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Airport Inn Gatwick

3.0 of 5 Longbridge Roundabout | Gatwick, Horley RH6 0AB, England (Formerly Gatwick Moat House)
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Airport Inn Gatwick
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Airport Inn Gatwick
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643 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wirral, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Not impressed! I booked this hotel through Gatwickreservations.com for my son who was landing at Gatwick at 2:40am but not getting picked up until morning. He arrived at the hotel and was told there was no record of the booking -he phoned me [at 3am] and I sent them a copy of the confirmation e mail - still no record... More

Was this review helpful? Yes 1
Wickford, United Kingdom
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great price. Good food (if a little pricey). Good service. Well placed and easy transport to airport - £3 each way pp. Take cost of car park into consideration and you have yourself a bargain. Will use again.

Was this review helpful? Yes
Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Guest Thank you for your review and I am pleased to read you enjoyed your stay. I will share your kind comments with the team. Thanking for your time to share with us your comments I hope to welcome you to the hotel again. Kind regards More

Tampa, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Basic run down airport hotel. There is a shuttle to airport but it is hard to figure out what shuttle to take. It had free wifi. There was no bottled water in the room. I slept okay and woke up early to head back to the airport so I did not spend much time in the room anyway.

Was this review helpful? Yes
Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Guest Thank you for your review and I am pleased to read you enjoyed your stay. I will share your honest comments with the team. Thanking for your time to share with us your experience I hope to welcome you to the hotel again. Kind regards More

Wollongong
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This was the worst experience of the five hotels we stayed at during our recent trip to England. The room was tiny, and ours should not have been let, shower bathroom water was not draining, and residue still there from previous use. We did not discover this until the morning, after a restless sleep on the rock hard bed which... More

Was this review helpful? Yes 1
Dundee, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here on 22nd September and was well impressed.The staff were so nice and friendly,the hotel was beautiful,our room was beautiful,had a few drinks and something to eat and the food was really good also,shuttle bus to airport was like every 10 mins which is well handy. Had absolutely no complaints whatsoever and would definately go back.Well worth the money.

Was this review helpful? Yes
Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Kathleen Thank you for your review and I am pleased to read you enjoyed your stay. I will share your kind comments with the team. Thanking for your time to share with us your experience I hope to welcome you to the hotel again. Kind regards More

London, United Kingdom
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 1 week ago via mobile

The lobby is nice and friendly staff however hotel is run down. Bathroom was dated when showering water kept blocking so was a horrible experience the room was freezing the windows were horrible so overall not a nice experience at all.

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Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Miss Enney Thank you for taking time to review your recent stay at the Airport Inn Gatwick. I am really sorry you did not enjoy your stay with us. As you noticed our reception, lobby, lounge and bar areas have been recently refurbished and as a future project we are going to try to concentrate on our bedrooms. Please... More

London, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for 2 nights during the peak season in August. You get what you pay for, but by no means does this mean it was a bad place. The price was very reasonable, but the service was good. There isn't free parking, so be warned, you have to park at the hotel next door and then walk across.... More

Was this review helpful? Yes
Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear guest, Thank you for taking the time to review your stay.I am very pleased to read that you enjoyed your time with us and found us to be of good value. I hope to see you back at the hotel very soon. Kind regards, More

Brisbane
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The airport Inn was good value for money basic and exactly what I expected - what I didnt expect after making a booking was to be transfered to a sister hotel which was not of the same standard. Apparently this happens quite frequently and a free breakfast or bottle of wine is meant to compensate. If this happens get a... More

Was this review helpful? Yes 1
kent
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In my search for a pre holiday night stay and car parking I went to the martin Lewis web page (moneysavingexpert.com). He had some good links to good deals. I clicked on the APH link and got The Airport Inn and APH car park for 8 days so cheap. It suited me because we drove to the APH car park,... More

Was this review helpful? Yes 1
Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Guest Thank you for your review and I am pleased to read you enjoyed your stay. I will share your kind comments with the team. Thanking for your time to share with us your comments I hope to welcome you to the hotel again. Kind regards More

St. Albans, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I could not find a parking space in the hotel car park - had to leave car temporarily double banked on a ramp in the car park, whilst checking in. I was offered the option to leave the car there on the ramp (hotel not accepting responsibility for any damage caused), with any cars looking for space having great difficulty... More

Was this review helpful? Yes
Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Bostonian49 Thank you for taking time to review your recent stay at our hotel. I am realy sorry you did not your time with us. I am going to share your honest comments with my team to make sure we improve the service and customer experience. I would like to take this opportunity to ensure you that we always... More

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Additional Information about Airport Inn Gatwick

Address: Longbridge Roundabout | Gatwick, Horley RH6 0AB, England (Formerly Gatwick Moat House)
Location: United Kingdom > England > Surrey > Horley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Airport Inn Gatwick 3*
Number of rooms: 125
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Travelocity, Agoda, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Airport Inn Gatwick reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Gatwick Moat House Hotel Horley
Best Western Horley
Horley Best Western

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