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The Lawn Guest House

4.0 of 5
30 Massetts Road | Horley Gatwick, Horley RH6 7DF , England
Hotel amenities
The Lawn Guest House
Ranked #17 of 24 Horley B&B and Inns
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142 reviews from our community

    Trip type
Traveler rating
    64
    37
    19
    15
    7
Date Rating
Eastleigh, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 17, 2013 NEW

We had a brilliant stay at the Lawn guest house"once we could get through the front door"It was not very pleasing having to keep ringing the bell after a long trip up to there.When we eventually managed to get in,there was no one to greet or take us to our room.Another bell ringing required. In the morning,we got down early... More

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Langley City, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 12, 2013 NEW

Reasonable house, but seems to need a bit of upkeep. Mouldy smells in some areas. Garden is overgrown and just doesn't look like the pictures. First turn-off was a 2 pound charge for using a credit card. Geesh, this is the year 2013. No one around to offer assistance with luggage to room upstairs. No heat - Yes, I know... More

Was this review helpful? Yes 2
TheLawnGuestHouse, Guest Relations Manager at The Lawn Guest House, responded to this review
May 13, 2013

Thank you for taking the time to write your review. There is an ongoing investment plan in place and we are making improvements to guest accommodation, I do however appologies for the mouldy smell, I do make regular checks to guest rooms for any maintenance required. When you pay for your road tax online or pay for your airline tickets,... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 11, 2013

Extra charges for using credit card, Extra cost for Airport transfers outside of their hours, Mold Growing in the corners of Room 5 Cost of early morning shuttle the sames as taxi 9 pounds for an 10 min ride Room very cold, no heat Bathroom had an bathtub We would not ever, ever book this hotel again

Was this review helpful? Yes 1
TheLawnGuestHouse, Guest Relations Manager at The Lawn Guest House, responded to this review
May 13, 2013

Thank you for taking the time to write your review. I am saddened to read this terrible review, our reputation is based on good reviews and I am sorry you felt strongly about your stay with us. Please note there is an on-going investment plan in place and we are making improvements to guest accommodation, I do however appologies for... More

Eastbourne, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 7, 2013

my husband and myself booked one night. I had stayed before and it was wonderful but what I did not know was that six years ago it was sold. To my surprise the standard was extremely poor. Do not be fooled by free transfers. Money was demanded from us by the owner's mother who was the driver for the transfer... More

Was this review helpful? Yes 1
TheLawnGuestHouse, Guest Relations Manager at The Lawn Guest House, responded to this review
May 8, 2013

Thank you for writing a review, although your title is somewhat dramatic. Free transfers run from 9am until 10pm. My mother is a licenced private hire driver, she uses her car/taxi with The Lawn Guest House advertisement on the sides of the car. The fare for the out of hours taxi service is mentioned to you prior, in fact the... More

Helsinki, Finland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 30, 2013

Me and my friend stayed in a twin room in the top floor and it was very clean, quiet and comfortable all in all. The staff was very nice and friendly and the house pretty. However, the locks & the keys were difficult to use and it seems that the cleaning maid could not use them either as every time... More

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TheLawnGuestHouse, Guest Relations Manager at The Lawn Guest House, responded to this review
May 1, 2013

Thank you for writing a review, your comments are valuable and we appreciate your feedback. Room 2 was redecorated recently and so I am very happy to know that you enjoyed your stay in this new room, we feel proud of our investment and are continuing to redecorate some more of our rooms and bathrooms. This room had a nice... More

Crawley, United Kingdom
1 review
5 of 5 stars Reviewed April 28, 2013

Stayed one night.in a quiet room on the top floor. The room had nice furnishings and felt more like a bedroom rather than a hotel room - your feet sink into the carpet. The room has free wifi which was a bonus and a book full of information like places to eat including menus - very helpful. Staff were very... More

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New Milton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 28, 2013

Booked in before a recent flight to The Lawn, spotlessly clean, comfortable room, with all you need for a nights stay. Lovely cooked breakfast and brilliant transfer/pick up service to Gatwick Airport .family owned and run by the very friendly and helpful family members. We will most certainly book here again, close to Restaurants and shops so all in all... More

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Gilleleje, Denmark
2 reviews
4 of 5 stars Reviewed April 21, 2013

The owner and staff were very nice, especially when they helped bring our heavy suitcase up 2 flights of stairs. The room was quiet and it was cleaned every day with fresh towels. Bathroom is perfect, shower is modern. The only negative thing was the breakfast. Its an extra 5 pounds for eggs etc. so if you can be content... More

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Haughley
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 30, 2013

We have used The Lawn Guest House several times as it is a really handy place to stay overnight before flying from Gatwick. Leaving the car at the Guest House takes the worry out of parking and is an excellent value alternative to airport parking. We have always received a warm welcome on arrival at the Guest House and staff... More

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Portsmouth, United Kingdom
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed March 19, 2013

We booked last minute, into The Lawn guesthouse to ensure we would be able to reach Gatwick Airport during the recent chaotic snowy conditions. We got the last parking space, which was good and were shown to a nice, clean, comfortable room, which was also good, but there was no heating. We were quickly offered another room but opted to... More

Was this review helpful? Yes 2
TheLawnGuestHouse, Guest Relations Manager at The Lawn Guest House, responded to this review
March 21, 2013

Hello, I would like to refer you to the review previous to yours titled 'Superb Establishment', this couple were also there at the time of breakfast. I offer cooked breakfast if you book direct with me, your booking was via booking.com, you buy cooked breakfast as a supplement with this agent. I am certainly not dishonest as I was showing... More

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Additional Information about The Lawn Guest House

Also Known As:
The Lawn Guest House Hotel Horley
The Lawn Guest House Hotel
Address: 30 Massetts Road | Horley Gatwick, Horley RH6 7DF , England
Region: United Kingdom > England > South East England > Surrey > Horley
Amenities:
Free Breakfast Free Parking Pets Allowed
Hotel Style:
Ranked #17 of 24 B&Bs / Inns in Horley
Price Range: $
Hotel Class:4 star (4*)
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The Lawn Guest House
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