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All 12 West Drayton hotels

Novotel London Heathrow

4.0 of 5 Hotel   |   Cherry Lane, West Drayton UB7 9HJ, England
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Ranked #6 of 12 Hotels in West Drayton
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
Valerie P Calgary, Alberta
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1,359 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary, Alberta
2 reviews
4 of 5 stars Reviewed yesterday NEW

The check in here was the best I have ever encountered.They even printed my boarding cards for me. Our evening meal was very good,as was the buffet breakfast. Would recommend this for an airport stay.

Review collected in partnership with Novotel Hotels

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Australia
Contributor
20 reviews 20 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We chose this hotel as it was handy to London Heathrow airport and far enough away to avoid airport noise. The bar and restaurant were good for a late evening arrival and breakfast was also good. The negative was no dedicated hotel shuttle bus, airport hotels shuttle bus 30 minutes wait. We took a taxi next morning and cost about... More

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Deming, New Mexico
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is not five star, but it is close to the airport. Taxi is always nearby to take you to airport. It is clean, and the staff was very helpful. they do not provide power adapters or converters like other hotels we stayed at in Europe. Least expensive for us near airport.

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear crazy10, Thank you for your review of your stay with us. We are glad that you found the staff to be very helpful and the hotel to be clean, but I was disappointed that we could not provide you with an adaptator which is generally always available from reception. I would like to inform you that Novotel London Heathrow... More

Worcester, England
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My adult son and I stayed here on the night before flying out on holiday and the night getting back. The stay included parking. This is a great hotel for ensuring a relaxed start and end to a holiday. Not to mention great value for money. Ask reception to book you a taxi to the airport only £16 to T5.... More

Review collected in partnership with Accorhotels.com

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear LittleCasino, Thank you so much for your review and for recommending our hotel to others. We are so pleased that your experience was good in all aspects and that all the staff you came across provided you with a high and friendly level of service. It is also a pleasure to hear that you liked the restaurant for dinner... More

Nottingham UK
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My friends and I spent the night here before our flight from Heathrow to JFK We booked a family room as there was 4 of us and the room had 2 double beds and was big enough for 4 ladies and 4 large suitcases. We ate in the hotel that evening and we're happy with the food although the hotel... More

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Cliffo03, Thank you so much for this great comment. We are glad that you intent to use our hotel again since your first experience was a great one. We look forward to your next visit, and hope you will enjoy our hotel even more with its brand new bar and renovated public areas. Best Regards, More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is very convenient if you are looking for somewhere to stay close by London Heathrow and is accessible by Hoppa bus. I can't comment on the hotel bar/restaurant as we arrived quite late at night and had an early flight in the morning. The room itself was a reasonable size and the staff were polite.

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Lyndsg123, Thank you so much for your comment, it is a delight to hear that you found our hotel to be of good quality. We are looking forward to your next visit. Warm Regards, More

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is alright, but the rooms are not that nice comparing to other Novotel hotel rooms in London. The carpet was also dirty and old and better lighting in the room would help. It looks like a cave at night the room. The things that most bothered me and still bothers of that hotel: Reception: When I checked out, the... More

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Marc9803, Many thanks for your detailed review of your stay with us. I can confirm that we have taken your comments on board and that they are already useful to us. I would be grateful if you could contact me directly on h1551-dm@accor.com in order for me to understand why the pre-authorisation did not release on your card. I... More

New York City, New York
Top Contributor
119 reviews 119 reviews
6 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It's certainly convenient for a quick overnight when you're coming into Heathrow Airport but the thing I found most frustrating was the fact they didn't have any clocks in the room. When you've got a plane to catch, this just can't be a good idea. Noisy pipes also made it something of a challenge to go to sleep. Pleasant decor... More

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Alexander M, Thank you for commenting on your stay. It is a pleasure to hear that you found the staff to be friendly and the decor of the hotel to be pleasant. I can confirm that we have taken note of your other comments as these will be very useful to us. We hope to see you again soon.... More

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Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Middlesex

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