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All 12 West Drayton hotels

Novotel London Heathrow

4.0 of 5 Hotel   |   Cherry Lane, West Drayton UB7 9HJ, England
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Ranked #5 of 12 hotels in West Drayton
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
cyntul2no alabama
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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alabama
Top Contributor
189 reviews 189 reviews
71 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here because I had a long layover at Heathrow. The room was fine, nice size and clean. Pleasant staff, I did eat in the restaurant and thought the food was fine, the bread was especially good. The prices were reasonable for an airport hotel. The pool seemed nice, but the main thing I didn't like about it was... More

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Dereham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for 2 nights in April on a Legoland Holidays trip. Can't fault it. Staff very professional and friendly. Hotel clean, spacious and well equipped. Nice warm (if small) swimming pool. Vast choice of breakfast items. Our room had a double sofabed in addition to a large bed and we still managed to put our travel cot up and... More

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Great Yarmouth, United Kingdom
2 reviews
2 of 5 stars Reviewed 3 days ago NEW via mobile

We booked two nights here as we were going to legoland with our two young children. The room we were given was absolutely awful with no room for the cot that we had asked for (but not been given). I immediately complained and was told we could upgrade to an executive suite for an extra £60. We upgraded as there... More

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I wasn't expecting much when I booked the Novotel. It was just for a place to stay before I dropped my colleague off at the airport the next day, There is a car park which is great, you do have to pay but this is so common these days. Rooms were clean, but pretty basic. Breakfast was nice, lots of... More

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear NeilPatel84, Thank you for your review following your stay at our property. I am glad that you find our amenities such as the Free Wifi and the breakfast to be convenient for your stay. We are looking forward to your next visit. Warm Regards, More

London
Contributor
16 reviews 16 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Having stayed at this Novotel many times due to my business which requires much travelling, my reviews on this Heathrow hotel is mixed. Great aspects are: WIFI is excellent. Easy to setup & use & works in bedrooms & conference rooms whereas some hotels you have to be located in the lobby for reception. The decor & overall look &... More

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear twinkletoes13, Thank you very much for your feedback following your stay. We are glad that our staffs are making all the difference by providing you with an excellent service during your stay. We will ensure to pass on your comments to the staff you have mentioned. We can assure you that we have taken note of your comments regarding... More

Contributor
19 reviews 19 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel looks very nice from the outside and also in reception, very clean and welcoming, the room sizes are good and the family room is a good size, the staff are friendly and try to help which is a bonus too, the breakfast has a good selection and as long as you pre book on line it's not bad... More

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Domjmoore, Thank you for your review following your stay at our property. I am glad that you have enjoyed the room and that you found the service to be good. I was disappointed however about the issue you have encountered with the duvet cover and I can assure you that we are looking into the situation in order to... More

Newcastle upon Tyne, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Travelling as a group of 10 we were met at reception by possibly one of the most friendly member of staff, Lara. She could not have been more helpful. We had to submit certain paperwork but as she could see were tired from travelling she allowed us to bring them down at our leisure. The room was spacious, clean, good... More

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear KirstySC, Thank you so much for this lovely review of your stay at our hotel. I will ensure to pass on your compliments to the team and especially Lara as we too think that she is great! I am also glad that you have enjoyed our facilities from the room to the food. We hope to see you again... More

Oswestry, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

One night stop between days at Legoland, booked through Legoland with ticket deal and saved a lot. Easy to locate, right on junction. Very pleasant, curteous and efficient staff without the saccharine. Room was fine, neither exceptional or grim, we only needed a bed and shower as so tired. Pleasant pool in the morning, bountiful breakfast to keep us filled... More

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Guest, Thank you very much for this nice review. We are glad that you have enjoyed your stay with us and found our staff to be very pleasant. We are grateful that you are recommending us and we hope that we will see you again soon. Best Regards, More

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Additional Information about Novotel London Heathrow

Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel London Heathrow Hotel
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Middlesex
Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in West Drayton
#4 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel London Heathrow 4*
Official Description (provided by the hotel):
The Novotel London Heathrow is located in the heart of Heathrow Airport, 30 minutes from Central London. This hotel is ideal for guests on a business trip offering high speed internet access and extensive conference facilities. Close to StockleyPark andtourist attractions such as Windsor Castle and Legoland. Enjoy contemporary cuisine in the pleasant surroundings of our Elements restaurant and lounge bar. Relax in our heated indoor swimming pool and gym at no extra charge. Onsite parking. ... more   less 
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