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Mercure Telford Madeley Court Hotel

Castlefields Way, Madeley TF7 5DW, England
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Mercure Telford Madeley Court Hotel
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Mercure Telford Madeley Court Hotel
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713 Reviews from our TripAdvisor Community

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Traveler rating
    297
    235
    100
    46
    35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Any
English first
  • All months
    (713)
  • Mar-May only
    (184)
  • Jun-Aug only
    (198)
  • Sep-Nov only
    (184)
  • Dec-Feb only
    (147)
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Leicester, United Kingdom
Level Contributor
51 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a two night all inclusive break which we thoroughly enjoyed. Our room was clean and comfortable and the staff were extremely friendly and pleasant - Ellie and Tampaney in particular deserve a mention. The food was excellent and we enjoyed the freshly cooked breakfasts and two evening meals and sandwiches which we offered even though we arrived after... More 

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Staffs
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We really enjoyed our stay at Madely Court. We asked for , and received ground floor rooms . We found the staff to be really friendly and courteous and as we were on an all inclusive package we had excellent service. Both the breakfast and evening meals were really lovely and we thought the table wine which was in with... More 

Was this review helpful? Yes 1
Worcestershire, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just got back today from a 2 night stay at this "Mercure" hotel and it is truly a beautiful building with many lovely old rooms. We just had b&b but eat both nights in the bar, having pizza and chips between us for the first night and this was fine, apart from the portion of chips. They were... More 

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General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Many thanks for your review. I am grateful for your both your positive comments and your suggestions on where we may improve upon service standards. Regards, Anthony Meadows General Manager. More 

Old Buckenham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived on a Sunday and our first experience was to find ants in the standard room we had booked, however the duty receptionist (Steph) quickly gave us 4 alternative rooms from which to choose and we occupied a room in the old part of the building with a four poster bed and a view over the lake (an upgrade)... More 

Was this review helpful? Yes 2
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Many thanks for your review. I am sorry for the issue with the first bedroom which has now been addressed and I am pleased that Steph took action to resolve and that you enjoyed your stay after that set back. Regards, Anthony Meadows General Manager. More 

St. Albans, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed all inclusive for 2 nights. The evening meal was amazing the food is brilliant, breakfast was okay. The drinks package was restrictive only house wine, one lager or one beer. On arrival the welcome wasn't brilliant which was a shame because the other reception staff during our stay was extremely helpful. I would recommend this... More 

Was this review helpful? Yes
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Thank you for your review and I am pleased that overall you enjoyed your stay with us. Also, I am grateful for your comments on where we may further improve. Regards, Anthony Meadows General Manager. More 

Manchester, United Kingdom
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was a very special weekend an anniversary treat and i wasn't disappointed with the surroundings beautiful as expected. The young lady was lovely on reception and very helpful. The rooms are lovely and clean. i was very disappointed with the evening meal i think they had run out of food when it came to our portions, we were the... More 

Was this review helpful? Yes 1
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Thank you for your review and I am sorry for the disappointment experienced. Please do be assured that your comments have been discussed with my team so that improvements can be made in service standards. Regards, Anthony Meadows General Manager. More 

Leicester, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked a standard double room and were very disappointed. Small, no shower, so we upgraded to a beautiful historic room in The Gatehouse. Lovely small suite with a tiny sitting room, good bathroom and very comfortable bedroom ...BUT ... On the first night of our stay, a Friday, there was a very noisy Prom in the Events venue close... More 

Was this review helpful? Yes 1
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Thank you for your review and I am sorry for the issues that were experienced. Regards, Anthony Meadows General Manager More 

Portsmouth, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel situated in a nice quiet easily accessed location. Plenty of Car parking space. Friendly helpful staff. The food was delicious though as stated in a previous post the chips are ludicrously expensive for 6 in a basket. We had a room in the East wing which we got on an online discount, which was just as well as I... More 

Was this review helpful? Yes
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Thank you for your review and I am sorry that you were disappointed. Please do be assured that we shall be acting upon your comments. Regards, Anthony Meadows General Manager More 

Essex
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife made the 2 night B&B with dinner on 1 night reservation as a birthday present, as I had always wanted to visit The Ironbridge Gorge. The location and the hotel are stunning especially the original building. On checking in we were given room 12. We climbed the old spiral staircase to the 2nd floor and on opening the... More 

Was this review helpful? Yes
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Thank you for taking the time to review your stay with us at Madeley Court. It is great to hear that it was such a positive experience and that my team looked after you well. I hope we can welcome you back in the not too distant future. Regards, Anthony Meadows General Manager More 

Hotel Review Summarization

What travelers say

  • Dining room(4)
  • Old part(3)
  • Very good(3)
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