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Novotel London Heathrow

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Cherry Lane, West Drayton UB7 9HJ, England
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1 room 1 guest
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Novotel London Heathrow
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1,631 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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  • All months
    (1631)
  • Mar-May only
    (394)
  • Jun-Aug only
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Swansea, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed today NEW

Stayed here with 3 children for one night as a base to go into London. Hotel was clean and tidy, hotel offered a small toy to the younger children on check in and there was a nice (if small) children's play/activity area in the lobby. Staff all helpful and friendly, one slight issue over dinner in the restaurant but staff... More 

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Perth Hills, Australia
2 reviews
5 of 5 stars Reviewed today NEW

The staff made this hotel what it is ,they are so attentive to client needs .We had booked an overnight stay as flying back to Australia the next morning .It was 1pm when we arrived and they were able to give us our room straight away We had a king size bed and sofa .The bathroom was a bonus with... More 

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New Zealand
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We were very tired when we arrived at this hotel after a long flight. We ordered a meal through room service. The meal arrived but was almost inedible. We ordered burgers and chips. If this is what British food is like, I'm extremely disappointed, I thought. The person I spoke to on the phone and the young lady who delivered... More 

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Walsall, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The service levels at this hotel are exemplary, the staff in reception and in the restaurant did a fantastic job, friendly courteous and professional, they gave our children free toys and made us all feel special. Only gripe is that our family room was small for 2 adults and 2 children – we felt a bit squashed, other than that... More 

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2 reviews
5 of 5 stars Reviewed 1 week ago

Conviniently located near airport. Very helpful staff explaining the excat bus routes to and from downtown and historical places to look around. Very clean hotel with excellent services. Exceeded my expectations. Free wifi with pool and gym facilities were awsom. Especially breakfast menu and upon request the kind of omelate i wanted yum yum really made my day. Dinner buffet... More 

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Seham B, What an amazing comment ! We are delighted that you found the service to be excellent and that we exceeded your expectations. I will compliment the chef on his omelette and the buffet on your behalf! We look forward to your next stay with us. Best Regards, More 

England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Clean rooms. Very modern hotel. Breakfast was nice. Swimming pool nice but in the middle so people from part of the restaurant or terrace can see you swimming. Kid's corner not big but big enough for few children to have fun. Toddler room next to bigger kids section.

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Kate, We are grateful for your compliments. It is a pleasure to hear that you and your family have enjoyed your stay with us but also that you intend to return! We hope to see you soon. Best Regards, More 

London, United Kingdom
Level Contributor
171 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed 1 week ago

Good airport hotel for early morning flights. I had a package park and fly offer so it’s good for leaving your car. The fitness centre was decent and there was a pool too (didn’t use it as it was heaving with families and children). Nice and quiet. There isn’t an airport shuttle service but there is a bus that comes... More 

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear NMPCC100, Many thanks for your comments. It is great to note that you have found the facilities to be very convenient for your needs. We look forward to your next visit. Warm Regards, More 

Hotel Review Summarization

What travelers say

  • Very good(18)
  • Shuttle buses(9)
  • Air conditioning(3)
  • Friendly and helpful(3)
  • Car park(3)
  • Rooms are clean(3)
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Room/suite (29)
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Dining (17)
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Hotel & grounds (17)
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Bathroom (2)
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Pool/beach area (1)
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Other (14)
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