We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 12 West Drayton hotels

Crowne Plaza Hotel London-Heathrow

4.0 of 5 Hotel   |   Stockley Road, West Drayton, West Drayton UB7 9NA, England
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Hotel London-Heathrow to your Saves list
Crowne Plaza Hotel London-Heathrow
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
79%
Ranked #3 of 12 hotels in West Drayton
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
lou301 London, United Kingdom
  • Overview
  • Reviews (1,475)
  • Photos (300)
  • Amenities
  • Q&A
  • Room tips (221)
  • Location
  • More
Write a Review

1,475 people have reviewed this hotel

Traveler rating
    569
    579
    200
    85
    42
See reviews for
381
464
137
301
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We stayed here as we had a wedding to go to near by, the little Irish bar was very friendly, rooms were nice clean and had plenty of room, the bathroom could do with some work especially the shower. Part from that the room was very nice. Dinner and breakfast was good, I do think the car park fee was... More

Was this review helpful? Yes
Solihull, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

My wife an I stayed at this hotel between Friday and Sunday in a club room on the 4th floor. From the time of our arrival, I have to admit that every member of staff was so polite and helpful, it is difficult to praise one individually. The bedroom was clean, tidy and very comfortable, with a larger than normal... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Peter W, Thank you for your detailed review following your recent stay at the Crowne Plaza London Heathrow. I am glad you enjoyed your stay, and feel we are your new favourite place to stay locally. I will be sure to pass onto our staff your review regarding the service you were provided. I look forward to welcoming you... More

Liverpool
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for one night before flying out the next day. We checked in late, and after some initial problems with the room type booked, which the hotel went above and beyond to rectify had a good stay. We found our rooms to be excellent, very spacious, clean, well appointed. We had an excellent nights sleep and WiFi, free... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Swimmingbee, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad you enjoyed your stay, and so many of our facilities. I look forward to welcoming you again in the near future. Warmest regards, Matt Spoard Guest Services Manager More

Helsinki, Finland
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 3 days ago NEW

Booked at this hotel for a family holiday in June - July 2014 for a week. The location is excellent with easy access from the airport (by Hotel Hoppa bus) and then driving to Windsor and other nearby areas. Also fairly easy to get to London by public transport (bus to railway station or underground). We had a two double... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear JanR_Helsinki, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad you enjoyed your stay. I will also be sure to forward your comments about the service you recieved in Eriki the Indian Restaurant at the hotel to their management. I look forward to welcoming you again in the near future.... More

NEW YORK
Top Contributor
62 reviews 62 reviews
51 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed overnight. Reasonable rate, hearty breakfast included. Desk staff very accommodating. Decent Indian restaurant on premises. Rooms spacious, clean. Bus is $4.50 to hotel, taxi about 18-20 pounds. I'd stay there again if I had to get an early flight from Heathrow.

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear NEWYORKPROF, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad you enjoyed your stay, and so many of our facilities. I will be sure to forward your kind comments on to the relevant departments. I look forward to welcoming you again in the near future. Warmest regards, Matt Spoard Guest... More

Berkshire
Top Contributor
84 reviews 84 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We've done all the Holiday Inns around Heathrow; they do the job but compared with the Crowne Plaza, they tend towards the scruffy. That is what we hoped when we booked it. It's bustling just like the Holiday Inns. But everything is kept tip top. The room was fine; everything worked and it was definitely a notch above the Holiday... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Suspishio, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad you enjoyed your stay with us having experienced other properties, and like so many of our facilities. I will be sure to forward your kind comments on to the relevant departments. I look forward to welcoming you again in the... More

Newton, Massachusetts
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 1 week ago

Not convenient to anything, staff was unfriendly, pool closes to kids at 8, I would only stay here if you absolutely had to, otherwise the tube to London is so easy and less of a hassle than trying to get to place...Avoid!

