Richmond is a lovely town but unfortunately right below the air corridor of London Heathrow on many days. During our stay at the Richmond Inn Hotel we were not only disturbed by the noise level from above; the hotel is situated at the corner of Church Rd and Sheen Rd which can become quite loud, too, due to the heavy... More

Service was good, although the room was not ready until 3pm, they did offer to store my bag. The room was nicely decorated, clean and of a good size. Beds were comfy with good quality linen and the bathroom was fully tiled with a good shower. Continental breakfast was okay, nothing special but for the money it was satisfactory. I... More

Stayed towards end Jan 2013. Given room in basement. £165 per night. Freezing room and in bathroom , couldn't move radiator caps to raise heat as there were none to alter....removed by hotel ! Firedoor outside bedroom was LOCKED with a PADLOCK !! Glass vial missing. Only way out was via lift which in the event of an emergency wouldn't... More

Never again: room on the 1st floor next to the reception, elevators and hotel entrance (on the street!) I slept 4 hours thanks to the night man who spent most of his time on the phone (not discretely) past 1am, then guests came in around 2am and made a lot of noise (apparently the nightman was not really concerned) .... More

Very nice and clean, great location and quiet. Staff helpful and friendly and actually noted my special dietary need when booked on line and catered for this. Only missing a big fluffy towel (smaller ones provided) Would recommend. Will stay again.

Rooms are clean, with nice marble decorated bathroom and deep sinking bathtubs. Rooms vary greatly in size, so check with reception when you check in. Continental breakfast served is good, and for GBP5 you can have basic english breakfast (2 toasts, eggs, one sausage). Bar and breakfast staff were friendly. Location is in a residential street a bit back from... More

Good things; We stayed in a lower floor room right at the back, which was every quiet. The bath water was very hot and filled quickly. Bathroom was lovely- modern and well furnished. Bed was comfortable. But....someone needs to take time to review just how some small things could make such a big difference to customer care. Eg: the towels... More

We took the advice from earlier reviewers and politely declined the initially offered basement room. Reception staff were friendly and welcoming and the room switch was no problem. A room on the 2nd floor (311). Very clean and comfortable. Reasonably priced at around £89 for the night. What more could we ask. Perfect. We didn't sample the food or the... More

Booked this hotel at the last minute for New Yrs Eve and we were very pleasantly suprised. The staff were really helpful and full of smiles even though they were working on New Yrs! We got back to the hotel at about 4am and they were happy to serve us a nightcap at the bar. The rooms were lovely and... More