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Sheraton Heathrow Hotel


Hotel class 4.0 of 5
Colnbrook Bypass, Heathrow Airport | Harmondsworth, West Drayton UB7 0HJ, England
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Reviews you can trust

56% Recommend
3.0 of 5 stars 324 reviews
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By trip type
All (324)
[ Date ] [ Rating ]
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3 of 5 stars
Stuh01   12 contributions
Cornwall, UK
Nov 18, 2009 | Trip type: Family

We stayed at the Sheraton before our morning flight to canada. The Hotel staff were all friendly and helpful. When we went to our room we did not have the cot that was pre ordered but the Hotel quickly corrected this and it was all sorted to our satisfaction. We had a complimentary breakfast with our booking but were a... more

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3 of 5 stars
anemonefish   25 contributions
Santa Barbara
Nov 17, 2009 | Trip type: Business

We always use the Sheraton Heathrow for one-night layovers. It's not new or fancy, but serves very well for the purpose at a relatively low cost if booked online. Ask for an upper floor room - we were awakened at 0400 by an elephant in spike heels trampling above us while in a ground floor room. On the return, a... more

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3 of 5 stars
iqq   14 contributions
maryland
Nov 15, 2009 | Trip type: Business, Solo travel

Website advertisement very misleading. Checked in at 12 PM and went straight to the Club. Iti s small, no staff,, no newspapers or magazines, and was filthy. Looked like a basement play room for teenagers. The advertised "munchies"and free internet amounted to a few apples and few remaining pretzel bags. Free internet was a draw but there are two computers... more

Management response from
RoryWalker, Executive Assistant Manager

Dear Guest, Thank you for taking the time to complete a review. I am very sorry that our Club lounge did not meet the expectations we had set. The Club lounge reception is currently manned between 7am and 11am for check out and there is someone on hand to serve breakfast and evening snacks. During the rest of the day...

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4 of 5 stars
agt33   30 contributions
YWG
Nov 13, 2009 | Trip type: Couples

We stayed here in early November to break up our trip from India back to Canada. It was very close to the airport, nice rooms and amenities. The staff were all nice, and there was free internet in the front lobby. We didn't eat or drink here, but instead went to the "White Horse Pub" just a few minutes away.... more

Management response from
RoryWalker, Executive Assistant Manager

Dear Guest, Thank you for your great feedback. Best regards, Rory Walker

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4 of 5 stars
Siddex   2 contributions
Norwich, UK
Nov 5, 2009 | Trip type: Couples
1/2 found this review helpful

I booked this through Hotwire and got a great rate for an overnight stay before our honeymoon to California. Nice rooms and great location. We made our way to and from the hotel using the local buses that are free within a certain radius of Heathrow. Check in was fast and efficient and the room was spacious and very clean.... more

Management response from
RoryWalker, Executive Assistant Manager

Dear Guest, Thank you very much for your fantastic review. As you point out our minibars are all set to charge when items are lifted but of course if you didnt use them then we remove the charges straight away. We are delighted you enjoyed your stay. Best regards, Rory Walker

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3 of 5 stars
cdscons   18 contributions
brisbane queensland
Oct 30, 2009 | Trip type: Couples

Stayed at hotel to catch early flight to Milan. Hotel quite handy to airport (30 mins by Bus). Room adequate, quite tired overall. Quite noisy during the night, obviously a party place for travellers. Bar was very expensive, and internet access in foyer inadequate for number of people. Not quite up to speed for the money and not the best... more

Management response from
RoryWalker, Executive Assistant Manager

Dear Guest, Thank you for your feedback. We are not really a 'party' hotel and cater more towards corporate guests and leisure guests travelling through heathrow or exploring London and so do not normally have any noise issues. I am sorry if you were disturbed during your evening. Best regards, Rory Walker

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4 of 5 stars
jpexpress   1 contribution
Florida
Oct 29, 2009 | Trip type: Couples

Just completed seven night stay at hotel. No problems to report. Front desk manager even sent a bottle of wine to the room for my wife's birthday. Got to hotel at about 9AM and the room was ready. Thank god for that as we were beat from the long flight from the US. Here are a couple of tips If... more

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3 of 5 stars
Bugerov   7 contributions
Lincoln, England
Oct 22, 2009 | Trip type: Couples
0/1 found this review helpful

I chose the Sheraton because I got a pretty decent deal for two nights accommodation and 16 days parking for my recent holiday. I was fortunate enough to be upgraded on my second night (at the end of my holiday) to a Club room, which mean't I got breakfast thrown in for free in the Club Lounge - which was... more

decent hotel
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4 of 5 stars
ab0000   27 contributions
toronto, ontario
Oct 21, 2009 | Trip type: Solo travel
0/1 found this review helpful

I had a very long layover and reserved a day room, which is available from 9am until 6pm. I had reserved a no smoking room with a large bed and that is exactly what I received. The check in was quick as was the check out. I asked for a mid afternoon wake up call just in case and they... more

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3 of 5 stars
Carolyn82   14 contributions
Lincolnshire, UK
Oct 17, 2009 | Trip type: Couples

We chose this hotel as we got a fairly good deal for a nights stay with 14 days parking. The room was OK and the bed was comfortable (although the A/C did not work and it got very hot!). For a 4* property, it was a little bit disappointing as it is starting to look a bit shabby, both inside... more

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Sheraton Heathrow Hotel Also Known As

  • Sheraton West Drayton
  • Sheraton Heathrow
  • West Drayton Sheraton
Address: Colnbrook Bypass, Heathrow Airport | Harmondsworth, West Drayton UB7 0HJ, England
West Drayton Hotels Sheraton Heathrow Hotel
3.0/5.0
324