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Richmond Gate Hotel

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152-158 Richmond Hill, Richmond-upon-Thames TW10 6RP, England
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1 room 1 guest
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Richmond Gate Hotel
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625 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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    (625)
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    (185)
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Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed yesterday NEW

We have stayed at this hotel or had clients stay here for the past 30 years but for the last 5 or so years for no particular reason we have not stayed here and to our shock there has been no updating in any of the furniture, carpeting or other major facilities. Even when we last stayed things were getting... More 

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kenilworth
Level Contributor
89 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Went there last week end with the family. Stayed 2 nights on a bed breakfast and evening meal basis. Had 3 doubles and a suite. The rooms were very nice and clean. The breakfast and dinner were good. The major benefit of the hotel is the location. Right next door to the entrance to Richmond Park, plus only a short... More 

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was extremely pleased to read that you had enjoyed your stay with us and in particular the level of service provided by the team. I was pleased to read that you had enjoyed your stay with us in particular the standard of the food served at breakfast and dinner.... More 

Chester
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Chose this Hotel for its location and price due to work commitment. I took my wife so she could look around Richmond while I completed my hard days graft. We were checked in by a really friendly and efficient receptionist by the name of Ann, who proved to be most helpful during our stay, as was all the staff we... More 

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you so much for your recent comments on the tripadvisor website. I was delighted to read how much you had enjoyed your break with us. The Hotel was very busy over that period and I am glad you felt looked after during your stay. It always gives me great pleasure to read comments about the team as they one... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Just returned from an overnight stay at this hotel. Fabulous location with plenty of parking. Booked this as a special deal and we basically seemed to be put down in the basement. However the room was clean and tidy with a large bathroom. The spa facilities seemed very tired and in need of a facelift. The steam room was not... More 

Was this review helpful? Yes 1
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent review. I was very sorry to read that your stay with was marred by the car parking charges I wish to assure you that we do advertise our car parking charges they are stated on all booking channels and on display in our reception area sorry if you have missed this information. I must apologise... More 

London, England, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for one night, we purchased a Secretescapes deal for one night with breakfast and 2 course dinner. We didn't expect much as we paid £60 per person but were pleasantly surprised. We were given a room with a balcony, bathroom was very big and room spacious. Bed was huge and comfortable. Staff were very friendly and dinner yummy.... More 

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you so much for your recent comments on the tripadvisor website. I was delighted to read how much you had enjoyed your break with us. As a hotel general manager it is always great to read a good honest review. I do take on board your comments relating to aspects of your room and its walls. I do hope... More 

Leigh-on Sea, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night to celebrate our anniversary with 2 other couples. Booked through secret escapes for £109 with dinner and breakfast included. Sent the hotel a request for a table for 6 for dinner as it was our anniversary which was reserved for us. On arrival Daniel on reception welcomed us saying we had been upgraded to a... More 

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

I thank you for the time you have taken in writing your review on the tripadvisor website. I was delighted to read that your stay was a great success . It was fabulous to learn about the service an individual team members provided it’s always a huge honour to read comments such as yours. I will of course communicate these... More 

Wollongong, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms a little small but OK for UK. Good ambience, loved the location, but most of all the super friendly and helpful staff. Nothing was a problem and went out f their way to help. Would come back for sure.

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was delighted to read that you had enjoyed your stay with us; it is always great to read comments such as yours and hopefully dispels any of the negative comments we receive. It always gives me great pleasure to read comments about the team as they are one of... More 

Level Contributor
7 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Booked through secret escapes we spent one night in the hotel with dinner and breakfast included. General public areas are in need of an update and clean. Looks worn out and dated. Room was on the small side, lumpy duvet, dirty sheets and poor tv services. But the shower was great! Dinner was great, really tasty and well presented but... More 

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London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Every attention to detail- thank you to Chief for taking such good care of us. Delicious sandwiches, gorgeous fresh scones and melt in the mouth chocolate brownies, complete with a glass of bubbly, we couldn’t have asked for more! My mum from SA had never been to afternoon tea before and was most impressed with the quality and quantity of... More 

Was this review helpful? Yes 1
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I really do appreciate your feedback relating to afternoon tea. I was also delighted to read about the service individual team member provided it is always a huge honour to read comments such as yours thank you, I will of course communicate your comments to the team It would be... More 

Level Contributor
151 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It is a place of a moderate level. People from the staff are very helpful and the place is small and romantic. The gym and the spa are nice. Book a twin room for more space. Room was a bit jammed, I could barely fit one piece of luggage. The tap water created the sense to me that my hands... More 

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was pleased to read that you overall you had an enjoyed your stay. I really do appreciate your incite in to the property and rest assured I do take on board both negative and positive comments , I thank you for providing balance and understanding in your review and... More 

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