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Thistle London Heathrow Hotel

3.0 of 5
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Bath Road - Longford, West Drayton UB7 0EQ, England
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Thistle London Heathrow Hotel
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1,432 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Plymouth
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Stayed here as a family of five. Ideal location for terminal 5. Simple to connect to other terminals by a hoppa bus. Comfy beds hot showers and amazing food in the restaurant. McDonald's and Costa coffee within walking distance of the hotel. Very helpful in my quest for a corkscrew and even offered to lend an ice bucket to chill... More 

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London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

When we got off the pod from Heathrow to hotel we immediately saw the hotel and thought it looked like a prison but don't be fooled as inside was nice and clean. Beds were comfy, had a kettle in the room which was a bonus, room service and TV access. Our only problem was the night.. Everything echoes so we... More 

Was this review helpful? Yes
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The biggest pro for this hotel is the POD access from Heathrow. It is very easy to use, fast and quite convenient. The hotel itself is average, the rooms are normal, no complaints. Breakfast was included in the room price and I liked that it started early, even if you had earlier flight.

Was this review helpful? Yes
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the POD a convenient addition to our facilities. A recent guest timed their journey at 12 minutes from the hotel reception to departures. I am glad you enjoyed the breakfast and I will pass your feedback onto the team. Next... More 

Florence, Italy
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Had a horrific time staying at this hotel. Arrived at terminal 5 via bus at 4 am. Called hotel for a taxi and front desk refused. Said I should get the night bus. I called 2 more times and was still refused. Finally got the bus to the accommodation. From there I was given my keys and proceeded to my... More 

Was this review helpful? Yes
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay. More 

Travelers are raving about these West Drayton hotels

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Basic, somewhat dated but clean rooms. Mattresses were really comfy. We had to leave early so missed out on breakfast (from 6am) but between the overnight stay and the parking while away this hotel made for great value for money. Right next to Terminal 5 (free bus) or a short bus ride away (I think £8 return) from the other... More 

Was this review helpful? Yes
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your fantastic comments. I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us and thank you for your feedback about the beds being comfy. Next time you are considering staying the area, please look at the thistle website direct and take advantage of... More 

Level Contributor
6 reviews
3 of 5 stars Reviewed 4 days ago NEW

Stayed here between flights. The good points - v close to airport and handy via the POD, wasn't noisy, bed was comfy, reception staff were friendly. Bad points - room smelt damp and musty, WiFi didn't work for me at all. Didn't complain as was shattered and really couldn't face having to move rooms to get a better connection (my... More 

Was this review helpful? Yes
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the POD a convenient addition to our facilities. A recent guest timed their journey at 12 minutes from the hotel reception to departures. I am sorry about the WiFi this is highly irregular as we have recently upgraded the bandwidth... More 

Level Contributor
96 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here often and service standards are improving The rooms are small but there is free wifi and the bar area has a good view over the runway It's a basic airport hotel but it is priced competitive and in general has good standards The breakfast is good and is cheaper if paid on check in This hotel is far... More 

Was this review helpful? Yes
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us and thank you for your feedback about the restaurant. Next time you are considering staying the area, please look at the thistle website direct and take advantage of our best rate... More 

Millers Dale, United Kingdom
Level Contributor
90 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Walls so thin that I had to phone reception when the occupants of the next room came in, it felt that they were in our room. So not a great nights sleep. The POD made access to T5 fantastic so would probably use this hotel again and take the chance on a different room.

Was this review helpful? Yes
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the POD a convenient addition to our facilities. A recent guest timed their journey at 12 minutes from the hotel reception to departures. Next time you are considering staying the area, please look at the thistle website direct and take... More 

Riga, Riga, Latvia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Have been staying there for 1 night. Juck jeck my pictures - even sink was broken. Very disgusting dark rooms and hotel in general. Had to use my own slippers in the room cause I was diguisted to touch this old greasy carpet with my bare feet. Breakfast - very poor and greasy. I did not expect a hotel to... More 

Was this review helpful? Yes
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay. More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The restaurant kept us waiting an our before taking our order (and we had to have an early night as we were on a cruise the following morning) so early that we had to skip breakfast. But the restaurant with a view of the runway (if you like that sort of thing) was empty. Has a balcony view at the... More 

Was this review helpful? Yes
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. We are working towards fitting a lift into the hotel and part of this project is a bridge to connect all parts of the building. I... More 

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