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Thistle London Heathrow Hotel

3.0 of 5
Hotel website
Bath Road - Longford, West Drayton UB7 0EQ, England
Thistle London Heathrow Hotel
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Ranked #9 of 12 Hotels in West Drayton
A recent review
3 of 5 stars reviewed 2 days ago
Grace_Young Christchurch, United Kingdom
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1,271 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Christchurch, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We travelled up to London at the end of March and booked the Thistle for the prior night before our 20 night holiday. The first piece of advice is do not rely on satnav. They warn you of this on the booking sheet but we certainly didn't expect it to be so far out. After then doing a tour of... More 

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4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Good hotel for the money. Direct access from Heathrow via pods(£5) or free bus. Rooms are equipped with very comfortable beds, TV, Free wifi,full bath & iron. They offer a breakfast buffet which includes traditional English breakfast as well as fruits, yogurt, coffee, teas and juices. There are pubs within walking distance as well as McDonalds

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1 review
1 of 5 stars Reviewed 3 days ago NEW

We booked a formal event for about 300 people and although the decorations and ambience were generally acceptable, I have honestly not tasted such terrible food at a formal dinner in my life. The salmon starter was perhaps the highlight of the meal, which isn't particularly surprising considering it didn't actually require any preparation other than being assembled on a... More 

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Worcester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Used the Thistle for the first time for an early flight from Terminal 5. Firstly very easy to get to if travelling by train etc to T5 as there are the Pods (£5 one way) which you only have to wait for 5 mins for (choose car park B) or buses which take longer but are free. On site parking... More 

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Nottingham,Uk
Senior Contributor
48 reviews 48 reviews
35 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Well located hotel adjacent to business parking on T5. Easy to reach via Pod from short stay T5 parking. One can use it to get to any Heathrow terminal via the tube. It has a decent car park and has good fly and park packages. However you should shop around for a good price as the hotel website often quotes... More 

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Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review. I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us. The POD is owned by the Airport and operated by a private company. It has been developed by a company called Ultra Global Prt (Personal Rapid Transport.) It is included in... More 

Union Territory of Pondicherry, India
1 review
4 of 5 stars Reviewed 1 week ago NEW

Quiet hotel a short bus ride from terminal 5. A touch of paint would be needed to freshen up the rooms. The staff were helpful. I did not use the pod so cannot tell you about that. The price appears to be the same as the bus but if you book a return you save 2pounds.

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Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and you found all the staff to be helpful. Next time I hope you have the opportunity to watch the planes landing on the northern runway at breakfast; this is one of the hotels best features. I look forward to welcoming you back... More 

Bristol, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Not easy to find by car if you don't know the area, even with sat nav. There are many car parks for the hotel but these are often full. A very good price for a London hotel and convenient for terminal 5 if you use the pod. They now charge £5 per person for the pod one way which is... More 

Was this review helpful? Yes 1
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review. I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us. The POD is owned by the Airport and operated by a private company. It has been developed by a company called Ultra Global Prt (Personal Rapid Transport.) It is included in... More 

brighton
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed 1 week ago

When we arrived at night (10 PM) there were not immediate parking spaces near the hotel reception and 3 out of 5 disabled parking spaces were occupied by Virgin Media Vans with no Blue badges displayed. I am a Blue Badge Holder and I asked reception why they allow commercial vehicles to use Disabled Parking spaces and they said that... More 

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Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for you posted comments. I hope you had the opportunity to enjoy the view of the airport and planes landing. We are working towards fitting a lift into the hotel and part of this project is a bridge to connect all parts of the building. The car park is available on a first come first serve basis. It... More 

Senior Contributor
24 reviews 24 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is fairly standard accommodation but is clean and comfortable. Would stay again if flying from the airport. Breakfast was good but coffee service a bit slow. The runway bar is quite a fun place to relax, but service again a bit slow. Reception / check in was chaotic, slow and disorganised (check in and out). Slow is the theme... More 

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Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and I'm glad you found breakfast a good standard. This is an area we have invested in recently so I am pleased that has had the desired effect. We have recently upgraded our free wifi so it’s now superfast and accessible with just... More 

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Terrible hotel far from terminal 1 Dirty Beds were bad Not enough towels Had to pay for shuttle both ways since they never told me I could have a free ride from terminal 5...,,,.,...............,.................,,,

Was this review helpful? Yes 1
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay. I hope the billing issue has... More 

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