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Novotel London Heathrow


Hotel class 4.0 of 5
Cherry Lane, West Drayton UB7 9HB, England

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Best fare found from Los Angeles to London: $746

Reviews you can trust

Reviews at a glance
  • Hoppa bus(10)
  • Swimming pool(9)
  • Very good(9)
  • Hotel hoppa(7)
  • Sofa bed(7)
  • Room service(7)
  • Airport hotel(6)
  • Free internet access(5)
  • Clean and modern(5)
  • Staff are courteous(4)
Show reviews by trip type and rating
  • All reviews (200)
  • Business reviews (37)
  • Couples reviews (42)
  • Family reviews (49)
  • Friends getaway reviews (2)
  • Solo travel reviews (36)
80% of travelers recommend
4.0 of 5 stars 200 reviews
  • Excellent
    53
  • Very good
    90
  • Average
    26
  • Poor
    20
  • Terrible
    9
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[ Date ] [ Rating ]
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4 of 5 stars
loobyloo10   6 contributions
Suffolk
Sep 2, 2010 | Trip type: Family New

We went to Legoland and stayed here overnight as it was fairly close. Staff were friendly, room was clean and comfortable. The swimming pool was very nice although did look a little dirty inside. Breakfast simple, not the best but ok. Can imagine it would be very noisy if you needed the window open but then what can you expect... more

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4 of 5 stars
HeadBrewerEngland   8 contributions
England
Aug 30, 2010 | Trip type: Couples New

Stayed one night to pick up our daughter who was arriving early morning at Heathrow after a 6 monthg World trip and got a very reasonable room rate. Staff were excellent as was hotel facilities although I must concur with previous guests that it certainly could do with air conditioning in each room andf although the night we stayed was... more

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4 of 5 stars
Jtrav20   1 contribution
Burton upon Trent, United Kingdom
Aug 20, 2010 | Trip type: Family

We have stayed at the Novotel twice when taking a flight from Heathrow. A good, clean hotel with friendly service with great deals including parking. Just a 10 minute taxi ride from Heathrow terminals. Even on our return when we were just picking up the car the customer service was great - staff went out of their way to help... more

Management response from
MLucasLondon, General Manager

Many thanks for taking the time to post a review on your recent stay with us. I have shared your comments with the team at the hotel as your acknowledgement of their friendly service encourages them to carry on their efforts to ensure that every guest is well taken care of. Kind regards Michael Lucas General Manager

Great rooms
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4 of 5 stars
Steve1440   11 contributions
Auckland
Aug 14, 2010 | Trip type: Couples

Spent only the 1 night there, the room was very clean and modern, with a nice big soft bed and TV had alot of channels. Hotel bar had really nice food, airport transfers were very simple and got us to and from the hotel on time WiFi was expensive, more

Management response from
MLucasLondon, General Manager

Thank you for taking the ime to post a review following your recent stay at the hotel. It is great to hear that you enjoyed your visit and we hope to welcome you back in the future.

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5 of 5 stars
ElaineB73   1 contribution
Sutton Coldfield
Aug 13, 2010 | Trip type: Couples

We recently stayed here and were very pleased with every aspect of our visit. The staff are superb and the service they provide is excellent. The hotel reception/bar area/restaurant is light and airy. more

Management response from
MLucasLondon, General Manager

Many thanks for taking the time to post a review following your recent stay. I have shared your comments with the team as it is great to hear that you enjoyed the service that they provide. Kind regards Michael Lucas General Manager

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4 of 5 stars
FirebrandFox   20 contributions
Fremantle, Australia
Aug 9, 2010 | Trip type: Solo travel

This is a straight forward, modern, clean business hotel. The room was big and modern and fine for me. I have to admit though that I was a little disappointed with the location - it probably took about 20 to 25 min to get to and from Heathrow on the bus service that runs to all of the hotels. In... more

Management response from
MLucasLondon, General Manager

Many thanks for taking the time to post a review following your recent stay with us. I am pleased to read that you enjoyed your stay with us. It is true that the majority of the hotels at Heathrow are not located at a terminal and guests do need to allow time for transfer on the Hoppa bus service. I...

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4 of 5 stars
Harrassedmother247   1 contribution
Manchester, United Kingdom
Aug 8, 2010 | Trip type: Family

After reading some recent reviews I was not really looking foward to staying at the Novotel, but it was absolutely fine! The actual hotel is really nice, the staff were very friendly and helpful and breakfast was great! We had a family room, which wasn't huge but was more than adequate for using as a base. There is a play... more

Management response from
MLucasLondon, General Manager

Many thanks for taking the time to post a review following your recent stay with us. I am obviously delighted that we exceeded your expectations and that you found the staff to be very friendly and helpful. I share all guests comments with the team and they were extremelyu pleased to be recognised for their efforts. I hope that we...

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5 of 5 stars
DamionAtlanta   1 contribution
Atlanta
Aug 5, 2010 | Trip type: Family

Our visit to Novotel at Heathrow London was smooth and efficient and the staff was helpful in all our interactions. The guest room was well appointed and especially convenient for travelers. I am a hotel designer in the U.S and applaud the design application enabling guest often in a hurry, the convenience of your room layout. One problem we had... more

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5 of 5 stars
ham220   1 contribution
London
Aug 2, 2010 | Trip type: Business, Solo travel

I was a guest at the Novotel London Heathrow last night and to my surprise I checked-out of the hotel and thought everything was really as good as it could have been! But then I went to the car park and my car did not start. The battery was dead and I was in a company car with not jump... more

Management response from
MLucasLondon, General Manager

Many thanks for taking the time to acknowledge the level of service you received from the team at the hotel. They are committed to taking good care of our guests and your comments confirm that they succeeded in their aim.

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4 of 5 stars
MauriceC   22 contributions
Beirut
Aug 2, 2010 | Trip type: Couples

A five minute £4 bus ride (Hotel Hoppa) from Heathrow terminals 1,2 & 3 , if there are two of you take a cab. The Novotel is often great value (under $100) breakfast buffet included ( a £14.95 a head bonus). The Plough Pub 5 minutes walk (behind the Holiday Inn) is a good place for dinner and a few... more

Management response from
MLucasLondon, General Manager

Thank you for taking the time to post a review regarding the hotel. I am pleased to read that you consider it to be good value for money and that you enjoyed your stay. I would apologise for the lack of free internet in the lobby during your visit. This was a temporary glitch with the network and I can...

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Novotel London Heathrow Also Known As

  • Novotel Hotel London Heathrow
  • Novotel West Drayton
  • West Drayton Novotel
Address: Cherry Lane, West Drayton UB7 9HB, England
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