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All 12 West Drayton hotels

Novotel London Heathrow

4.0 of 5 Hotel   |   Cherry Lane, West Drayton UB7 9HJ, England
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Ranked #4 of 12 hotels in West Drayton
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A recent review
4 of 5 stars reviewed 2 days ago
JohnBeijing Beijing
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1,322 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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English first
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

Stayed 2 nights, room had not been cleaned properly, I went to put something in the bin and there was a broken plastic cup and a medicinal tablet in there. We have a 16 month old who is like all 16 month olds very inquisitive and could have found that, luckily we had found it first. There were complimentary tea... More

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Senior Contributor
48 reviews 48 reviews
28 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here twice now with my family (wife and 2 children - 9 & 11) as a stop-over hotel. It ticked all the right boxes for a great night's sleep and filling breakkie! Very close to airport, easy to find and hassle -free. Will definitely stay there transiting again.

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Ingolstadt, Germany
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed there for one night on our trip to Florida. Very nice beds, calm hotel, very nice bathroom. But it took 45 minutes to get to the airport, but this is due to Londonm Heathrow, a really big airport. Good breakfast, very friendly staff - recommend!

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2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We are a family of four 2 adults , 2 children and stayed with hotel and legoland package. The kids and us loved it here , the staff especially lara on reception are fantastic. Was suprised how much things for the kids to do here, with computers , play area, and the swimming pool which they loved. Breakfast was great... More

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Harrogate1986, Thank you so much for your feedback following your stay at Novotel London Heathrow. It is such a great pleasure to hear that you and your family loved our hotel. Thank you for mentioning Lara whom we think is a great asset to the hotel as she and the rest of the team genuinely love to pamper our... More

1 review
5 of 5 stars Reviewed 1 week ago

My family and I stayed at the Novotel Heathrow this Aug 2014. The hotel offered fabulous family discount and a central location for exploring the surrounding theme parks. The reception area/ bar / restaurant is lovely and modern and the breakfast offered a good choice with friendly service. The pool area is good which the children enjoyed. Highly recommended and... More

Review collected in partnership with Novotel Hotels

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear 19caroline78, Thank you so much for the great feedback. We are so glad that you have enjoyed all our facilities including our excellent buffet breakfast and our swimming pool. We hope to see you again very soon. Warm Regards, More

Senior Reviewer
10 reviews 10 reviews
1 of 5 stars Reviewed 1 week ago

If you stay at this Novotel check that the telly works as soon as ypu get into your room. Mine didn't on TWO separate stays in July and August 2014. When you report it they'll send you a kitchen manager or a waiter who is quite clueless, because clearly they have no maintenance staff. Disgraceful for a four star hotel.

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Amit M, Thank you for your comments. Although we have recently changed all our TV's in our bedrooms to brand new flat TV screen, I was disappointed to hear that it did not work properly during your stays, please allow me to express my sincerest apologies. I can assure you that we have already addressed the issues in order... More

Melbourne, Australia
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We have always stayed at Novotel Heathrow before flying home to Australia.It is close to terminals and makes for hassle free departure. This time we ate in the restaurant and had the LEAST VALUE FOR MONEY MEAL we have ever had. One fillet of fish, a bowl with about 20 small chips, some lettuce leaves and tartare sauce. Cost 14.95... More

Review collected in partnership with Accorhotels.com

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Col_12879, Thank you so much for your review. We are glad to hear that you have enjoyed your stay with us but we are disappointed that you found your meal not to be of good value. I would like to inform you that at Novotel we pride ourselves in preparing our menu based on locally sourced ingredients. We also... More

San Francisco
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here from 8/13-8/15 while on the way home from Asia. My personal experience it's a great place for a short stay and catching an early flight. The breakfast was good (and young kids eat free). The dinner quality was quite fair if you had to eat in. The front desk staff were very friendly and helpful. When in... More

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear TangoinBsAs, We are delighted to know that you had a great experience at the Novotel London Heathrow, that you enjoyed our breakfast, the service we provide and the different amenities we offer. Thank you for pointing out Lara from the reception whom we also think is doing a great job! Our goal is to always exceed our guests’ expectations... More

Orlando, FL
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Novotel London Heathrow for two nights at the start of our UK holiday. I would compare the room to a Premier Inn, the room may be a little smaller. On the plus side if you're visiting in the summer, the room has air conditioning. Also, the wifi is free and the breakfast buffet was delicious. They... More

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Replevin, Thank you very much for this excellent review of the Novotel London Heathrow and for rating us a superb 5*! It is so nice to hear that the staff made all the difference during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all the... More

Warwickshire, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Highly disappointed. Definitely below any reasonable standards. The room was very noisy. The air conditioning system very old and noisy. The decor of the room/hotel is totally unacceptable. The staff at reception were not at all professional. It took 25 minutes to get us to checkin. The hotel does not provide any sense of hospitality. Hard to believe it is... More

Was this review helpful? Yes 3
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear kristy j, Many thanks for your review of your stay with us. I was disappointed to hear that you did not enjoy your room and the decor of the hotel. I would like to inform you that we have just completed the refurbishment of our bar and lobby in June this year. Please feel free to contact me on... More

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Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel London Heathrow 4*
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Middlesex

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in West Drayton #3 Luxury Hotel in West Drayton #4 Family Hotel in West Drayton #6 Business Hotel in West Drayton
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Official Description (provided by the hotel)
The Novotel London Heathrow is located in the heart of Heathrow Airport, 30 minutes from Central London. This hotel is ideal for guests on a business trip offering high speed internet access and extensive conference facilities. Close to StockleyPark andtourist attractions such as Windsor Castle and Legoland. Enjoy contemporary cuisine in the pleasant surroundings of our Elements restaurant and lounge bar. Relax in our heated indoor swimming pool and gym at no extra charge. Onsite parking. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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