Stayed at this hotel while on a business trip to Yorkshire. The bathroom in the hotel was very, very mouldy this included the shower curtain. No hot water throughout the stay. Reported to Reception but no action taken or offered another room. On a positive point the food was good. more

We booked this hotel at the last minute for the NYMR steam gala. We had a nice room (no. 14) on the first foor. The room had a 5' bed and two nice leather chairs and was a good size. The bathroom was again a good size with a the shower over the bath. The shower as very powerful and... more

This hotel was booked because of my son's wish to travel on the North York Moors railway. We had already had one bad experience of a York hotel, and did not want another, and luckily were not disappointed. The service was excellent, the room clean, and the food excellent. more

Good welcome and check in experience, anticipating the wedding reception which was in progress in gardens, my advanced request for quite location was confirmed, and was shown to a second floor room, no lift. The answer for a quite location away from the noisy wedding festivities was to put me adjacent to the A170 traffic passing outside the window. No... more

Absolutely lovely hotel! Very English charming. Breakfast isn't amazing, but it's not awful either...but you can have it delivered to your room which was wonderful. Definately recommend as an alternative to the mess of Whitby b&b's if you're willing to drive out a bit. more

We moved to this hotel after being booked sight unseen at the Black Swan across the street (DO NOT STAY THERE). The Best Western was clean, clean and did I mention clean. A lovely king size bed, room to move in our superior room (this was the only room available when we went there in distress). Large bathroom with hot... more

It's not easy writing this review. I was tempted to give it a two rating ("Okay, but some problems") but it is better than that. It could easily have achieved a four "Above Average" but unfortunately at the time we were there the service in the restaurant was not only bad but ignorant and thus I came away with not... more

We visited the hotel for a bank holiday weekend. It is ideally situated in the heart of Pickering, and only 5 mins walk from the delightful North York Moors Railway. The rooms are very tastefully furnished. Very modern design. Only drawback is that the chamber maids don't share the designer's enthusiasm, and "forgot" to clean the bathroom during our entire... more

We stayed at this hotel for three days on their special offer of stay two days get the thirs at a discount.The hotel is well situated being in the centre of Pickering and a short distance from the main road from York to Scarborough.At first we believed that the traffic noise would be a problem however after 5pm there was... more