We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

West Drayton

Free Newsletter

Interested in Thistle London Heathrow and West Drayton?

We'll send you updates with the latest deals, reviews and articles for Thistle London Heathrow and West Drayton each week.

  • Save Thistle London Heathrow
  • E-mail this page

Thistle London Heathrow


Hotel class 3.0 of 5
Bath Road - Longford, West Drayton UB7 0EQ, England
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

Reviews you can trust

63% Do not recommend
2.5 of 5 stars 269 reviews
Excellent
Very good
Average
Poor
Terrible
Filter reviews by trip type
All (269)
[ Date ] [ Rating ]
AWFUL
Save Review
2 of 5 stars
Lynkin1   11 contributions
Weston-super-Mare, UK
Mar 15, 2010 | Trip type: Couples New

Booked through Holiday Extras - 1 night 25 Feb My husband arrived before me as I was in London at a Travel Event (I also work in the hotel industry) but it was late (Around 11pm) When I got to the hotel I noticed no lift - my husband had to take x2 suitcase to our room down the smallest... more

Management response from
CRManagerthistle, CRManagerthistle

I was disappointed to hear you did not enjoy your stay at the hotel, please accept my sincere apologies for the inconvenience causef to you. As the hotel is an old building it was herefore built without any lifts, however a porter service should have been available to assist with your luggage. Please rest assure we are currently in the...

Save Review
4 of 5 stars
LondonTigger1   12 contributions
London
Mar 12, 2010 | Trip type: Solo travel

I had to book a hotel near the airport just a day before the depature due to snow in December. I read the reviews, so I did not expect anything. most important thing for me was to get to the airport, and I just wanted to sleep over a night. but the room I stayed was very clean and comfortable.... more

Management response from
CRManagerthistle, CRManagerthistle

Thank you for your recent review, I pleased to hear you were satisfied with your stay and we were able to cater for you needs. I will be sure to pass on your positive comments to the rest of our team and hope you decided to choose Thistle Hotels for any future visits.

Save Review
3 of 5 stars
biglodge   18 contributions
biglodge
Mar 4, 2010 | Trip type: Couples

We picked staying at the Thistle Hotel because of its location and closeness to Heathrow Airport. We booked for one night with 4 days parking provisions. Firstly the parking we struggled we had to drive round the car parking provisions a couple of times because we could not find a space to park, we then eventually decided to park downside... more

Management response from
Thistle_CS, Customer Services

Thank you for your recent review. I would like to apologise to you for the inconvenience caused to you and that certain aspects of your stay did not meet your expectations. I was particularly disappointed to read your commetns regarding the room service offering at the hotel. Feedback is important to us as we use it to further improve our...

Save Review
2 of 5 stars
jenster146   1 contribution
London
Mar 2, 2010 | Trip type: Solo travel

I stayed at this hotel before taking an early flight out of Heathrow before heading off to Brazil. I would not recommend staying at this hotel, it is in no way a four star hotel. When I arrived I was told the hotel has no lift !!!??? well that makes sense a hotel where the majority of travellers have luggage... more

Management response from
CRManagerthistle, CRManagerthistle

Please accept my sincere apologies for the inconvenience caused to you during your stay. The hotel is an old building and was therefore built without lifts, however a porter service should have been available to assist with your luggage. Please be assured we are currently in the process of refurbishing and updating our rooms throughout all our proerties. Thank you...

Save Review
3 of 5 stars
Longsight   5 contributions
Somerset
Mar 1, 2010 | Trip type: Couples

Stayed here for one night as we were catching an early flight to Germany from terminal 5 & the package included parking for 8 days. The hotel is pretty souless with no character but it is only 5 minutes or so by Hoppa from Terminal 5. The room was small, but adequate & clean with very good soundproofing. We decided... more

Management response from
CRManagerthistle, CRManagerthistle

I was naturally disappointed to read your review and would like to apologise to you personally for the inconvenience caused to you during your stay with us. Please let me assure you that I am taking your points up with the relevant managers to ensure they reiterate to our restaurant staff the importance of customer service and satisfaction.

