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Novotel London Heathrow

4.0 of 5 Cherry Lane, West Drayton UB7 9HJ, England
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Novotel London Heathrow
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Novotel London Heathrow
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1,449 reviews from our community

Traveler rating
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    618
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    56
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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1 review
4 of 5 stars Reviewed yesterday NEW

Very happy with the facilities the hotel offered, the staff always there to help you specially Lara, she was great with my kids, gave all the attention they needed, she has to be one of the best if not the best employer you have, please make sure this gets to her, as its very difficult to have people of her... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Very nice hotel. 7 minutes from LHR Terminal 5 by taxi (+/- 15GBP), 30 minutes by bus (5 GBP). Wide loby, good sttaf. Nice heated pool. Good bar. Nice rooms. Free Internet in all hotel areas. To conclude, defently Novotel standard.

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear רמי ר, Thank you so much for your review. We are glad that you have enjoyed your stay. We hope to see you agin soon. Kind Regards, More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed for 2 nights and enjoyed a relaxing and hassle free stay at this 4 star business style hotel. Conveniently located near the road arteries in West London and airport, getting there was easy and quick. Superior double room was airy and spacious with separate toilet and bathroom with all modern amenities. Double bed had a thick mattress and was... More 

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear allumamontana, What a pleasure it was to read your comments and to see that you were very satisfied with your stay. Thank you for the superb 5* rating and for commenting on the helpfulness of the staff and the high quality of food served in our bar and restaurant. We look forward to your next visit. More 

Ottawa, Ontario
1 review
5 of 5 stars Reviewed 6 days ago NEW

I pass through Novotel Heathrow once or twice a year. I appreciate the calm ambience, lovely staff, quiet rooms, excellent beds. For all those reasons, I will continue to stay there. But each time I stay, the restaurant has changed, and not for the better. My last meal there cost 18 pounds for a small piece of salmon, indifferent vegetables... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear BetweenTwoContinents, Thank you so much for your comments following your stay with us. We are pleased to hear that you are returning regularly to our hotel and that you find it of good quality. Our menus are changed seasonally to ensure that the best quality ingredients are chosen for our dishes. I was sorry to hear that your last... More 

Hong Kong
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I had an extended stay at the Novotel earlier this month. We live in Hong Kong and wished to be close to our daughter who had just had a baby and resides in the local area. Hence we became very familiar with the hotel and the staff. I am slightly bemused by the occasional negative reviews. From... More 

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear HappyHols320, Thank you so much for this excellent review and the superb 5* rating you have given us. We are extremely pleased that all aspects of your stay were perfect. We will forward your comments to all the team and especially the staff members that you have mentioned as I am sure this will serve as an encouragement for... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Travelling from terminal 5 (this hotel much closer for 1,2,3 terminals. ) However,Great hotel v v clean. Huge beds. But rooms can get very hot. Bath on the small side, but v modern facilities. Pool is excellent. Chose to eat at a local restaurant, 10 mins walk from the hotel. Left too early for breakfast but at £16.95 felt it... More 

Was this review helpful? Yes 2
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Sabury, Thank you so much for this nice review. It is a pleasure to hear that you found the hotel to be conveniently located, that you have enjoyed your room and our brand new beds as well as our facilities such as the swimming pool. We look forward to your next visit. Warm Regards, More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is Nice, rooms are simple. Reception staff is rude. Takes u 2 Horus to get to the city. First by bus 4,50 each way to THE Airport , the bus maken many stops before reaching THE Airport. Then another hour by tube in to the city Centre. Fine for an Airport hotel but not if u want to... More 

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Stefanie Z, Thank you for commenting. We are delighted that you found the hotel to be nice but we were sorry to hear that the public transportation impacted negatively on your experience. We hope to see you again soon. Best Regards, More 

Zagreb, Croatia
1 review
4 of 5 stars Reviewed 1 week ago

This hotel is a simple, well organized and located close to LHR. There is frequent bus service to all LHR terminals. No noise, no crowded issues. Good restaurant. Hotel staff is very helpful. Highly recommended!.

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Stanislav K, We are grateful for your comments and for your high recommendations. It is a pleasure to hear that you were very happy with your stay. We hope to see you again soon. Kind Regards, More 

Paignton, United Kingdom
Senior Contributor
47 reviews 47 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On arrival the lady on reception checked us in and went through all hotel bits and gave u our keycard. The room is spacious with enquire in. with separate toilet to the bathroom. One gripe there is that maybe have an antibacterial hand sanitizer on the wall so can sanitise hands before touch handle without cleansing them as no sink... More 

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Gemzap84, Many thanks for your nice review. We were delighted to read your comments and to hear that you were very satisfied with your stay. Thank you for mentioning the excellent breakfast and dinner that we serve in the restaurant and also for pointing out the great facilities that are available to our guests such as the pool and... More 

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Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London
Hotel Style:
#1 Green Hotel in West Drayton
#4 Family Hotel in West Drayton
#5 Luxury Hotel in West Drayton
#6 Business Hotel in West Drayton

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