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Gatwick Cambridge Hotel

19 Bonehurst Road, Horley RH6 8PP, England
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Gatwick Cambridge Hotel
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Gatwick Cambridge Hotel
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695 Reviews from our TripAdvisor Community

Traveler rating
    130
    232
    130
    89
    114
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143
411
27
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (695)
  • Mar-May only
    (192)
  • Jun-Aug only
    (168)
  • Sep-Nov only
    (200)
  • Dec-Feb only
    (135)
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There are newer reviews for Gatwick Cambridge Hotel
See the most recent reviews
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 9, 2013

We have used Cambridge 3 times now, before and after our trip to the Gambia. Always happy. This last time - mid Nov and return beginning Dec 2013, there seems to have been a change in management and a face lift. Excellent service - specially when we got back after flight at 1 in the morning very tired. Clean, well... More 

Was this review helpful? Yes 1
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Hello Dim14, Thank you for a very positive review, we do value our guests and their opinions and endeavour to improve on our service and standards where possible. We have refurbished our public areas and have already started on the rooms, which most have now been treated to new mattresses. There are a few to go. If you travel from... More 

Cambridge
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 8, 2013 via mobile

This hotel I guess is aimed very much at the traveller who is staying just for one night either prior to or just after a flight into Gatwick. My room was fine - probably one of the refurbished rooms. The bed was comfy. The bathroom amenities very good. It's a shame that the refurb did not extend to updating the... More 

Was this review helpful? Yes
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Hello Saxonman, Thank you for your very comprehensive review. We value our customers and their opinions, to improve on the standards and service we offer. With regard to room security, there is no need for a lock on the inside. Once inside the room the door will not open without a key. It is a secure one way system. When... More 

England
Top Contributor
79 reviews 79 reviews
42 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed December 8, 2013

We stayed here, and found no problems whatsoever. The Kemal Restaurant served a very good meal, with friendly staff and a good choice for vegetarians. The shuttle to the airport was fast and when we returned around midnight the service was equally good. Our room was clean, perhaps in need of a little makeover but ideal for a stopover. For... More 

Was this review helpful? Yes
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Dear Dylan65 - It is good to see you had a pleasant stay with us and enjoyed the food. I must say that now we have finished renovating the public areas, we are now looking to update our rooms. Because our hotel is listed, we are unable to install lifts, however there is always a member of staff on hand... More 

Norwich, United Kingdom
1 review
1 of 5 stars Reviewed November 29, 2013

Hi we stayed at this hotel we were a little unsure as there were a few unhappy reports. We left the room at 4.30 pm returned at 6pm to find our room was entered not broken in but with key, we had my wife's purse stolen, iPhone, laptop and a pair of beats head phones. We complains they said you... More 

Was this review helpful? Yes
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Dear Bob19721, I believe your inquiry to the Hotel was answered directly to you. It would be unprofessional to make any comments at this time. Except to say that our staff are highly professional and trustworthy. More 

Newport, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 25, 2013

Just returned from a short break and stayed at the Cambridge the night before our flight from Gatwick. Staff are all very friendly and helpful, this was our 4th stay here and we have never had any problems with rooms, food or transfers. We will be staying again in January and treat our stay at the Cambridge as the first... More 

Was this review helpful? Yes
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Hello Newsportscooby, Love the pooch. Thank you for taking the time for writing such a glowing review. Top Marks is a welcome result. We do try to accommodate our guests at all times, and look forward to those familiar faces in January. Burrrr!! More 

Isle of Wight, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 24, 2013

We have stayed at the Cambridge on many occasions over a period of ten years or more, we have never had a poor stay, the rooms are always clean and comfortable. They have always been very helpful, during this time the hotel has changed hands but the service has always remained good. Under the latest ownership it has improved tremendously,... More 

Was this review helpful? Yes
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Hello Jenny B, Thank you for writing such a positive review, we appreciate you taking the time to give your view. We would always welcome back familiar faces and indeed make sure you are always accommodated. We value our guests and their opinions and endeavour to improve on our service and standards where possible. Next time you are flying from... More 

uk
Top Contributor
62 reviews 62 reviews
30 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 22, 2013

Stayed here for one night before our holiday, had 7 days parking included. room was fine, was a little dated especially the bathroom but was clean. Tea and coffee in room and tv with few channels. was a little annoyed about having to leave car keys and it being moved whilst away, as i dont recall reading that when booking... More 

Was this review helpful? Yes
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Hello Reyno555. Thank you for taking the time to write a review on our hotel. I can confirm that we have renovated all the public areas of the hotel and are now looking at individual rooms. We have fitted all new double glazed wooden windows in keeping with the style of the hotel. All mattresses have been replaced and the... More 

Barnstaple, United Kingdom
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 16, 2013

This hotel was perfect for what we wanted, a one night stopover before our flight in the morning, The lobby and restaurant/bar were lovely. The room wasn't the most up to date room in the world but it was clean, had bath and shower, comfy bed and tea and coffee. The parking was superb, car was found on our return... More 

Was this review helpful? Yes
GatwickCambridge, Director of Sales at Gatwick Cambridge Hotel, responded to this review

Hello Misspinky3000, Thank you for taking the time to write such a positive review on our hotel. We endeavour to give the service expected of our guests and appreciate when customers tell us we are getting things right. We look forward to a familiar face on your next stay. More 

Bedford, United Kingdom
Top Contributor
71 reviews 71 reviews
27 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed November 13, 2013

We only stayed here one night before we flew from Gatwick. Rooms were tired out, not even a duvet, just an old blanket and washed out sheet. Heating was not on and it was cold. Also very noisy, woke up at least half a dozen times during the night and wished we'd stayed at home and drove down. When we... More 

Was this review helpful? Yes 1
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Hello Paul and Jenny G. Thank you for writing a review and although mixed, we do value our guests and their opinions, endeavouring to improve on our standards and service where possible. We have just renovated all the public areas of the hotel, including replacing all the windows with double glazed georgian windows, in keeping with the style of the... More 

Birmingham, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 10, 2013

We stayed one night prior a trip abroad. Took trip advisor comments on board and decided to give it a go at a low cost. Was disappointed . The double room was so small , we were stepping over our cases to get in , then in the morning when time was limited , the water did not work in... More 

Was this review helpful? Yes 1
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Dear Ganagana358, Birmingham. I am sorry you felt disappointed with your stay with us. We do value our guests and their opinions and endeavour to improve our services and standards where possible. We apologise for the lack of water on that level of the hotel. Unfortunately, there was a problem with our water systems, which inevitably could not be fixed... More 

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