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Richmond Gate Hotel

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152-158 Richmond Hill, Richmond-upon-Thames TW10 6RP, England
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Richmond Gate Hotel
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702 Reviews from our TripAdvisor Community

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Braintree, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

This hotel has wonderful ambience, great food and benefits from the use of adjacent leisure centre/spa. Rooms very comfortable and heated to a perfect temperature. It is within a few minutes of Richmond Park and the river, and an easy stroll to Richmond town centre. The hotel has an old world charm in cosy bar area and restaurant with professional... More 

Helpful?
Thank Jinjanuts
Krakow, Poland
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I have to say the staff is exceptionaly kind and helpful. Very good service from reception, to room cleaning and restaurant. I want to send my special thanks to Chris (from the reception) who was so helpful and cheerful all the time. The room I received was an executive one, large and clean. The only downside to that particular area... More 

Helpful?
Thank Oana I
West Sussex, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

My partner and I stayed here for a night as a getaway for the just the two of us after a stressful time at work for him. We found the hotel really easily and the staff were very welcoming on Reception. We had kindly been upgraded to a junior suite and the front of the house which was very nice.... More 

Helpful?
Thank Caroline B
Brussels, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The hotel is very well situated but unfortunately the management and the cleaneness isn't up to it. When booking, we had asked for a room backside, to avoid the noise from the street. Though we first recieved a room in the middle of the front facade, extremely noisy (there is no double glazing windows). So we asked to change but... More 

Helpful?
1 Thank 505cathy17
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent review I must apologise that you felt the general standard of the hotel did not meet your expectations and I was very sorry you learn that you believe I manage my hotel badly. The content does surprise me and how you have expressed your opinions and accusations made. I will therefore be as frank as... More 

New Forest National Park, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We have just returned from a short break at this beautifully located hotel were we have enjoyed a two night stay. Ideally located for a pleasant walk into the town from where you can get the train into London. The staff including Nick, Chief, Kerry and others were extremely helpful and nothing was too much trouble. The staff are a... More 

Helpful?
Thank Clemv59
London, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

The room was lovely with an exceptionally comfortable bed. It was located right by the park but within walking distance of the high street and the pool was a bonus. Diligent, friendly staff members at check-in and check-out.

Helpful?
Thank Jenny C
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was extremely pleased to read that you had enjoyed your stay with us. I was also delighted to read that you felt the team were diligent and helpful they are one of our greatest assets. It would be our pleasure to welcome you back to the hotel when you... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed Christmas night with my partner and son and what a fabulous experience we had, staying for Christmas dinner and then an overnight stay with breakfast in the morning. Wonderful room, huge, comfortable bed and all the staff were so attentive and happy in their jobs it seems. Paco and Nick the main managers there were delightful and Chief... More 

Helpful?
Thank Verde2014
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was pleased to read that you had enjoyed your stay with us and in particular the standard of the food served in the restaurant on Christmas Day. I was also delighted to read about the service individual team members provided it is always a huge honour to read comments... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

I stay here regularly when visiting England as it's not too far from Heathrow airport. The rooms are spacious, comfortable and clean. I love the location opposite Richmond Park. It's a beautiful walk into town. There is also a frequent bus just outside. But the main selling factor for me at the superb staff, always polite, extremely friendly and efficient.... More 

Helpful?
Thank Kamini M
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you so much for your recent comments on the tripadvisor website. I was delighted to read how much you had enjoyed your break with us. I am glad you felt looked after during your stay It always gives me great pleasure to read comments about the team as they one of our greatest assets. I do hope you choose... More 

Sanibel Island, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

I've stayed at the Richmond Gate before - I love this hotel. All of the staff are so friendly, breakfast is wonderful and having access to the adjoining workout gym is the best. I give this hotel a 5 Star rating!

Review collected in partnership with Amoma.com

Helpful?
Thank Rose D
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was pleased to read that overall you had a good stay with us. I was also pleased to read you had enjoyed Cedars leisure club and its facilities. It would be our pleasure to welcome you back to the hotel when you next visit Richmond Nick Henry General Manager More 

Belper, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Room was very clean and comfortable. We were in the attic room and there was plenty of space. The breakfast was excellent, fresh fruit, cereals and cooked breakfast. They do decaf tea which was a bonus. Didn't get to go for a swim as we arrived new year's day when the pool was closing at around 4pm. A good walk... More 

Helpful?
1 Thank Valerie D
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was pleased to read that you had enjoyed your stay with us in particular the standard of the food served in the restaurant at breakfast. It would be our pleasure to welcome you back to the hotel when you next visit Richmond Nick Henry General Manager More 

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