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Richmond Gate Hotel

Certificate of Excellence
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152-158 Richmond Hill, Richmond-upon-Thames TW10 6RP, England
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583 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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1 review
5 of 5 stars Reviewed yesterday NEW

A lovely hotel beside Richmond Park. This was the ideal choice as my son's wedding took place within the park a few minutes walk from the hotel. The rooms were excellent, clean, comfortable and fresh with the junior suite being particularly grand. The staff were both friendly and professional. Our party were kindly allocated the Gates on the Park Restaurant,... More 

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Hemel Hempstead, United Kingdom
Top Contributor
53 reviews 53 reviews
17 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This hotel is in a great position at the top of Richmond Hill, with fabulous views across the Thames Valley, simply a walk across the road. It is also a short walk into Richmond Town Centre, a vibrant area with good quality shopping, lots of quaint pubs and a very good selection of eating places. It is also very close... More 

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GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent review. I was very sorry to read how you have described your recent stay with us. I can only apologise that you felt the general standard of the hotel and the bedroom that you were allocated were not to your liking. I fully appreciate that everyone is entitled to their opinion, however I feel labelling... More 

Watford, United Kingdom
Top Contributor
144 reviews 144 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Not only is this a Great hotel positioned just 10 min walk from centre of Richmond. It has the politest most helpful and highly trained staff. Their focus on client satisfaction is a credit to their business. We had a small issue on arrival and it was dealt with by Paco with such grace and professionalism that it just became... More 

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GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

I thank you for the time you have taken in writing your review on the tripadvisor website. I was delighted to read that your stay was an entire. It is always gratifying to read how much someone has enjoyed their stay especially when they are a returning guest. It was fabulous to learn about the service individual team members provided... More 

west sussex
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

RICHMOND GATE HOTEL Located next to the entrance to Richmond Park. The only problem we had was traffic noise in the morning as our Room was at the front of the Hotel ROOM Spotlessly clean. Comfortable Bed. Extra luxuries we are not used to. Full length large Mirror. Suitcase Rack. Reading light as well as Lamps. Good sized Mugs. Iron... More 

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GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was pleased to read that you had an enjoyed the professional, friendly service provided during your stay and that you felt looked after by the team. I really do appreciate your incite in to the property and I thank you for providing some great detail in your review. It... More 

London
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I recently hosted my friends baby shower in the Terrace Room at The Richmond Gate Hotel. I can only rave about the quality of food and service I received. The Afternoon Tea we had is now in my top 10 of Afternoon Teas in the UK! I would like to make special mention to the following team members, Mohsin for... More 

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GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the trip advisor website. I was pleased to read how much you had enjoyed the “Baby Shower” and that the afternoon tea served surpassed expectations. I was extremely pleased to read how much you had enjoyed the event and in particular the standard of the food and the service provided. I will of... More 

Halifax, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It couldn't be closer to the park unless it was in it and it comes with easy and reasonable parking. The hotel seems to be spit into an older area at the front and a newer more modern (Holiday Inn style) at right angles and to the rear. My wife and I stayed in one of the older rooms on... More 

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GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you so much for your recent comments on the tripadvisor website. I was delighted to read how much you had enjoyed your break with us. As a hotel manager it is always great to read a good honest review but it even better to read one that’s factual, complimentary, fair and helpful. I was also extremely pleased to read... More 

Belfast, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Great hotel excellent food and superb service. Great breakfast. Hotel is in a great location to Richmond, Richmond Park and the River. Friendly staff and very helpful. Beautiful conservatory and garden for relaxing . Overall great hotel to stay.

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was delighted to read that you had enjoyed your stay with us. The garden is wonderful this time of year and I am glad you managed to enjoy it. I must admit we do have a great location which allows you to enjoy many of the Local attractions. I... More 

Weston super Mare, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in room 18. This was supposed to be an executive room. In fact it is a very small room with a large en-suite over looking some air conditioning units. At over £200 for the night one would hope for more. It is adequate, tired décor and could be cleaner. The staff are very friendly and the hotel does... More 

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent review. I was very sorry to read that you described your stay with us as “ok”. I must apologise that you felt the general standard of the hotel and the bedroom that you were allocated were not to your liking. I do take on board your comments relating to the view and signs of wear... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotels a great place to stay. I stayed last year with some friends and if i was in the area again i would stay, the rooms a great clean and well maintained, the bathrooms look fresh and modern. The only down side was that it is a bit of a maze, as we were near the back there were... More 

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GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was delighted to read that overall you had enjoyed your stay with us. It would be our pleasure to welcome you back to the hotel when you next visit Richmond. Nick Henry General Manager More 

Basingstoke, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

We thought the hotel staff were helpful and professional in all areas of the hotel. The booking included breakfast and a 2 course dinner which we enjoyed. One of us ordered a dessert, Panacotta, which was not so good but that is a minor point in our view. The standard double bedroom was clean and comfortable for a short stay.... More 

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was delighted to read that overall you had enjoyed your stay with us. I must admit we do have a great location which allows you to enjoy many of the Local attractions. I do hope you choose to stay with us in the future. Nick Henry General Manager More 

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