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All 12 West Drayton hotels

Crowne Plaza Hotel London-Heathrow

4.0 of 5 Hotel   |   Stockley Road, West Drayton, West Drayton UB7 9NA, England
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Crowne Plaza Hotel London-Heathrow
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Ranked #3 of 12 Hotels in West Drayton
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Anonymous0001 South Eastern US
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1,567 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Eastern US
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

convenient to LHR and variety of dining options & amenities. Indian restaurant was good. Breakfast was a bit crowded & some items ran out & were slow to get replenished. Very nice rooms, with spacious desk & many plugs for getting work done.

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Bay Area, California
Top Contributor
73 reviews 73 reviews
43 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Basic Heathrow hotel. The Hoppa Bus to and from the terminals (5 GBP one-way and 9 round trip) was reasonably convenient but makes several stops. I was initially concerned this place was going to be terrible given the very low ceilings in the public areas but the room turned out to be decent. The best feature of the room was... More

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Larnaka, Cyprus
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband and daughter spent one night this week and were very satisfied. This is our go-to hotel at Heathrow, we have stayed multiple times as a stop over in London on our way to another destination. The best thing about the hotel is that it has rooms with two double beds so that the four of us can have... More

Was this review helpful? Yes 1
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Christina C, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay, the comforts of the room and the facilities. I am sorry to hear that you had a poor experience at the restaurant. Please accept my apologies as your comments are very important and... More

Reading, United Kingdom
Top Contributor
56 reviews 56 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Booked in for a night with work (they paid) and was upgraded to a superior room on the 4th floor with the Club Lounge. This was a nice touch being a female traveller as the Club Lounge is less intimidating when you are on your own than the bar downstairs (lovely prosecco too). Nice touch with the aromatherpy pillow mist... More

Was this review helpful? Yes 1
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Tracey E, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay, the comforts of the room, facilities and the club lounge upgrade. I am sorry to hear you did not enjoy the food quality and please accept my apologies. I have shared your comments... More

Lincoln, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Booked this hotel for overnight stay and parking before our holiday When we arrived they could not find our booking as I booked through avios It wasn't much of a problem, maybe 20 mins or so to sort out but because of this the receptionist gave us free access to the club lounge = free food and drink all night... More

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CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Slabot, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay, the comforts of the room, facilities and the special upgrade to the club lounge. I look forward to welcoming you again in the near future. Kind regards Ronan Manager Guest Relations More

Birmingham, United Kingdom
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Look we all know airport hotels are busy and well overused, so your experience is in danger of dropping somewhat as everything from the rooms to the restaurants to the furnishing and fitting all take a huge bashing from the thousand of people passing through them, so how do you pick the best of the bunch... Heathrow is one, if... More

Was this review helpful? Yes 1
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Anthony V, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay, the comforts of the room, facilities and the club lounge experience, specially the services provided by our amazing concierge team. I look forward to welcoming you again in the near future. Kind regards... More

2 reviews
3 of 5 stars Reviewed 1 week ago

Helpful receptionists (they accommodated a rather early check in which was great) but rather 'aloof' attitude. Porters all very friendly and helpful... I would describe them as excellent actually. I asked at the porter desk about any questions i had as they were much more approachable and friendly than reception. My biggest complaint about this hotel is the smell! On... More

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CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Wendy A, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed parts of your stay, facilities and the friendliness of our staff, specially the porters/guest services. I am sorry to hear that we did not meet your expectations in some areas and your comments will be... More

Blackburn, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Had a lovely time at this hotel went with children with visit to legoland windsor, breakfast was amazing and a lovely comfortable sleep! Will defo go again Children enjoyed themselves on this trip always remembering :)

Was this review helpful? Yes 1
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Aysha B Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay, the comforts of the room, facilities and the children loved it. I look forward to welcoming you again in the near future. Kind regards Ronan Manager Guest Relations More

Powder Springs, Georgia, United States
Contributor
18 reviews 18 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

This is your typical airport hotel that caters to flight crews. They have restaurants, bar, gym, etc. The place is nice and clean. The rooms are standard size. The wifi is SLOW, plus they only allow 2 devices per room. They did give us extra wifi passes after we paid an up charge. Close to the airport, but 45 minutes... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Jstoth, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you had an enjoyable stay, the comforts of the room, facilities and the staff assisted with you enquiries. I look forward to welcoming you again in the near future. Kind regards Ronan Manager Guest Relations More

Tel Aviv, Israel
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Its about 10min taxi drive from the airport (about 12 GBP) or 15-20min bus ride (5 GBP) and although there are closer hotels to the airport this Crown Plaza is definitely one of the nicer. Had only a very short stay there yet came to find that the hotel staff are very professional efficient and accommodating. Room felt a little... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Y66, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay with us, the location and excellent service provided by our friendly staff. Your comments and suggestions are valuable and will be shared with the relevant department. I look forward to welcoming you again in... More

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Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton, West Drayton UB7 9NA, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
Number of rooms: 465
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Middlesex

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