We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Heathrow Hotel

4.0 of 5 Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sheraton Heathrow Hotel
Professional photos View all
Browse nearby
Sheraton Heathrow Hotel
Write a Review

1,625 reviews from our community

Traveler rating
    143
    497
    527
    276
    182
See reviews for
158
563
260
484
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1625)
  • Mar-May only
    (357)
  • Jun-Aug only
    (439)
  • Sep-Nov only
    (460)
  • Dec-Feb only
    (369)
All months
Red Sea and Sinai, Egypt
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

If I could give this a 3,5 Star I would so the 4 Star is a tad generous. The good; convenient to the airport , clean facilities, nice room of more modern style. The fair: our bed was pretty soft and was definitely sinking in towards the middle. Our room AC appeared to not work as setting the temp to... More 

Was this review helpful? Yes
Wolverhampton, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Me and my family stay at this hotel regulary while we visit our family members who live in london. Although we didn't buy any breakfast because of expensive prices that didnt affect our mood or our stay at all. Sleep quality was very good. There was no noise from aircraft at all. A tip for future customers, if you sign... More 

Was this review helpful? Yes
Preston, United Kingdom
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Lovely place, comfortable bed, heated bathroom mirror, mini bar etc But the service was horrendous. Badly positioned signs at check in so we waited 10 minutes in the wrong queue (with no redirection until we were being served) My partner realised an hour after check out that he may have left some extremely important medication in the room. The two... More 

Was this review helpful? Yes
glasgow
Top Contributor
75 reviews 75 reviews
39 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed here because our flight had been delayed and so we missed our connection. We would never stay here again. It was so disappointing. The room was extremely tired and desperately in need of refurbishment. The TV would not be out of place in a museum. The bed was uncomfortable and the room was suffocatingly hot, with no way of... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Very Good and ecnomical place near Heathrow. Neat & Clean place. Buliding looks a little bit old. Free & Paid Bus facility to Heathrow Terminal 5. Internet is not free in the rooms but in the public areas. Few restaurants available in the nearby area / walking distance for a quick bite.

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James More 

York, United Kingdom
Top Contributor
72 reviews 72 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

Second time visit. It's an airport hotel. You go, you sleep, you park and you leave for the airport. The beds are ok, sheets not quite hotel standard. Good amenities. Rooms quite hot! Air con not so good. Parking safe. Close to burger chain and garage for breakfast. It's clean. I'd stay again. Get the hop on bus to the... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James More 

Athens, Greece
Senior Contributor
38 reviews 38 reviews
29 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I chose this hotel as a stop over at Heathrow airport.Quite an old building,moderate room,no wifi available,good price but you have to pay 10 pounds each return ticket airport-hotel.So, maybe,it would be better to stay at a more expensive hotel inside the airport.Polite staff.

Was this review helpful? Yes 1
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for taking the time to comment on your recent stay. We will shortly be undergoing a full rooms refurbishment programme which will greatly improve the quality of our rooms bringing them up to a standard of which we can be proud of. James More 

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Would like to thank Michael - Duty Manager on Saturday 14th Feb 2015, for helping me out with a booking. I am a local resident, made the wrong booking via a third party website. Although there is strict terms and conditions, he went out of his way to direct me to the right channel. The third party agent agrees to... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments regarding our employee Michael. We are glad he made a difference to your recent stay and we have passed on your compliments to him. We look forward to welcoming you back when you next pass through Heathrow. James More 

Lausanne, Switzerland
Top Contributor
182 reviews 182 reviews
59 hotel reviews
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had a 1 day conference for ~20 people here (I was hosting) and I wouldnt stay here again There are about 15 other "airport" hotels and I would try them first before going back here 1. It isnt that close to airport (wait 5-15 mintues for shuttle, then 10 minutes on shuttle) 2. Expensive 3. Restaurant is only OK... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for forwarding your comments following your stay, but of course we were concerned with the negative aspects. If you would like to call me directly, I would be pleased to take the matter further, hopefully rectifying the situation for any future guests. James More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Some reviewers have commented that the Sheraton at Heathrow is ‘uncomfortable’ and ‘dated’ with long queues and small rooms. If you find yourself thinking this too, go out into the carpark and look to your right – that prison-like building is the Colnbrook immigration removal centre. I bet they have things much worse. But then, many other people staying at... More 

Was this review helpful? Yes 1
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Heathrow Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Heathrow Hotel

Address: Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England
Location: United Kingdom > England > Greater London > West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Starwood EMEA, Orbitz, Cheap Tickets, Hotels.com, Priceline, Hotwire, TripOnline SA, Odigeo and Tingo so you can book your Sheraton Heathrow Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, Greater London
Hotel Style:
#7 Luxury Hotel in West Drayton

346 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (329)
Viewed
Room/suite (92)
Viewed
Dining (31)
Viewed
Hotel & grounds (44)
Viewed
Bathroom (38)
Viewed
Business center/function rooms (10)
Viewed
View from room (5)
Viewed
Family/play areas (1)
Viewed
0:49
Videos (1)
Viewed
Other (107)

Management photos: Courtesy of the property manager

Viewed
All management photos (17)
Viewed
Dining (4)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (8)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay