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Sheraton Heathrow Hotel

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Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England
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1 room 1 adult
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Sheraton Heathrow Hotel
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1,970 Reviews from our TripAdvisor Community

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Perth, Scotland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Disappointed from the minute we got off the bus to check-in. Reception took ages to check-in 5 people and the queuing system was non existent! Room was supposed to be SPG gold room - really small and tired looking. No cold water to brush teeth, everything was warm. If it was not a business trip I would not pay for... More 

Helpful?
Thank 68noddy
Edinburgh, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Was expecting something more given the name. What I did get was a very grubby and shabby room. It is in desperate need of attention. Reception area gives the illusion of it being quite nice however when I got to my room there was rubbish everywhere outside. Paint was peeling. Don't expect too much.

Helpful?
Thank Nicola F
Singapore
Level Contributor
75 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Bottom line up front the room was small(after an upgrade) and overly warm and the walls were very thin. Luckily the window was small, as the view was not nice. Getting from the room to the elevator was a treck and the room signs, even augmented with extra signs on laminated paper were confusing. I think that if I had... More 

Helpful?
Thank Michael T
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

I am sorry if you thought your room was small, they are in fact an average size for an airport hotel in this area. I would like to recommend. however, that you return after our refurbishment to see if we can raise your opinion of the hotel. I would also like to thank you for your positive comments regarding our... More 

Dalgety Bay, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed here a few times, so it's somewhere I feel comfortable in. The hotel is always fine and presentable and the room comfortable. The bar and its staff are always a pleasure, the bar food good to keep you fuelled as well. This last visit was slightly marred by a very strong smell of smoke in the room,... More 

Helpful?
2 Thank Scotty2908
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your very positive comments regarding our staff. I'm sorry you had inconsiderate neighbours on your last stay but please do not hesitate to let us know straightaway if this occurs again. We hope to welcome you back again soon. James More 

Katoomba, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our room was well appointed, beds very comfortable, food in restaurant was very good, but I can't remember it's name. It was, however, the staff that made our overnight stay worth remembering. We had to post a sat nav back to it's owner, the staff at concierge desk could not have been more obliging. The staff in the restaurant and... More 

Helpful?
Thank Christine R
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your compliments posted on Trip Advisor. We pride ourselves on our staff and I will be sure to pass on your comments to them. We hope to welcome you back soon. James More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is a good hotel for overnight stay. Very near the Heathrow airport and only cost £9 round trip to take Hoppa Bus from Terminal 2, 3, 4 or 5. Decent room and bathroom. Price is reasonable too. Small cafe and lounge for SPG members and guest. Decent restaurant inside as well with bar.

Helpful?
Thank kurlyman
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments and we hope to welcome you back in the near future. James More 

Yokohama
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We're just completing a two night stay before flying back home and the hotel staff have taken this review from a 3 to a deserved 4. Everyone has been polite, friendly and helpful. The fact that the hotel is undergoing extensive renovation work is no secret but I think guests are generally housed far from any noise. It follows from... More 

Helpful?
Thank Gavin W
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for posting your comments on Trip Advisor and we hope to welcome you back soon. James More 

Toronto, Canada
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I checked in at 8pm worn out and needing a good nights sleep before an early morning flight ... I went to my room and thought it looked a bit drab and dates ... Crikey it was absolutely freezing ... So I went downstairs to see another person complaining about it being freezing in his room and needing a heater,... More 

Helpful?
Thank dyld2015
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

I am sorry you experienced a problem with the heating system. I hope you will return after our refurbishment when the whole system will have been updated. James More 

Northumberland, England
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Used hotel for overnight stay and 14 nights car parking. Good reception from staff. Used Holiday Extras for the booking and had their 2 course dinner which was excellent. Offered breakfast for a special price of £25 for the two of us which we accepted. Very pleasant room and staff but not quite sure if it was worth it. I... More 

Helpful?
Thank glamjan
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your comments and I hope to welcome you back in the near future. James More 

Glasgow, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Not sure where to start here... I stayed last week and was assured that the issues I had experienced then would be resolved. The hotel needs investment and this is now commencing. However, it really is the basics of service and communication which need to be addressed. Eventually last week I slept in a room with heating and was assured... More 

Helpful?
1 Thank Daniel H
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

I am sorry that you experienced a problem with your room temperature. If you would like to call me directly, I would be pleased to discuss the matter further, hopefully rectifying the situation for any future guests. James More 

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