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Gatwick Cambridge Hotel

19 Bonehurst Road, Horley RH6 8PP, England
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Gatwick Cambridge Hotel
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735 Reviews from our TripAdvisor Community

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Traveler rating
    135
    241
    141
    95
    123
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147
436
32
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (735)
  • Mar-May only
    (191)
  • Jun-Aug only
    (209)
  • Sep-Nov only
    (200)
  • Dec-Feb only
    (135)
All months
Canterbury, United Kingdom
Level Contributor
76 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I booked a night at the Cambridge, with car parking, prior to a holiday flight from Gatwick. This is the first time I have stayed there and it's likely to be the last. The one thing in its favour was that the room was quiet and I did get a good night's sleep, prior to my very early flight. I... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We have just checked in & what a mistake we have made! I have never in my life found such rude staff! Half of our party checked in at lunchtime, paid for the transfers to the airport & requested 8-8.30 which they were told was fine. When we arrived after a long day at work then a long drive, we... More 

Was this review helpful? Yes 1
Wales, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked this hotel for the night before our big holiday. We also paid to store our car there whilst on holiday for two weeks. When we arrived the night before we found the staff to be unpleasant and un attentive. They did not show us our room which happened to be in a separate part at the back of... More 

Was this review helpful? Yes 2
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Thank you for writing a review of your stay with us. I am sorry you felt that the hotel was unwelcoming. We are a small family run hotel and we value our guests and their opinions, endeavouring the improve on our service and standards where possible. I apologise for the the less than positive welcome from our reception. I will... More 

Bedford, United Kingdom
Level Contributor
98 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We tend to use this hotel each time we fly from Gatwick. It is good value, this time we paid £112 for one night's stay and 15 nights parking (for an extra £10 we had the car cleaned ready for our return). Staff were friendly as always. The room was basic but clean - we tend to arrive about 9pm... More 

Was this review helpful? Yes 1
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Thank you for taking the time to write a review following your recent stay with us. We are delighted you find the hotel offers excellent value for money and you enjoyed your stay with us. It is so nice to hear positive comments from returning guests. We will look forward to welcoming you back in the near future. Kind regards... More 

Lydbrook, United Kingdom
Level Contributor
131 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I used this hotel as a place to stay the night before a flight and somewhere to park the car whilst away. The overall deal was very good, and I also ordered a 3 course meal at a reduced price in the same package. The room was small but had a comfortable bed with plenty of space in it. A... More 

Was this review helpful? Yes
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Thank you for taking the time to write a review following your recent stay with us. We are delighted you found the hotel offers excellent value for money and you enjoyed your stay with us and found our airport transfer prompt and reliable. I will pass your comments onto maintenance with regards to the fan and window. We will look... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booked in as we had an early morning flight, but didn't get any sleep. The bunk beds looked like they were going to fall apart, and the noise levels were horrendous. All we heard all night was the reception doors banging as people came and went. It was handy for the airport, and the minibus was fine, although you had... More 

Was this review helpful? Yes
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Thank you for writing a review on our Hotel. We do value our guests and their opinions, endeavouring to improve on our standards and service where possible. As the hotel is mainly for guests travelling to and from the airport at different times of day and night there will be some noise. Unfortunately this is out of our control but... More 

Northampton, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here the night before our very early holiday flight. The room was okay it was clean - one review here says there was scum on the bath, there wasn't, the rath nasty green bath was just scratched badly and in dire need of updating. It could be a great little place, but it just misses the mark. The... More 

Was this review helpful? Yes
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Thank you for taking the time to review on our hotel. We do value our guests and their opinions, endeavouring to improve on service and standards where possible. It is valuable to get guests observations, so we can look into these situations. Please accept my apologies that you found the bed uncomfortable, I will pass this onto the housekeeping manager... More 

Ipswich, England, United Kingdom
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have been using the Cambridge hotel for many years now as a starter to our holidays and leave the car until we get back. The staff are very friendly and helpful and make booking in, dropping off your bags and car etc easy. The rooms are clean and tidy and well cared for (not the Ritz by far but... More 

Was this review helpful? Yes
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Thank you for taking the time to review the Gatwick Cambridge Hotel following your recent stay with us. We are delighted you have chosen to stay with us on several occasions and that you feel we offer excellent customer service and that the hotel is clean and tidy. We are thrilled that you enjoyed dining in our Kemal restaurant and... More 

Abergavenny, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked parking and overnight stay before our holiday,check in was quick and efficient and our room was clean and comfortable.transfer to airport the next morning was prompt.All in all very happy with our experience would book again and have recommended to friends .

Was this review helpful? Yes 1
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Thank you for taking the time to review our hotel after your recent stay with us. We are delighted you enjoyed your stay. I will pass your kind comments onto the reception staff and housekeeping. We value our guests and their opinions, endeavouring to improve on standards and service where possible. We will look forward to welcoming you back in... More 

common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

1st time doing a hotel park and stay and it was so good! We stayed here the night before our flight from gatwick 2 weeks ago. We left our car for 10days with the hotel and can't complain at all. We checked in quite late too and they still provided us with food, the room was quite small but for... More 

Was this review helpful? Yes 3
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Thank you for taking the time to write a review following your recent stay with us. We are delighted you found the hotel offers excellent value for money and you enjoyed your stay with us and found our airport transfer prompt and reliable. We will look forward to welcoming you back in the near future. Kind regards Sarah Brown More 

Hotel Review Summarization

What travelers say

  • Family room(6)
  • Car keys(4)
  • Car parking(4)
  • Mini bus(4)
  • Overnight stay(3)
  • Top floor(3)
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85 photos of this hotel

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