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Novotel London Heathrow

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Cherry Lane, West Drayton UB7 9HJ, England
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Novotel London Heathrow
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Novotel London Heathrow
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1,514 reviews from our community

Traveler rating
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    289
    108
    59
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Novotel London Heathrow
See the most recent reviews
Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed July 11, 2011

From the moment I got to the hotel I was treated courteously. I had just been to Legoland in nearby Windsor and was completely shattered. The staff on the reception desk were so friendly and helpful and also the ladies in the restaurant so pleasant,helpful and kind to my children. The swimming pool was open until 10.30 at night and... More 

Was this review helpful? Yes
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this review

Many thanks for taking the time to provide feedback following your recent visit to Novotel London Heathrow. I am obviously pleased to read that you enjoyed your stay and your 5 year old too. We look forward to welcoming you back again in the future. Kind regards Bernard Panisse General Manager More 

Melbourne, Australia
Top Contributor
72 reviews 72 reviews
72 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed July 11, 2011

We stayed one night at the Novotel London Heathrow Hotel. The hotel was very clean and comfortable and convenient for going to Heathrow early in the morning as we had a rental car to return. The staff were pleasant and helpful. It was also quiet and good value for money. We would be happy to stay there again in similar... More 

Was this review helpful? Yes
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this review

I am delighted to see that you stay with us was so positive - may thanks for taking the time to let other travellers know. I do hope we see you back at the hotel again in the future. Kind regards Bernard Panisse General Manager More 

Manila
2 reviews
4 of 5 stars Reviewed July 5, 2011

Great location. Close to Heathrow. Good for early departures or late arrivals. Easily accessible by the Hoppa bus (GBP4 one way ticket, GBP4.50 if bought from the driver, GBP7 if ticket is return). Cool rooms. Nice bathrooms...with tub and separate shower.

Was this review helpful? Yes
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this review

Dear Guest Many thanks for taking the time to note your positive review of your recent stay with us at the Novotel London Heathrow – we look forward to welcoming you back again soon. Kind regards Bernard Panisse General Manager More 

Leicester, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 1, 2011

I stayed here as I had an early morning flight to Copenhagen. The staff are friendly and helpful. I would not order room service though and certainly not the fish. I had a bit of tummy upset after the food and complained. While they didn't charge me for food, they did promise to look into it and get back to... More 

Was this review helpful? Yes
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this review

Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit. Please rest assured that I will take note of your comments and the matter will be addressed. I hope we can welcome you back to the Novotel London Heathrow in the near future. Kind regards Bernard Panisse General manager More 

Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 27, 2011

My stay at this Novotel was unremarkable overall. I arrived at Heathrow from overseas and was able to check in early (about noon) with no problems. Room was OK, average accommodations and cleanliness. Staff was friendly. There is a restaurant/bar on the lobby which is a good thing because I don't think there is much else in the area except... More 

Was this review helpful? Yes
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this review

We at the Novotel London Heathrow very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all your comments. We look forward to welcoming you back in the near future. Kind Regards Bernard Panisse General Manager More 

Elm Grove, Wisconsin
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 25, 2011

Our family of 6 stayed here June 23rd before an early morning flight. Rooms were terrific: a true queen bed, plus sofa sleepers for the children, already made up, and in one room, the sofa sleeper was actually 2 single beds which our teens appreciated. Spotlessly clean and modern. Reception staff were courteous and provided all the information we needed.... More 

Was this review helpful? Yes
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this review

Many thanks for taking the time to note your recent positive experience at the Novotel London Heathrow hotel - I was pleased to see that you enjoyed so many different aspects of your stay, and I do hope that you will return again in the future. Kind regards Bernard Panisse General Manager More 

Mildura, Australia
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed June 23, 2011

Arrived 28th April after long Airline trip The first Impression was the Reception Area looked Good After checking in we were given our Key and proceeded to the Floor of our room No help was offered by Porters with our luggage Remembering the classification of this hotel I was suprised The Carpets were noticably worn and dirty The room was... More 

Was this review helpful? Yes 1
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this review

Thank you for taking the time to post a review on the hotel following your recent stay with us. I understand that you had encountered some problems upon your arrival and during your stay, thank you for having brought this to our attention. We would like to inform you that the hotel have CCTV Cameras and we have night security... More 

Hessle, United Kingdom
Top Contributor
142 reviews 142 reviews
125 hotel reviews
197 helpful votes 197 helpful votes
4 of 5 stars Reviewed June 20, 2011

You know when you stay in hotels a lot that you do notice the abnormal. Well let me tell you about my stay at the London Heathrow Novotel. Now, I'm a member of the Accor 'A-Club' and am frequently dismayed about the number of times I then have to write out my full name and address when checking in, but... More 

Was this review helpful? Yes
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this review

Dear Reviewer, I have noted your mixed review posted online following your recent stay – I do hope that you will return to experience a more enjoyable stay in the future. Kind regards Bernard Panisse General Manager More 

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