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Richmond Gate Hotel

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152-158 Richmond Hill, Richmond-upon-Thames TW10 6RP, England
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602 Reviews from our TripAdvisor Community

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    107
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was bought a night & 2 course dinner & breakfast for a gift. Reception staff were marvellous..I think his name was Daniel he was imformative and a good sense of humour. The room was big, clean and bright. I was disappointed with the 2 course meal and if I returned I wouldn't choose to eat dinner there. As I... More 

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High Wycombe, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We booked a two night break with dinner and breakfast it was great value. Our room was really clean and not a bad size by London standards. The bed was very comfortable and we had little or no road noise, the bathroom was spotless and the shower fantastic. The staff were friendly and very helpful. The location is perfect just... More 

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Belvedere, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We visited for afternoon tea after visiting Kew Gardens. The staff were extremely friendly and made us feel welcome in a lovely comfortable tea room, however the afternoon tea left something to be desired as the finger sandwich bread was a little stale at the edges, though the fillings were delicious. The scones were warm, but slightly doughy in the... More 

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tannieuk
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I rece4ntly stayed here for a friends wedding taking place in Richmond park at Pembroke lodge. The rooms are small but perfectly adequate for an over night and the hotel itself is very clean. we ordered room service just for a couple of sandwiches and was quite alarmed at the £3.50 tray charge! what this was for I do not... More 

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Kent, United Kingdom
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed for one night including dinner. Rooms clean and bathroom with bath and shower over. Shower great. Position of hotel means a fair stroll to town and an uphill walk back up to the hotel. Worth the walk the river area was lovely. The dinner was ok ish. Breakfast was good, buffet style but fresh and lots of choice. Would... More 

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Plymouth, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and I booked a last minute deal here for two nights including dinner and breakfast cost less then the train fare to London! The hotel is easy to find and has plenty of car parking OK there is a small charge but that is not uncommon and for the area is was cheap! Reception staff where welcoming and... More 

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Worthing, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at the Richmond Gate Hotel last weekend, we were there to celebrate Mums 75th Birthday. Reading the reviews on Trip Advisor had me a little worried as we had already booked by the time I saw them however I need not have worried. The staff were extremely friendly and helpful, the hotel is lovely, lovely lounge rooms with... More 

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GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you so much for your recent comments on the tripadvisor website. I was delighted to read how much you had enjoyed your break with us. As a hotel manager it is always great to read a good honest review but it even better to read one that’s factual, complimentary, fair and helpful. I was also extremely pleased to read... More 

bournemouth
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

we arrived early a guy called Danial was on duty and was both courteous and informative the rooms garden and spa all excellent only criticism is the breakfast if it's not included in the price I wouldn't bother overpriced small choice and not quality products this was the only negative

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GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

I thank you for the time you have taken in writing your review on the tripadvisor website. I was delighted to read that your stay was a success. It was fabulous to learn about the service individual team members provided it’s always a huge honour to read comments such as yours. I will of course communicate these to Daniel and... More 

Deganwy, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Lovely hotel, the rooms did get warm during the night but the room had air conditioning so that was soon fixed. The front of house staff were so accommodating and friendly, I would definately stay again.

Was this review helpful? Yes 1
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was extremely pleased to read that you had enjoyed your stay with us and in particular the standard of the accommodation. It would be our pleasure to welcome you back to the hotel when you next visit Richmond. Nick Henry General Manager More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed for 2 nights and had not hot water during this time. The bedroom was small and dark, the table light not working did not help, the bathroom needed a lick of paint and the tiles needed replacing. On the plus side the swimming pool was good and the location was good for both the park and the town but... More 

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GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website .We do place a high level of focus on the quality and service we provide. I am sorry that the issue relating to the hot water was not resolved sooner but rest assured this was acted upon as soon as we were aware and was resolved in about 2 hours... More 

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