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Sheraton Heathrow Hotel

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Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England
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1 room 1 guest
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Sheraton Heathrow Hotel
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1,838 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Western Australia, Australia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is very convenient to all Heathrow terminals which are easily accessed by shuttle bus for £5 each way or £4 if purchased online. Hotel is a bit tired but fine for overnight. Rooms small but clean and well presented. We stayed at back and no noise from airport. A nice country walk nearby if you want to stretch... More 

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Berlin, Germany
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed one night in this Airport hotel in August. Overall is not bad, it's the kind of simple Sheraton, the category 3. Don't expect fancy rooms or any luxury. But the staff was nice and the room clean. The tricky this is getting there. There are a zillion different busses going to all the different hotels and areas arount... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for forwarding your comments following your stay, but of course I was concerned with the negative aspect. If you would like to call me directly, I would be pleased to discuss the matter further, hopefully rectifying the situation for any future guests. James More 

London, United Kingdom
Level Contributor
88 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It is better than a few other hotel in Heathrow area, but for a Sheraton standard a bit poor. Room was clean and equipped though but worn out. The lampshade was torn, the wallpaper as well at some hidden place, also the bathroom had a few old spots. The television was old style. The size of the room was spacious... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for taking the time to comment on your recent stay. We will shortly be undergoing a full rooms refurbishment programme which will rectify the issues you raised. This will greatly improve the quality of our rooms bringing them up to a superior standard. James More 

Chicago, Illinois
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

As a long time spg member, I was very disappointed in the hotel. I booked with points knowing it was not a five star hotel. None of the computers worked in the business center. Staff was non responsive and not helpful. On a positive note, we did order room service and that staff was extremely pleasant. The food was delivered... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for forwarding your comments following your stay, particularly your positive feedback of our room service experience. However I was concerned with the negative points, and if you would like to call me directly I would be pleased to discuss these further with you. James More 

Madrid
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I was placed in this hotel by British Airways when I missed a flight to Sydney because of a delayed earlier flight from Madrid. Finally arrived in the hotel past 11 PM on July 18 2015. BA had given us dinner vouchers, but dinner was no longer available by that time. The hotel staff made no effort to help in... More 

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Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your feedback following your recent stay. Unfortunately we are not allowed to re-heat food brought in from outside the premises due to health and safety issues, and none of our rooms contain microwaves. For Room Service to bring a knife and fork, this would have indeed incurred a 'tray charge'. This only gives a brief explanation, I... More 

Southampton, United Kingdom
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night before a flight and had a perfectly decent and comfortable stay. Room was nice and quiet and reception staff were pleasant and helpful. Excellent restraunt with good food and drink and efficient transfers to the airport. All in all a very good experience.

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James More 

Hereford, England, United Kingdom
Level Contributor
93 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our second day at this hotel, location for our business requirements is ideal, however car parking is a little expensive and WIFI prices are ridiculous!! In this day and age we all know WIFI is very cheap and I cannot believe a hotel of the Sheraton brand still charges for WIFI when many hotels offer this inclusive in... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for forwarding your comments following your stay, but of course I was concerned with the negative aspect. If you would like to call me directly, I would be pleased to discuss the matter further, hopefully rectifying the situation for any future guests. James More 

Kathmandu, Nepal
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

With the help of my uncle who works in Sheraton Hotel, new York, we got a special discount in this hotel before flying out of London. The hotel is located in an extremely convenient place because it is just minutes drive from Heathrow Airport and the tube station is just near by. They even have airport bus shuttle all through... More 

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James More 

Atlanta, Georgia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is very convenient to Heathrow' Terminal 5, staff is very friendly, lobby is nice. But it badly needs to be upgraded. Internet is spotty. Furniture in the rooms is old. Does not do justice to Sheraton brand.

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for taking the time to comment on your recent stay. We will shortly be undergoing a full rooms refurbishment programme which will rectify the issues you raised. This will greatly improve the quality of our rooms bringing them up to a superior standard. James More 

Hawkes Bay
2 reviews
5 of 5 stars Reviewed 1 week ago

The room was great, large ,clean very quiet and very well appointed. The hotel is very conveniently located to Heathrow and the Hoppa bus service is great. Also walking distance to Hertz and other car rentals. Also a car rental on site. Private Limos also available to London, very reasonably priced. Excellent food and bar service

Was this review helpful? Yes
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your very positive comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James More 

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