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All 12 West Drayton hotels

Novotel London Heathrow

4.0 of 5 Hotel   |   Cherry Lane, West Drayton UB7 9HJ, England
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Ranked #6 of 12 Hotels in West Drayton
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A recent review
5 of 5 stars reviewed 2 days ago
bandet Parksville
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1,382 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Parksville
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What a wonderful surprise. The hotel, reached by Hopper bus from the airport which drops you off at the door, was fantastic. From a friendly greeting on arrival (we even had a choice of rooms looking into or out of the hotel) to our departure it could not have been better. Rooms were immaculate. Superb breakfast included in the cost... More

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Islamabad, Pakistan
1 review
5 of 5 stars Reviewed 4 days ago NEW

Everything was great, from service, to cleanliness, and staff's responsiveness. The breakfast menu could be expanded a little. Location is not ideal, but it's 5-7 minutes walk to a bus stop. Rooms are great, but could use a little more space. Great stay, overall! I'm more than likely to return

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear safwankb, Thank you for this great comment. We are glad that you found our hotel to be great and that you were satisfied with all the services that you have experienced. We are looking forward to your next visit. Warm Regards, More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I booked this hotel as part of a Legoland package, and was very impressed! I wanted a family frindly hotel where I wouldn't be worried about my kids disturbing others. This was perfect! The bedrooms were clean and well maintained, and our room had a lovely view of the very trendy bar area and restaurant; very unusual! There was no... More

Was this review helpful? Yes 2
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear tracytrot :), We are delighted by your words of praise regarding following your stay in our hotel. It is a pleasure to hear that you found our hotel to be "perfect". Thank you for pointing out our excellent dinner and buffet breakfast. We look forward to your next visit! Warm Regards, More

Leeds, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything up to a great standard. Stayed here one night before early morning flight. Convenient shuttle bus, hearty breakfast, and everything in the room spot on. Good free wifi service throughout. Comfortable bed, strong shower. Would recommend.

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Pete6971, What a pleasure it is to hear that you found our hotel to be up to standard, that you have enjoyed the room and found the beds to be comfortable. We thank you for recommending us to others. We hope to see you soon. Best Regards, More

Budapest, Hungary
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hotel with great FO staff, GM was always around and you could feel it on the quality of service as well. Clean, tidy, great hotel for meetings, easy acces to Heathrow. Evening buffet and breakfast selection could have been wider.

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear jzsombi, Thank you so much for your comments. It is a pleasure to hear that you found our hotel to be very convenient for the purpose of your stay and that you enjoyed the quality of service provided by the teams. We hope to see you again soon. Warm Regards, More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 5 days in London and at this hotel. The room was ok, the staff was great and friendly. The restuarant had amazing food, we had a great server but fell to get her name but she provided some of the best service ever. She worked at night.

Was this review helpful? Yes 2
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Curtis J, Thank you very much for your kind review. What a pleasure it is to hear that you found all the staff to be friendly and helpful and that you have been provided with "some the best customer service ever" in our restaurant. I will ensure to pass on your comments to the restaurant team as I am... More

East Sussex
Top Contributor
103 reviews 103 reviews
37 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The annual family meet up was held this weekend and the staff at the hotel were extremely helpful, friendly and accommodating with five separate couples and children, each with our own requirements and demands. Rooms were clean, tidy, very quiet and spacious. Only disappointing element was on check out where the cost of rooms booked through an online site was... More

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Paul_Thomas_UK, Thank you so much for your comment. We are so glad to hear that your stay was superb and that all of your family has enjoyed staying with us. We hope to see you again soon. Warm Regards, More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I arrived at the reception desk ti be dealt with by an extremely rude and obnoxious receptionist who was adamant that my booking via booking.com was incorrect for early book in was free of charge. If there was an error in communication I can deal with that but when youre knackered after a 7 hour night flight the last thing... More

Was this review helpful? Yes 2
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear theinterestingone, I thank you for your feedback but I was disappointed to hear that your stay was not at your satisfaction, please allow me to express my sincerest apologies. I would like to inform you that the normal check-in time is of 2pm and I am glad that the team managed to give you a room early at 9.30am.... More

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Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Middlesex

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