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Menzies Chequers Gatwick

4.0 of 5
Brighton Road, Horley RH6 8PH, England (Formerly Thistle London Gatwick)
Hotel amenities
Menzies Chequers Gatwick
Ranked #5 of 13 hotels in Horley
3.5 of 5 stars 174 Reviews
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174 reviews from our community

What travelers say about this hotel
  • Good value(5)
  • Car park(5)
  • Very clean(4)
  • Very impressed(3)
  • Flat screen(3)
  • Ground floor(3)
  • Early morning(3)
Traveler rating
    37
    56
    33
    24
    24
Only show reviews for Family (27) | Couples (81) | Business (19)
Date Rating
Indianapolis, Indiana
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed June 3, 2012 NEW

We stayed here one night after a late arrival at Gatwick. The first room had 2 twin beds and was extremely dated. We asked for a double and were moved to a completely remodeled room which was a pleasant surprise. Apparently the hotel is in the midst of a remodel. Our new room was very nice although there was no... More

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Southern England
Top Contributor
55 reviews 55 reviews
Reviews in 49 cities Reviews in 49 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed May 26, 2012
1
person found this review helpful

Stayed one night before flying from Gatwick. Easy to find on the A23. The hotel seems to be tacked onto a pretty scruffy pub. However, once in reception, the hotel has the look and feel of a well run establishment. According to a book in the room, the attached pub has a long history going back several hundred years. Sadly,... More

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Iain Lindsay, General Manager at Menzies Chequers Gatwick, responded to this review
June 1, 2012

Thank you for your mixed review after your stay at the hotel. Later this year we are hoping to remove the building situated next to the pub and refurbish the pub which should bring it in line with the other areas of the hotel. Menzies Hotels purchased the property run down in 2007 and since the purchase have spent over... More

Hoevelaken
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 23, 2012

Very good hotel for traveling. Near Gatwick (10 minutes by car).

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 21, 2012
1
person found this review helpful

Was NOT impressed, first room key failed, then found had been given twin not double. Went back to reception to find a family had similar problems- we were given their room and a key before they managed to leave it! Couldn't sleep well as walls paper thin- could hear snoring, water running things being plugged in and conversations from room... More

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Iain Lindsay, General Manager at Menzies Chequers Gatwick, responded to this review
June 1, 2012

Further to your recent review I apologise the hotel did not meet your expectations. When you make bookings on line it states twin/double and you can make a request for one or the other however this is not guaranteed. The heating within the hotel is switched off for the summer and the hot temperature was due to the hot weather... More

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1 of 5 stars Reviewed May 20, 2012
1
person found this review helpful

Stayed the night before our early flight. Had a meal in the restaurant which was good but the room itself was stifling hot, just like being in a sauna and neither we nor our friends got a winks sleep. Will not be staying there again, it was not a good experience

Was this review helpful? Yes
Iain Lindsay, General Manager at Menzies Chequers Gatwick, responded to this review
June 1, 2012

Thank you for your recent review. The heating is off in the hotel and the temperature was caused by the current hot weather conditions. Although the windows have restrictors on them for health and safety reason if you had asked the reception they would have organised a fan on your behalf. Iain Lindsay General Manager More

London
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
1 of 5 stars Reviewed May 19, 2012

Stayed the night before our early flight. Arrived at reception, no one there all dark, then the receptionist came and advised there had been a power cut which is fair enough. Checking in there was no enthusiam from staff, looked at transfers as I booked because advised were 24 hours, yet they start at 5am?? Asked about this and were... More

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Iain Lindsay, General Manager at Menzies Chequers Gatwick, responded to this review
June 1, 2012

Thank you for your review and although disappointing your comments will be taken on board and actioned. I apolosie that everything was not to your expecteations. The specific comments to your room will be looked further into if you completed your comment cards prior to departure. Once we have identified the room we will arrnage for the mattress to be... More

KINTYRE
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 16, 2012

Unbeatable value for money for our weekend stay to attend a nearby wedding. Yes, there was a hole in a corridor ceiling, the breakfast experience was not great and the pub lacked atmosphere but for the money I paid I could not complain. An excellent walk-in shower was the highlight of our room. The Staff and service was also excellent.... More

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Gatwick, United Kingdom
1 review
1 of 5 stars Reviewed May 16, 2012

It sound Good is the transfer, every half hour, for £3. On the way I was told "you pay me" whilst walking away in a flippant way. Checkin was ok but, when I tried to order room service I was told it was over an hour wait because of a big group. I was not warned when I checked in.... More

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Cardiff, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 15, 2012

We stayed at this hotel during late April and early May prior to departure and upon return. We booked the hotel with parking and paid extra for the breakfast on both stay. This hotel has excellent position from Gatwick airport being 2.5 miles and surrounded by places to eat, fuel station, etc. The rooms were nicely furnished with king size... More

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Belfast, United Kingdom
Senior Contributor
21 reviews 21 reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed May 14, 2012

hotel very old and dreary!! staff are rude in reception, in the pub, staff are lazy, expect to shout drinks order across the bar from the table, order food from the table across to the bar!! they are more interested discussing there weekend antics and texting on their phone!! my room was fine, but i had been upgraded to a... More

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Iain Lindsay, General Manager at Menzies Chequers Gatwick, responded to this review
May 24, 2012

Thank you for your recent review I was disappointed to read your experience and I can assure you your points have been taken on board regarding the reception staff being unfriendly and the smell of smoke in your room from a previous guest. It is pleasing the the barman in the pub was friendly and I will pass your comment... More

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Additional Information about Menzies Chequers Gatwick

  • Menzies Chequers Gatwick Horley
  • Menzies Chequers Gatwick Hotel Horley
Address: Brighton Road, Horley RH6 8PH, England (Formerly Thistle London Gatwick)
Price Range: PLN: $

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Menzies Chequers Gatwick
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