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Richmond Gate Hotel

4.0 of 5
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152-158 Richmond Hill, Richmond-upon-Thames TW10 6RP, England
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Richmond Gate Hotel
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A recent review
4 of 5 stars reviewed today
kincaid uk
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522 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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uk
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed today NEW

Six of us stayed beginning of April. We had booked after getting a good del which included afternoon tea and breakfast. The staff were very helpful and friendly in particular the manager who went out of his way to be helpful and advised us of places to go in Richmond. Afternoon tea was lovely,good selection of sandwiches and cakes. We... More 

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Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Excellent choice for our five-day event. This was the second visit with our training course at this hotel. The service was outstanding, great food, lovely atmosphere - nothing was too much trouble. Friendly, knowledgeable staff making for a smooth course. Many delegates stayed, commenting how great the location is and the facilities, including rooms of a high standard. Will be... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed on Sunday 19th April with a secret escapes deal. Quick check in, very pleasant, helpful reception staff. Room on same level. Fairly small but with a very big comfortable bed (standard room), quality bathroom fittings, wardrobe with built in light, plug on dressing table for hairdryer or straighteners, tea/coffee what more do you need! Had a nice meal in... More 

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Huntingdon, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

My wife and I stayed at this hotel for my birthday. We were taking advantage of a deal via a third party booking agent and decided to upgrade to a suite. The hotel looked great from outside and the entrance was quite grand, however as you walked down the corridor to your room, it became obvious that the hotel was... More 

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GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

I thank you for the time you have taken in writing your review on the tripadvisor website. I am sorry that your stay was not an entire success, for which I can only apologise. I must admit I was surprised by your comments relating to your room. To my knowledge this is the first time we have received a negative... More 

Nantes, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I think you have to be english to like this hotel. Small rooms, carpet, no ventilation in bathroom, windows not closing properly etc. It all can have charm, if you understand Britain.....Not recommended for everyone

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GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website.I certainly take on board your suggestions you have given and I thank you for providing a balance review of the hotel. It is only through comments such as those you have made that we are able to improve our standard and service. Nick Henry General Manager More 

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Had a two night stay at Richmond Gate, Firstly if you have a disability this hotel is not a disabled friendly....theres several steps up to gain access to the building which are covered by a rather worn out grubby carpet as well as exterior of the building (guessing the owners are grateful for photoshop)....although they do have a disabled parking... More 

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GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on tripadvisor. I was sorry to read that you were unhappy with our accessible arrangements and indeed every other aspect of your stay I certainly acknowledge these comments and I am very sorry this was your experience. To my knowledge we are very specific in the room types we offer and currently do not... More 

Greater London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We reserved afternoon tea recommended by our friend who had been here before. We thought that it would be nice to have something different to a traditional afternoon tea and we choose a themed chocolate tea from the seasonal tea menu. Glad that we booked in advance as the place was very busy. We enjoyed very much all the homemade... More 

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GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was pleased to read that you had enjoyed your afternoon with us and in particular the standard of the food served in during Chocolate Afternoon Tea. It would be our pleasure to welcome you back to the hotel when you next visit Richmond. Nick Henry General Manager More 

Bromley, United Kingdom
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 1 week ago

We had booked a room with Secret Escapes - the pictures looked delightful. The reality for us was far from it. The first room we were shown was very small, dark and battered and although for one night we might have lived with these faults, we could not live with the general dirt and dust. We were shown another room... More 

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GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

It is always disappointing to read a review such as yours especially when having tried to deal with your complaint personally. As with any story there tends be 2 sides and whilst I appreciate and acknowledge your review there are some missing pertinent factors. Firstly we were fully aware you were unhappy with the size of our standard room you... More 

Bradford, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

A very enjoyable and relaxing 3 day break, in a great location. The hotel staff were welcoming and our room comfortable and well appointed. The service was efficient and always helpful. The choice at breakfast was a great start to the day.

Was this review helpful? Yes
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was extremely pleased to read that you had enjoyed your stay with us and in particular the standard of the breakfast. I was also delighted to read about the service team members provided. It would be our pleasure to welcome you back to the hotel when you next visit... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My boyfriend booked a room on Secret Escapes (which makes it look so much better than it is!) Maybe a decade ago this was a 4 star hotel, definitely not any more. It's shabby and grubby and tattered and the room we were given was tiny, dark, damp and smelt of the swimming pool. The decor was stained, the two... More 

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GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent review. I was very sorry to read that your stay only lasted 20 minutes. Please accept my sincere apology that you did not have the opportunity to enjoy your stay with us and that overall the general standard of the hotel and the bedroom that you were allocated were not to your liking. The style... More 

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