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Airport Inn Gatwick

3.0 of 5 Longbridge Roundabout | Gatwick, Horley RH6 0AB, England (Formerly Gatwick Moat House)
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Airport Inn Gatwick
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Airport Inn Gatwick
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661 reviews from our community

Traveler rating
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    50
    43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bridgend, United Kingdom
1 review
3 of 5 stars Reviewed November 7, 2012

Our stay at Gatwick Moat House Best Western was ok average room, but we would have appreciated being informed of the £7.00 charge for parking the car prior to entering the car park which had barriers in place by the time we tried to leave the following morning. Also found the food in the bar quite expensive.

Was this review helpful? Yes
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review

Dear guest, Thank you for taking the time to write a review of your time with us. I’m pleased to read that you enjoyed your stay and your room was satisfactory. I’m sorry you were not made aware of these charges, I will make sure to tell our team members to alert our guests to the charges. Kind regards, Vicky... More 

Vancouver, Canada
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 5, 2012

Stayed 7 nights. Took the train to London. Clean hotel, new plasma TVs, the bar was good but the food was expensive. Easy to get to the Airport. The staff were very nice. The airport bus comes right to the door every 15 minutes .

Was this review helpful? Yes
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review

Dear guest, Thank you for taking the time to write a review of your time with BEST WESTERN Gatwick Moat House. I’m very pleased to read that you enjoyed your stay with us and our staff were professional throughout your stay. I hope to welcome you back to the hotel in the near future. Kind regards, Vicky Punchaye Resident Manager More 

Midlands
Top Contributor
130 reviews 130 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed November 2, 2012

Good location for car parking deal. Transit hotel - poor quality. Aircon in room not working which was not attended too despite promises. Lesson learnt - would rather pay more in future for a better quality hotel.

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QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review

Dear guest, Thank you for taking the time to write a review of your stay with us. I am sorry to read that you did not enjoy your stay with our hotel. I would appreciate the chance to restore your faith in our hotel, so please email your name, room number and date of stay to ops.gatwick@qmh-hotels.com. I will also... More 

Derby, United Kingdom
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed October 28, 2012

Stayed 1 night prior to flying out of Gatwick Arrived and had to wait nearly 10 minutes before being acknowledged at reception Room was ok nothing special what you would expect from a airport hotel. Had pre booked dinner Food was ok but for the price should have been much better Checkout .. tried to charge extra for dinner even... More 

Was this review helpful? Yes
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review

Dear guest, Thank you for taking the time to write a review of your stay with our hotel. I’m pleased to read that you were satisfied with your room and meal but I am sorry that you feel as though we have poor customer service. We strive to deliver the best service to our guests at all times and in... More 

St Peter Port, United Kingdom
Top Contributor
57 reviews 57 reviews
41 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 24, 2012

Really close to the airport and frequent bus transfer (every 15 mins or so in the day, and 30 mins all night) make this a good choice for a night stop. The hotel also has a nice bar area and a reasonable restaurant if you don't want to venture out. I had room service as arrived very late and service... More 

Was this review helpful? Yes
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review

Dear guest, Thank you for taking the time to write a review of your stay with us. I am very pleased to read that you enjoyed your time with us and everything was to a high standard. I’m very happy to read that you will be staying with us again soon and I hope that your upcoming stay is just... More 

Southampton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 23, 2012

I've stayed here twice now prior to nearly morning flight to Prague. Clean and tidy spacious rooms, good size bathroom (with bath). Hotel hopper bus always on time and very short trip to and from airport. You could walk if you knew the way and didn't have too much luggage :) Overall, nothing fancy but exactly what I need from... More 

Was this review helpful? Yes
QMHManager, General Manager at Airport Inn Gatwick, responded to this review

Dear guest, Thank you for taking the time to write a review of your time with us. I’m pleased to read that you enjoyed your stay and found us to be very well priced. I hope to welcome you back to the hotel in the future. Kind regards, Vicky Punchaye Resident Manager More 

Sandweiler, Luxembourg
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed October 21, 2012

Don't waste your money. Shuttle bus is infrequent at night, waited half an hour. Room.fan is extremely noisy. Room smells bad. Windows can't open. Everything is really old in the room. carpet dirty. Curry and cobra beer on thee menu. I won't be back for sure.

Was this review helpful? Yes
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review

Dear guest, I am extremely disappointed to read your review as we have not delivered the standard of quality we strive to extend to all of our guests. I would be grateful for the chance to restore your faith in Best Western Gatwick Moat House, so please email your name, room number and date of stay to discuss any issues... More 

Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 21, 2012

I had a one night stay at the Moat House. The room was clean, though the double bed was a bit small. I was on my own for the visit, so it wasn't a big deal for me at the time. The windows in the bedroom don't open, which can be a little bit claustrophobic. The receptionist gave me a... More 

Was this review helpful? Yes
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review

Dear guest, I’m pleased to read that you enjoyed your stay with us. I’m glad our breakfast was more appealing to the others you have sampled in the past. I hope to welcome you back to the hotel soon and thank you for your feedback. Kind regards, Vicky Punchaye Resident Manager More 

Bristol UK
Senior Contributor
48 reviews 48 reviews
31 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed October 20, 2012

Needed to catch an early flight out of Gatwick, so this hotel was cheap and fitted the bill nicely for somewhere near Gatwick (very near as it turns out). For a sub £60 room, I wasn't expecting the earth, but was pleasantly surprised by the courteous and efficient staff on the main desk, and the room amenities. Nice TV, comfy... More 

Was this review helpful? Yes
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review

Dear guest, Thank you for leaving feedback on your stay with us. I’m pleased to read that you enjoyed your stay with us and found your room to be comfortable. I am extremely sorry that your room had a less than pleasant smell. I can assure you our rooms and bathrooms are cleaned thoroughly but I would like to investigate... More 

Moroto, Uganda
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 18, 2012

As so many people we needed somewhere to pass a night before a morning flight from Gatwick and the Moat House Best Western seemed to offer the best deal for convenience and value for money. It is on one of the main hotel bus routes and buses pass by to north and south terminals at least every 20 minutes night... More 

Was this review helpful? Yes
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review

Dear guest, Thank you for taking the time to write a review of your stay with our hotel. I’m very pleased to read that you enjoyed your stay with us and I am glad that you would recommend us to others. I look forward to welcoming you back to the hotel in the future. Kind regards, Vicky Punchaye Resident Manager More 

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Additional Information about Airport Inn Gatwick

Address: Longbridge Roundabout | Gatwick, Horley RH6 0AB, England (Formerly Gatwick Moat House)
Location: United Kingdom > England > Surrey > Horley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Airport Inn Gatwick 3*
Number of rooms: 125
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Also Known As:
Best Western Gatwick Moat House Hotel Horley
Best Western Horley
Horley Best Western

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