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Holiday Inn West Kelowna

3.0 of 5
2569 Dobbin Road | Hwy 97, West Kelowna, Kelowna, British Columbia V4T 2J6, Canada
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Holiday Inn West Kelowna
Ranked #5 of 5 hotels in West Kelowna
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64 reviews from our community

    Trip type
Traveler rating
    12
    28
    17
    4
    3
Date Rating
Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 30, 2013

We stayed here while in town for interviews in the downtown area. Getting to said interviews (and back) during rush hour was... annoying. The single bridge connecting West Kelowna and Kelowna gets bogged down and backs up for a solid kilometre. This adds at least half an hour to your commute, if not more. Beware. If you need to get... More

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Corrina S, Manager at Holiday Inn West Kelowna, responded to this review
May 1, 2013

Thank you Patrick M for your review! I am glad to hear you had an opportunity to explore the area around the hotel, you are right the canyon is a hidden gem! If you pass through West Kelowna again we would be happy to let you know about some other parks and hiking trails that are equally if not more... More

Oak Harbor, Washington
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 30, 2013

The family and I took a swing through Canada because Priority Club (the Holiday Inn family rewards program) was offering Points Breaks for this hotel. We came into West Kelowna after driving over the mountains from Merritt in a late spring snow storm so entering the Okanagan Valley was a welcome relief and the hotel was right there. However, it... More

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Corrina S, Manager at Holiday Inn West Kelowna, responded to this review
May 1, 2013

Thank you GuyontheGo55 for letting us know about your visit. I will be sure to let the team know how happy you were with their service! We will also look into what we can do to better serve our valued Priority Club guests moving forward. I hope you enjoy the rest of your visit to Canada! Cheers, Corrina Sheets Assistant... More

Vancouver
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 23, 2013 via mobile

My wife and I just stayed at your hotel for one week while they worked on our apartment. The staff were all very good including Steven who went beyond the call of duty and helped me bring in a basket to my room. Cora lee made breakfast in the morning a complete joy to be there. The cooks in the... More

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Corrina S, Manager at Holiday Inn West Kelowna, responded to this review
April 30, 2013

Thank you Jaws101 for your review! I am always thrilled to hear our about our guest experiences and appreciate that you chose to highlight our services in this venue. I will be sure to let our team know how they impacted your stay and we look forward to you visiting us, or any of our other brands in the IHG... More

Surrey, Canada
1 review
2 of 5 stars Reviewed April 15, 2013

Rita S. We have stayed at this location a few times and it has gotten exceedingly worse. There was a hockey tournament or something going on this past weekend and kids were literally running out of control in the hallways, up and down stairwells, yelling ,and so on and so on. The pool had kids jumping in and out dangerously... More

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Corrina S, Manager at Holiday Inn West Kelowna, responded to this review
April 30, 2013

Thank you rita p for taking the time to let us know about your stay. I apologize that we did not meet your expectations and are using your experience as an example to better train our staff to deal with these situations. The experience that you had at our property is not up to our standards, and we are putting... More

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Nanaimo, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 2, 2013

although we arrived and were greeted by a lovely young lady at front desk our stay went sadly downhill from there. from coffee still left in the carif from the last visitor/s to pool towels left towering to the drinking fountain -yuck! then to top it off the morning front desk staff -a young man named Steven gave me an... More

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IHGCare, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review
January 22, 2013

Dear Ken B, I appreciate you taking the time to bring this matter to our attention. I am sorry to hear that the service you received was unacceptable. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d... More

Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 4, 2012

This was our third stay at this Holiday Inn. 3 different suites, each one a pleasure. Our last two stays were 4 nights each. The manager, Peter, certainly knows how to take care of his staff and guests. We were treated to first class, very friendly service. Being quite fussy about cleanliness, we found nothing not up to our high... More

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Fruitvale, BC
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 23, 2012

We checked in later in the evening to wonderful cheery guy named Stephen. He made us feel welcome. We were only there for a quick stay. Room was fine, nothing fancy, but it was clean and average. We did enjoy the free bottle of water at check in. It was a little touch that was nice. Just a note this... More

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Seattle, Washington
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 22, 2012

This was our first visit to Kelowna,BC. We have not stayed in a Holiday Inn in 8yrs. We booked a 2-bedroom suite. It was average, nothing special but comfortable. It could use an update. Our room was fine until we went to bed. Both bedrooms are situated over the front door of the hotel. So until 3am we could hear... More

Was this review helpful? Yes 2
Port Coquitlam, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 20, 2012

Stayed here in June as the price was right. The hotel room was dark and not too clean, is looking old and a bit run down. Everything else was good, the staff was very friendly. This is not up to the usual HI standards in my opinion. I would prefer to stay at the Best Western in West Kelowna, it's... More

Was this review helpful? Yes 2
La Prairie, Canada
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 18, 2012

This was a Holiday Inn with the look and feel of an not too new Holiday Inn Express, adequate comfort but not more. The bathroom was small with the tiniest vanity we've seen in a while, old tv and even with our platinium status all we got as an upgrade was 2 bottles of water and a room on the... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn West Kelowna

Also Known As:
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Kelowna Sw-Westbank Hotel
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna
Address: 2569 Dobbin Road | Hwy 97, West Kelowna, Kelowna, British Columbia V4T 2J6, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Kelowna > West Kelowna
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 hotels in West Kelowna
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn West Kelowna Nestled in the heart of the Okanagan Valley in West Kelowna, this Holiday Inn hotel is a short drive from Okanagan attractions and BC's renowned wineries. Business travelers to our West Kelowna hotel enjoy the convenience of our flexible meeting facilities. Our four meeting rooms can be modified for multiple configurations, and our catering and helpful staff make Holiday Inn the perfect place for guests' meetings, seminars and celebrations. Recently renovated and re-opened, our ballroom is perfect for hosting a wedding reception or company event. Guests also benefit from close proximity to local businesses and attractions. While there is plenty to do in West Kelowna, outdoor activities are easily the most popular Okanagan attractions for visitors at our Holiday Inn hotel. For ski enthusiasts, Crystal Mountain is a scenic 30 minute drive away, and Big White Ski Resort has a shuttle that picks up guests at our door. Also within close proximity are several golf courses, Okanagan Lake and many shopping centres. Our suburban West Kelowna hotel's amenities include an indoor/outdoor saltwater swimming pool, outdoor whirlpool, fitness centre, complimentary high-speed wireless Internet access, and an on-site restaurant and lounge. Whether you are in town for the Wine Festival or business, our Holiday Inn West Kelowna hotel's friendly and helpful staff will take great care in ensuring you have a memorable stay. ... more   less 
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