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All 5 West Kelowna hotels

Holiday Inn West Kelowna

3.0 of 5 Hotel   |   2569 Dobbin Road | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
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68%
Ranked #4 of 5 hotels in West Kelowna
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
FredWkohler Victoria, Canada
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108 people have reviewed this hotel

Traveler rating
    28
    42
    26
    8
    4
See reviews for
35
31
5
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Victoria, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It got a bit tedious going into town from here, being about 15-20 minutes west of the city. It took longer during the rush hours. Hotels are expensive in this area and the room was ok for the price. The room had a very comfortable king size bed and a jetted tub, but at this price I would have expected... More

Was this review helpful? Yes 1
Ottawa, Canada
Contributor
16 reviews 16 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was well located in West Kelowna and the rooms were very clean. This hotel is older and could use some renovations. The bathroom was quite old. Would be helpful to have mini fridges in room as well.

Was this review helpful? Yes 1
Regina, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 nights while doing some driving and wine tours around the Okanagan Valley. I was expecting more from this hotel. The room we had was large and comfortable but it wasn't as clean as most hotel rooms I've stayed in. The bathtub was stained and there was staining in the grout lines in the tile. There... More

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TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this review

Thank you Jeremy B for your review. Your feedback is important to us to help us ensure that our guests are getting the best stay possible at our hotel. I do apologize that your stay did not meet your standards. I have discussed with Maintenance and Housekeeping departments the expectations of the condition of the guest bathrooms, and pool and... More

Kitchener, Canada
Senior Reviewer
8 reviews 8 reviews
2 of 5 stars Reviewed 2 weeks ago

This was my first stay in Kelowna, so I booked this hotel not really realizing how far it was from the airport (about 30-40 minutes). I agree with previous reviewers that the place could use an overhaul and some good scrubbing, but that was the least of my problems during my trip. I had booked a 7 night stay at... More

Was this review helpful? Yes
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this review

To Laura M, First off, I want to apologize that quality of your stay did not meet your standards, nor does that meet our standards. Ensuring that our guests feel safe and comfortable during their stay is of the utmost importance to us at the hotel. Thank you for bringing this to our attention so that we can ensure this... More

Destruction Bay, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

For a Holiday Inn I was in shock. We stayed for 3 days in a suite the price was a lot around 270 per night. The room was not that clean dirty dishes in the dishwasher, dried on soap on the bathroom counters. but the worst part was the carpet walking on it turned my feet and sox black. We... More

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TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this review

Thank you for your review KluaneC. Feedback we receive from our guests is very important to us and allows for us to improve on ways to try and exceed our guest’s expectations. I do apologize that your hotel room was not up to your standards. I have discussed with our Housekeeping and Maintenance department the expectations we have on the... More

Edmonton, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

My son and I stopped in without a reservation, in no time at all Tiffany had us in a beautiful room with a lovely view, comfortable beds and pillows, awesome air conditioning and wonderful access to the highway. We stopped by to look at the pool and exercise room and hope to use the facilities later as they look wonderful... More

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TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this review

Thank you Rose K for your kind words and review! I am glad to hear that your son and you were able to enjoy the rest of your visit to the Okanagan and that we were able to accommodate for all your needs. Thank you for choosing the Holiday inn West Kelowna and we look forward to seeing you again... More

Blind Bay, Canada
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A little out of the way but good beds, rooms well appointed, and staff friendly. If you have kids and are looking for the FREE breakfast....make sure you say so at check-in....you need a coupon. Hot tub could use a good clean and filter change but neat indoor/outdoor pool.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review

Dear Holly W, Thank you for taking the time to express your thoughts and concerns regarding your stay with us. We are delighted you enjoyed your overall experience. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your feedback is our best resource for improving the quality... More

Kelowna, BC
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 16, 2014 via mobile

Rating it closer to a 3.5 star only because the room was now well vacuumed, probably not at all. Don't like looking at clipped toenails and bits of lint and threads. But the beds were very comfortable.

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Winnipeg, Manitoba
Top Contributor
76 reviews 76 reviews
12 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed July 13, 2014

We stayed here for 3 nights while wine touring throughout the area. Location was at the very edge of West Kelowna providing easy access to Summerland, Pentiction & Osoyoos. Hotel rooms were clean & comfortable. Downside no fridge. Swimming pool was indoor/outdoor along with an outside Jacuzzi. Hotel restaurant was great for breakfast but closed down early in the evening... More

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North Vancouver
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 7, 2014

The staff are extremely efficient and friendly but the rooms and apperance of the lobby are tired. The room is clean but the bathroom had mold and dirty grout, just a sign of poor maintenance. After many years of staying here its time to find a fresher hotel.

Was this review helpful? Yes
Corrina S, General Manager at Holiday Inn West Kelowna, responded to this review

Thank you Linda O for your review. Your feedback is important to us to helo ensure that our guests have the best stay possible. I have discussed with Maintenance & Housekeeping the expectations with the guest bathrooms as we share your concern and treat it as a top priority to rectify. I do apologize that the lobby & rooms feel... More

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Additional Information about Holiday Inn West Kelowna

Address: 2569 Dobbin Road | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn West Kelowna 3*
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Also Known As:
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Welcome to the Holiday Inn West Kelowna Nestled in the heart of the Okanagan Valley in West Kelowna, this Holiday Inn hotel is a short drive from Okanagan attractions and BC's renowned wineries. Business travelers to our West Kelowna hotel enjoy the convenience of our flexible meeting facilities. Our four meeting rooms can be modified for multiple configurations, and our catering and helpful staff make Holiday Inn the perfect place for guests' meetings, seminars and celebrations. Recently renovated and re-opened, our ballroom is perfect for hosting a wedding reception or company event. Guests also benefit from close proximity to local businesses and attractions. While there is plenty to do in West Kelowna, outdoor activities are easily the most popular Okanagan attractions for visitors at our Holiday Inn hotel. For ski enthusiasts, Crystal Mountain is a scenic 30 minute drive away, and Big White Ski Resort has a shuttle that picks up guests at our door. Also within close proximity are several golf courses, Okanagan Lake and many shopping centres. Our suburban West Kelowna hotel's amenities include an indoor/outdoor saltwater swimming pool, outdoor whirlpool, fitness centre, complimentary high-speed wireless Internet access, and an on-site restaurant and lounge. Whether you are in town for the Wine Festival or business, our Holiday Inn West Kelowna hotel's friendly and helpful staff will take great care in ensuring you have a memorable stay. ... more   less 
Number of rooms
77

Questions & Answers

Questions? Get answers from Holiday Inn West Kelowna staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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