AWFUL
Save Review
2 of 5 stars
TravelHLP   1 contribution
UK
Feb 28, 2010 | Trip type: Family

This hotel is the worst hotel i have ever stayed in.How is it 4 star???? I think I may have been placed into the oldest room in the hotel on the ground floor, The Receptionist was rude, I pre paid my hotel booking but decided that I wanted breakfast before i left the next day, Offered my credit card over... more

Management response from
Thistle_CS, Customer Services

Thank you for your recent review. I would like to apologise to you for the inconvenience caused to you and that certain aspects of your stay did not meet your expectations. I was particularly disappointed to read your commenst regarding the staff at the hotel. Feedback is important to us as we use it to further improve our services and...

Save Review
4 of 5 stars
timjazz   1 contribution
Hampshire
Feb 25, 2010 | Trip type: Couples

We decided to start our holiday with an overnight stay in Heathrow using the stay and park facilities. The staff at Reception couldn't have been more helpful and the hotel was clean and well presented. We enjoyed our dinner and breakfast and the restaurant staff were attentive and pleasant. We didnt hear much in the way of aircraft, even though... more

Save Review
2 of 5 stars
Liz_nz   6 contributions
Bristol, United Kingdom
Feb 20, 2010 | Trip type: Business, Solo travel

From the outside it looks like a concentration camp: brick, austere and very uninviting. The reception area is to the right through the main doors and put my mind at rest for a short while. I was given room on the ground floor and as I left reception my heart sank. I had been teleported to a cheap hotel from... more

Management response from
CRManagerthistle, CRManagerthistle

Please accept out sincere apologies for your experience at dinner. I can assure you this is not the usual level of service we provide, however please be assured i have passed your comments onto the relevant manager who will address these issues. thank you for your valuable feedback. this with allow us to improve on all levels.

Save Review
2 of 5 stars
Yerevan75   11 contributions
Yerevan, Armenia
Feb 13, 2010 | Trip type: Business, Solo travel

As the hoppa bus approached the hotel I almost got a panic attack because the outside of the hotel looks like a prison straight out of a 1960's English movie. The lobby relieved me of some of my angst (the free financial times indicated it was, in fact, 2010!). Staff was friendly, check in was fast, but the room was... more

Management response from
Thistle_CS, Customer Services

Thansk you for taking the time to write your review. I am pleased that you found the staff helpful and friendly but disappointed to hear that you were not completely satisfied with the your room and it's amenities. Please let me assure you that all of your comments will be passed to the hotel management to rectify issues wherever possible....

Save Review
2 of 5 stars
AKsadvice   1 contribution
Somerset
Feb 5, 2010 | Trip type: Business, Couples

The rooms were tiny, my husband and I had a large room with a double and single bed; I could hardly walk between the two beds to go to the loo at night. The planes were really loud early evening you could hardly hear the TV, the room was cold but relatively clean more like a two star hotel. We... more

Management response from
Thistle_CS, Customer Services

Thank you for your recent review. Please accept our sincere apologies for the inconvenience caused and that your stay did not meet your expectations. Feedback is important to us as we use it to further improve our services and standards. Please let me assure you that I am taking your points up with the relevant managers to ensure these issues...

Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Thistle London Heathrow? Share your experiences!

Write a Review
Add Photos
Add Videos
Find more hotels travelers trust
Travelers Who Viewed This Property Also Viewed
Location: West Drayton, Middlesex
$189*
Check Rates ABS:HotelCheckRates-d198889?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Location: Hounslow, Middlesex
$88*
Check Rates ABS:HotelCheckRates-d498323?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
$128*
Check Rates ABS:HotelCheckRates-d282542?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Average price/night*

Do You Own Thistle London Heathrow?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Center
  • Add Photo
  • Add Video

Thistle London Heathrow Also Known As

  • Thistle London Heathrow Hotel
  • Thistle London Heathrow West Drayton
  • Thistle Heathrow
Address: Bath Road - Longford, West Drayton UB7 0EQ, England
See all sites
Best Beach Houses of 2010 »
SeatGuru
Family Vacation Critic
Cruise Critic
BookingBuddy
Other TripAdvisor sites: