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Holiday Inn London-Gatwick Airport

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Povey Cross Road, Horley RH6 0BA, England
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Holiday Inn London-Gatwick Airport
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Holiday Inn London-Gatwick Airport
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1,193 Reviews from our TripAdvisor Community

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Traveler rating
    268
    510
    278
    87
    50
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (311)
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Oxford, England, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We parked here for Two weeks & strayed on are arrival back. Quick check in on arrival and the rooms were very Comfortable. The Hotel is very modern & clean. Would highly recommend it. The Hotel is a five Minute Taxi ride (£12) from the Gatwick North Terminal. The price is also very Competitive.

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1 review
3 of 5 stars Reviewed 2 days ago NEW

The hotel is average and what I would expect for the establishment. The food is good if not overpriced, with service being slow - especially including that the dining room was hardly full. The main reception area and bar are well kept and nicely furnished and the staff are incredibly polite and helpful. The main downfall apart from the prices... More 

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Birmingham, United Kingdom
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Slow checking people in - although I appreciate this was the start of the school holiday. Even worse was the slow bar service... Zzzzzz. Then just to round off the night it took twenty minutes to get a drink in the restaurant and an hour to get food. Very expensive, poor service and very SLOW! Get more staff!!!

Was this review helpful? Yes 1
Troon, Scotland, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

this was a really good hotel right near the airport. lovely food. the staff were friendly and helpful. the rooms were spacious and quiet. very good price and a really good start to a very lovely holiday.

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Catherine J, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Sarah D Thank you for your very nice comments regarding our Hotel, your Food and our staff being friendly and helpful. We are very pleased you enjoyed your stay with us and found your room to be spacious and quiet. We hope you had a lovely holiday and that we can look forward to welcoming you back again in... More 

Kyrenia N.Cyprus
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed two separate nights ,beginning and end of holiday trip, in June and July. Ideal for my needs with Tesco next door to do essential shopping. Check in staff most helpful, found me an ideal room and arranged help with my baggage for me. A tip- if you are travelling to or from the North Terminal the shuttle bus stop... More 

Was this review helpful? Yes 1
Catherine J, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Ann B Thank you for taking the time to write your review of the Holiday Inn London-Gatwick Airport. and for your positive comments regarding our staff. We are really pleased you enjoyed both your stays with us and found Tesco's next door to be very useful. We do hope we can look forward to welcoming you back again in... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here the night before an early flight with my husband and my 2yr old. Staff were really friendly, room size was great. What really was a great addition though was the kids area in the restaurant lounge, mats, books and a little kitchen which my little girl loved! And the kids food was excellent with a great choice

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Catherine J, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Chapman1988 Thank you for taking the time to write your review of the Holiday Inn London-Gatwick Airport and for your positive comments regarding our staff, rooms and the kids area. We are delighted you and your family enjoyed your stay with us. We look forward to welcoming you back again in the near future. Kind regards Catherine James More 

Sydney, Australia
Level Contributor
147 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
2 of 5 stars Reviewed 1 week ago

Typical airport hotel, boring, simple, but seems effective. Staff know what they are doing at check in. Very complicated shower taps and when we rang for help they had no idea how to work them either???? They also charge for the shuttle to the airport (3 quid). Parking is impossible unless you book ahead. Air conditioning was very loud so... More 

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Lowestoft, United Kingdom
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

A very good location for Gatwick airport. We arrived late, but managed to find a parking space. It was very busy and staff were pressed, but managed the situation. They were quick, efficient and friendly. Our quiet room was very clean and great for one night. Breakfast was well organised and adequate. We checked out on time, although it was... More 

Was this review helpful? Yes 1
Catherine J, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Peter B Thank you very much for taking the time to write your review of the Holiday Inn London-Gatwick Airport and for your positive comments regarding our staff, your room and breakfast. We are very pleased you enjoyed your stay with us. We do hope we can look forward to welcoming you back again in the near future. Kind... More 

W Yorkshire
Level Contributor
131 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here last night, like the majority of people using the park and stay option. The room is ok, but the bathroom was definitely in the "need renovating " period of existence. The bar food was ok, the wine ok. What can I say, its a chain holiday inn that serves a purpose.

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Catherine J, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear ZX6RRick Thank you for your review following your recent stay with us and for your positive comments regarding your room and the bar food & wine. I will take your comments up with our Operations Manager. I do hope you were not too disappointed with your stay and we can look forward to welcoming you back again in the... More 

Somerset
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Chose this hotel as it's very close to the Gstwick Airport terminals (10-15 min shuttle ride which run regular and often and cost £6 return) as I had a flight very early the following morning. Went for the stay, park and fly option with a night in the hotel and 5 days car parking for less than £100. Overall the... More 

Was this review helpful? Yes 1
Catherine J, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Mark C Thank you for your review of the Holiday Inn London-Gatwick Airport following your recent stay with us and for your positive comments regarding our staff and the Hotel. We are delighted you enjoyed your stay. We do hope you will choose to stay with us again in the future and we can look forward to welcoming you... More 

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