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Richmond Hill Hotel

4.0 of 5 144-150 Richmond Hill, Richmond-upon-Thames TW10 6RW, England
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Richmond Hill Hotel
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Richmond Hill Hotel
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741 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cambridge
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stay at the Richmond Hill hotel whenever I am in London for business. The staff are excellent and friendly, the rooms are very comfortable, the spa and gym are amazing. I would recommend anyone to stay here.

Was this review helpful? Yes
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Guest Thank you so much for adding your feedback on tripadvisor. It is lovely to read such a positive review from someone who regularly uses the Hotel. We look forward to welcoming you back again soon. Kind regards Diane Diane Tapner-Evans general manager More

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Great place to stay, brilliant staff, breathtaking views, decent restaurant with a good breakfast choice and you have to try the afternoon tea, easily the best there is on offer. Just a short walk down the hill to Richmond Town Centre which has loads of designer shops, great restaurants etc and a one minute walk to Richmond Park which is... More

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ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Neil Thank you or such a positive and upbeat review. We are all delighted to read that you enjoyed your experience with us at Richmond Hill Hotel particularly your comment regarding Afternoon Tea. This is proving to be a very popular past time and we have focused lots of attention on our service in this area to provide delicious... More

bucks
Contributor
13 reviews 13 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

This did not meet our expectaions, poor parking facilities, very small bedrooms although the b&b room was £138.00. No view from this hotel, just veiws of the car parks, go outside and see fantastic views. Very noisey venue weddings and parties going on till early hours, breakfast very poor small prepared fruit bowl empty.very baked egg bacon and everything else... More

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ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Rita I am very sorry to read that you did not enjoy your time spent with us at Richmond Hill Hotel. It is always disheartening for all involved to hear that a guest found both our breakfast and service at breakfast below standard. We usually receive high praise for the extensive choice on offer, particularly with our buffet cold... More

London
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here night before wedding show - instead of driving up in morning. Hotel a bit of a maze to find rooms etc. Room was lovely and comfortable and had all things needed including flashing desk lamp not sure what was wrong there. There was a wedding and other functions going on that did not really interrupt our stay. Did... More

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ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Tracey, Thank you for your review of your visit to the Richmond Hill Hotel. I am delighted to read that you enjoyed your time with us,we would all be honored to assist in any wedding plans you have for the future. Nicole our wedding co coordinator would be happy to discuss your special day in detail. We look forward... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This was my fifth time staying at the Richmond Hill Hotel. Mostly it had been OK, although there were always undercurrents of problems. On this occasion I had, for some reason, been booked into what they call a "single room" which looks like a box room - not really even enough space for a single bed. The bed was, what... More

Was this review helpful? Yes 1
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Guest I am sorry that it took your review on tripadvisor to make me aware of the issues encountered whilst you were staying at the Hotel. I have contacted you directly and hope that our correspondence has made you feel more confident in the service we provide and our commitment to improving on this going forward. I do hope... More

Hemel Hempstead, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We were part of a walking group on the Thames Path and this was the hotel where we stayed our first night. Check-in was very efficient despite 22 of us arriving at the same time but we were not delayed. Our room was fine - not very big but adequate and with a bath which eased aching limbs! Everything worked... More

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ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Guest Thank you for your review, I remember your group well, it was a pleasure to host you all during your visit to Richmond. The area is an ideal location for those wanting to explore some beautiful countryside and Gardens, yet still be close to London. I am glad you enjoyed your time with us and particularly pleased to... More

southend
1 review
1 of 5 stars Reviewed 1 week ago

I booked this hotel for myself and wedding party months before our stay. I had booked what I thought was a luxury suite for the night before and of my wedding which was being held at a local venue. I had requested childrens beds in some rooms upon booking and when calling to confirm I was informed quite rudely that... More

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ManagerRichmond, Director of Sales at Richmond Hill Hotel, responded to this review

Dear alison23Southend I would like to apologise that you did not enjoy your recent stay at our hotel and am upset to read your comments on the staff that dealt with your issues. As you can see from previous reviews, our staff are highly commended by many guests and deal with complaints in a courteous and polite manner, I am... More

Senior Contributor
24 reviews 24 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is situated amongst stunning surroundings, the hotel is very well presented, staff were friendly, food is of nice quality with a wide selection of drinks, there is a sauna and swimming pool available to the guests, close by there is Petersham nurseries with a small in site quaint little cafe which I would recommend strolling down to. This... More

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ManagerRichmond, Director of Sales at Richmond Hill Hotel, responded to this review

Dear Alex_19751 Thank you for your lovely review of your stay at our hotel. We are indeed in a fantastic location with Richmond Park, The River Thames and Petersham Meadow on our door step. I will ensure that your comments are passed on to the whole team. Best Regards Gill More

Redditch, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Lovely location on the hill overlooking the Thames. I was here on business for a conference and dinner. I asked if they had de-caff tea and they managed to find three in the whole hotel. Lunch was pleasant enough with a buffet in our own room. There were over 70 of us and one girl serving, so something if a... More

Was this review helpful? Yes
ManagerRichmond, Director of Sales at Richmond Hill Hotel, responded to this review

Dear Martin B Thank you for your review of your recent conference here at our hotel. I am delighted to inform you that we do have a major refurbishment of our bedrooms planned for 2015 (we are just awaiting final details before this is formally announced). With regard to your lunch I am pleased that you enjoyed the quality of... More

Letchworth Garden City
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was very busy when we arrived with wedding guests checking out and new ones arriving so it took a little while to check in. Only one room was ready for us so we went over to the spa for a few hours. Unfortunately our second room was nowhere the first, despite requesting this when we booked a few... More

Was this review helpful? Yes
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Enid, Thank you for your review of the Hotel following your weekend with us. I apologize if your rooms were not allocated together, we try wherever possible to meet special requests. I understand you felt the draw of Richmond Town center for a girls night out, however I do feel the dinner charges at the hotel are competitively priced... More

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Additional Information about Richmond Hill Hotel

Address: 144-150 Richmond Hill, Richmond-upon-Thames TW10 6RW, England
Location: United Kingdom > England > Surrey > Richmond-upon-Thames
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Richmond Hill Hotel 4*
Number of rooms: 149
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Also Known As:
Richmond Hill Hotel Richmond

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