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Mercure Telford Madeley Court Hotel

Certificate of Excellence
Castlefields Way, Madeley TF7 5DW, England
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Mercure Telford Madeley Court Hotel
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Mercure Telford Madeley Court Hotel
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672 reviews from our community

Traveler rating
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    44
    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Haverhill, United Kingdom
Top Contributor
103 reviews 103 reviews
40 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This was a one night business stay and the approach to the hotel and the actual building itself promised a great experience. Sadly, in my case and that of a colleague, it was not to be. Being very old (400+ years) you expect quirkiness but even allowing for this we were disappointed. We were allocated rooms on the top floor... More 

Was this review helpful? Yes 1
Swindon
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at this beautiful Hotel at the beginning of February. As we have never stayed in the West Midlands before we decided to find a venue that was convenient for sightseeing and in a nice location. We were not disappointed. From the reception onwards the staff were absolutely brilliant and friendly. One lovely young lady on... More 

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essex
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel from 15th March for 3 nights all inclusive. Could not fault the food or the service. Lovely hotel , very clean rooms and very comfortable beds. Excellent value for money. We have been to this hotel twice and have not been disappointed

Was this review helpful? Yes 2
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Many thanks for your review following your stay with us at Madeley Court. I am so pleased that it was such a positive experience and I hope that we can welcome you back soon. Regards, Anthony Meadows General Manager. More 

West Midlands
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Last minute break away to this hotel. Check in was disorganised at best. The room was shabby but clean. Cracked tiles and a broken extractor fan in the bathroom. Room heating set to "sauna" on arrival - had to open windows. The bed however was quite comfortable. Restaurant wasn't much better. Salmon pink walls really didn't set a nice atmosphere... More 

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Bromsgrove, United Kingdom
Top Contributor
51 reviews 51 reviews
25 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When you arrive at the hotel which is an old manor house and enter reception you'd expect this Hotel to be very good - it just looks the part. However it turned out to be very disappointing. The bedroom was spacious and had all the amenities you'd expect - but the bed was so badly made we had to remake... More 

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General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Many thanks for your review and I am sorry that you were disappointed with your stay with us. I would appreciate the opportunity to discuss with you directly to obtain more detail. Please do not hesitate to contact me and I hope that we can speak soon. Regards, Anthony Meadows General Manager. More 

Kettering, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

The sad thing is that a large hotel company believe that room 14 is a saleable room. It is the smallest room I have ever stayed in. What's worse is that there is no headroom, no shower a tiny spiteful radiator that gives out no heat, cold stone walls against your head and a wardrobe smaller than my holdall. In... More 

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General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Thank you for your review and I have contacted you directly on this matter. Regards, Anthony Meadows General Manager. More 

Sheffield, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for 2 nights with two other couples in early March 2015. The hotel is close to various museums, Ironbridge village and Cosford Air Museum (which is superb and has free entry). I have stayed at two other Mercure hotels but this is the best so far. It is a lovely old building with lots of character. All of our... More 

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General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Many thanks for your kind words and I am very grateful for your recommendation of Madeley Court Hotel. I am pleased that you enjoyed your stay and that my team looked after you so well. We look forward to welcoming you back in the not too distant future. Regards, Anthony Meadows General Manager. More 

Worcestershire, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My partner and I stayed here Saturday the 31 St of February, the hotel is absolutely stunning so much character, the staff were very nice and friendly especially Ellie on reception, the food was amazing lovely flavour and very well presented,over all I can't believe its only a three star hotel it should be a five,will defiantly be returning.

Was this review helpful? Yes
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Many thanks for your review and I am pleased that you enjoyed your stay with us at Madeley Court. It is very kind of you to make special mention of Ellie and I do hope that we can welcome you back soon. Regards, Anthony Meadows General Manager. More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Excellent value for money, and would definitely book to stay there again at a similar rate. Unfortunately we experienced two problems during stay. Firstly there were a few ants on the back of the bathroom door, this wasn't a significant problem, just noticeable. The second problem was more noteworthy. On retiring to bed on the second and final night of... More 

Was this review helpful? Yes 2
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

I am very sorry for the disappointment experienced. Please do not hesitate to contact me directly should you wish to discuss further. Regards, Anthony Meadows General Manager. More 

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