We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Heathrow Hotel

Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Sheraton Heathrow Hotel
Professional photos View all
Browse nearby
Sheraton Heathrow Hotel
Write a Review

1,697 reviews from our community

Traveler rating
    154
    523
    546
    287
    187
See reviews for
165
591
270
503
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (297)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1697)
  • Mar-May only
    (429)
  • Jun-Aug only
    (439)
  • Sep-Nov only
    (460)
  • Dec-Feb only
    (369)
All months
London, United Kingdom
Top Contributor
95 reviews 95 reviews
92 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed yesterday NEW

I previously visited this hotel last summer and was so concerned about the low standards of this hotel compared to other Starwood hotels I have stayed in around the world, that I thought it was necessary to make a complaint about my experience. As a result of this complaint, the hotel manager called and assured me that steps were being... More 

Was this review helpful? Yes
London, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed in a Club Room after a long flight from USA as my mother was taking another flight the day after and there was no point in travelling back and forth from my home in East London. It only takes about 10 min to get to T5 by cab so it's very convenient. The room was spacious and the... More 

Was this review helpful? Yes
Newcastle upon Tyne, United Kingdom
Contributor
20 reviews 20 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

we stayed here for 1 night recently as a park and fly the night before our holiday to the U.S. we arrived after a 5 hour car journey and were told to find a space and then check in. we struggled to find an empty car parking space but eventally found one right at the back of the car park...... More 

Was this review helpful? Yes 1
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James More 

Warsaw, Poland
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have selected this hotel in order to save time while overnight in London changing planes. But as my Lufthansa plane landed at terminal 3 - the total transfer time to Sheraton Hotel (connected to Terminal 5) was almost equal to getting into Paddington Station Hilton. i.e. city center. And I had to use the same Heathrow Express plus endless... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments regarding our hotel and we look forward to welcoming you back when you next pass through Heathrow. James More 

Senior Contributor
31 reviews 31 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was a little concerned by some of the comments on trip advisor, but I stayed there as part of a park and fly deal and had accomodation for one night prior to going on holiday. I arrived at 3pm and the check in was faultless . The room was clean, no noise and had all the amenities you require... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James More 

Saudi Arabia
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Bed - comfy with average slightly lumpy pillows Shower - powerful with handy magnet shower curtains (so it doesnt stick to you or leak on floor) Towels - average Wifi - great signal & strength Location - briliant for T5 with regular shuttles and plenty of information available Buffet food - lovely and a good selection Have already booked my... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James More 

Chichester, United Kingdom
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed with my partner as he is currently working away, he had arrived the day before and explained I would be arriving the next day (we had booked and paid for a double room for two). He explained that I would be bringing my car and they advised there would be a £25 charge!!!! Obscene amount of money considering... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for forwarding your comments following your stay, but of course I was concerned with the negative aspect. If you would like to call me directly, I would be pleased to discuss the matter further, hopefully rectifying the situation for any future guests. James More 

York, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice hotel, but staff were brilliant and very helpful in changing a room to face the runway. will definitely stay again. It is very handily placed for flights and was fresh and clean. the restaurants in the hotel are also worth visiting and not expensive

Was this review helpful? Yes 1
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your very positive comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James More 

Scottsdale, Arizona
Contributor
17 reviews 17 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I've stayed at this hotel a countless number of times on my way from Prague back to the USA. Each time I stay there, I always swear it will be the last time. But, the great rates (for London, anyway) bring me back. The staff is always very nice, although they seem to have a high turnover, as I rarely... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for taking the time to comment on your recent stay. As you know, we will shortly be undergoing a full rooms refurbishment programme, including corridors, which will rectify the issues you raised. This will greatly improve the quality of our rooms bringing them up to a superior standard. James More 

Santa Monica, California
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here a couple of weeks ago when I had an early flight the next morning. Rooms were clean and ok - if a bit small. Main public areas were pretty good and the food was fine. The early morning hotel shuttle bus worked out well - although you have to pay for it, which was sort of surprising. This... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James More 

Questions? Get answers from hotel staff and past guests. Ask a question

361 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (340)
Viewed
Dining (32)
Viewed
Hotel & grounds (46)
Viewed
Bathroom (40)
Viewed
Room/suite (97)
Viewed
Business center/function rooms (10)
Viewed
View from room (5)
Viewed
Family/play areas (1)
Viewed
0:49
Videos (1)
Viewed
Other (108)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Bathroom (1)
Viewed
Room/suite (3)
Viewed
Dining (4)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (8)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question