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Novotel London Heathrow

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Cherry Lane, West Drayton UB7 9HJ, England
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1 room 1 adult
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Novotel London Heathrow
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1,773 Reviews from our TripAdvisor Community

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New York City, New York
Level Contributor
125 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

For those of you who have stayed in a Novotel before, well you get exactly what you can expect; this is mainly a hotel for 'short overnight layover' efficient, comfortable; rooms a okay, so are the beds, bathroom with tub, coffeemaker and YES you can open the window. Staff very friendly, breakfast buffet is 'typical' nothing fancy but it feeds... More 

Helpful?
Thank terrencets
Dundee, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Took the shuttle bus from Heathrow after an evening flight - this took a bit longer than expected for an airport hotel. Had booked a room for 3 people, but when we arrived the sofa bed had not been made up, there was not a cover for the duvet and there were only 2 towels in the bathroom. Went to... More 

Helpful?
Thank Debbie A
Staffordshire, United Kingdom
Level Contributor
169 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This is a very well located hotel for Heathrow airport and great value. The bedrooms are identical to all Novotel rooms but the restaurant and lounge area are in my opinion very comfortable. The breakfast choice is excellent and the dinner menu offers a good selection. Special praise must go to the manager of the restaurant who was very polite... More 

Helpful?
Thank Jo M
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Jo, Thank you for this wonderful review of our hotel! We are so delighted to hear that you found our public areas to be very comfortable. Thank you for your praises of the staff and of the restaurant manager, we will forward your comments to the team as we are sure that this will serve as an encouragement for... More 

Minneapolis, Minnesota
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I had an early flight from Heathrow, and chose to stay here because it is affiliated with Sofitel. I would describe it as a teenage Sofitel: lots of little gestures towards the younger generation (e g one piece futuristic sinks), with lower prices to match. The beds are excellent, and the new two-section pillows were surprisingly comfortable. The breakfast is... More 

Helpful?
Thank misszoey
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear misszoey, We are delighted by your feedback and the superb 5* rating you are giving us. Indeed at Novotel we aim at providing a high level of service and quality but with a relaxed and stress free approach. Your comfort and well being are therefore all important to us and we are pleased to hear that we did just... More 

Front Royal, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

Have stayed at this facility for (both) day-stay and overnights. On both types, it has been great! Very courteous, attentive and efficient staff. Extremely convenient to get to/from Heathrow Airport. The breakfast, for which you pay extra (but less, when you sign up for it when you check-in) is superb and very complete. The only complaint I would have is... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Pip1948
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Pip1948, What a pleasure it is to hear that you loved your stay with us!!! Thank you so much for commending the staff and the service as well as the excellent breakfast we serve in the morning. Hope to see you again soon. Best Regards, More 

Beirut, Lebanon
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 2 days with my family. Its a clean hotel, modern and located 10 minutes drive for Heathrow airport. The rooms were spacious and clean. Room service was good. Windsor is a 20 minutes drive away with plenty of shops and restaurants.

Helpful?
Thank Imad S
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Imad S, Thank you so much for your review. It is nice to hear that you and your family have enjoyed your stay. I would like to confirm also that our public areas have undergone a complete renovation in 2014 and after the pictures you have taken. We therefore hope that you will come back soon to see the... More 

Townsville, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

As an Accor member I chose this property to be close by Heathrow for an early morning long haul flight. Property is best reached by car although there is a train- bus connection which we used in reverse ie from Novotel into London by public transport took about an hour. Provided everything I wanted for a quick exit, I would... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank SusanMilner
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear SusanMilner, Many thanks you this nice review. We are glad to hear that have enjoyed your stay and that our hotel makes it very convenient for your travels. We look forward to your next visit. Warm Regards, More 

Newton Abbot, United Kingdom
Level Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was pre night stay before a light out of heathrow. Room was clean and quiet , but just a bit hot. The food in the restaurant wasn't bad. Good choice of food for breakfast. Pre ordered a taxi to get to the airport , the arrived very prompt. All in all a good stay

Helpful?
Thank Lindsey E
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Lindsey E, Thank you so much for letting us know about your experience in our hotel. It is a pleasure to hear that you had a good stay with us. We hope to see you again soon. Best Regards, More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

My Cousin had booked a Birthday party there on 7/11/2015 and I was invited with my family, the hall was nice, decoration were all good but the Foods were tasteless, not good none of them even the starter wasn't good at all. The food weren't taste like its a 4star Hotel. If the food taste like that bad in 4Stars... More 

Helpful?
Thank Noyo T
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Noyo T, Thank you so much for your comments. We are very sorry to hear that you did not enjoy the food as part of the private party that was booked for your family. On a positive note we are glad that you have enjoyed the venue itself. Please feel free to tell me more about your experience by... More 

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