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Sheraton Heathrow Hotel

Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England
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Sheraton Heathrow Hotel
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1,800 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (320)
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Glasgow, United Kingdom
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed yesterday NEW

We missed our connection at London Heathrow, so British Airways arranged two rooms for us in this hotel. The hopper bus from Terminal 5 was a bit crazy, with lots of people trying to get on (there had been several flight cancellations). The bus ride took about 5 minutes. Once we arrived, the hotel was a nice refuge of calm.... More 

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

Mistakingly booked this hotel instead of Sheraton Skyline-once I realised there was no pool or spa I was a bit disappointed but still expected a good standard. My daughter and I Stayed prior to her flying to Australia the following morning to emigrate so wanted something special,otherwise would have booked Premier Inn standard hotel which was much cheaper.The hotel looks... More 

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Travelers are raving about these West Drayton hotels

Hertford, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Nothing grand! Overpriced and staff not that friendly on reception Wifi in rooms was rubbish and had to pay extra Not really impressed with this place but I know it's a hive for tourists! Fridge in room wouldn't open for some reason Stayed for business but prefer premier inn

Was this review helpful? Yes
Brisbane, Australia
Level Contributor
7 reviews
4 of 5 stars Reviewed 3 days ago NEW

An exceptionally convenient hotel for an overnight stop before an early morning flight from Heathrow. Having stayed here twice now, I am beginning to appreciate the contribution of the staff to making the stay so attractive. Having used other hotels in the same area before, my preference has become Sheraton Heathrow. Good breakfast. Efficient check in.

Was this review helpful? Yes 1
Level Contributor
6 reviews
3 of 5 stars Reviewed 3 days ago NEW

The car park is insanely dear at £25 a day and imam sitting in the bar which is so cold it's unbearable because the air conditioning is set so cold and I am a person who doesn't feel the cold much. An elderly couple were so uncomfortable they left! This has not been an enjoyable experience give me the holiday... More 

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eastern Ontario
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The building is not exactly new but this hotel is a good option for travellers from outside London that must take a morning flight out of Heathrow. I did not have dinner at the hotel, instead I went to an Indian restaurant within walking distance from the hotel. The breakfast menu was good with a variety of food choices

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Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James More 

Bristol, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I came across this hotel out of emergency when I needed a hotel near to the airport that allows dogs to stay as well. Note to the Hotel : Please make sure that the Tourist information at the airport do know about your service with dogs. They told me that there are no hotels in Heathrow that take dogs to... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for placing your comments on Trip Advisor. Should you be returning to Heathrow and require internet inclusive rates, please ask at Reservation as they are always available. One of the reasons for charging is to be able to provide complimentary IT support. James More 

Parkland, Florida
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is perfect for anyone flying out from Heathrow. Only 10 minute drive to main airport terminals. There is a shuttle that passes by hotel and charges I believe 4.50 pounds per person or you can take taxi for 18 pounds. This is high for being so close, but these are flat rates for the area and Heathrow is... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for taking the time to comment on your recent stay. We will shortly be undergoing a full rooms refurbishment programme which will rectify the issues you raised. This will greatly improve the quality of our rooms bringing them up to a superior standard. James More 

Copenhagen, Denmark
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

British Airlines send their delayed and stranded passengers to this godforsaken place. What a way to add insult to injury. the rooms are not really bad. But the whole place is sad and dreary and the run-down building situated om a ring-road just outside the airport area. Just want to get out of here a s a p.

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for forwarding your comments following your stay, but of course I was concerned with the negative aspect. If you would like to call me directly, I would be pleased to discuss the matter further, hopefully rectifying the situation for any future guests. James More 

Clermont, Florida
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a bit on the older side and need of a makeover, but you can't beat the price or location. The staff was friendly and the room was mostly clean. The carpet had stains and the wallpaper was coming off in a few areas. The location is right near the Heathrow so the 4.50 pounds per person or... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for taking the time to comment on your recent stay. We will shortly be undergoing a full rooms refurbishment programme which will rectify the issues you raised. This will greatly improve the quality of our rooms bringing them up to a superior standard. James More 

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