We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hillcarter Hotel

Certificate of Excellence
31-32 Church St., Hartlepool TS24 7DH, England
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Professional photos
Hillcarter Hotel
View Map
Add Photo Write a Review

99 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    37
    35
    14
    10
    3
See reviews for
20
33
7
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (99)
  • Mar-May only
    (20)
  • Jun-Aug only
    (34)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (24)
All months
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a family birthday and had a fantastic time, the hotel is in a great location opposite the train station so easy for traveling around the northeast, we found the hotel to be a very comfortable and affordable place to stay so it ticked all the boxes, the noise wasn't as bad as made out for a Friday... More 

Was this review helpful? Yes
Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Usually book chain hotels however decided this hotel looked different online... so booked via booking.com at a really good rate £69 for a double room including breakfast!!! Not long after booking the hotel phoned me to tell me it is noisy at weekends with bars and stuff..... checked in all okay, little confusing with the boardroom style desk. Room was... More 

Was this review helpful? Yes
Coventry, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed on a Friday and Saturday night. Check-in staff were very polite and helpful. The rooms were super clean and fresh. Very comfortable bed. Great big bathroom. Which was also clean and tidy. Great location. Would definitely stay again.

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Booked a 2 night stay in the hillcarter hotel for £190 in the family joint room first impressions seemed ok the whole family went to bed we noticed some black dots on the sheets of the bed I used my phone to magnify them and they had legs and was bed bugs I felt sick to the stomach lifted up... More 

Was this review helpful? Yes 3
HillcarterMgr, Manager at Hillcarter Hotel, responded to this review

In response to the above review. At the Hillcarter Hotel we work hard to provide an excellent level of service and cleanliness as illustrated by our consistently high review scores on websites such as this and various booking websites, which contain only genuine reviews. We encourage and welcome feedback from our guests and as a general rule we do not... More 

Derby, United Kingdom
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My Wife and I arrived on Saturday morning around 11.30 from the Rail station directly over the road. Reception staff found to be friendly and helpful and due to the room being empty on the Friday our room was available to check in. The room was number 22 on floor 3 and was spotlessly clean. I had received a call... More 

Was this review helpful? Yes 1
Gloucester
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 10, 2015

I really can't find any fault with this hotel. Admittedly didn't stay on Friday or Saturday when they warn about noise but the room was clean and modern and the staff very friendly. Breakfast was also more than adequate.

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed June 24, 2015

Stayed in room 16 for 2 nights ... Saturday & Sunday ... The management warned us about the noise during Saturday night but we were pleasantly surprised ... Well equipped room ... Mini Bar well stocked ... Tea/ coffee ... Fan ... Iron and ironing board .... Breakfast was lovely and all of the Staff were very friendly and helpful.

Was this review helpful? Yes
Hartlepool, England, United Kingdom
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 19, 2015

My family had decided to throw my Great Gran a surprise party for her 90th birthday and the venue for the party was here on the rooftop of the hotel which I have been to previously for wedding partys! Amazing views across the town and lovely polite bar staff. Gran enjoyed herself very much and buffet food was excellent!

Was this review helpful? Yes
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed June 17, 2015

Stayed here to witness my son's degree show at the local college, the hotel is very dated, clean but in need of a major refurb. The biggest drawback is the road noise as there is no double glazing and though the hotel is not on the busiest road in Hartlepool it is a major distraction.

Was this review helpful? Yes
Wishaw, United Kingdom
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 8, 2015

Booked into the Executive Suite with my partner for a night away as it was a really good deal. We were warned on booking at the weekends that it could be pretty noisy as it has a nightclub in the same building but we didn't really here a thing & it certainly didn't stop us from getting a good nights... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

20 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (16)
Viewed
Room/suite (7)
Viewed
Bathroom (3)
Viewed
Dining (1)
Viewed
Business center/function rooms (2)
Viewed
View from room (2)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (4)
Viewed
Room/suite (1)
Viewed
Business center/function rooms (1)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Hartlepool hotels
0.2 mi away
Premier Inn Hartlepool Marina
0.2 mi away
BEST WESTERN Grand Hotel
BEST WESTERN Grand Hotel
#5 of 9 in Hartlepool
4.0 of 5 stars 350 reviews
5.6 mi away
Hardwicke Hall Manor Hotel
Hardwicke Hall Manor Hotel
#3 of 9 in Hartlepool
4.0 of 5 stars 279 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Staincliffe Hotel
Staincliffe Hotel
#7 of 9 in Hartlepool
3.0 of 5 stars 159 reviews
2.0 mi away
The Marine Hotel
The Marine Hotel
#6 of 9 in Hartlepool
3.5 of 5 stars 87 reviews
0.0 mi away
No photo provided
Norton Hotel
#8 of 9 in Hartlepool
4.0 of 5 stars 25 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay