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All 13 Horley hotels

Holiday Inn London-Gatwick Airport

3.0 of 5 Hotel   |   Povey Cross Road, Horley RH6 0BA, England
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Ranked #5 of 13 Hotels in Horley
A recent review
4 of 5 stars reviewed 5 days ago
JessicaB2610 Sandgate, United Kingdom
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969 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Top Contributor
55 reviews 55 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

spent one night, but it was more than enough. Reception personnel efficient, but stressed and quite unfriendly. Better buy the bus ticket from the reception, though. To get to your room, you need to go through long and smelly aisles. A path that prepares the sad guest psycologically. Rooms are not very well kept, noisy and banal. The bathroom has... More

Was this review helpful? Yes
Catherine J, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear november1965 I was very sorry to read your comments regarding your recent stay with us. I would like the opportunity to discuss this further with you. If possible, please could you contact me directly at the hotel at a time convenient to you. I look forward to hearing from you. Kind Regards Catherine James More

Sandgate, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very pleased to stay in a hotel which ensures that guests have an easy and efficient park and fly experience: check in was prompt and professional, the room was clean and comfortable and the pick up bus was punctual. On the return, the hotel staff were ready for the many guests arriving to pick up their cars and we got... More

Was this review helpful? Yes
Catherine J, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear JessicaB2610 Thank you for taking the time to write your review of the Holiday Inn London-Gatwick Airport following your recent stay with us. We are delighted you enjoyed your stay and look forward to welcoming you back again in the near future. Kind Regards Catherine James More

Leicester, United Kingdom
Top Contributor
71 reviews 71 reviews
26 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited here again for one night and car parking. Very convenient for Gatwick. Good room and comfortable bed. Quick reception. One comment remains from last year, whatever the management might say - The indefensible price of a glass of wine. As long as we pay, the charge will remain high!!! However the convenience out weighs the cost of one glass... More

Was this review helpful? Yes 1
Catherine J, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Jolyn52 Thank you for continuing to choose to stay at the Holiday Inn London-Gatwick Airport. We are very sorry if you feel the price of wine is high. We would like to assure you that our prices are in line with the local market. We do hope we can look forward to welcoming you back again in the future.... More

devon
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Good night's sleep in reburbished room. Very helpful staff. Easy regular transfer to terminal/station, arrived early enough to go into London for afternoon/evening on train. Returned by train from Sothampton on train, great advanced purchase at £5. Collection of car no problem

Was this review helpful? Yes 1
Catherine J, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear devondawdler Thank you for taking the time to write your review of the Holiday Inn London-Gatwick Airport. We are delighted you enjoyed your stay with us. Kind Regards Catherine James More

Derby
Contributor
15 reviews 15 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here just for one night with work and all in all had a very pleasant evening. On arrival check in was swift with no issues. The bedroom was much larger than expected with a large sitting area next to a very comfortable kink bed. Room was very clean and tidy as was the bathroom. Had a drink or two... More

Was this review helpful? Yes 1
Catherine J, Manager at Holiday Inn London-Gatwick Airport, responded to this review

Morning Thank you for such a great review, we really appreciate your comments and i'm delighted you had a good stay. I will pass your comments onto Artur as i know he will be very pleased you had a good restaurant experience. We hope to be able to welcome you back soon Sean More

Guildford
Top Contributor
184 reviews 184 reviews
13 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here having attended an awards ceremony at the hotel. Booking in was a bit laborious but the room was clean and comfortable. The awards do was also very good with the food being particularly good. This kind of hotel is always full of people passing through so it has a busy atmosphere with a wide variety of guests. For... More

Was this review helpful? Yes 1
Catherine J, Manager at Holiday Inn London-Gatwick Airport, responded to this review

Thank you for your review, i'm glad you had a good event at the hotel and enjoyed your stay. Best Regards sean More

Churt
Top Contributor
61 reviews 61 reviews
25 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have been using the Holiday In Park, stay and Go for some time now. It is very reasonably priced and has excellent transfers to Gatwick. Arriving the night before any journey, especially the early morning starts, takes the stress out of travelling and anxiety over accidents or problems on the M25! The team are cheerful and welcoming - the... More

Was this review helpful? Yes 1
Catherine J, Manager at Holiday Inn London-Gatwick Airport, responded to this review

Afternoon, Thank you very much for your positive review, i'm glad you enjoyed your stay and look forward to welcoming you back soon. Regards Sean More

Heathfield, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First and last time I will stay here. Sold hotel and parking package. Hotel OK but transfer to airport run by third party operator. Buses do not turn up as shown on timetable, hotel doesn't care and nor does operator. Late at night the last thing you need is to hang around in the cold waiting for unreliable buses.

Was this review helpful? Yes 2
Catherine J, Manager at Holiday Inn London-Gatwick Airport, responded to this review

Afternoon, I am very sorry you had some issues with our bus service, this is very unusual and it normally operates a very efficient and consistent service for us. I am keen to understand more about your issue so if you could let me have some specific days and times you were using the bus i can investigate fully. regards... More

Chippenham, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

But there isn't a great deal else going for it. I wouldn't want to stay here for more than a night. Sofa bed was squeaky and not long enough for our 5' 7" son. Room bland. IHG card holder told on arrival we'd been upgraded but they'd misread the booking and thought I was travelling alone rather than with my... More

Was this review helpful? Yes
Catherine J, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear Mark H Thank you for taking the time to write your review of the Holiday Inn London-Gatwick Airport and for your positive comments regarding the staff. We are very sorry for any problems you encountered during your stay. We do hope that this will not deter you from booking again with us in the future. Kind Regards Catherine James More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We parked here for 7 nights and the whole process was easy. Room was clean and spacious. We asked reception to arrange a taxi to take us to the airport. This took 5 minutes and cost £7. When we arrived back at Gatwick we took the shuttle back to the hotel. We waited 10 minutes for the shuttle to arrive... More

Was this review helpful? Yes
Catherine J, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this review

Dear 700asa Thank you very much for your review of the Holiday Inn and for your positive comments regarding our rooms. We look forward to welcoming you back again in the future. Kind Regards Catherine James More

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Additional Information about Holiday Inn London-Gatwick Airport

Address: Povey Cross Road, Horley RH6 0BA, England
Phone Number:
Location: United Kingdom > England > Surrey > Horley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn London-Gatwick Airport 3*
Number of rooms: 210
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Also Known As:
Holiday Inn Gatwick Airport Hotel Horley
Gatwick Airport Holiday Inn
Holiday Inn Horley
Horley Holiday Inn

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