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Sheraton Heathrow Hotel

Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England
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Sheraton Heathrow Hotel
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Sheraton Heathrow Hotel
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1,760 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Redcliffe QLD
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We booked into this Airport, Room was clean and well equipped, although no Hairdryer. Good reception and assisted with information on Free Bus to terminal %, to catch tube into London. Went for a meal in the Orchard Restaurant, a bit later than planned, and very pleased to find restaurant open and still serving. Had lovely meal, and very pleasant... More 

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Hawthorne
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

I book my reservation on line for 92 usd per night however when I got to the hotel at around 730 pm they claim that it was for a day rate. I showed then my reservation confirmation and intinerary and it clearly shows that it was for a over night stay. The manager claim it was an error on thei... More 

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Travelers are raving about these West Drayton hotels

Killinchy, United Kingdom
Level Contributor
142 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
3 of 5 stars Reviewed yesterday NEW

Nice room and towels. Air quality not great. Couldn't get cold water in room - weird for cleaning teeth. Nice to get a free bottle of water - maybe that was for my teeth?! Got wrong info twice from staff. If using Hopper to airport buy ticket in hotel for £4.50, it's £5 on bus which I didn't hear. Where... More 

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Richmond, Canada
Level Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed here (again) for one night in June 2015. No one loves airport hotels but the Sheraton is adequate for one night. Staff are generally cheerful and helpful (not always the case at LHR). Public areas are bright and comfortable. Rooms and bathrooms are fine but a bit tired. All was very clean. Our previous main gripe with Sheraton... More 

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Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We stayed here because it was the only Starwood property close to airport... Should have chosen something different. As a Gold Starwood member we typically get upgraded. Desk clerk said their hotel only upgrades Platinum members. He did put us in a club room (he said), but when we ask about the location of the club lounge, he said we... More 

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Istanbul, Turkey
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

A very average airport hotel, easily accessible from the airport by the airport shuttle. I arrived around 09:00 pm, waited 15 minutes to check-in; apparently there were limited front desk officers available at the time. Room and bathroom was clean, but the facility shows its age and it needs a major renovation. As it is a Sheraton, I was expecting... More 

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Melbourne, Australia
Level Contributor
256 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Had to stay here due to missing a connecting flight at Heathrow and the airline accommodating me at this hotel. Near airport with easy bus access. Large premises with conference facilities and many rooms. My room was clean, quiet and comfortable. Could not hear any plane noise. The buffet dinner was better than it looked and breakfast was fine. Service... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for forwarding your comments following your stay, but of course I was concerned with the negative aspect. If you would like to call me directly, I would be pleased to discuss the matter further, hopefully rectifying the situation for any future guests. James More 

Romford, United Kingdom
Level Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here the night before flying from Terminal 2 We chose this hotel because it has safe on site parking, unlike some hotels which offer either off site or meet and greet parking Our room was spacious with all the usual fitting and a large comfortable bed unfortunately it also had a large TV but not the flat screen... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for taking the time to comment on your recent stay. We will shortly be undergoing a full rooms refurbishment programme which will incorporate the upgrade of our TVs. We hope to welcome you back when you next pass through Heathrow. James More 

Canberra, Australia
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Motel is comfortable, clean. Concierge a bit slow but friendly and helpful. Shuttle buses available to airport for a fee - cheaper if you buy from hotel rather than the driver. Shuttles leave fairly regularly to terminals, be careful you get on the right one! Across the road is a Mcdonalds and a few other small shops if you didn't... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James More 

Kent
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Clean rooms in dire need of refurb. Wifi almost non existent. Old style tv shows time lapse since decorated. I suppose they don't have to try as guests will stay due to location. Premier inn across the road is a better bet.

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for taking the time to comment on your recent stay. We will shortly be undergoing a full rooms refurbishment programme which will rectify the issues you raised. This will greatly improve the quality of our rooms bringing them up to a superior standard. James More 

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