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Holiday Inn West Kelowna

3.0 of 5
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2569 Dobbin Road | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
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Holiday Inn West Kelowna
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Ranked #4 of 5 Hotels in West Kelowna
A recent review
4 of 5 stars reviewed 1 week ago
jbunnett Delta, Canada
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128 Reviews from our TripAdvisor Community

Traveler rating
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    31
    9
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Delta, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

comfortable room and bed, nice hot shower, decent breakfast in the morning, friendly staff and dog friendly!! This most recent stay with my family was very enjoyable. There is a white spot attached to the hotel and a cute little cafe situated across the parking lot. It is also on walking distance of a park, subway and other grocery shopping... More 

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Victoria, Canada
Top Contributor
98 reviews 98 reviews
27 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here recently for a family event. Hotel was clean and quite comfortable, but for this type of accommodation, we were surprised there was no fridge or microwave. Bed was mushy soft. View onto parking lot and dumpster bins, so we kept the curtains shut. The air conditioner was so loud it sounded like we had a generator in our... More 

Was this review helpful? Yes 1
Kettering, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked this hotel as a stopover on route to Golden and then booked again on the return as we enjoyed it so much. Its location doesn't look too promising but don't let that put you off. The staff were great, nothing was too much trouble and they made us feel welcome. We also used the Gate Keeper restaurant adjacent where... More 

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TiffanyDGEC, Manager at Holiday Inn West Kelowna, responded to this review

Thank you Peterwhbutler for your kind words and wonderful review! We are very happy to hear that you enjoyed your stay at our hotel as well as enjoyed the area around the hotel; West Kelowna really does have a lot to offer. It's wonderful hearing that our staff were very accommodating, as they do strive to ensure they are providing... More 

Senior Contributor
22 reviews 22 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 25, 2015

We stayed here for two nights and we would return for sure. The hotel staff are very friendly and helpful. The rooms were very nice and clean. The Gate Keeper restaurant located in the hotel was just as great as well. I highly recommend both !!!

Was this review helpful? Yes 1
Kaitlyn B, Manager at Holiday Inn West Kelowna, responded to this review

Thank you so much for the nice review. It is wonderful to hear that you enjoyed your stay at the Holiday Inn West Kelowna. We look forward to welcoming you back to our lovely hotel and to the GateKeeper Restaurant in the near future. Cheers! More 

Sydney, Australia
1 review
5 of 5 stars Reviewed April 15, 2015

I arrived in this city by accident with no access to funds or cash of any kind due to unforeseen electronic issue/s. I arrived here and was assisted, above and beyond in each and every way that was possible by the incredible staff. A particular mention to a couple of them I would like to make as follows. Fay is... More 

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Kaitlyn B, Manager at Holiday Inn West Kelowna, responded to this review

Benjamin G, thank you so much for such an incredible review! It is wonderful to hear how much you enjoyed your time at the Holiday Inn West Kelowna! I look forward to sharing your kind words with our team as it is always nice for them to see their efforts being appreciated. We look forward to having the opportunity to... More 

Prince George, BC, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 1, 2015

A real enjoyable evening and good food. I'm glad we skipped on the adjacent pizza place because we would've missed out on the gate keeper restaurant. The sever made us feel like family. Scrumptious home-made birthday cake for our daughter completed a great dinner. Thank you!

Was this review helpful? Yes 1
Kaitlyn B, Manager at Holiday Inn West Kelowna, responded to this review

Carly911, thank you so much for your positive review. That is wonderful to hear that you had a wonderful family birthday dinner at the GateKeeper Restaurant. Our team will be thrilled to hear how much you enjoyed yourself! We look forward to having the opportunity to welcome you and your family back next time you find yourself traveling within Kelowna.... More 

Chilliwack
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 26, 2015

I booked via a hotel app. Upon arrival we learned a lesson. Thanks to the great work by staff it wasn't an issue. The app doesn't give you the option for pet friendly rooms and the hotel only had two that night. The man behind the counter pulled some strings and punched the keys on the key board, disaster evaded.... More 

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Kaitlyn B, Manager at Holiday Inn West Kelowna, responded to this review

Dave, thank you so much for your kind review and thank you for visiting us all the way from Chilliwack, BC. That is wonderful to hear that you found our staff to be very personable and that they could accommodate both you and your furry friend. I look forward to sharing these kind words to our team members, as they... More 

Kelowna, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 23, 2015

Needed a break from chores, roommates, work and all the stress of daily life so I booked the King Executive Room with a few friends. We ordered room service that was very tasty, had a swim in the saltwater indoor / outdoor pool and hot tub and drank wine and chatted all night. Had a lovely breakfast in the morning... More 

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Kaitlyn B, Manager at Holiday Inn West Kelowna, responded to this review

Thank you so much for your kind review Lauwren. It is really wonderful to welcome guests to our hotel from all over as well as from our own home town. I am happy to hear that the Holiday Inn West Kelowna offered you and your friends a fun and relaxing escape from daily life. We look forward to having the... More 

Contributor
18 reviews 18 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 11, 2015

Very friendly front staff. Knowledgeable about the area and efficient. Had a small dog. They had a "welcome package" for the dog which included treats and a doggy pick up bag and dispenser... Thought it was very thoughtful. Room was excellent! Usually when you book a room with a pet you get a sub par room. This one was very... More 

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Kaitlyn B, Director of Sales at Holiday Inn West Kelowna, responded to this review

Thank you Keelan for your wonderful feedback. It is great to hear that you and your furry friend enjoyed your stay at the Holiday Inn West Kelowna. Our team continuously aims to provide the best experience possible to all our guests, even the four legged ones, so thank you very much for these compliments. We look forward to having the... More 

Spuzzum, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 3, 2015

We decided to stay away from home one more night after three weeks of travelling in the western US. This hotel [at least our room] is quite old, and badly in need of updating. Fixtures, including plumbing and heating are very out of date, with mould in the grout around bathtub, and a non-thermostat controlled heater/air conditioner that would not... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review

Dear 357944, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry our hotel did not live up to your expectations and regret you were not satisfied with the fixtures... More 

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