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Novotel London Heathrow

GreenLeadersBronze level
Cherry Lane, West Drayton UB7 9HJ, England
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Novotel London Heathrow
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Novotel London Heathrow
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1,505 reviews from our community

Traveler rating
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    59
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed today NEW

I stay at the Novotel Heathrow Cherry Lane often - it's better quality & much more spacious than central London hotels at the same price. Hotel lobby is superb - atrium 4 stories high with light flooding in - open plan reception, bar, seating, restaurant, computer terminals, childrens play area, work desks. Just off are small swimming pool, fitness room... More 

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Guernsey, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 2 days ago NEW

Great hotel, good sized rooms with separate bathroom and toilet and two doors which helps to cut out the noise from fellow guests walking along the corridor. Good venue for parties too and ideal for an overnight stay if traveling out of Heathrow airport. Choose rooms on the third floor upwards so you don't get disturbed by bar or function... More 

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Top Contributor
51 reviews 51 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My impression of Novotel has been completely changed this week - I spent 2 days at the Novotel Heathrow and one at Novotel Brentford. Both provided really good meeting locations and experiences. The staff were excellent: attentive, helpful and willing to meet any request. Food was excellent and all requirements were met. I would use both locations again for meetings.

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Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Helpful, friendly staff; clean, good sized and well equipped room - junior suite not that much more expensive than standard family room and great to have two separate areas. Food ideal for kids and reasonably priced.

Review collected in partnership with Accorhotels.com

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear mikeninetynine, Thank you for your compliments following your stay in our hotel. We are glad that you have enjoyed the service and that you found the Suite room to be of good value and very suitable for your needs. Indeed it is reasonably priced and gives a lot more space which is ideal for families. We hope to see... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

For anyone using Heathrow with kids, this is the perfect hotel. Excellent food, pool & room, with very helpfull & polite staff. I couldn`t recommend this hotel more highly. We stayed here when visiting Legoland, great value & only around 10 miles away.

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear ConorFitzpatrick, Many thanks for your review and the superb 5* rating you have given us. We are delighted that you and the family had a great time staying with us that you recommend us so highly. We look forward to you next visit. Best Regards, More 

2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Arriving late and exhausted after a long haul flight, I couldn't expect:"A BETTER CHECK IN"! As a platinum loyal member of their group and without any pretentious character, for the money you spend, the little you may expect is an accommodated response to the clientele query. Since the beginning of this year alone I have already spent more than 80... More 

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear district1200, I thank you for letting us know about your experience but I was disappointed to read that your stay was not at your satisfaction, please allow me to express my sincerest apologies. We value very highly our Le Club Accorhotels card holder and I can confirm that the team had been instructed not to request a guarantee of... More 

Philadelphia, Pennsylvania
Top Contributor
111 reviews 111 reviews
37 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is my favourite for stopovers at Heathrow. It is relaxing and I like its contemporary decor and airiness. The rooms are very comfortable and spacious, and they are equipped with a refrigerator and a small sofa. My bed was comfortable. The Wi-Fi is very good and the TV is also excellent with a lot of channels. My room... More 

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear RosaBonheur, We are very grateful for this wonderful review that you have posted following your stay and Novotel London Heathrow. It is such a pleasure to hear that you found our hotel to be "Marvellous". Indeed, and as part of our Environmental program Planet 21, we have been awarded the ISO14001 certification. We are very committed to the environment... More 

Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed on the 8th April on a Legoland break with my wife and 4 year old son. The service and hotel are great, all the staff work really hard, we had a very comfortable family room with all the facilities you could want. The only downside is the £5 parking fee. Would definitely recommend this hotel.

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Archie123456, Thank you very much for your review. What a pleasure it is to read that you were very satisfied with the service delivered by the team but also by the hotel in general. All the team is working very hard to deliver a high level of service throughout the hotel therefore your comments will serve as an encouragement... More 

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