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Thistle London Heathrow Hotel

3.0 of 5
Hotel website
Bath Road - Longford, West Drayton UB7 0EQ, England
Thistle London Heathrow Hotel
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Ranked #9 of 12 Hotels in West Drayton
A recent review
3 of 5 stars Reviewed July 13, 2011
incampoaperto Oxford, United Kingdom
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1,333 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Thistle London Heathrow Hotel
See the most recent reviews
liverpool, england
Top Contributor
166 reviews 166 reviews
52 hotel reviews
296 helpful votes 296 helpful votes
2 of 5 stars Reviewed July 23, 2011

Firstly, unlike most visitors we were not here for a post/pre airport stay, but to attend an athletics event at a nearby track, so our needs over a 2 night stay - which also included an 18th birthday - may be slightly different to those looking just to rest their weary head before or after their holiday. We have also... More 

Was this review helpful? Yes 2
186338Thistle, General Manager at Thistle London Heathrow Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to offer this most comprehensive feedback of the hotel. Please be assured that this has been thoroughly reviewed with the necessary actions taken to improve in the areas where indicated. I was most pleased to hear that Prateek Verma did his best to ensure you were well looked after and we look... More 

Whitstable, United Kingdom
Top Contributor
52 reviews 52 reviews
38 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed July 21, 2011

Hotel feels a little tired. Staff were OK but I guess having to deal with guests who were probably not best pleased due to the fact the internet was down all the time we were staying. The reason we had chosen this hotel was because of internet connection. Oh well! But yes not the most pleasing to the eye hotel... More 

Was this review helpful? Yes 2

Travelers are raving about these West Drayton hotels

Melbourne, Australia
Top Contributor
66 reviews 66 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed July 19, 2011

The worst of all hotels, lobby is rundown and smells, the website photos are VERY deceiving. Rooms are very small and carpet and furniture were dirty. We had to call reception to turn the shower on as it was broken and they couldnt fix the dripping tap. You will get various and differing advice from reception when we asked if... More 

Was this review helpful? Yes 1
186338Thistle, General Manager at Thistle London Heathrow Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to offer your feedback, I am always pleased to receive feedback in order to affect the necessary improvements in the areas that matter most to our guests. Please be assured that, as the new General Manager to the hotel we are undertaking a great deal of work to ensure consistency is maintained... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 18, 2011

im lying in bed and cant sleep the noise from the planes is sooo loud! should have read these reviews b4 coming to this disgrace of a hotel. single pane of glass in the window- ridiculous

Was this review helpful? Yes 1
186338Thistle, General Manager at Thistle London Heathrow Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to write with your feedback. I am sorry you were affected by noise, this will be investigated to ensure the triple glazed windows are in full working condition. Kind Regards, Paul Watson General Manager More 

Oxford, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 13, 2011

In the crowed market and competition of hotels near Heathrow, the Thistle is surprisingly poor. I was staying here as part of a group and stayed in two different rooms (at each end of our trip). The rooms are among the smallest I have seen in the UK, though the first we had was larger than the second, which hardly... More 

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devon
Contributor
11 reviews 11 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 7, 2011

Me and my daughter stayed here for one night... Well when we arrived at about 10pm after a train journey up from Devon we were made to wait nearly 45mins to check in as the computers were down, not very convenient seeing we had to be up at 5am!. No lift to the rooms and we had 2 large,heavy cases... More 

Was this review helpful? Yes 3
186338Thistle, General Manager at Thistle London Heathrow Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to offer your feedback, please accept my sincere apologies that we failed to meet with your expectations on this occasion. I would like to assure you that we are working hard to continuously improve our product with many of our rooms have benefitting from redecoration which will continue, as will works in... More 

Bega
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 3, 2011

We are an Australian middle aged couple who have travelled twice to the UK. On both occasions our first port of call is a hotel close to Heathrow for 1 night. As any Australian knows , after 24 hours in transit there are 3 things that are important - sleep , sleep and sleep. Well, the Thistle has accommodated us... More 

Was this review helpful? Yes 1
Thistlehotels, General Manager at Thistle London Heathrow Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to offer your feedback. I am pleased that we met with your expectations and look forward to your return to the hotel on your future visits to the UK. Kind Regards, Paul Watson General Manager More 

Manchester, United Kingdom
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed July 3, 2011

this hotel is dirty. all the carpets in the corridors are fastened together with black masking tape where they have worn out. The service in the bar is terrible and whilst it says that it serves food until 11pm from the bar menu, the staff like to go home before 11pm - so no chance of anything other than a... More 

Was this review helpful? Yes 1
Thistlehotels, General Manager at Thistle London Heathrow Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to offer your feedback, I am sorry that we failed to meet with your expectations on this occasion. Whilst there are parts of the hotel that require improvement we will continue to redecorate and maintain the hotel to a consistent standard throughout. I was most discouraged to read your comments with regard... More 

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 1, 2011

The room was tiny, and very difficult to navigate. Also seemed miles from the lobby with heavy baggage and literally 3 or 4 staircases. Internet is expensive and service is spotty at best. One of my traveling companions found blood from a bedbug infestation on his mattress. The bathroom was also cramped with no counter space to speak of. It... More 

Was this review helpful? Yes 1
Thistlehotels, General Manager at Thistle London Heathrow Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to offer your feedback, I am always pleased to receive feedback in order to affect the necessary improvements in the areas that matter most to our guests. Please be assured that, as the new General Manager to the hotel we are undertaking a great deal of work to ensure consistency is maintained... More 

Delhielhi, National Capital Territory of Delhi, India
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 28, 2011

I stayed in this place with my family whom I had escorted to take a flight from Heathrow. The room was clean and the food good. It is conveniently located near the Heathrow Airport which makes it convenient for the traveller. The room was a tad small for comfort. The staff were very helpful and warm - for instance when... More 

Was this review helpful? Yes 1
Thistlehotels, General Manager at Thistle London Heathrow Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to offer your feedback, I was pleased you enjoyed your stay with us and that the team demonstrated our belief in offering genuine hospitality. We look forward to welcoming you back very soon. Kind Regards, Paul Watson General Manager More 

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