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All 12 West Drayton hotels »

Novotel London Heathrow

4.0 of 5
Cherry Lane, West Drayton UB7 9HB, England
Hotel amenities
Novotel London Heathrow
Ranked #5 of 12 hotels in West Drayton
4.0 of 5 stars 597 Reviews
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597 reviews from our community

What travelers say about this hotel
  • Very good(20)
  • Sofa bed(11)
  • Swimming pool(8)
  • Hoppa bus(7)
  • Room service(7)
  • Great value(6)
  • Airport hotel(6)
  • Really nice(5)
  • Early morning flight(5)
  • Car park(5)
Traveler rating
    158
    272
    107
    39
    21
Only show reviews for Family (172) | Couples (155) | Business (133)
Date Rating
Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 24, 2012 NEW
1
person found this review helpful

This hotel was a pleasant surprise: we only stayed one night, on a Saturday, to attend a party nearby. The hotel looks a bit drab from the outside, but once inside it's new and lovely. It was surprisingly quiet at night (always a bonus on a Saturday night stay!). My only negative point is that the restaurant was ok, but... More

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A TripAdvisor Member
1 review
5 of 5 stars Reviewed May 23, 2012 NEW

Only stayed for the one night but found the hotel to be extremely clean, the staff very helpful and the food in the restaurant was of great quality and served very efficiently More

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Posted by an Accorhotels.com traveler
Douglas, United Kingdom
2 reviews
5 of 5 stars Reviewed May 23, 2012 NEW

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Princeville, Hawaii
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 18, 2012
1
person found this review helpful

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Ghent, Belgium
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed May 14, 2012

We enjoyed our stay at this hotel. Rooms were clean, staff really friendly. But if you have a room facing to the inside square, you are not able to open the windows. So you are getting fres air from the airconditioning, so nights were way to hot (it was May) and you became a bick sick from that airco... :(... More

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San Diego
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 13, 2012
1
person found this review helpful

Very nice staff at the reception desk. This was a very last minute booking for me and I did not know what to expect. Comfy bed, tea/coffee make in my room - iron - nice inner court. This will most likely be my favorite room during my trip! The room is fairly decent in size; larger than your NYC hotel... More

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BernardPanisse, General Manager at Novotel London Heathrow, responded to this review
May 14, 2012

Dear Guest, Thank you for taking the time to write a review and share your experiences online. We sincerely appreciate the 4 star rating and your recognition of the efforts of all of the hotel team to provide you with an excellent stay in a clean environment. We look forward to welcoming you back to the hotel. Kind regards Bernard... More

Larnaca, Cyprus
1 review
3 of 5 stars Reviewed May 12, 2012

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BernardPanisse, General Manager at Novotel London Heathrow, responded to this review
May 14, 2012

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Contributor
15 reviews 15 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 10, 2012

The Novotel is about a 10 minute cab ride or a longer "Hoppa" shuttle bus trip from Heathrow itself - it is otherwise pretty much in the middle of nowhere. The hotel itself has a large multilevel atrium with the hotel restaurant off to one side, but the style and space stops about there: rooms, although reasonably sized, have concrete... More

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BernardPanisse, General Manager at Novotel London Heathrow, responded to this review
May 14, 2012

Dear Guest, Thank you for taking the time to post your comments on Tripadvisor. I was disappointed to read that we were not able to achieve a much higher level of satisfaction on your last stay and sincerely hope you will give us the opportunity to impress you on your next stay with us. Kind regards Bernard Panisse General Manager More

Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 9, 2012
1
person found this review helpful

We stayed here for 3 nights, and did not like it, over priced food and drinks, never again, upon arrival we were told no booking was received, all was pre paid months in advance-you dont want to hear this after a 19hr flight, was rectified but not a happy experiance to start a holiday in the UK, The front counter... More

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BernardPanisse, General Manager at Novotel London Heathrow, responded to this review
May 14, 2012

Thank you for taking the time to share your experiences online. I was disappointed to read that your experiences on reception did not meet with your expectations. We usually receive very positive feedback regarding the level of service and professionalism of our staff and I am sorry this was not your experience. Thank you once again for taking the time... More

Perth, Australia
Top Contributor
69 reviews 69 reviews
Reviews in 27 cities Reviews in 27 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 9, 2012

The Novotel Heathrow is conveniently located less than 10 minutes from Terminal 3. The Hotel Hoppa bus services the hotel (both from and to the airport) for £4 one-way making for a convenient transfer. If there are 2 or more people, a taxi may be more viable as it's about £10. The hotel itself is well laid out - four... More

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BernardPanisse, General Manager at Novotel London Heathrow, responded to this review
May 14, 2012

Many thanks for the positive comments; I’m happy we were able to make your stay with us so enjoyable sorry for the little mistake regarding your bedroom price.. I hope we can welcome you back to the Novotel London Heathrow again very soon. Kind regards, Bernard Panisse General Manager More

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Additional Information about Novotel London Heathrow

  • Novotel Hotel London Heathrow
  • Novotel West Drayton
  • West Drayton Novotel
Address: Cherry Lane, West Drayton UB7 9HB, England
Price Range: $

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Novotel London Heathrow
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