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Airport Inn Gatwick

3.0 of 5 Longbridge Roundabout | Gatwick, Horley RH6 0AB, England (Formerly Gatwick Moat House)
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Airport Inn Gatwick
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Airport Inn Gatwick
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648 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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northants
Contributor
15 reviews 15 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at the hotel overnight for the second time prior to our flight. The rooms are comfortable and clean. The food is very good, plenty of choice for breakfast.The bar is pleasant with a very friendly staff. Check in and check quite fast. Allow 20 minutes transfer time via the shuttle bus. When I next fly from Gatwick I will... More

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Warminster, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We booked this as a Park/Fly/Stay option. On arrival we followed the given directions to the underground car park and found it to be far too small for the number of bookings being taken. We were left with no option but to park on one of the ramps (as many others had also done) and even this was the very... More

Was this review helpful? Yes 1
Cambridge, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I stayed here on a park and stay package but like many other people found the car park full when I arrived - despite having rung in advance to check availability as I was arriving late. You are offered alternative parking at a sister hotel or waiting to see if a space is available in the morning. If you have... More

Was this review helpful? Yes 1
Suffolk
Top Contributor
77 reviews 77 reviews
40 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed overnight and parked our car here for the 11 days we were on holiday. Easy to find and parking no problem at all, the underground parking facility led into the reception area of the hotel and the check in was speedy and efficient. The room was comfortable, well furnished, nice bathroom, kettle, coffee and tea in the room.... More

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Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Guest Thank you for your review and I am pleased to read you enjoyed your stay. I will share your honest comments with the team. Thanking for your time to share with us your experience I hope to welcome you to the hotel again. Kind regards More

Wirral, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Not impressed! I booked this hotel through Gatwickreservations.com for my son who was landing at Gatwick at 2:40am but not getting picked up until morning. He arrived at the hotel and was told there was no record of the booking -he phoned me [at 3am] and I sent them a copy of the confirmation e mail - still no record... More

Was this review helpful? Yes 1
Wickford, United Kingdom
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Great price. Good food (if a little pricey). Good service. Well placed and easy transport to airport - £3 each way pp. Take cost of car park into consideration and you have yourself a bargain. Will use again.

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Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Guest Thank you for your review and I am pleased to read you enjoyed your stay. I will share your kind comments with the team. Thanking for your time to share with us your comments I hope to welcome you to the hotel again. Kind regards More

Tampa, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Basic run down airport hotel. There is a shuttle to airport but it is hard to figure out what shuttle to take. It had free wifi. There was no bottled water in the room. I slept okay and woke up early to head back to the airport so I did not spend much time in the room anyway.

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Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Guest Thank you for your review and I am pleased to read you enjoyed your stay. I will share your honest comments with the team. Thanking for your time to share with us your experience I hope to welcome you to the hotel again. Kind regards More

Wollongong
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This was the worst experience of the five hotels we stayed at during our recent trip to England. The room was tiny, and ours should not have been let, shower bathroom water was not draining, and residue still there from previous use. We did not discover this until the morning, after a restless sleep on the rock hard bed which... More

Was this review helpful? Yes 1
Dundee, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here on 22nd September and was well impressed.The staff were so nice and friendly,the hotel was beautiful,our room was beautiful,had a few drinks and something to eat and the food was really good also,shuttle bus to airport was like every 10 mins which is well handy. Had absolutely no complaints whatsoever and would definately go back.Well worth the money.

Was this review helpful? Yes
Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Kathleen Thank you for your review and I am pleased to read you enjoyed your stay. I will share your kind comments with the team. Thanking for your time to share with us your experience I hope to welcome you to the hotel again. Kind regards More

London, United Kingdom
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

The lobby is nice and friendly staff however hotel is run down. Bathroom was dated when showering water kept blocking so was a horrible experience the room was freezing the windows were horrible so overall not a nice experience at all.

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Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Miss Enney Thank you for taking time to review your recent stay at the Airport Inn Gatwick. I am really sorry you did not enjoy your stay with us. As you noticed our reception, lobby, lounge and bar areas have been recently refurbished and as a future project we are going to try to concentrate on our bedrooms. Please... More

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Additional Information about Airport Inn Gatwick

Address: Longbridge Roundabout | Gatwick, Horley RH6 0AB, England (Formerly Gatwick Moat House)
Location: United Kingdom > England > Surrey > Horley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Airport Inn Gatwick 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Best Western Gatwick Moat House Hotel Horley
Best Western Horley
Horley Best Western

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