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Richmond Hill Hotel

4.0 of 5 144-150 Richmond Hill, Richmond-upon-Thames TW10 6RW, England
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Richmond Hill Hotel
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Richmond Hill Hotel
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804 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Helsinki
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First time in Richmond and this was our choise. Hotel is beautifully updated..rooms are lovely. We were upgrated to one of the suites and it was really nice. The bathroom was spacious with bath and separate shower. The personel was polite and there when you need it. The complementery wifi was extremely slow but you could buy faster one if... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had Sunday afternoon tea with champagne. Fine sandwiches followed by loads of lovely cakes with friendly service. Felt a bit guilty as we left as we would have left a tip but the service was included in our voucher. Next time! Recommended though. Very nice.

Was this review helpful? Yes 1
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Andrew, Thank you for posting such a lovely review of your Afternoon Tea experience here at Richmond Hill Hotel. I understand it was a lovely busy tea service this Saturday, I am delighted you enjoyed the homemade cakes and scones on offer. We hope to welcome you back again, perhaps to celebrate Valentines? Warm regards, Diane Tapner-Evans general manager More 

Erie, Colorado
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I said in my last review we would stay again -- and we did. Everything I wrote before applied again two years later. Great place to stay; great service; comfortable room; great location. We will certainly consider the Richmond for future trips again.

Was this review helpful? Yes 2
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Michelle, Thank you for returning to stay with us at Richmond Hill Hotel. I am delighted that we have managed to sustain the service you so enjoyed on your first visit to the Hotel. We look forward to welcoming you back again. kind regards Diane Diane Tapner_Evans General manager More 

Kettering, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Went to Richmond Hill Hotel with Solitaire for 2night New Year break. Warm welcome on arrival. Room was not ready so offered another room which I declined as wanted to be on the same floor as a friend. Room was comfortable and clean, it overlooked the car park so not much of a view, but how long do you spend... More 

Was this review helpful? Yes 2
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Guest, Thank you for you positive review following your two night stay at new year. It is lovely to read how much you enjoyed the food and service throughout your time with us. The Hotel is not completely closed for refurbishment currently, a back section of the hotel is closed for a comprehensive remodeling, but the rest of the... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

6 of my friends booked a surprise weekend break for myself and my wife to celebrate my 70th Birthday.The highlight was the evening meal where the staff gave me an impromptu "Birthday cake" and sang Happy Birthday = quelle surprise! All the staff were very attentive making our stay a memorable experience, The swimming pool, sauna and steam room were... More 

Was this review helpful? Yes 2
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Iain, Thank you for your lovely feedback. I am pleased that we were able to provide such Happy memories for your special 70th celebration. We look forward to welcoming you back again, Kind regards Diane Diane Tapner-Evans General Manager More 

Richmond-upon-Thames, United Kingdom
Top Contributor
93 reviews 93 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When I booked for 5 people I did not expect anything grand but I was rather surprised to say that the service was excellent on this Christmas Luncheon. Our table was lovely decorated. The wine wine already chilled in a bucket and the red wine on the ready, too. It was a indeed a pleasant afternoon.

Was this review helpful? Yes 2
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Joyce, Thank you for your feedback from lunch on Christmas Day, I am delighted to read that you enjoyed it, you sounded surprised. The team work hard to ensure that such an important family day meets expectations. I am gladdened that you found this to be the case. I would be interested to know what we could have improved... More 

Wolverhampton, United Kingdom
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Having worked so hard over the Xmas period cooking for other people, I was so looking forward to our one nite break that included a 3 course dinner. I had arranged an upgrade to a superior room. On arrival at around 5.00 pm the car park was full, after driving around it for a few mins. we managed to park... More 

Was this review helpful? Yes 2
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear brenda, Sorry to read that elements of your stay did not meet your expectations. We have a large variety of rooms which vary in shape and size, room 454 is a superior due to the balcony. It does overlook the Cedars leisure club and car park, we only have limited rooms which face forwards towards the Thames, but still... More 

Hong Kong, China
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in the RHH for over a week recently in a suite, and this was tougher than the normal review to write as there were excellent bits and some no so excellent. Let's start with the not to good - Five pounds a day for cars. I know you charge to dissuade people parking for Richmond park, but guests... More 

Was this review helpful? Yes 2
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear guest, Thank you for posting such a funny review on Tripadvisor, we were disapointed not to have made five stars....but enjoyed reading your feedback. The suites are beautiful rooms full of character, following your visit we have just had the heating in that wing fully serviced to hopefully eradicate any further issues. I am sorry it was being difficult... More 

Kent
Contributor
19 reviews 19 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here on a travelzoo deal. Great location and a friendly hotel. Our meal was great and the guys in the restaurant were very accommodating with our teenage son. Went for a swim in the pool and was great for ambling round the local area or going into central London. Breakfast was plentiful and well cooked. The only reason I... More 

Was this review helpful? Yes 1
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Marce, Thank you for your post, I am sorry the noise disturb your stay with us. We try where possible to allocate rooms away from parties if guests are not attending the function, I am sorry this was not your experience. Thank you for reflecting the enjoyment of the remainder of your stay in the scoring, it is appreciated... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel many times it is a excellent base to look around Richmond, Richmond Park and the Thames. This was our first time to spend New Years Eve and New Years Day we weren't disappointed we had a great time,room was great overlooking main road and the Gala evening meal was perfect,drinks where reasonable priced would... More 

Was this review helpful? Yes 2
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Tony, Thank you for your review of New Years Eve, we are delighted you enjoyed your Gala dinner overnight experience so much. I must agree, our Chef does make the most delicious Beef Wellington, and is always delighted to read how well his food was received. I am glad we have provided you with such lovely memories to start... More 

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Additional Information about Richmond Hill Hotel

Address: 144-150 Richmond Hill, Richmond-upon-Thames TW10 6RW, England
Location: United Kingdom > England > Greater London > Richmond-upon-Thames
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Richmond Hill Hotel 4*
Number of rooms: 149
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Also Known As:
Richmond Hill Hotel Richmond

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