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All 12 West Drayton hotels

Novotel London Heathrow

4.0 of 5 Hotel   |   Cherry Lane, West Drayton UB7 9HJ, England
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Ranked #4 of 12 hotels in West Drayton
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A recent review
4 of 5 stars reviewed 3 days ago
Col_12879 Melbourne, Australia
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1,316 people have reviewed this hotel

Traveler rating
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    569
    254
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    48
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454
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
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English first
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

We have always stayed at Novotel Heathrow before flying home to Australia.It is close to terminals and makes for hassle free departure. This time we ate in the restaurant and had the LEAST VALUE FOR MONEY MEAL we have ever had. One fillet of fish, a bowl with about 20 small chips, some lettuce leaves and tartare sauce. Cost 14.95... More

Review collected in partnership with Accorhotels.com

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Col_12879, Thank you so much for your review. We are glad to hear that you have enjoyed your stay with us but we are disappointed that you found your meal not to be of good value. I would like to inform you that at Novotel we pride ourselves in preparing our menu based on locally sourced ingredients. We also... More

San Francisco
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here from 8/13-8/15 while on the way home from Asia. My personal experience it's a great place for a short stay and catching an early flight. The breakfast was good (and young kids eat free). The dinner quality was quite fair if you had to eat in. The front desk staff were very friendly and helpful. When in... More

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear TangoinBsAs, We are delighted to know that you had a great experience at the Novotel London Heathrow, that you enjoyed our breakfast, the service we provide and the different amenities we offer. Thank you for pointing out Lara from the reception whom we also think is doing a great job! Our goal is to always exceed our guests’ expectations... More

Orlando, FL
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Novotel London Heathrow for two nights at the start of our UK holiday. I would compare the room to a Premier Inn, the room may be a little smaller. On the plus side if you're visiting in the summer, the room has air conditioning. Also, the wifi is free and the breakfast buffet was delicious. They... More

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Replevin, Thank you very much for this excellent review of the Novotel London Heathrow and for rating us a superb 5*! It is so nice to hear that the staff made all the difference during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all the... More

Warwickshire, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Highly disappointed. Definitely below any reasonable standards. The room was very noisy. The air conditioning system very old and noisy. The decor of the room/hotel is totally unacceptable. The staff at reception were not at all professional. It took 25 minutes to get us to checkin. The hotel does not provide any sense of hospitality. Hard to believe it is... More

Was this review helpful? Yes 3
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear kristy j, Many thanks for your review of your stay with us. I was disappointed to hear that you did not enjoy your room and the decor of the hotel. I would like to inform you that we have just completed the refurbishment of our bar and lobby in June this year. Please feel free to contact me on... More

Contributor
19 reviews 19 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here as a package. This is the 2nd time we have done this. The hotel is really nice and staff are very helpful. We had breakfast and parking included in the price. The first day we got the shuttle bus to Heathrow to catch the tube. £8 return per adult, kids are free. The other 2 days we went... More

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear JB4JB, Many thanks for taking the time to post your thoughts here and for returning to our hotel. We are glad that you have enjoyed both experiences with us and that the quality of service was consistent. Thank you for praising the staff and for recommending us. I will be sharing your thoughts with the team here and we... More

Leicester, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is ideally located for access to Heathrow. We stayed for 1 night & enjoyed a comfortable sleep. The hotel boasts a pool, which was smaller than we had anticipated. In addition whilst using the pool we were asked to use only the deep end as several small children were using the shallow end for a swimming lesson. Considering... More

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear julesw62, Many thanks for your review. I am glad you enjoyed your night and had a comfortable sleep. We hope to see you again soon. Kind Regards, More

Senior Contributor
25 reviews 25 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Just home after a 3 night stay at this hotel with my partner and teenage son. Room was an ok size, bit cramped but that was due to having sofa bed made up. We were only there to sleep so it didn't worry us. Great facilities with separate toilet to bathroom (strange no washbasin in toilet though), safe, tea/coffee, hair... More

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear NicDanStephen, Many thanks for your lovely review. We are happy that you and your family had a great stay with us. Thank you for commenting on the very good experience you had in our restaurant. I will be sharing your kind words with the team here and I am looking forward to having you stay with us again in... More

Guelph
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From reception,room size,price and food.Could not ask for more.Great value!!!Readily accessible computers in lobby and free WiFi.We were at the end of our journey and really needed a no hassle experience,and thats just what we got.Thankyou.

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear manumanGuelph, We are very pleased to hear that you have had a fantastic stay at Novotel London Heathrow and that we provided you with a relaxing experience. We look forward to seeing you again soon. Warm Regards, More

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed here as part of our Legoland experience. The hotel was very nice, free Wi-Fi, air con, hair dryer, iron, fridge, it was very clean and comfortable oh and the black out curtains were just fab! The prices in the restaurant were a little expensive but we found a KFC near by! Breakfast was included in our price, it... More

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Lorraine H, We are delighted to know that you had a great experience at the Novotel London Heathrow and that you have enjoyed using our facilities. We are looking forward to your next visit. Best Regards, More

Halifax, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed at Novotel Heathrow with wife and 2 kids. Absolutely loved it. Kids were very happy, couldn't get them out of the play area. Service was very good and hotel was very clean. Breakfast was excellent, very good choice. Would definately recommend it.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear AsifShahzad, Thank you for such a positive feedback. We are glad that you are complementing us on the very good service provided to you during your stay and also that you and your children loved our facilities. Thank you also for recommending our hotel to others. We look forward to your next stays. Kind regards, More

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Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel London Heathrow 4*
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Middlesex

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in West Drayton #3 Luxury Hotel in West Drayton #4 Family Hotel in West Drayton #6 Business Hotel in West Drayton
Hotel Class
Official Description (provided by the hotel)
The Novotel London Heathrow is located in the heart of Heathrow Airport, 30 minutes from Central London. This hotel is ideal for guests on a business trip offering high speed internet access and extensive conference facilities. Close to StockleyPark andtourist attractions such as Windsor Castle and Legoland. Enjoy contemporary cuisine in the pleasant surroundings of our Elements restaurant and lounge bar. Relax in our heated indoor swimming pool and gym at no extra charge. Onsite parking. ... more   less 
Number of rooms
178

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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