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All 5 West Kelowna hotels

Holiday Inn West Kelowna

3.0 of 5 Hotel   |   2569 Dobbin Road | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
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Ranked #4 of 5 Hotels in West Kelowna
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
Mimicarson
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115 reviews from our community

Traveler rating
    29
    45
    28
    9
    4
See reviews for
37
34
5
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Had a lovely stay, and exceptional service from the front desk agent Tiffany Davis. She did everything she could to help us with some personal paperwork we had to fill out and was incredibly friendly.

Was this review helpful? Yes
Montreal, quebec
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed September 11, 2014 via mobile

Price is right, staff is great, room is clean. But after that, it seems that this hotel is just not attached to okanagan or kelowna at all. Can't see any of the lake, must drive 20 minutes into kelowna town. To us, it's a bit surprised to know it is so far away from town, I wish them told us... More

Was this review helpful? Yes
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this review

Thank you Stephanie H for your review! Your feedback is important to us as we want to make sure all of our guests expectations are met. I do understand your concerns over the location of our hotel compared to the main part of Kelowna. We do find many choose us as we are away from the city and even though... More

1 review
5 of 5 stars Reviewed September 8, 2014 via mobile

Our stay was very memorable indeed "fantastic" as the staff went out of their way to help us especially an english girl called Fay and bob or rob the caretaker helping me hang my wedding dress out. The girls n lads in house keeping had our rooms looking extremely clean & amazing for when we arrived back on the evening... More

Was this review helpful? Yes
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this review

Thank you Shaggy14 for your wonderful review! We appreciate your feedback regarding your stay at our hotel. I'm happy to hear that our hotel staff provided exceptional service for your special day. We do take pride in providing exceptional service to all of our guests and making sure they enjoy their stay at the hotel. Thank you again and we... More

Pitt Meadows, Canada
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 2, 2014

We made last minute plans to attend a family funeral and needed to stay in Kelowna for a Friday night only. This hotel was one of the only affordable hotels available in Kelowna at such short notice. Upon late arrival we discovered our room had not been cleaned. The fellow at the front desk was able to relocate us to... More

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Corrina S, Manager at Holiday Inn West Kelowna, responded to this review

Thank you Elaineocean for your review. I am very happy to hear you had an opportunity to enjoy the amenities that we offer and that the Front Desk was able to rectify the room issue efficiently and to your expectations. We look forward to having you visit our hotel again. More

Dawson Creek, Canada
Top Contributor
132 reviews 132 reviews
41 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed August 24, 2014

Previously stayed here a few years ago. Things have changed somewhat for the worse; was insulted by the desk clerk who took it upon himself to argue with me about how i booked the room, was quite rude and dismissive about a request i made. the manager assured me she would look into it, but heard nothing further. Rooms are... More

Was this review helpful? Yes 1
Corrina S, General Manager at Holiday Inn West Kelowna, responded to this review

Thank you frater93 for taking the time to express your concerns. Please know that the experience that you had in no way meets our expectations. I have discussed your review with the team and they are very clear on where we missed the mark. Additionally we have implemented additional security rounds to the pool area to ensure that our guests... More

Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 24, 2014

I thought the hotel was really nice. It was clean, well kept and the bed was extremely comfortable. The only reason I didn't give it a better rating is because of the hot tub. It didn't seem to have been cleaned in a while. Unfortunately, my husband and I didn't notice until after we got in. :/ ewe.

Was this review helpful? Yes
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review

Thank you Ashley for your review. You are right the beds are VERY comfortable! I apologize for the state of the hot tub the evening you were with us, I have shared your concerns with the Maintenance team and we have implemented additional checks on those facilities to keep up with guest use in the summer months. More

Vancouver, Canada
Top Contributor
94 reviews 94 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 24, 2014

We stayed for one night and had a comfortable stay. The service was excellent from check-in to check-out. Our ground floor room was clean and very quiet (which was very nice!). The location is a bit out of the way but there are still restaurants and shopping close by. We'd stay again.

Was this review helpful? Yes
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review

Thank you MrsRW01 for your review. Thank you for your wonderful comments about the service you recieved from our team! There are many great things to do and see in our immediate area and the Front Desk agents are always happy to share their favorites with you. We look forward to our next visit! More

Victoria, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 7, 2014

It got a bit tedious going into town from here, being about 15-20 minutes west of the city. It took longer during the rush hours. Hotels are expensive in this area and the room was ok for the price. The room had a very comfortable king size bed and a jetted tub, but at this price I would have expected... More

Was this review helpful? Yes 1
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review

Thank you FredWkolher for your review! We appreciate your warm comments about your stay. We are looking into upgrading some of our rooms to contain mini-fridges for your convenience. Thank you again and we look forward to having you stay with us on your next visit to the area. More

Ottawa, Canada
Contributor
16 reviews 16 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 6, 2014

This hotel was well located in West Kelowna and the rooms were very clean. This hotel is older and could use some renovations. The bathroom was quite old. Would be helpful to have mini fridges in room as well.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review

Dear KarenP184, Thank you for taking the time to post a review of our property. We are pleased you liked the location of our hotel and the cleanliness of our rooms. We're sorry for the shortfalls you have noticed during your stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review... More

Regina, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 5, 2014

We stayed here for 3 nights while doing some driving and wine tours around the Okanagan Valley. I was expecting more from this hotel. The room we had was large and comfortable but it wasn't as clean as most hotel rooms I've stayed in. The bathtub was stained and there was staining in the grout lines in the tile. There... More

Was this review helpful? Yes
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this review

Thank you Jeremy B for your review. Your feedback is important to us to help us ensure that our guests are getting the best stay possible at our hotel. I do apologize that your stay did not meet your standards. I have discussed with Maintenance and Housekeeping departments the expectations of the condition of the guest bathrooms, and pool and... More

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Additional Information about Holiday Inn West Kelowna

Address: 2569 Dobbin Road | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn West Kelowna 3*
Number of rooms: 77
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Also Known As:
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna

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