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Sheraton Heathrow Hotel

Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England
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Sheraton Heathrow Hotel
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Sheraton Heathrow Hotel
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1,729 reviews from our community

Traveler rating
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    557
    291
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Booked the secret hotel via lastminute.com Very good value for money. Inclusive of parking. Overall, hotel quite dated. Check-in desk quite slow. Air conditioner in the room did not function properly. As I just got off the plane from the USA, I did not bother calling the maintenance. Tea/coffee making facility in the room properly stocked. Room was of good... More 

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N.Ireland
Top Contributor
70 reviews 70 reviews
39 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here twice in May - first, the night before our flight, and again on our return. This was our 'mystery hotel' we booked through holiday extras, and it worked out at only £45 for the room each time, so naturally we thought this was great considering it was a Sheraton. Unfortunately we must agree with others who have... More 

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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed here as a result of a flight layover, and was quite looking forward to the experience. Sadly the customer service was lacking, and the room I had was dated, smelt a little dusty- there were even a couple of moths in there, so it maybe hadn't been used in a while. The first issue was, I'd requested a... More 

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Aberdeen
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a quick overnight trip on our way through London. The Sheraton cam up on a discount site and the value could not be beaten. The hotel was of a high standard, room was clean and presentable with usual amenities. Only minor down point was the 15 minutes to check in despite having pr-paid the room. The upside was... More 

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London, United Kingdom
Top Contributor
56 reviews 56 reviews
49 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I'm a pilot and spend two or three nights every week in hotels. I have stayed in some absolutely amazing Sheraton hotels and until yesterday, took it for granted that the Sheraton brand was a guarantee of quality.The Sheraton Towers in Sinapore, for example is beyond wonderful and the Sheraton in Abu Dhabi, extraordinary. The Sheraton Heathrow hotel is nothing... More 

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Travelers are raving about these West Drayton hotels

wales uk
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed for two nights, found parking easily for both days. Short wait at check in, very polite gentleman checked us in and gave all info required. We were on 2nd floor and heard no noise at all from other rooms. We obviously stayed in other rooms to ones previously reviewed as the air con worked perfectly, the room was very... More 

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girton
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We opted for this because we had to make an early start.We were also able to leave the car in the hotel car park whilst we were away.Recetion was good and the room was comfortable.The restaraunt was good and reasonable.It was east to get a bus to the airport ,so all in all a good experience

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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here one night due to an overload at my conference hotel (thistle heathrow) nearby, and was delightfully surprised by the much higher standard of the Sheraton, and at a cheaper rate! The overall hotel is much better presented and of a higher standard, the room itself bigger, beds are big & comfortable, the bathroom spacious and well fitted... More 

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Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James More 

St. Lucia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I have been with SPG for over eight years and I was able to amass close to 40,000 SPG points at the Sheraton Atlanta Airport within a year or two. This should give you and idea how often I travel. I recently changed jobs so I now travel regularly to the UK. My first visit to Sheraton Heathrow was a... More 

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Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for forwarding your comments following your stay, but of course I was concerned with the negative aspect. If you would like to call me directly, I would be pleased to discuss the matter further, hopefully rectifying the situation for any future guests. James More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I've stayed here a few times and I like the fact that it is an SPG property. Staff is usually respectful and helpful. Breakfast is good in the restaurant and if you have access to the club lounge, that is nice too. The rooms and guest floors are in desperate need of repair. There is wallpaper peeling off walls, caulk... More 

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Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for taking the time to comment on your recent stay. We will shortly be undergoing a full rooms refurbishment programme which will rectify the issues you raised. This will greatly improve the quality of our rooms bringing them up to a superior standard. James More 

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