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Holiday Inn West Kelowna

Certificate of Excellence
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2569 Dobbin Road | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
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Holiday Inn West Kelowna
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Ranked #4 of 5 Hotels in West Kelowna
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Laurwren Kelowna, Canada
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121 reviews from our community

Traveler rating
    31
    47
    30
    9
    4
See reviews for
37
37
5
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Kelowna, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Needed a break from chores, roommates, work and all the stress of daily life so I booked the King Executive Room with a few friends. We ordered room service that was very tasty, had a swim in the saltwater indoor / outdoor pool and hot tub and drank wine and chatted all night. Had a lovely breakfast in the morning... More 

Was this review helpful? Yes
Kaitlyn B, Manager at Holiday Inn West Kelowna, responded to this review

Thank you so much for your kind review Lauwren. It is really wonderful to welcome guests to our hotel from all over as well as from our own home town. I am happy to hear that the Holiday Inn West Kelowna offered you and your friends a fun and relaxing escape from daily life. We look forward to having the... More 

Contributor
18 reviews 18 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very friendly front staff. Knowledgeable about the area and efficient. Had a small dog. They had a "welcome package" for the dog which included treats and a doggy pick up bag and dispenser... Thought it was very thoughtful. Room was excellent! Usually when you book a room with a pet you get a sub par room. This one was very... More 

Was this review helpful? Yes
Kaitlyn B, Director of Sales at Holiday Inn West Kelowna, responded to this review

Thank you Keelan for your wonderful feedback. It is great to hear that you and your furry friend enjoyed your stay at the Holiday Inn West Kelowna. Our team continuously aims to provide the best experience possible to all our guests, even the four legged ones, so thank you very much for these compliments. We look forward to having the... More 

Spuzzum, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We decided to stay away from home one more night after three weeks of travelling in the western US. This hotel [at least our room] is quite old, and badly in need of updating. Fixtures, including plumbing and heating are very out of date, with mould in the grout around bathtub, and a non-thermostat controlled heater/air conditioner that would not... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review

Dear 357944, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry our hotel did not live up to your expectations and regret you were not satisfied with the fixtures... More 

Exeter, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Had our second stay at this hotel, the staff are very helpful and friendly,especially the two waitresses in the restaurant where we had our evening meal.The hotel is in a great location and quiet, very good value will certainly return.

Was this review helpful? Yes
Kaitlyn B, Manager at Holiday Inn West Kelowna, responded to this review

Pete, thank you very much for your very kind review. I look forward to sharing it with our hotel employees as it is always wonderful to hear that our guests are enjoying our efforts. After all, here at the Holiday Inn West Kelowna you will find that we are always striving to better the experience of our guests. We look... More 

Summerland, Canada
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 18, 2014

We stayed overnight after a binge to finish all our Christmas shopping and after having dinner. A sort of reward for us. The hotel is on our way home from Kelowna, so we know its location well and did not need to be near Kelowna itself or the lake. The staff were very welcoming and apologized for the tile replacement... More 

Was this review helpful? Yes 1
Kaitlyn B, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review

Jennifer, thank you very much for your wonderful review of the Holiday Inn West Kelowna. We are glad to hear that you enjoyed a variety of aspects within your hotel experience, from the wonderful customer service you received to the complimentary upgrade. Our King Jacuzzi Suites are definitely one of our top sellers as many find the private bedroom, separate... More 

Vancouver, Canada
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 25, 2014

I stayed here recently, and while the hotel itself is new, clean and comfortable, it's not close the Kelowna... in fact, I think it's the furthest hotel from Kelowna you can find (located in West Kelowna). It's my fault for not researching this better, but this property would be great if you were visiting Peachland or West Kelowna, but not... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review

Dear BillieLea, We appreciate you taking the time to share your feedback regarding your stay with us. While we are delighted enjoyed your overall experience with us, we regret that our physical location did not suit your travel well. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding... More 

1 review
4 of 5 stars Reviewed September 24, 2014 via mobile

Had a lovely stay, and exceptional service from the front desk agent Tiffany Davis. She did everything she could to help us with some personal paperwork we had to fill out and was incredibly friendly.

Was this review helpful? Yes
Kaitlyn B, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review

Thank you so much for your four star review, Mimicarson! That is wonderful to hear that our Front Desk Agent Tiffany Davis exceeded your expectations and that she was extremely helpful. All of our staff here at the Holiday Inn West Kelowna do pride themselves on always aiming to provide the best customer service possible. Kind Regards, Guest Services More 

Montreal, quebec
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed September 11, 2014 via mobile

Price is right, staff is great, room is clean. But after that, it seems that this hotel is just not attached to okanagan or kelowna at all. Can't see any of the lake, must drive 20 minutes into kelowna town. To us, it's a bit surprised to know it is so far away from town, I wish them told us... More 

Was this review helpful? Yes
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this review

Thank you Stephanie H for your review! Your feedback is important to us as we want to make sure all of our guests expectations are met. I do understand your concerns over the location of our hotel compared to the main part of Kelowna. We do find many choose us as we are away from the city and even though... More 

1 review
5 of 5 stars Reviewed September 8, 2014

Our stay was very memorable indeed "fantastic" as the staff went out of their way to help us especially an english girl called Fay and bob or rob the caretaker helping me hang my wedding dress out. The girls n lads in house keeping had our rooms looking extremely clean & amazing for when we arrived back on the evening... More 

Was this review helpful? Yes
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this review

Thank you Shaggy14 for your wonderful review! We appreciate your feedback regarding your stay at our hotel. I'm happy to hear that our hotel staff provided exceptional service for your special day. We do take pride in providing exceptional service to all of our guests and making sure they enjoy their stay at the hotel. Thank you again and we... More 

Pitt Meadows, Canada
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 2, 2014

We made last minute plans to attend a family funeral and needed to stay in Kelowna for a Friday night only. This hotel was one of the only affordable hotels available in Kelowna at such short notice. Upon late arrival we discovered our room had not been cleaned. The fellow at the front desk was able to relocate us to... More 

Was this review helpful? Yes
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review

Thank you Elaineocean for your review. I am very happy to hear you had an opportunity to enjoy the amenities that we offer and that the Front Desk was able to rectify the room issue efficiently and to your expectations. We look forward to having you visit our hotel again. More 

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