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All 5 West Kelowna hotels

Casa Loma Lakeshore Resort

3.0 of 5 Resort   |   2777 Casa Loma Road, West Kelowna, British Columbia V1Z 1T6 , Canada
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Ranked #1 of 5 Hotels in West Kelowna
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Gail W Bissett
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88 reviews from our community

Traveler rating
    65
    16
    1
    5
    1
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31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bissett
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Casa Loma Lakeshore Resort (Sept. 9 - 15) after searching for accommodations in Kelowna and then reviewing them on Trip Advisor. This resort will NOT disappoint and was above and beyond any expectations we may have had!! Very nicely situated on the west side and within steps to Lake Okanagan with all accommodations having a tremendous view... More

Was this review helpful? Yes
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

Thank you for the glowing review of your stay and the surrounding attractions, not that we can take credit for what Nature has to offer. Regardless, we are proud that there are so many varied sights and activities to partake of right on our doorstep from wine tasting, sampling exquisite cuisine, to golfing at championship courses, adventure touring and cruising... More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

My family and I stayed here for my cousin's wedding last weekend (6 of us). The resort was beautiful and situated right on Okanagan Lake. Our suite was on the second level with 2 balconies. One off the front, overlooking the lake, and the other off the second floor bedroom. Waking up to the view of the mountains and lakefront... More

Was this review helpful? Yes
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

We appreciate your review. Your family and friends were a delight to have at the Resort. It is always a pleasure to see a large group enjoying visits on the decks & balconies or gathered around the pool. There are some awesome meals put together at the main BBQ area too - we never know where we might find the... More

Calgary, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband, and I just spent a week in Casa Loma and without a doubt we will be back. There was nothing about our condo that we would have changed. The service there was unbelievable the facility was so well maintained and clean we couldn't ask for anything more. My husband was concerned because the last time he was there... More

Was this review helpful? Yes
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

Casa Loma Resort has upgraded the property both interior and exterior over the years, so that it does not show its actual age. Keeping pace with technology and guest expectations has been a Management priority over the years. We are very proud to welcome return guests, and those coming year after year feel like family to us. Guests interact freely,... More

Edmonton, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

5 of my friends and I stayed in the 3 bedroom condo. Not only was this condo beach front it was also kept in amazing condition. The check in was seamless - very nice staff. Before we even got the resort I had a lot of questions that were answered promptly and respectfully. The check out was also great -... More

Was this review helpful? Yes 1
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

We are delighted that you left with such a positive impression of our Resort. Our Front Desk staff strives to be as accommodating as possible throughout the reservation and check-in process which can be a bit tedious, however do try to provide useful information to cover usual questions that arise. We prepare in advance for timely checkouts. As well, our... More

Calgary, AB
Reviewer
4 reviews 4 reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 27, 2014

Believe it or not this is our third summer vacation to Casa Loma. Every year we have come back under the premise that " the kids love it and it cannot be any worse than last year"...and every year it is literally worse. We have stayed in many hotels and resorts, in many different cities, both with and without kids.... More

Was this review helpful? Yes 5
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

We regret the experience you encountered due to excessive noise from a nearby unit. We fully promote your vision of the ideal family vacation, and make it a priority to follow through on any noise complaints received at our Front Desk or after-hour Manager’s phone contact, which is given to each Guest on check-in. Security is on site as well... More

Logan Lake, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014

This resort with it's beautiful beach, lovely pool and awesome staff is perfect for groups and or family reunions. The accommodations are spacious and well appointed with very comfortable beds and you can't beat the views. There are putting greens, tennis courts and beautiful picnic areas to keep everyone entertained and busy outside of the rooms. Thanks you so much... More

Was this review helpful? Yes 1
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

We appreciate your generous review. Casa Loma Resort is very popular with all types of gatherings, and getaways from birthday and anniversary celebrations to reunions. Off-season and shoulder season our spacious Condos offer extra beds and baths, and are perfect as hospitality suites to host group meals, etc. Our three bedroom Condos are sometimes rented to smaller groups as meeting... More

Abbotsford, Canada
Top Contributor
235 reviews 235 reviews
21 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed June 15, 2014

We stayed here for a special anniversary. We had a 1 bedroom suite and it was very spacious. You could be very comfortable as the condo is very well equipped and nicely furnished. The appliances are top of the line. All units face the beach so there are excellent views from all the rooms. It was very quiet when we... More

Was this review helpful? Yes 2
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

Thank you for your review! We believe Casa Loma can be your ‘Home away from Home’ in any of our individually decorated unit types (condo, villa or townhouse). Each unit has a lakefront patio or balcony where one can enjoy the view while sipping their morning cup of java or having a quiet meal with company. We are sorry you... More

Rock Creek, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 31, 2014

We stayed her two nights in May. We had a lovely 1 bedroom condo with the best lake views ever. The resort was almost empty, so we had the whole beachfront to ourselves. We wondered around the grounds like they were our private beachfront home. Our condo was immaculate, and stocked with everything and anything we needed. The kitchen was... More

Was this review helpful? Yes 2
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

We'll be very happy to welcome you back to the Resort on your next trip to Kelowna and are delighted to hear you enjoyed your stay. The housekeeping surcharge you mentioned only applies to kitchens left in extremely poor condition and requiring far in excess of the normal cleaning time. We are fortunate that the vast majority of our clients... More

West Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 18, 2014 via mobile

It called itself as a "resort" , but it isn't a real resort. Owners rent out their own house to make some profit so I fully understand why there is a comment said manager didn't allowed their kids play at playground during the season which is not summer, cos owners stay they don't want to hear any noises. That's why... More

Was this review helpful? Yes 2
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

It is unfortunate you did not enjoy your stay at Casa Loma. Contrary to your comments we are a very popular summer Resort for families where children can enjoy our pools, playgrounds, huge green lawns and natural sand beach. Moms and Dads relax around the pool, play an energetic game of tennis on one of our two courts, or take... More

Winnipeg, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 16, 2014

Casa Loma Lakeside Resort is truly an outstanding destination . The staff and management are very competent ,assisting in anything you may require. The grounds are kept in impecable condition which is a tribute to the hard work the gardening staff . The resort is kept in immaculate condition by the cleaning staff. My wife and I spent 6 weeks... More

Was this review helpful? Yes 2
Heather S, General Manager at Casa Loma Lakeshore Resort, responded to this review

Thank you for your kind review. Our off season extended stay facilities are very popular and we work hard to make the Resort feel like 'home' during your stay. Although our pool & hot tub are seasonal we hope to add a fitness room this winter to further enhance your off season stay. We're so glad to hear you enjoyed... More

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Additional Information about Casa Loma Lakeshore Resort

Address: 2777 Casa Loma Road, West Kelowna, British Columbia V1Z 1T6 , Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Casa Loma Lakeshore Resort 3*
Number of rooms: 48
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Also Known As:
Casa Loma Lakeshore Hotel West Kelowna
Casa Loma Lakeshore Resort Kelowna/West Kelowna

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