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BEST WESTERN PLUS Wine Country Hotel & Suites

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3460 Carrington Road, Kelowna/West Kelowna | Sw Quadrant Of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 2E6, Canada
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Wine Country Hotel & Suites
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441 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (441)
  • Mar-May only
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Vancouver Coast and Mountains, Canada
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for a few nights in August 2014. The room was clean, the facility was generally clean, the staff... ehh. Cleaning staff were cool, but the front counter staff had attitude issues. Air conditioning unit was noisy, but that's to be expected when it runs 24/7 in the summer. Pricing was about the same as 4-star hotels in Vancouver... More 

Was this review helpful? Yes
BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Hello Big, we do thank you for your review. As it is with the Airlines that rates go up when the seats are sold, so is it with hotels as well. it certainly is a busy season in the Okanagan and all hotel rates are high. We do appreciate constructive comments as we always can improve on services. Many thanks More 

North Vancouver, Canada
1 review
4 of 5 stars Reviewed 1 week ago

I've been in the hotel business for 50 years having worked with the best I feel rather qualified to say this property was excellently maintained, service was superb. My primary purpose was to attend my daughter's wedding and do a little sight seeing. When my grandkids were not enjoying the pool and slide we were at the lake taking in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Thank you Carl for the wonderful review. We do strive to do our best to make a guest's stay as pleasant as possible. We do hope to be able to greet you again in the future More 

Vancouver, British Columbia, Canada
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel quit4e a few times over the last years and we do not consider making reservations at other hotels when visiting Kelowna. The staff is extremely helpful, friendly and courteous. The location is great, the rooms are p-leasing and very little traffic nice. It is close to good restaurants

Review collected in partnership with Best Western

Was this review helpful? Yes
BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Thank you Eric for your comments.Any suggestions for improvements are always welcome. we are pleased that you enjoyed your stay with us and looking forward in welcoming you again More 

Prince George, Canada
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel a few times, Always happy with our stay, breakfast could be improved too much instant food,but some healthy food was available. The overall hotel was very pleasant with a fabulous view close to amenities. I would recommend this hotel to others. It served the purpose of our trip.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWwinecountry, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Thank you Judith, we are happy that you enjoyed your stay with us. Yes, our area does have a lot to offer and we are only 10 minutes from downtown Kelowna More 

1 review
1 of 5 stars Reviewed 2 weeks ago

The problems with this hotel started with the reservation made using the Best Western App. The address on file was an old one and the credit card would not clear. After this was cleared up, we called the hotel to confirm the reservation, they promised a call back, but did not follow through. On check-in the clerk had a poor... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWwinecountry, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

My apology for your problems you encountered at booking with BWI, this certainly should not have happened as well as any issues with our staff. I will certainly address the issue you encountered with them. We do hope that we will see you again, please do not hesitate to contact me More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

front desk service was terrible. When I asked more shampoo, she said come to front desk and pick it up. And I requested extra bed or Rollaway when I booked, but it was ignored without explanation. But in the morning buffet, the server lady was very kind and professional.

Was this review helpful? Yes 1
BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Hello Cathy, I am so sorry to read that you had unhappy service. I will certainly speak to the employees about it. We do pride ourselves in giving superior service and for that I apologize More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently stayed here for a small get away and was very happy with the hotel . Great service check in was easy and fast had a top floor room with a great view from the balcony . Very clean room updated and modern my only wish is that there was a way to order movies on the tv but not... More 

Was this review helpful? Yes
BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Many thanks Christopher, we certainly appreciate your review. Yes, we are in a good location which offers Wineries, golfing and close to City center Kelowna. We do hope that we can welcome you again in the near future More 

Alberta
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is new and rooms are clean and large. Check in was fast and the reservation was correct. We had room 409 which us a suite. It had 2 bathrooms, king bed and a separate room with a pullout bed. The hotel is right next to 2 Eagles Golf Course but about 15 mins from downtown Kelowna. Breakfast is... More 

Was this review helpful? Yes 1
BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Hello Mark, we certainly appreciate that you took the time to write this response. Yes, we are right next to the Golf course and only minutes from the Wineries. We are happy that you enjoyed not only some golfing but our hotel as well. We do hope to greet you again in the future More 

West Kelowna, Canada
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Amazing staff, great place take family as they have a slide for the kids to play in. Rooms are clean and updated. I'm a local and decided to have a place to meet with my business partners. We got one of the suites that had a living area where we conducted our meeting and then a separate room to spend... More 

Was this review helpful? Yes
BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Hello Cruz, It is surprising how many local people decide to stay with us, I appreciate your comment as you show that you can please not only the children by staying at our hotel but have a business meeting at the same time. It is always my pleasure to be of assistance if needed More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very beautiful hotel but rude and unhelpful staff. Upon check in we realized that we had been booked into the wrong type of room. My husband is in a wheelchair and we needed a king bed to accommodate both of us but had been booked into a queen room. When we asked if we could make a change we got... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 4
BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Hello Amy, I do thank you for your review but was totally puzzled of what your experience was here at our hotel, if this really happened, I sincerely apologize for all of the staff that you cam in contact with. Our staff has received numerous accolades regarding their service and do their best to please our guests. I certainly will... More 

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