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Novotel London Heathrow

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Cherry Lane, West Drayton UB7 9HJ, England
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Novotel London Heathrow
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1,566 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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uk
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

As a previous regular of another according hotel at Heathrow, ( the ibis -I stopped using it as it removed all its bathtubs) I have to say the novotel is far superior. Check in staff were so kind and pleasant, room was spacious with good aircon, loved my bathroom. I was a bit uncomfortable with the cost of parking b... More 

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Baltimore, MD
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had an early flight out in the morning, so decided to sleep near the airport on the final night of our trip. I wasn't expecting much. It's an airport hotel, after all. And from the outside, it certainly doesn't look promising. But the interior decoration is very different from the building itself--everything is bright and modern-looking and attractive. We'd... More 

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Ottawa, Canada
Level Contributor
78 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have stayed here on several occasions, when staying overnight between flights to/from Heathrow, over a longish period of time, and have seen small caring improvements as staff strive to please guests, on a continuing basis. The hotel is modern and the rooms a reasonable size and comfortable. Some rooms have opening windows (but they only open a little) whilst... More 

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Irthlingborough, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had a good stay here. Had dinner and breakfast and I really liked the double door in the rooms, there was no noise in the room at all. Good night's sleep after spending the evening in the bar, the prices were very reasonable.

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Julian M, Manager at Novotel London Heathrow, responded to this review

Hello Danny-Carroll, We are pleased to see that you enjoyed your stay in our hotel with your family and that you had a good night's sleep. We have recently changed the beds and pillows and we put every effort so you can feel welcome and comfortable in your room. Kind regards. More 

Lake Macquarie, Australia
Level Contributor
70 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have stayed at this Novotel previously - and can only compliment them on having a far higher degree of professionalism this time round. All the staff were so professional and helpful. Our bed was very comfortable. Pillows excellent. Breakfast had a wide choice and selection of food. Our late check-out was really appreciated and valued.

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Hello Meredith95, Thank you for sharing your experience with us. We are more than happy that you enjoyed your stay here and had a great exchange with the staff members. It is really comforting to see that you noticed the changes that we have made in the hotel such as the new pillows and beds. The wider choice and selection... More 

Toronto, Canada
Level Contributor
93 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel has an amazing atrium style lobby with bar and restaurant, very inviting and great atmosphere. We ordered a few beers and pizza and it was very good and reasonably priced. The rooms were super modern with everything you could need including a big king size bed which was very comfortable. The hotel did have a shuttle service that... More 

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Hello Danniell S, We are very happy that you enjoyed your stay in our hotel! We are also very pleased that you liked the new design of the lobby as well as the comfortable new beds. We are looking forward to welcome you again so you can enjoy the swimming pool. Kind regards. More 

London, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

A happy-honeymoon start... We chose this hotel as a start off at Heathrow for our honeymoon, and boy did we make a god choice... The main reason for choosing this hotel was the pool facility and nice rooms (and the Novotel brand has never let me down before) ... all delivered... I sent an email ahead that it was our... More 

Was this review helpful? Yes 1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Mike D, Congratulations once again on your wedding! We are glad that you chose to stay with us prior to going on your honeymoon but even more so that you had a memorable time with us. At Novotel London Heathrow we like to go out of our ways to provide a sensational experience to our guests and I am... More 

Singapore, Singapore
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

If you're looking for extreme luxury/charm, you're in the wrong place. As an airport hotel, it's quite good, sleek and modern, with super efficient check in and check out (great for those in a rush to catch their flights). Service is also quite friendly, nothing spectacular. The rooms are a little spartan, but of 4 star standards, with nice bathroom... More 

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear framboise_blues, It is with pleasure that we receive your compliments. Thank you for pointing out the efficiency of the service at reception, the cleanliness of the room and the excellent buffet breakfast served in the morning. We hope to see you again soon. Kind Regards, More 

Paris, France
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Very large rooms, good bed but no charm in this business hotel near Heathrow. Practical if you have business meetings in the area. With the Heathrow Express it is about 1 hour from Central London. Breakfast buffet is fine but at the restaurant for a quick lunch we waited 1/2h for our food...

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Julian M, Manager at Novotel London Heathrow, responded to this review

Dear VeVaParis, Thank you so much for commenting. We are glad that you found our hotel to be suitable and practical for your needs. We look forward to your next visit Best Regards, More 

South Lanarkshire, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Had a great time not to far from legoland the kids had a great time the games room help to let you chill after a busy day and to have some quite time and let the kids play the food was great the breakfast was brilliant all the staff couldn't be more helpful

Was this review helpful? Yes
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Sarah S, It is a pleasure to hear that you and the kids had a great time staying with us and we thank you so much for your words of praise on the service received and on the breakfast. We hope to see you again very soon! Warm Regards, More 

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