OK, that's a little harsh. Infact, a lot harsh. The hotel is fine. It's an old building set over two floors but suffers from not having a lift. Additionally, some of the rooms feel like they're in another time zone by the time you've walked up stairs, down stairs turned corners, gone past the same place twice, passed through big... more

We booked this hotel for one as we were flying out of heathrow the next morning. We were not expecting a great hotel, and wer'nt disappointed. On arrival, the check in took ages, the room was very basic, and the bathroom was a disgrace. The evening meal was a awful, and the breakfast was not much better. The main bar... more

I must admit, I was worried after reading not-so-good reviews of this hotel, but my experience at Thistle Heathrow there was nothing but good from start to finish. No wait at all at check-in (although there was a large group of people right after me which would surely have caused a long wait had I arrived later...) The woman at... more

On arrivel there was a long delay at reception, the internet computer was not working and nobody seemed to care! The duty manageress was chatting to staff but not helping anyone. After a long walk to our room it proved to be small and there was mold around the shower. There was no information folder in the room for local... more

I dont know where to start....from to check in to check out i wanted to blow my brains out nothing was more difficult than communicating with the staff of which there was not 1 British person amoung them. Everyone bar the cleaners were beyond rude. I ordered 2 coffees and a bottle of coke at the bar, the barmans mobile... more

There are a number of problems with this hotel. First, it is classed as a luxury hotel on the website and that is just....well, rediculous. Upon arriving at 11:00 I was told that the restaurant was closed but that there was a room service menu. Then I was told that there was no elevator, but a concierge would assist me... more

Having read previous reviews wasn't quite sure what to expect, but was pleasantly surprised. On first sight, the lobby is fairly standard, staff was fairly attentive but walking to the room (by the way, there is no elevator, so beware if you have physical difficulty in climbing stairs!) I wondered what on earth I had done as the corridors looked,... more

I am in this hotel right now and I really wish we'd gone else where. The building is tired and shabby. We've paid for parking but there is none. People are parked on double yellow lines, up on the kerbs and just all over the place. It is utter chaos and all reception tell us to do is to keep... more

We booked here for the convenience of staying the night before we flew and being able to park for our holiday. The hotel is tired and too busy for the number of staff on the desk. But the main problem is the parking. There simply isn't enough. Cars are double parked and on yellow lines or the grass. The advice... more