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All 12 West Drayton hotels

Novotel London Heathrow

4.0 of 5 Hotel   |   Cherry Lane, West Drayton UB7 9HJ, England
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Ranked #6 of 12 Hotels in West Drayton
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A recent review
5 of 5 stars Reviewed April 4, 2012
Budge_8 Bury St. Edmunds, United Kingdom
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1,383 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Novotel London Heathrow
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Bury St. Edmunds, United Kingdom
Contributor
16 reviews 16 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 4, 2012 via mobile

I decided to stay at the Novotel the night before my early morning flight, so booked the Stay & Park rate. This cost me £79 for a bed for the night and eight days parking, which was actually cheaper than booking one of the on airport car parks for the same duration. The hotel is modern and is located close... More

Was this review helpful? Yes
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review

Dear Guest Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in the Novotel London Heathrow. I look forward to welcoming you back at the Novotel London Heathrow. Kind regards, More

Edinburgh, United Kingdom
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed April 2, 2012

Stayed here prior to taking a long haul flight and read reviews prior to booking. The hotel is pleasant, and the rooms are standard. However, if your wanting a good night sleep be warned. Paper thin walls make it difficult if you have noisy neighbours. Food wise, its not bad for the price. If your a veggie, don't get excited... More

Was this review helpful? Yes
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review

Dear Guest Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at the Novotel London Heathrow. Kind regards, More

Rugby, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed March 31, 2012

Good trip, good location near to motorway and airport. Nice stopover point. A-club points are a bonus. You only need to stay 3 or 4 nights and you get points toward vouchers for money-off stays.

Was this review helpful? Yes
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review

Dear Guest Glad you had a good time at the Novotel London Heathrow! Hope to see you again. Kind regards, More

Derbyshire
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 27, 2012

Stayed for 2 nights in an executive room to go to Legoland. On check in our room request hadn't been acted on but we were quickly moved. The room was very clean and well maintained. Unfortunately once the sofa bed was out for the children there was very little room to move around. We did not have enough pillows so... More

Was this review helpful? Yes
BernardPanisse, General Manager at Novotel London Heathrow, responded to this review

Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay . Please rest assured that I will take note of your comments and the matter will be addressed. I hope we can welcome you back and your family to the Novotel London Heathrow in the near future. Kind regards Bernard Panisse General manager More

Gulf Beaches, Florida
Top Contributor
120 reviews 120 reviews
51 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 24, 2012

Stayed for two nights on Business. Room was fine, bed was very comfortable. Bathroom was nice. Fitness room was sufficient, Nice lobby to hang out in and the staff was very friendly. 4.50 pounds gets you to and from the Heathrow on the "Hoppa" 10 pounds for a cab. Had breakfast on site and it was good. Carpet was nearing... More

Was this review helpful? Yes
BernardPanisse, General Manager at Novotel London Heathrow, responded to this review

Many thanks for the positive comments; I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Novotel London Heathrow again very soon. Kind regards, Bernard Panisse General Manager More

Bristol, UK
Top Contributor
86 reviews 86 reviews
43 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed March 24, 2012

Had an exec room on the 2nd floor overlooking a single lane road (back of hotel I think). The room itself could probably do with better sound-proofing as the noise from outside was fairly audible. There was tea / coffee making facilities, a fridge / mini-bar and in-room safe. There was no complimentary wi-fi, only free cabled broadband. The room... More

Was this review helpful? Yes
BernardPanisse, General Manager at Novotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to post your comments on Tripadvisor. I was disappointed to read that we were not able to achieve a much higher level of satisfaction on your last stay and sincerely hope you will give us the opportunity to impress you on your next stay with us. Kind regards Bernard Panisse General Manager. More

Galway, Ireland
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 20, 2012

Worst 4 STAR OR 3 STAR ever stayed in. The best thing about this Hotel is the Hoppa bus to heathrow, would have thought this would have been complementary but then nothing in this Hotel is.You pay for every little thing, certainly no frills and yet a 4Star with 4Star rates. . Not a pleasant stay even for a airport... More

Was this review helpful? Yes 2
BernardPanisse, General Manager at Novotel London Heathrow, responded to this review

Thank you for taking the time to share your experiences online. I was disappointed to read that your experiences on reception did not meet with your expectations. We usually receive very positive feedback regarding the level of service and professionalism of our staff and I am sorry this was not your experience. Thank you once again for taking the time... More

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Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Middlesex

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