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All 12 West Drayton hotels

Thistle London Heathrow Hotel

3.0 of 5 Hotel   |   Bath Road - Longford, West Drayton UB7 0EQ, England
Hotel amenities
Thistle London Heathrow Hotel

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Ranked #10 of 12 hotels in West Drayton
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902 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Ruthin, United Kingdom
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

This hotel was used for an overnight before early flight. It had no lift to the rooms and no one to help with heavy cases. The corridors and public places look dated and worn. Rooms were adequate. Basically over priced and better off in a travelodge - at least u know what u get

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Caerphilly
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I recently stayed at the Thistle near T5 for 4 nights as I was on business in the area. I found the place to be perfectly reasonable as I had included breakfast, evening meal and parking in my overall rate. The twin room (212) was clean, comfortable and I slept very well which I don't usually plus the WiFi is... More

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Michael H, Manager at Thistle London Heathrow Hotel, responded to this review

Thanks for your comments and the great review title! I will look into the issue you mention with tap as soon as possible. The tea bag standard is English breakfast I will make sure that by the 28th the Head housekeeper reminds his team of this. I am glad you enjoyed your stay and found it value for money. We... More

cornwall
Contributor
12 reviews 12 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

my wife and I stayed at the Thistle on the 4th April prior to a flight to Miami. We have stayed here before on a couple of occasions and have always found it to be worth while. this occasion met our expectations once more. We had a good deal for one night including nearly 2 weeks parking on site which... More

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Michael H, Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for your review. Firstly please let me assure you that the hotel does not profit from POD journey sales. All of this is recorded and paid to the operator. Of course we have the benefit of the POD as a key selling point. The breakfast at £10 is a pre paid rate and should be offered at check... More

london
Top Contributor
84 reviews 84 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked for a night before a flight out of terminal 5. It's worth staying here just to ride the pod! We ate in the bar overlooking the runway. This was fun and the food was good. Our room was small but exactly what you need as a stopover. The place does need an upgrade but for the price it's... More

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Michael H, Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for your great review. Your mention of your stay being value for money is particularly important to us, we feel building a business with genuine integrity will pay back our guests in the long term. I am glad you enjoyed the view from the restaurant. I hope your saw the planes landing that’s a better view than them... More

Bangi, Malaysia
Contributor
14 reviews 14 reviews
3 of 5 stars Reviewed 5 days ago NEW

We decided to spend a night here since we arrived late at night. Overall, ok. However, the shuttle service charge was too high for less than 5 minutes ride. If convenience is what you want, this hotel can offer that

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Michael H, Manager at Thistle London Heathrow Hotel, responded to this review

Thanks for your recent review. I am pleased you found the hotels close location to Terminal five favourable. All POD ticket sales are collected on behalf of the operator. The hotel does not profit at all from these sales. Next time your here you must check out the views of the Northern runway from the terrace next to the restaurant.... More

London, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Hotel rooms are badly needing renovated. I had paper hanging off the wall in my room. Bathrooms in need of refresh as well. Reception area is fine, as are the staff. It just the interiors that let this place down.

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Michael H, Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent review. I am glad you found the staff welcoming. We are currently reviewing renovation plans. Next time you’re in the area check the thistle website you can now check in online and save some time. We look forward to welcoming you back to the Thistle London Heathrow Hotel as soon as possible. More

Bristol, United Kingdom
Top Contributor
119 reviews 119 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

For one night this hotel is fine and if you are flying from T5 the 'Pod' is an added bonus. Forget crowded Hoppa Buses that stop everywhere - this is a 5 min journey straight into the Terminal - and only a £5 per head. The Thistle is the only Hotel serviced by the 'Pod'.

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Michael H, Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for your comments. It’s great that you found the POD a useful addition to your travel plans. A recent guest timed their journey from the main reception to departures at just 12 minutes! We do have a rolling re-decoration cycle that runs year round through all bedrooms. We have invested in the product and equipment at breakfast recently... More

Portsmouth, United Kingdom
Top Contributor
105 reviews 105 reviews
33 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 1 week ago

I think this hotel is very much in need of an upgrade and refurbishment if it wants to keep it's clientele. It has huge potential, overlooking the runway, with access to Terminal 5 via the driverless ULTra Passenger Pods, and plenty of car parking. This may be where most of their business comes from, but - beyond that - there's... More

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Michael H, Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent review. Thank you for your mention of the large car park and the POD connectivity to T5. I will make sure all your feedback is passed on to the staff. The corridors are being renovated next, starting with new carpets throughout by the end of May this year. Check out the thistle website direct and... More

1 review
2 of 5 stars Reviewed 1 week ago

The hotel looks like a concentration camp barracks. Food is a aeroplane quality like. There was a transformer noise for whole night. Even though the crew knew we will come, they weren't prepared at all. Not recommended!

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Michael H, Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you comments. We value and take all feedback seriously. I will ensure that your feedback is passed on to the team. More

Dakar, Senegal
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Rooms are very average and at £70 do not offer value for money. The shower head is very annoyingly at eye height which means you knock your head whilst showering which is just lazy design. My loo was dirty and clearly not well cleaned. After sitting in the restaurant for over 15 minutes without anyone asking to take good or... More

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Michael H, Manager at Thistle London Heathrow Hotel, responded to this review

Thanks you for taking the time to review the hotel. I am frustrated to read your comments about the restaurant and the cleanliness of your room. This is certainly not what I have come to expect of the team. The restaurant prices have been checked against all our local hotels and were found to be competitive. We hope you will... More

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Additional Information about Thistle London Heathrow Hotel

Also Known As:
Thistle London Heathrow West Drayton
Thistle London Heathrow
Thistle Heathrow
Thistle London Heathrow Hotel West Drayton, Middlesex
Address: Bath Road - Longford, West Drayton UB7 0EQ, England
Location: United Kingdom > England > Middlesex > West Drayton
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 12 hotels in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Thistle London Heathrow Hotel 3*
Official Description (provided by the hotel):
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 
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