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Thistle London Heathrow Hotel

Bath Road - Longford, West Drayton UB7 0EQ, England
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Thistle London Heathrow Hotel
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Ranked #9 of 12 Hotels in West Drayton
A recent review
3 of 5 stars reviewed 2 days ago
robin596 London, United Kingdom
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1,237 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Stayed 3 nights for a business conference and the reservations process was really terrible. No response from emailing the reservations contact after the group discount code didn't work online, again when seeking to amend the booking (an extra night) and didn't get reservations staff when rang the reservations number. Useless

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Bengaluru (Bangalore), India
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We, few friends, decided to have a short European tour and our first stop over was in London and we stayed at Hotel Thistle. We were accommodated on the ground floor and reached our room after a long walk through the corridor. Small room but comfortable. Bathroom being small and hot water arrangement bit confusing but we could manage. We... More 

Was this review helpful? Yes 1
Scotland, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Very convenient for Heathrow T5 using the car park pods, though if you didn't know the pods were primarily for the car parking, you could get confused finding them and even at the pods, it only refers to 'hotel' and not the Thistle by name. There is a short, uncovered walk between the pod station and the hotel so bear... More 

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Gurgaon, India
Top Contributor
57 reviews 57 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I had Booked the Hotel online as I was taking an early morning flight out from London. I also opted for the POD to connect to Terminal 5. This is an Airport Hotel and it's logical that guest will be checking in with multiple baggage’s as they are travelling, but the hotel has rooms on the first floor but there... More 

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solihull
Top Contributor
62 reviews 62 reviews
27 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for one night using the Park and Fly facility. We've always stayed at the Sofitel, but no more. This place is half the price and pretty much just as convenient, it's only a short walk to the Pod and 5 minutes later you are in T5. The rooms are small but comfortable, we had one looking out onto... More 

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Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel whilst being nicely located has very small rooms and no elevator, though they have porter facilities to carry your luggage. The staff are very friendly and go to great lengths to make your stay convenient and hassle free.

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Cambridge, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed here for one night while doing an overnight go-live in my company's nearby offices. Firstly, be aware that this hotel is adjacent to the runway. I was supposed to be getting some sleep in the afternoon, before the overnight shift, but this was impossible. That's not the hotel's fault. I stayed in Room 111, which is in a corridor... More 

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Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay. More 

Senior Contributor
42 reviews 42 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I booked this as I often do on price and location, slightly worried by some reviews had trepidations. Needed have worried parked easily, check in staff friendly and helpful, long walk to room though, room clean and tidy, bathroom likewise although some fool had stuck the toilet so far up against the wall I had to sit side saddle (a... More 

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Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your fantastic comments. I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us and thank you for your feedback about the restaurant. If you are in the area again, please contact one of our relationship managers direct. Or check the thistle website and... More 

Barkeay
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Should have known better than to book a hotel next to the runway but thought the rooms might have been better soundproofed. I know a jumbo taking off is difficult to muffle but when you can hear everyone in your corridor going to the toilet you know the soundproofing isn't going to stack up to the roar of a 747!... More 

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Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments, I will ensure that your good feedback is passed back to the restaurant and kitchen team. All beds are made by Hypnos and chosen for their quality. I was very sorry to read you were not impressed with your soundproofing and I will certainly look into the issues you describe. More 

St Austell, United Kingdom
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I chose the Thistle at Terminal 5 despite flying out from Terminal 3. I caught the Heathrow Express from Paddington and in 20 minutes was at Terminal 5. I asked at the transportation desk the best way to get to the hotel. They said catch the free local bus (523) from bus stop 6. It took about 15 minutes and... More 

Was this review helpful? Yes 1
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the great review. I am glad the hotel worked well as a stopover for you and I am pleased you found the reception team efficient. We have been working with the POD operator about a year and the partnership seems to be working well. Next time I hope you have the opportunity to watch the planes landing... More 

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