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All 12 West Drayton hotels

Novotel London Heathrow

4.0 of 5 Hotel   |   Cherry Lane, West Drayton UB7 9HJ, England
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Ranked #4 of 12 hotels in West Drayton
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A recent review
5 of 5 stars reviewed 3 days ago
Adrian H Taunton, United Kingdom
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1,327 people have reviewed this hotel

Traveler rating
    359
    572
    255
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    49
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457
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281
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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English first
Taunton, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed for one night before flying to San Francisco having travelled from the West Country enduring a rather long and frustrating journey. The hotel proved to be,as always, a haven of tranquility. We were offered a groundfloor room which overlooked the gardens which was delightful - will attempt to reserve the same room next time. We wined and dined very... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Adrian H, We are delighted to know that you had a great experience at the Novotel London Heathrow, that you enjoyed the quietness of the hotel, the service from the staff and the different amenities we offer. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your experience. We... More

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

we stayed in hotel for 2 nights.This was our second trip to this hotel.Rooms are nice and clean with tea&coffee.Check in and checkout was quick.Reception staff is helpful.We had a meal in restaurant which was worst experience we had.Food was pricey and the service was really bad, 3-4 waiters dont know anything about service,no body ask for drinks.we waited 40... More

Was this review helpful? Yes 3
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear SHUKLAM, I thank you for your comments and your feedback. I am sorry to hear that the service you received in the restaurant was not to our usual standards. Please rest assured that the points you made were addressed. I was pleased to read however that the room and the service at reception were to your satisfaction. Once again... More

brisbane
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The location is about 25 minutes via a 5 pound one way or 9 pound return trip to the airport. Beingan Accor platinum member, I was offer a room upgrade and welcome drink. The room is clean and tidy. Breakfast was really nice , has a variety of food. There is an ipad/tablet on the desk which you can check... More

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear solo6005, I am delighted to hear that you have enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope... More

London, United Kingdom
Contributor
17 reviews 17 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have always liked Staying at Novotel, mainly because of the Nice comfortable rooms and great breakfast. This hotel was no exception, stayed with my wife for 7 days. room was really clean, great bed and bathroom with amazing bathtub. Enjoyed the daily English breakfast too. Though didnt managed to go to Gym and Swimming Pool due to hectic schedule.... More

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear gaurav_sngl, Thank you so much for your review. We are glad to hear that you have enjoyed your room and the breakfast. I would like to confirm however that the Wifi is free in the room. We look forward to your next stay. Warm Regards, More

Carluke, United Kingdom
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is our third trip to this hotel. We've been here by air and by road, and it's convenient for both. Just 10 minutes from Heathrow by transfer bus and right beside the M4 it's an excellent hotel. The rooms are always well appointed and clean and the staff very helpful. We'll definitely be back.

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear badbob82, Thank you for your words of praise. We are truly happy to hear that you have very much enjoyed your egular stays at Novotel London Heathrow. We would also like to thank you also for pointing out our attentive staff. We look forward to welcoming you back soon. Warm Regards, More

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Stayed 2 nights, room had not been cleaned properly, I went to put something in the bin and there was a broken plastic cup and a medicinal tablet in there. We have a 16 month old who is like all 16 month olds very inquisitive and could have found that, luckily we had found it first. There were complimentary tea... More

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Eattoomuch2, Thank you so much for your feedback. I am truly sorry to hear about the inconvenience caused during your last stay. As a matter of fact, the points mentioned in your comment do not reflect our normal standards of service. I will hence address them to the team in order to avoid any future occurrence. On a positive... More

Beijing
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here twice now with my family (wife and 2 children - 9 & 11) as a stop-over hotel. It ticked all the right boxes for a great night's sleep and filling breakkie! Very close to airport, easy to find and hassle -free. Will definitely stay there transiting again.

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear JohnBeijing, Thank you so much for this wonderful feedback! It is really rewarding to hear that you were very satisfied with your stay. We look forward to your next visits. Kind regards, More

Ingolstadt, Germany
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed there for one night on our trip to Florida. Very nice beds, calm hotel, very nice bathroom. But it took 45 minutes to get to the airport, but this is due to Londonm Heathrow, a really big airport. Good breakfast, very friendly staff - recommend!

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Axel L, Thank you for your very satisfactory stay at Novotel London Heathrow. I We hope to have the pleasure in welcoming you back again. Warm Regards, More

Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We are a family of four 2 adults , 2 children and stayed with hotel and legoland package. The kids and us loved it here , the staff especially lara on reception are fantastic. Was suprised how much things for the kids to do here, with computers , play area, and the swimming pool which they loved. Breakfast was great... More

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Harrogate1986, Thank you so much for your feedback following your stay at Novotel London Heathrow. It is such a great pleasure to hear that you and your family loved our hotel. Thank you for mentioning Lara whom we think is a great asset to the hotel as she and the rest of the team genuinely love to pamper our... More

Manchester
1 review
5 of 5 stars Reviewed 1 week ago

My family and I stayed at the Novotel Heathrow this Aug 2014. The hotel offered fabulous family discount and a central location for exploring the surrounding theme parks. The reception area/ bar / restaurant is lovely and modern and the breakfast offered a good choice with friendly service. The pool area is good which the children enjoyed. Highly recommended and... More

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear 19caroline78, Thank you so much for the great feedback. We are so glad that you have enjoyed all our facilities including our excellent buffet breakfast and our swimming pool. We hope to see you again very soon. Warm Regards, More

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Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel London Heathrow 4*
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Middlesex

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in West Drayton #3 Luxury Hotel in West Drayton #4 Family Hotel in West Drayton #6 Business Hotel in West Drayton
Hotel Class
Official Description (provided by the hotel)
The Novotel London Heathrow is located in the heart of Heathrow Airport, 30 minutes from Central London. This hotel is ideal for guests on a business trip offering high speed internet access and extensive conference facilities. Close to StockleyPark andtourist attractions such as Windsor Castle and Legoland. Enjoy contemporary cuisine in the pleasant surroundings of our Elements restaurant and lounge bar. Relax in our heated indoor swimming pool and gym at no extra charge. Onsite parking. ... more   less 
Number of rooms
178

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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