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All 12 West Drayton hotels

Crowne Plaza Hotel London-Heathrow

4.0 of 5 Hotel   |   Stockley Road, West Drayton, West Drayton UB7 9NA, England
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Crowne Plaza Hotel London-Heathrow
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Ranked #3 of 12 Hotels in West Drayton
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
iantgagnon
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1,582 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
25 reviews 25 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

Busy frustrating check ins always, rooms are fine but mine had a dodgy oder when entering and I look at the garbage from my window. I called about an hour ago and have yet to receive assistance for a non- working tv, Internet is free but horrible connection. I'd like to not stay here again.

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New York City, New York
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

NIce spacious room with good amenities. Clean, has a large breakfast. Indian restaurant for dinner. Check in was easy. They were able to supply a US power adapter. Bus to Heathrove every 20 minutes costs 9 pounds round trip. Food at Indian restaurant was good, but a bit pricey, and they brought and charged for bottled water, when I had... More

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Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Although airport hotels come in for some stick, Stockley (Heathrow) is a good example of being a lot more than simply an airport hotel. It's certainly the best all rounder near to LHR. Staff are attentive, rapid moving and good humored. The club lounge is well managed and not begrudging of bring out the next bottle and also clean and... More

Was this review helpful? Yes 1
London, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Crowne Plaza Heathrow on our way to the USA. Unusual for us to fly from Heathrow so we were comparing this with the Hilton at Gatwick where we normally stay. The room was spacious had an enormous comfortable bed with a topper and light duvet. Also in the room was a small sitting area with two... More

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Midhurst, UK
Contributor
11 reviews 11 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed for one night prior to a flight to New York. The hotel was nice with a spacious, comfortable and clean room. We thoroughly enjoyed the indian restaurant on site, pricey but excellent quality. The only flaw was that we had booked for 3 adults but the room only contained two large towels and two mugs although the extra bed... More

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CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear ChrisS_281179, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay, location and the facilities, specially the experience at the Eriki indian restaurant. I would also like to thank you for your feedback which will be shared with our teams in order that mistakes like... More

Somerset, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 1 night before flying out to Australia on (3rd/4th September 2014), left our car at the hotel and caught the Hoppa bus to and from Heathrow. Really helpful staff and room was very nice, paring easy and hoppa bus works well from any terminal at Heathrow. Would use again, Highly recommended. Nicely priced Starbucks within hotel which... More

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CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear MarknJane P, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay, location and the facilities, specially the easy access to heathrow, parking and the friendliness of our staff. I look forward to welcoming you again in the near future. Kind regards Ronan Manager Guest... More

Christchurch, United Kingdom
Top Contributor
84 reviews 84 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here a few times when meet and greet parking has been available, but this time it wasn't on offer. Not a huge problem as the car is parked in a long stay parking spot (field!) at the hotel and the hoppa buses seem to run regularly enough (just hate that having to think about finding the car after an... More

Was this review helpful? Yes 1
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear AnnieO60, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay, the comforts of the room and the facilities. I am sorry to hear that you had a poor experience at the restaurant. Please accept my apologies as your comments are very important and will... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

What a shame ... Looked forward to staying here as have been a few times before ( a few years ago). Room was fine but the main restaurant did not provide the service or choice of menu we were expecting. The food was mediocre, Luke warm and the service was dire !!! Back to The Sofitel for us.

Was this review helpful? Yes 1
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Alison H, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am sorry to hear you found your stay disappointing and we did not meet your expectations. Please accept my deepest apologies as this is not the standards of service we aim to provide. Your comments are very important to us and... More

Exeter, Devon, UK.
Top Contributor
59 reviews 59 reviews
40 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We used this hotel for the first time and were very pleased with our room there. We have used lots of the hotels around Heathrow over the years and this had one of the most comfortable rooms we have ever had. Not too hot, very comfy bed and a massive bathroom. We had a bar snack meal which was good... More

Was this review helpful? Yes 1
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Barbarasnell, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay, the comforts of the room and the facilities. I look forward to welcoming you again in the near future. Kind regards Ronan Manager Guest Relations More

Bolton
Contributor
19 reviews 19 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed with a group of friends on a theatre trip, really enjoyed our stay, such a comfortable nights sleep lovely sheets! Breakfast was delicious and plentifully excellent service from extremely smart staff.

Was this review helpful? Yes 1
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Liz P, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay with us, the location, room comforts, breakfast and excellent service provided by our friendly and attentive staff. I look forward to welcoming you again in the near future. Kind regards Ronan Manager Guest... More

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Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton, West Drayton UB7 9NA, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
Number of rooms: 465
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Middlesex

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