I will check out in a few minutes but will take the time now to write about what a good experience I've had at this hotel. I travel lots and have complained about many a hotel on TripAdvisor, but this one is just about flawless. It is a beautiful property without any question, and my room was first-rate. The food... more

My friend and I booked two single rooms - and they were tiny! It was also very hot while we were there and there is no air con and even opening the windows did not cool down the rooms. There seems to be very little insulation as I heard other guests through the night both nights we stayed there. It... more

I invited my family to come from Germany for a long weekend and we booked two 'River View Double or Twin Rooms' at £ 235,- per night. One of the rooms is very beautiful giving an all around view of the river and parts of Richmond. The other room was offered with a pull-out sofa bed which is an absolutely... more

We had a River Room which did have a nice balcony and good view over the river The room was somewhat tired and needed to be refurbished, however the bathroom was very nice - with a double ended bath and good shower The worst part of our stay was the breakfast experience. We were made to wait to be seated... more

I am amazed this is classed as a 3 star hotel on Trip Advisor, from my experience I would have classed it as 5 star. It is a lovely building, beautifully decorated with large rooms/suites (ask for a river view room). Gorgeous bathroom, with Moulton Brown toiletries and large fluffy white towels. Slippers, dressing gowns, hairdryer provided. Food was excellent,... more

Only stayed for one night whilst attending a wedding nearby. Lovely hotel. Effortlessly friendly service. Gorgeous room with fantastic views and extremely nice toiletries. Room service was good and prompt and breakfast was substantial with a wide choice and very well cooked and nice presentation. The dining room also has beautiful views of the meadows by the Thames. Really rural... more

Recently had a 2 night stay here based on reviews on tripadvisor and to be honest i have to agree with a fellow reviewer in that it didnt have the wow factor i expected . The hotel is very impressive from the exterior and the starwell is equally impressive but thats really where it stops. My double room was dinstinctly... more

This is a lovely hotel, in a great location over looking the Thames and Richmond Park. It has an old english stately home feel about it and seems immaculately maintained. We ate luch in the restaurant and it was excellent - lovely presentation, brilliant quality, with impeccable service. The restaurant and bar also have lovely views across the Thames and... more

Stayed here on business; this was the first time and I selected it based on other reviews and to avoid central London. I have to say that I am at a loss to understand the rave reviews it gets. Dinner was good but not much above average although breakfast was excellent and the views over the Thames on a lovely... more