the New Years Eve party at Mercure Bristol North The Grange Hotel. I have shared your comments with both maintenance and housekeeping team with regards to the bathroom refurb and we have put corrective actions in place. I do hope this... More 

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