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The new York House

4.0 of 5
Hotel website
185-187 York Rd, Hartlepool TS26 9EE, England (Formerly York Hotel)
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The new York House
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Ranked #4 of 12 Hartlepool B&B and Inns
A recent review
5 of 5 stars reviewed 4 weeks ago
Sue R
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25 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My partner and I stayed at this great hotel this weekend and felt it deserved a review. Anyone visiting Hartlepool should defiantly try to stay here. From the moment we arrived we were greeted by friendly staff who were very attentive and nothing was a problem to them from checking in to helping with places to visit within the town... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at The York House for 14 weeks between March and July and never received anything less than excellent service. The staff are friendly and go out of their way to help if you need it. The rooms are great, clean and comfortable with all the standard amenities including free wifi. As an added bonus Lusso restaurant is situated... More 

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Liverpool, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Have stayed here regularly over the past few months and each time I have always had a peaceful and stress free time. Staff are always very helpful . Would highly recommend this as the place to stay in Hartlepool.

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Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have been staying here for 5 weeks now The whole place is always kept very clean and I find the owners to be very friendly and also they are professional They take care of the place well and it shows They are very accommodating indeed They shuffled a few things round one weekend so that my wife and kids... More 

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Hartlepool, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 27, 2015

My Wife and I had heard of good reviews for the above Hotel/ restaurant and we decided to take our Son and Daughter in law for her Birthday. On arrival we met the Manager and his Daughter both people oozed professionalism and an in depth desire to make the night special. it's all about the little extras that are presented... More 

Was this review helpful? Yes 1
Yorkshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 10, 2015

I had a appointment in Hartlepool on business which ran over so booked in to the York hotel, the room was lovely and clean, and the bed was so comfy I slept like a log! One thing I really thought a really good idea was the breakfast box which I took with me for later, ideal for people who don't... More 

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1 review
5 of 5 stars Reviewed June 2, 2015

Loved The New York House for my husbands and my holiday weekend stay. Room was super cute and clean with a fantastic shower. Huge, comfortable bed with plenty of pillows. Friendly staff with a delicious breakfast (worth getting up for). The stay was a total bargain for what you get. Will definitely stay again!

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Ringmer, England, United Kingdom
Level Contributor
3 reviews
1 of 5 stars Reviewed June 2, 2015

Booked two rooms over five nights - a twin and a double, via hotels.com. Rooms booked on the basis that they were ensuite with cooked breakfast included. The rooms were very clean, good quality bedding and well furnished, however... Room 205 was small, not big enough to open the bathroom door as the bed was in the way. The room... More 

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The-new-York-House, Manager at The new York House, responded to this review

“Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologise that we did not meet your expectations. The rooms are as you say, clean with good quality bedding and well furnished. As the property is newly purchased all of the rooms are undergoing a full renovation to modernise them,... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015 via mobile

We stopped in last week for a bite to eat of the specials menu. Absolutely fantastic. Authentic Italian. Full of flavour. Perfect pizza dough for garlic bread. Very friendly staff. They loved my little girl, kept making her smile the entire meal. Thanks again. Will 100% be returning SOON.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 14, 2015 via mobile

Fantastic hotel good night's sleep excellent service. Lovely Bar Staff. I would recommend this hotel to anyone visiting the area, words cannot describe how fantastic the whole package is. Amazing establishment!

Was this review helpful? Yes 1
The-new-York-House, Manager at The new York House, responded to this review

Thank you so much for our excellent review. You'll be pleased to know that all of our rooms are currently undergoing a full renovation and will be newly decorated for the next time you visit with us. More 

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