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Sheraton Heathrow Hotel

4.0 of 5 Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England
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Sheraton Heathrow Hotel
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Sheraton Heathrow Hotel
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1,559 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Charleston, South Carolina
Top Contributor
67 reviews 67 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

we ended up here because our flight was rescheduled to an early morning flight. Upon checking in, the receptionist asked us if we wished to upgrade to Sheraton Club. As budget travelers, we asked how much, oh there is no charge he said, so we did. That meant that we got a larger, more luxurious bedroom, and access to the... More 

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Senior Contributor
26 reviews 26 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed at this property several times and have witnessed the decline first hand. The hotel is becoming more run down with marred walls, stained carpets and a general lack of upkeep. Even the weights in the gym have lost their markings and designations...which is an easy fix that costs almost nothing. The fridges are not suitable for food... More 

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Singapore, Singapore
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

I only spent a night there because it's near the airport and I needed to wake up quite early. The best of this hotel is the comfortable room and the location. But I still have some negative points: The negative points: - We found a sanitary towel in the bathroom in the middle of a towel as soon as we... More 

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London
Top Contributor
96 reviews 96 reviews
40 hotel reviews
218 helpful votes 218 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Sheraton a few weeks ago and was unpleasantly surprised by the seemingly PAYG experience of what I thought was a quality chain. Its nothing like the Skyline, this has got to be the black sheep of the family! The main hotel is in need of a refurbishment, has niggles that you just wouldn’t expect in a... More 

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Coppull, England
Senior Contributor
46 reviews 46 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed 1 week ago

This place is truly awful! I'm not sure what's worse: dreadful location; surly staff; 1970's soviet era decor; terrible lifts; or the amazing SPG preferred guest experience of making you queue longer than everyone else. It's cheaper and better staying in Paddington and getting the express in. Unfortunately I'm here two nights.

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Cary, North Carolina
Top Contributor
104 reviews 104 reviews
34 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

Bit of a disappointment to be honest; inconsistent in that service was nice, lobby looks new modern, but a lot of stuff in the room looks like it's probably 20 years old... in style and wear & tear. Took 25 mins to get from T1, Takes 20mins to T2 using the Hoppa Bus (9 pounds round trip). Bed comfortable, and... More 

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Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for taking the time to comment on your recent stay. We are actually about to commence a full rooms refurbishment programme which I hope you will be pleasantly surprised by, should you choose to return in the near future. James More 

Geneva, Switzerland
Contributor
14 reviews 14 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

If all you are after is a comfortable bed and a clean room for one night, you'll find it here - Don't expect any more and you won't be disappointed. Heathrow Airport is 5 minutes away by taxi or slightly longer if you take the Hoppa Bus Staff is friendly, but as soon as you ask for something that is... More 

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Zeytinburnu, Istanbul, Turkey
Contributor
12 reviews 12 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff was good but hotel and rooms are very old breakfast is not enough it could be more things in hot and cold buffet i have been many sheraton and this one was worst which i have been even in africa or tashkent

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Sheffield, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

- Friendly, efficient, helpful staff - Well located for Heathrow Airport (take the TfL bus from Heathrow Central and walk the last 10 minutes, it's free) - Excellent restaurant, fantastic food at a reasonable price - Comfortable room, clean and well-appointed - Looking a bit tired in places - bathrooms need work, room fixtures need updating, carpets in hallways need... More 

Was this review helpful? Yes 1
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments regarding your recent stay. We are about to commence a full rooms refurbishment programme which I am sure you will be pleasantly surprised by, should your plans bring you back to Heathrow in the near future. James More 

Watford
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had booked this hotel as we had a Charity Ball in one of its large rooms that night. We arrived at 2.30 so we could watch the England Australia game on the tele. We checked in and asked about the parking. The girl we spoke to specifically stated that they did not need to know my registration number as... More 

Was this review helpful? Yes 1
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Additional Information about Sheraton Heathrow Hotel

Address: Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
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Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, Middlesex
Hotel Style:
#7 Luxury Hotel in West Drayton

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