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All 9 Richmond-upon-Thames hotels

Richmond Gate Hotel

4.0 of 5 Hotel   |   152-158 Richmond Hill, Richmond-upon-Thames TW10 6RP, England
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A recent review
4 of 5 stars reviewed today
AdaminEssex Southend-on-Sea, United Kingdom
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476 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Southend-on-Sea, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed today NEW via mobile

We stayed at this venue for two nights mid-week. The reception desk staff were very friendly and our room was in the original building and was very spacious and very clean. The rooms in the newer part of the building are quite tight for space. Easy access to the leisure centre at the rear, which as a guest, you can... More 

Was this review helpful? Yes
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed at the Richmond Gate whilst visiting family in the Alberts. Cheerful greeting at Reception on arrival and although we checked i early our room was ready and available. Very comfortable stay - room was clean and well equipped. We did not eat in for dinner but breakfast was excellent. Leisure clip including warm pool was an added bonus. Thoroughly... More 

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was pleased to read that overall you had a great stay with us and in particular how much you had enjoyed Cedars leisure club. It would be our pleasure to welcome you back to the hotel on your next trip to Richmond Nick Henry General Manager More 

Heleensburgh
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I have now stayed at this hotel on 6 different occasions and found the overall experience delightful. Travelling from Australia to the UK on business, what one needs is a welcoming, quiet, clean hotel with staff who appreciate your tired, are happy to assist and settle you in. The breakfasts are wonderful as is the bar a great place to... More 

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website.I was delighted to read that you had enjoyed your stay with us. It is always gives me great pleasure to read such positive comments about the team at the Hotel. They work exceptionally hard to deliver the best possible customer care and it is very gratifying for them to read... More 

Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked into the richmond gate for two nights staff were excellent all helpful and friendly, we ate in the bar the food was hot and well presented and the service by the staff again second to none. Great location for seeing london without the hassle of driving, showers lovely and hot room clean and a good nights sleep, on checking... More 

Was this review helpful? Yes 2
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was pleased to read that you had enjoyed your stay with us in particular the standard of the room you were allocated. I was also delighted to read about the service team individual members provided. It is always a huge honour to read comments such as yours thank you.... More 

cheesenutter
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Lovely building with comfortable and quiet bedroom. Nice restaurant although the service was lacking much urgency. Meal was very good and the waiter looked extremely embarrassed at telling me there would be a £3 charge if I wanted to have the sweet in my room. Wifi was a joke very very slow at best. Ended up having to use loads... More 

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was of course sorry to read that your experience was not an entire success and that you would choose not to return. I believe the £3.00 charge you refer to is that of a tray charge which I understand was not applied to your bill? I am afraid that... More 

1 review
4 of 5 stars Reviewed 1 week ago

Upgraded to the 'dulux' room. Couldn't fault it at all. Main hotel decor dated, as expected but adds to the charm. Friendly staff, plenty parking and location for our needs was perfect; short walk into town one way along Richmond Hill and the other way is a nice walk into Richmond Park. Leisure centre was great, with accommodating staff. I... More 

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website.I was delighted to read that you had enjoyed your stay with us. It is always gives me great pleasure to read such positive comments about the team at the Hotel. They work exceptionally hard to deliver the best possible customer care and it is very gratifying for them to read... More 

Christchurch, Dorset, England, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Our second stay at this hotel. Very clean room and incredibly comfortable bed. All the staff were very pleasant and helpful. Nice full English breakfast to set us up for our journey home. The location is excellent with Richmond Park next door and a short walk to the River with the most wonderful views. We will be returning soon.

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was extremely pleased to read that you had enjoyed your stay with us and in particular the standard of the breakfast. I was also delighted to read that you found our team members to be very pleasant and helpful. It would be our pleasure to welcome you back to... More 

Guildford, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was given a Travelzoo voucher for a birthday present for afternoon tea at The Richmond Gate Hotel. Great welcome at reception and a very attentive waitress. However, I would not recommend the actual tea. The choice of cakes was two VERY stale plain sponge cakes and a stale muffin cut in half. After we complained we were brought four... More 

Was this review helpful? Yes 1
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website .We do place a high level of focus on the quality and service we provide. This was clearly less than acceptable on this occasion please accept my sincere apology. I can reassure you I will of course be investigating this matter with the head of department responsible and I thank... More 

Bristol, United Kingdom
Top Contributor
153 reviews 153 reviews
37 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The gressting at reception was welcoming and appeared genuine. The standard room we had was furnished well and was finnished off to a good standard. The main problem was condensation on the metal widows. It was impossible to see through the window and the window frames were balck with mould ....not a pleasant sight. Its a shame as this was... More 

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was pleased to read that you had a pleasant stay with us. I take on board your comments relating to the windows, they can be affected by condensation due to the aluminium frames and single toughened glazing. The notice in the bathroom is due the lower ceilings in this... More 

Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Firstly, this was the most comfortable bed we have ever slept in, in a hotel. So much so we overslept and nearly missed breakfast. Fabulous stay from check in (smooth and courteous) to breakfast (delicious). Perfect location, a short walk in to Richmond or across the road from Richmond park great for a walk and we had close up views... More 

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was extremely pleased to read that you had enjoyed your stay with us and in particular the standard of the breakfast. I was also delighted to read about the service team members provided. It would be our pleasure to welcome you back to the hotel when you next visit... More 

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Additional Information about Richmond Gate Hotel

Address: 152-158 Richmond Hill, Richmond-upon-Thames TW10 6RP, England
Phone Number:
Location: United Kingdom > England > Greater London > Richmond-upon-Thames
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Richmond Gate Hotel 4*
Number of rooms: 68
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