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Casa Loma Lakeshore Resort

3.0 of 5 2777 Casa Loma Road, West Kelowna, British Columbia V1Z 1T6 , Canada
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Certificate of Excellence 2014
Casa Loma Lakeshore Resort
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Casa Loma Lakeshore Resort
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95 reviews from our community

Traveler rating
    70
    17
    1
    6
    1
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34
28
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9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is actually a review from distant past. For many years when I was a kid, my family and I would come to Casa Loma for two weeks anually in August with another family. We first started out in the small cottages beside the pool deck and later started staying in the Suite Casa Grande. Casa Loma was a great... More 

Was this review helpful? Yes
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

Your charming review caused us to recall our previous guest list, to try to determine who was the voice from the past. Your observations definitely took us back in time prior to our major renovations. Happily, all of your good memories can be relived by visiting us again. It is a funny thing how families expand from the confines of... More 

Ottawa, Canada
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 25, 2014

We stayed in this resort for a weekend getaway. The resort is gorgeous. The unit we stayed in was well equipped and the kitchen had everything required to cook full meals (although there were too many great restaurants in the area to eat in). We found the staff very friendly and helpful, providing us with great information on which vineyards... More 

Was this review helpful? Yes
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

It was great to hear that you enjoyed your weekend away. Even locals will stay a couple of days to celebrate an anniversary or other special occasion. Guests tell us one night is never enough! We ideally recommend a weekly stay, which allows sufficient time to fit in a variety of enjoyable activities such as wine touring, golfing or boating... More 

Worcester, United Kingdom
Top Contributor
222 reviews 222 reviews
37 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed November 14, 2014

We arrived outside office hours in the dark but check-in was easy with a phone number to call and we found the key and parking space then the apartment - absolutely fantastic one-bed and warm and comfortable on our arrival after a long journey. The following morning we then saw the amazing views across the lake. The front desk staff... More 

Was this review helpful? Yes 1
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

Your positive review was encouraging as our staff are dedicated to ensuring guest satisfaction. Our low season office hours are limited, as reflected in our greatly reduced off-season rates, so we are pleased that you found our after-hour key retrieval system to be convenient. Year-round, there is much to do and see in the area, and we offer some material... More 

1 review
2 of 5 stars Reviewed November 11, 2014

My family stayed at the resort for one month. We never felt welcome particularly from housekeeping. We received many many highlighted notes about what they 'don't' do and to tell us not to burn candles. We had to burn candles on the night of our arrival due to the power outage that lasted all night. I had to call front... More 

Was this review helpful? Yes
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

We understand your reaction to a housekeeping surcharge. We did feel it warranted due to the excessive cleaning required during and at the conclusion of your stay, including wax and crayon removal from many surfaces in the unit. It is unfortunate that you were not satisfied with your scheduled weekly housekeeping, as our Resort prides itself on the positive feedback... More 

Winnipeg, Canada
Top Contributor
66 reviews 66 reviews
30 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed October 20, 2014

My wife and I stayed in Unit 102 for four days. It was perfect and because it was low season (mid October) the complex was very quiet. This unit looks right out on the pool and hot tub so it would be rather noisy during the summer season but in October it wasn't a problem. The condo had a living... More 

Was this review helpful? Yes
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

We enjoyed reading your review and will take your helpful suggestions into consideration, as we always appreciate constructive input from our guests. Like yourselves, many couples choose to stay in our Fall or Spring shoulder season when the atmosphere is more laid back. For an extra dose of undisturbed peace, we welcome off-season extended stays when our non-taxable rates are... More 

Delta, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 8, 2014

Two couples really enjoyed an early fall break at Casa Loma Resort. Very quiet at this time of year but was warm enough to enjoy the large sun deck. Two bedrooms and 1 1/2 baths worked just fine for two nights. We had room to cook dinner for eight. The view is absolutely beautiful. (lake, city, mountains). Very convenient to... More 

Was this review helpful? Yes
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

You made our day with your complimentary review! Our two bedroom units are very popular for a ‘friendly’ getaway this time of year and a savings if sharing the cost. One advantage to an upper floor unit is the enhanced lakeview with no distractions. Many a dinner is prepared in our fully-equipped kitchens, although we are surrounded by restaurants with... More 

Fife, Scotland
Contributor
17 reviews 17 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 4, 2014

Just had two nights in the Casa Loma but could easily have stayed for 2 weeks! The first thing you have to realize is it's not a hotel. There's no restaurant on site. The units are really self catering condos but luxurious, quiet and with a view to die for. Our one bedroom unit on the lower floor opened onto... More 

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Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

Thank you for describing the reason many of our guests request an additional night to their stay once here. It is a pleasant retreat from the daily workaday world, especially after September’s Labour Day, and tempting to extend the peace and quiet a little longer. We encourage our guests to consider rebooking a year ahead to revisit the total experience. More 

Bissett
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 23, 2014

We stayed at Casa Loma Lakeshore Resort (Sept. 9 - 15) after searching for accommodations in Kelowna and then reviewing them on Trip Advisor. This resort will NOT disappoint and was above and beyond any expectations we may have had!! Very nicely situated on the west side and within steps to Lake Okanagan with all accommodations having a tremendous view... More 

Was this review helpful? Yes
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

Thank you for the glowing review of your stay and the surrounding attractions, not that we can take credit for what Nature has to offer. Regardless, we are proud that there are so many varied sights and activities to partake of right on our doorstep from wine tasting, sampling exquisite cuisine, to golfing at championship courses, adventure touring and cruising... More 

Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 16, 2014

My family and I stayed here for my cousin's wedding last weekend (6 of us). The resort was beautiful and situated right on Okanagan Lake. Our suite was on the second level with 2 balconies. One off the front, overlooking the lake, and the other off the second floor bedroom. Waking up to the view of the mountains and lakefront... More 

Was this review helpful? Yes
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

We appreciate your review. Your family and friends were a delight to have at the Resort. It is always a pleasure to see a large group enjoying visits on the decks & balconies or gathered around the pool. There are some awesome meals put together at the main BBQ area too - we never know where we might find the... More 

Calgary, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 12, 2014

My husband, and I just spent a week in Casa Loma and without a doubt we will be back. There was nothing about our condo that we would have changed. The service there was unbelievable the facility was so well maintained and clean we couldn't ask for anything more. My husband was concerned because the last time he was there... More 

Was this review helpful? Yes
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

Casa Loma Resort has upgraded the property both interior and exterior over the years, so that it does not show its actual age. Keeping pace with technology and guest expectations has been a Management priority over the years. We are very proud to welcome return guests, and those coming year after year feel like family to us. Guests interact freely,... More 

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Additional Information about Casa Loma Lakeshore Resort

Address: 2777 Casa Loma Road, West Kelowna, British Columbia V1Z 1T6 , Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Casa Loma Lakeshore Resort 3*
Number of rooms: 48
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Also Known As:
Casa Loma Lakeshore Hotel West Kelowna
Casa Loma Lakeshore Resort Kelowna/West Kelowna

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