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All 9 Richmond-upon-Thames hotels

Richmond Hill Hotel

4.0 of 5 Hotel   |   144-150 Richmond Hill, Richmond-upon-Thames TW10 6RW, England
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A recent review
5 of 5 stars reviewed 4 days ago
Jo M Southampton, United Kingdom
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677 people have reviewed this hotel

Traveler rating
    208
    201
    149
    79
    40
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115
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142
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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English first
1 review
2 of 5 stars Reviewed yesterday NEW

I booked two nights in a junior suite for July 17 & 18 as I was getting married near by. I also had family and friends book rooms at the hotel as well. While the area is stunning based on the experience we had I would certainly not recommend the hotel. When I checked in on the 17th I was... More

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Southampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is superb. We stayed for a wedding in Richmond Park and it was perfect in every way. We were able to check into our room at midday which was great as we had a wedding at 1.30pm. The bedroom was really spacious and well decorated with a lovely clean bathroom and the air con was a dream in... More

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ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Jo, What a fabulous review, it is a pleasure to read that we made your stay so enjoyable. The air conditioned bedrooms have indeed been a triumph in this weather, so we are pleased you appreciated it. From all of us here at the Hotel, thank you for providing such positive feedback. We do hope to welcome you back... More

London, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We booked this hotel back in December 2013. - I was unsure which type of room to book I was looking at junior suite or luxury room - but was told by reception not to book those rooms as they were over their function room and to book an exec. double which I did having been told it was in... More

Was this review helpful? Yes 1
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Callie, Thank you for your review of your time spent with us at Richmond Hill Hotel. I am really saddened to read you were disturbed by the noise from the function, we try extremely hard to allocate rooms of guests not attending functions away from these event. I am sorry we did not achieve this for your time spent... More

Watford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

i stayed in this hotel few months ago with family and friends, the check in was without any issues. we were in bedrooms front facing, with a fantastic view.we were on dinner/bed& breakfast, and found the food and the service in the restaurant very good. a special Thank you to Rashid and Agnieska who looked after us very well. Thank... More

Was this review helpful? Yes 1
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Will, thank you very much for another lovely review of your stay with us at the Richmond Hill hotel Hotel. I was delighted to read that you had such a great time and really appreciate the positive feedback on the team. Comments like yours, always make them very happy and motivated. I was glad to see we found the... More

Prague, Czech Republic
Top Contributor
51 reviews 51 reviews
32 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel on the hill surrounded by parks, bus stop is next to Gate Hotel, taxi from the Richmond station is 8.60. You can walk down to the center it is not that far. Room was OK although don't count having wardrobe to put your clothes in. Amenities in the bathroom are very limited don't expect usual 4* kit. No mini... More

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ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Marsio, Thank you for your feedback regarding your recent stay with us in Richmond, it is concerning to know you had such a poor experience with the free Wifi offered in the room. We did have a system issue in early July that did affect the quality of the Wifi we provided. This has now been resolved and the... More

Ashford, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited yesterday for afternoon tea. The online booking process was easy but made less than 24 hours before we went, which may have been why I think they didn't have our booking. This wasn't a problem though, as the restaurant itself was very quiet. We were seated by the entrance to the restaurant which was fine as the area and... More

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ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Melanie, We were all so delighted to read your review of your Afternoon Tea experience with us at Richmond Hill Hotel. The Kitchen Brigade, particularly the pastry section have focused on providing a delicious home made afternoon tea, therefore your comments were very much welcomed. Indeed the scones are made in house fresh every day as are many of... More

Kraainem, Belgium
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Richmond is lovely. The Richmond Hill Hotel is located directly across from a park with wonderful views of the Thames. It is easy to walk to restaurants. Bus stops near by and it is a 15 minute walk to the train station. The Richmond hotel is an old hotel. The lobby area has been updated and is lovely. The front... More

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ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Carol Thank you very much for taking the time to review your stay with us and for providing such a comprehensive guide to how best navigate the local area. I was happy to read that you received a warm welcome and found the team to be very friendly and assist you in your queries regarding transport in the local... More

Johannesburg South Africa
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

Richmond is a lovely, if slightly pretentious area. A walk along the Thames on a balmy summer evening really does offer the best of England. The hotel? Well its OK. The adjacent and complimentary health club is really good - better than most Hotel based offerings. The free WIFI, although a little slow is also really cool. The breakfasts are... More

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ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Jim, Thank you for your review of your time with us, I am obviously disappointed that we did not wow you, during your time spent with us. Over the summer months we are going to take a fresh look at our breakfast offer to see where it can be improved following feedback from yourself and some other reviewers. If... More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I booked directly with the hotel as I was part of a wedding party, mentioning that I had a 6 month old baby so would need to be a double room. After a long hot 5 hour drive I arrived, No one helped me down the stairs to the lift i had a baby in stroller and 4 bags, I... More

Was this review helpful? Yes 1
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Emma, I was most dismayed to read your review following the wedding here at the weekend. I remember you, as you attended the beautiful bride on the day whilst holding your daughter. In fact I commented to you in the lobby how wonderful you all looked. I have reviewed the CCTV for your check in at the Hotel and... More

Nottingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked this hotel on a impulse break with Secret Escapes. The downstairs was very nicely decorated and all the staff were very welcoming. The bedroom, we had a superior double as part of the deal, was clean and comfy. The bedrooms could probably do with being updated to reflect the downstairs, but it didn't detract from a very enjoyable... More

Was this review helpful? Yes
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Catri, Thank you for posting such a positive review of your time spent with us at Richmond Hill Hotel, we are delighted you enjoyed every aspect of your stay. Richmond, as you noted, is a perfect destination for a leisure weekend with so much to see and do on our doorstep; Kew Gardens, Ham Polo, a boat trip to... More

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Additional Information about Richmond Hill Hotel

Address: 144-150 Richmond Hill, Richmond-upon-Thames TW10 6RW, England
Location: United Kingdom > England > Surrey > Richmond-upon-Thames
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Richmond Hill Hotel 4*
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Also Known As:
Richmond Hill Hotel Richmond

141 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located in the charming town of Richmond, Surrey, and only seven miles from Central London, London’s West End and Heathrow Airport, Richmond Hill Hotel is a 4 star hotel that features accommodation, restaurant, meeting and event rooms and a fabulous leisure centre. The hotel is near Richmond Station which is on the District line and only 7 miles from Heathrow airport ... more   less 
Number of rooms
149

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