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Novotel London Heathrow

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Cherry Lane, West Drayton UB7 9HJ, England
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Novotel London Heathrow
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1,592 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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English first
  • All months
    (1592)
  • Mar-May only
    (394)
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    (438)
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Torquay, Australia
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

Room was quiet, clean and bed comfortable. wi fi in room good. We were entitled to breakfast which was a buffet and whilst the food was plentiful the staff were not so things got a bit confused. Had a meal there one evening which was quite good. Poppa bus services the airport regularly so good place to stay if yu... More 

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Sydney, Australia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I use this hotel for the "day room" feature because it's only a short taxi trip from the airport and the 9am-6pm time suits me perfectly. It's always so nice to shower and nap for a bit before boarding possibly the longest flight in the world. Free wifi and a TV to amuse yourself. I usually bring my own food... More 

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Doha, Qatar
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We travel widely around the world with our little doglet, a small chihuahua. Novotel ( and others in Accor Group ) tends to be our choice of accommodation as they have always been extremely welcoming to us and our doglet. Of all the Novotels we have stayed in, this is the ONLY one that refused our doglet even in the... More 

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Baku, Azerbaijan
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 1 week ago

Overnight stay before catching an early flight. Check-in was easy and quick with friendly staff. Room was ideal for head down, free wifi, TV etc. took a little while to get the temperature right but managed, comfortable bed so good nights sleep had. We had a slight smell from the bathroom sink drain but didn't cause any major issue. Check... More 

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Ian M, What word to describe our hotel better than 'ideal'! Thank you very much for your feedback! It is a pleasure to see that you had a good night sleep in your room and that you have found the staff members friendly and efficient. We are looking forward to welcome you again and make your next visit as... More 

london
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Came here after returning from a flight at Heathrow good for if you want to be near airport not for a city stay Really loved the room - clean comfortable and felt very cosy and a bit like a mini apartment Great TV and bed Used the pool once, its an okay size for a quick swim its very bright... More 

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Travebunny89, Thank you for your great feedback about your stay with us. We are happy to hear that have found your room comfortable and cosy! Also, I will make sure to pass along the message to the staff members. I am sure they will be very pleased. With the hope to see you again very soon, Kind regards. More 

York, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived at the car park which is fairly secure and well lit and just in front of the hotel.Reception was efficient and friendly and the facilities were explained and pointed out. We were on the second floor in an inside facing room. The room was spacious with a sofa ,safe,mini fridge and the usual tea and coffee facilities,the free WIFI... More 

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Yorkslad31, It is a pleasure to hear that you were fully satisfied by your stay in the hotel and especially by your spacious room with its new pillows and bed and with its clean and bright bathroom. We are glad you enjoyed your drink at the bar and your breakfast experience as we recently redecorated the lobby and also... More 

Lausanne, Switzerland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel for two nights. My room was very big and comfortable, and the facilities of the hotel are good. The lobby is great for any occasion, and gives you the option of drinking & dining, and also to do some work or relax. I had, however, one unfortunate encounter in which one staff member of... More 

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Angela, Thank you for referring us as a 'Great hotel'! It is always a pleasure to receive a positive feedback. We are happy you had the chance to enjoy the hotel facilities during your stay and we surely hope you had the opportunity to completely be relaxed! It will be with pleasure to welcome you again, Kind regards. More 

lincs UK
Level Contributor
281 reviews
162 hotel reviews
common_n_hotel_reviews_1bd8 352 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were impressed with this airport hotel - it is some years since we last stayed here. As such, apart from a sleep over - we saw nothing of the hotel, other than the reception staff as we had an early flight. The room was good & quiet, the bed very comfortable and being a Sunday night it was great... More 

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Julian M, Manager at Novotel London Heathrow, responded to this review

Hello Kaw, Unfortunately, you had a short stay last time. Your experience with us is not finished yet! For your next visit, allow me to propose you to come back to the Hotel where you will able this time to enjoy all our facilities! We have an indoor swimming pool, 24h gym, a restaurant and a patio for sunny days!... More 

Melbourne, Australia
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Novotel group has definitely figured out how to operate airport hotels. Very quiet, enough facilities to cover families or business people and reasonable prices. Friendly staff and nice rooms. This hotel also had a gym and a swimming pool, both in good condition. Not much more you could want on the way to your next flight. Very happy to... More 

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Hello Anzen, We are always pleased to get positive feedback's like yours. We are continuously improving our services to suit our guests that comes with families or for business reasons. Let us be your host for your next visit and your stay will be as good as the previous one! Kind regards. More 

Hotel Review Summarization

What travelers say

  • Very good(18)
  • Shuttle buses(9)
  • Air conditioning(3)
  • Friendly and helpful(3)
  • Car park(3)
  • Rooms are clean(3)
Questions? Get answers from hotel staff and past guests. Ask a question

255 photos of this hotel

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Bathroom (32)
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Room/suite (20)
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Dining (12)
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Hotel & grounds (12)
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Other (8)
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