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All 12 West Drayton hotels

Novotel London Heathrow

4.0 of 5 Hotel   |   Cherry Lane, West Drayton UB7 9HJ, England
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72%
Ranked #4 of 12 hotels in West Drayton
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1,309 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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monmouth
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We have now stayed at this hotel 3 times in a family room, with another night booked in three weeks time. On each occasion we have stayed at the hotel, the reception staff have been professional, courteous and very helpful. They are a credit to the hotel. We ate in the hotel restaurant the first time we stayed there and... More

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear francesca p, Many thanks for your detailed review of your stay with us. I was pleased to hear that you found the service at the reception to be of good quality and that you enjoyed your first meal with us. I was however disappointed to hear about the issues you have encountered in the restaurant thereafter; please allow me... More

Limerick, Ireland
1 review
4 of 5 stars Reviewed 6 days ago NEW

I was flying from Amsterdam to Shannon with a stop at Heathrow. Due to delays I missed my connecting flight to Shannon and the airlines arranged for out stay at the Novotel London Heathrow. ..: The Hotel:.. The Hotel looks very nice and inviting. The reception desk is very friendly. The Hotel has a bar with a huge screen and... More

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear John B, I am grateful for this very detailed and positive review of your stay. On behalf of all the team, I thank you for your words of praise regarding our high standards of service. We are also delighted that you have enjoyed using all our facilities including the bar, the restaurant and the bedroom. We hope to welcome... More

muscat
Top Contributor
64 reviews 64 reviews
31 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have tried a number of airport hotels around LHR, and this Novotel property is definately a good one. The outside loos as dated as most other hotels this side of the airport, but inside it is quite funky. Contemroary lobby / restaurant / bar / social area and (at least mine was), very nice roomes with modern decor. Cool... More

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear gerhard1965, Many thanks for your feedback following your stay at Novotel London Heathrow. We were glad to read your extensive review and mainly to note that you rate us as one of the good hotels in the Heathrow area. It is also a pleasure to hear that you found all our facilities to be pleasant and convenient and that... More

Hamilton, New Zealand
Contributor
19 reviews 19 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed on a 2 day stopover here. The hotel connects to the airport on the hotel hopper bus and service is very regular and the drive only about 10 minutes. Staff were helpful and firendly and accomodating when I arrived early from a long haul flight. Rooms were comfortable and there was a lounge chair to relax in and... More

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear wanderer574, Thank you so much for your comments following your stay in our hotel. We are extremely pleased to hear that you had a pleasant experience with us. We hope to see you again soon. Kind Regards, More

Sydney
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Room was quite small especially for four people, however was clean and pleasant, if not spectacular. We were especially impressed by the front desk staff who were helpful, friendly and more than willing to go the extra mile for four tired people who arrived to find their travel agent had bungled their booking. We also had the buffet breakfast each... More

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Andrea D, We are very pleased to hear that you have had an excellent stay at Novotel London Heathrow and we are even more pleased to hear that we have provided you with a high standard of service throughout your visit. I thank you for pointing out the delicious breakfast you have had in our Elements restaurant. We hope... More

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for an overnight on the return from a holiday. We got an excellent online price including breakfast. Reception organised a taxi transfer to Heathrow for our family of four and it was so much easier than using the hoppa bus. We ate in the restaurant and enjoyed the super large pizzas which were excellent value. The design of... More

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Ftsre, Thank you so much for this wonderful review. We are very pleased to hear that you found our hotel to be pleasant to stay in. Thank you also for complementing us on the excellent service provided to you during your stay. We look forward to your next stays. Kind Regards, More

Vancouver, Canada
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had low expectations about the hotel because its one of many located around Heathrow in an industrial looking area. We were staying for one night before an early departure from the airport so I wasn't too worried about the quality. The hotel lobby is modern and very inviting. Staff were very helpful and while we didn't try the pool... More

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Damianjt, Thank you so much for your comments. It is a great pleasure to hear that we managed to exceed your expectations and that you enjoyed our facilities such as the lobby/bar area and also your bedroom. We are even more pleased that you found the staff to be very helpful. We look forward to your next visit. Best... More

Manchester, United Kingdom
Top Contributor
76 reviews 76 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Never stayed in a Novotel before but booked this as part of a two day package to nearby Legoland. The family room was not the largest but it was modern, clean and well equipped with a minibar, television, separate bathroom with toiletries and toilet. All members of staff were extremely helpful and courteous and made a fuss over our two... More

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Robert G, Thank you so much for this lovely review of your stay at Novotel Heathrow. All the team is delighted that you and your grandchildren have enjoyed staying with us for these two days. We genuinely love to pamper our guests and it is therefore a pleasure to hear that you liked our facilities including the restaurant, the... More

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Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel London Heathrow 4*
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Middlesex

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#3 Luxury Hotel in West Drayton #4 Family Hotel in West Drayton #5 Business Hotel in West Drayton
Hotel Class
Official Description (provided by the hotel)
The Novotel London Heathrow is located in the heart of Heathrow Airport, 30 minutes from Central London. This hotel is ideal for guests on a business trip offering high speed internet access and extensive conference facilities. Close to StockleyPark andtourist attractions such as Windsor Castle and Legoland. Enjoy contemporary cuisine in the pleasant surroundings of our Elements restaurant and lounge bar. Relax in our heated indoor swimming pool and gym at no extra charge. Onsite parking. ... more   less 
Number of rooms
178

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