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All 5 West Kelowna hotels

Holiday Inn West Kelowna

3.0 of 5 Hotel   |   2569 Dobbin Road | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
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Holiday Inn West Kelowna
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Ranked #4 of 5 hotels in West Kelowna
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Rose K Edmonton, Canada
  • Overview
  • Reviews (104)
  • Photos (23)
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104 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Japanese first
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English first
Destruction Bay, Canada
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

For a Holiday Inn I was in shock. We stayed for 3 days in a suite the price was a lot around 270 per night. The room was not that clean dirty dishes in the dishwasher, dried on soap on the bathroom counters. but the worst part was the carpet walking on it turned my feet and sox black. We... More

Was this review helpful? Yes
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this review

Thank you for your review KluaneC. Feedback we receive from our guests is very important to us and allows for us to improve on ways to try and exceed our guest’s expectations. I do apologize that your hotel room was not up to your standards. I have discussed with our Housekeeping and Maintenance department the expectations we have on the... More

Edmonton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

My son and I stopped in without a reservation, in no time at all Tiffany had us in a beautiful room with a lovely view, comfortable beds and pillows, awesome air conditioning and wonderful access to the highway. We stopped by to look at the pool and exercise room and hope to use the facilities later as they look wonderful... More

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Blind Bay, Canada
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

A little out of the way but good beds, rooms well appointed, and staff friendly. If you have kids and are looking for the FREE breakfast....make sure you say so at check-in....you need a coupon. Hot tub could use a good clean and filter change but neat indoor/outdoor pool.

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Kelowna, BC
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Rating it closer to a 3.5 star only because the room was now well vacuumed, probably not at all. Don't like looking at clipped toenails and bits of lint and threads. But the beds were very comfortable.

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Winnipeg, Manitoba
Top Contributor
74 reviews 74 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 nights while wine touring throughout the area. Location was at the very edge of West Kelowna providing easy access to Summerland, Pentiction & Osoyoos. Hotel rooms were clean & comfortable. Downside no fridge. Swimming pool was indoor/outdoor along with an outside Jacuzzi. Hotel restaurant was great for breakfast but closed down early in the evening... More

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North Vancouver
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The staff are extremely efficient and friendly but the rooms and apperance of the lobby are tired. The room is clean but the bathroom had mold and dirty grout, just a sign of poor maintenance. After many years of staying here its time to find a fresher hotel.

Was this review helpful? Yes
Corrina S, General Manager at Holiday Inn West Kelowna, responded to this review

Thank you Linda O for your review. Your feedback is important to us to helo ensure that our guests have the best stay possible. I have discussed with Maintenance & Housekeeping the expectations with the guest bathrooms as we share your concern and treat it as a top priority to rectify. I do apologize that the lobby & rooms feel... More

Top Contributor
92 reviews 92 reviews
76 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed June 24, 2014

The swimming pool is very unique. Year round, enter the heated swimming pool and swim under the vinyl barrier and you're swimming outside. The room was large and clean. Only three towels for the two of us, but I could have asked for more. The breakfast was basic, so we opted to go to Perkins in Kelowna, however, I have... More

Was this review helpful? Yes 1
Cranbrook, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 23, 2014

I was travelling through Kelowna and had a great stay at this hotel. It was clean and well talking care of. I could tell that the staff was on top of things. I will definitely stay here again on my way back to Cranbrook, B.C. I also thought that the location was perfect, close to everything needed. Good Job Holiday... More

Was this review helpful? Yes 1
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this review

Thank you Jessi S for your positive review and kind words! We do take pride in our location and providing exceptional service to our guests. Thank you for choosing the Holiday inn West Kelowna and we look forward to seeing you again in the future! Regards, Tiffany D. Guest Experience Champion More

Surrey, Canada
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 15, 2014

Room was clean, we enjoyed the breakfast included in our deal, and especially the exercise room with pool. Nothing else to note: it was a standard room and a standard basic place to stay for the night.

Was this review helpful? Yes 1
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this review

Thank you converge77 for your comments and review! We appreciate your feedback regarding your stay at the hotel. Thank you for choosing the West Kelowna Holiday inn and we do hope to see you again in the future! Regards, Tiffany D. Guest Experience Champion More

West Kelowna, Canada
1 review
5 of 5 stars Reviewed April 30, 2014

From the first meeting with the event planner, Jess, things went smoother than I ever imagined. The room was ready on time, all necessary equipment ready and waiting for us. Coffee served was excellent, all were pleased with the large room, lots of parking spaces, and Jess's participation and other staff all attended our event as time permitted. Much appreciated... More

Was this review helpful? Yes
TiffanyDGEC, Manager at Holiday Inn West Kelowna, responded to this review

Thank You Sandy for the great feedback! The A.F.C.I.N.S is a wonderful charity and all of us at the Holiday Inn West Kelowna are such huge animal-lovers, we were thrilled to support you with this memorable day. We take pride in providing exceptional service to all of our guests and in making sure they enjoy their stay at the hotel... More

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Additional Information about Holiday Inn West Kelowna

Address: 2569 Dobbin Road | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn West Kelowna 3*
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Also Known As:
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna

23 photos of this hotel

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Hotel & grounds (2)
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Dining (4)
Pool/beach area (2)
Hotel & grounds (5)
Other (7)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn West Kelowna Nestled in the heart of the Okanagan Valley in West Kelowna, this Holiday Inn hotel is a short drive from Okanagan attractions and BC's renowned wineries. Business travelers to our West Kelowna hotel enjoy the convenience of our flexible meeting facilities. Our four meeting rooms can be modified for multiple configurations, and our catering and helpful staff make Holiday Inn the perfect place for guests' meetings, seminars and celebrations. Recently renovated and re-opened, our ballroom is perfect for hosting a wedding reception or company event. Guests also benefit from close proximity to local businesses and attractions. While there is plenty to do in West Kelowna, outdoor activities are easily the most popular Okanagan attractions for visitors at our Holiday Inn hotel. For ski enthusiasts, Crystal Mountain is a scenic 30 minute drive away, and Big White Ski Resort has a shuttle that picks up guests at our door. Also within close proximity are several golf courses, Okanagan Lake and many shopping centres. Our suburban West Kelowna hotel's amenities include an indoor/outdoor saltwater swimming pool, outdoor whirlpool, fitness centre, complimentary high-speed wireless Internet access, and an on-site restaurant and lounge. Whether you are in town for the Wine Festival or business, our Holiday Inn West Kelowna hotel's friendly and helpful staff will take great care in ensuring you have a memorable stay. ... more   less 
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