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Taz02461, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. Please accept my apologies that you did not enjoy your stay with us on this occasion. If you wish to discuss your stay further, please contact me directly at lonha.guestrelations@ihg.com I look forward to hearing your comments in more detail and hopefully welcoming you... More

Cork, Ireland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Last year I wrote a review stating how disappointed I was with this hotel I said I would never stay here again. Due to circumstances I stayed here last weekend. We were a family of 4, I was very happy with the hotel this time round. Everything was to my satisfaction, I was pleasantly surprised. The breakfast was as the... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Edmond_11, Thank you for your review following your recent return stay at the Crowne Plaza London-Heathrow. I am glad you enjoyed your stay, and found so many improvements this time around. I will pass on your comments, and feedback about our staff's attitude to the relevant departments. I am glad you wish to return because of this experience, and... More

Southport
Top Contributor
78 reviews 78 reviews
47 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

My first to this hotel in March 2013 was not great. An overnight stay for a flight to japan, on booking out the Reception Manager asked how the stay had been. Hearing it was disappointing she asked we let her know when we returned. I did. July 2014 --- We were upgraded to a Club Room (two as my son... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Diskdr, Thank you for your detailed and kind review following your recent stay at the Crowne Plaza London-Heathrow. I am glad you enjoyed your return stay with us, and have listed so many of our facilities & the improvements you have found in our service. I will be sure to forward your comments on to the relevant departments, and... More

Barry, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a long weekend and a visit to Legoland. The hotel is spotless, the staff were all friendly and helpful. The room was a large family room, again really lovely. The only negative is the beds are very hard, just down to personal preference, I can't sleep on a hard matress. However overall this is a lovely hotel,... More

Was this review helpful? Yes 1
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Steff2302, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad you enjoyed your stay, and so many of our facilities throughout the hotel. I will be sure to forward your comments on to the relevant departments you have mentioned in your review. I look forward to welcoming you again in... More

Owners: What's your side of the story?
If you own or manage Crowne Plaza Hotel London-Heathrow, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza Hotel London-Heathrow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton, West Drayton UB7 9NA, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Orbitz, Travelocity, Tingo, Cheap Tickets, Agoda, BookingOdigeoWL, Priceline, Expedia, Hotels.com and Otel so you can book your Crowne Plaza Hotel London-Heathrow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Middlesex

300 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (212)
Viewed
Room/suite (100)
Viewed
Hotel & grounds (15)
Viewed
Bathroom (31)
Viewed
Dining (10)
Viewed
0:15
Videos (1)
Viewed
Other (55)

Management photos: Courtesy of the property manager

Viewed
All management photos (89)
Viewed
Hotel & grounds (29)
Viewed
Room/suite (19)
Viewed
Pool/beach area (1)
Viewed
View from room (1)
Viewed
Bathroom (3)
Viewed
Dining (11)
Viewed
Other (25)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in West Drayton #3 Business Hotel in West Drayton #3 Family Hotel in West Drayton
Hotel Class
Official Description (provided by the hotel)
The newly refurbished Crowne Plaza London Heathrow Hotel is conveniently located for all Heathrow airport terminals including the new Terminal 5. In addition M4 & M40 are only minutes away. The Hotel is just 2 minutes from Stockley Park. Complimentary transfers offered to Stockley Park whilst Bedfont Lakes Business Park is only a short drive away. Crowne Plaza London Heathrow is an ideal base while on Business or to explore Central London, Legoland Windsor, Ascot Racecourse, Wembley and Twickenham. All bedrooms are spacious, modern & equipped with air conditioning and high speed internet. The Hotel offers family rooms & accessible rooms including one with hoist facilities. Why not upgrade to the Club floor with access to Crowne Plaza Club Lounge where you can enjoy complimentary Continental Breakfast, complimentary WiFi in the lounge, drinks & canapés. Crowne Plaza London Heathrow is the place to Meet with 23 meeting and conference rooms for up to 200 delegates. All conference rooms have natural daylight and WiFi. Crowne Plaza London Heathrow is the ideal Legoland hotel for exploring all the park has to offer with journey times to the park of only 20 minutes The Hotels Leisure Club Spirit boasts Heathrow's largest indoor pool, whirlpool, sauna and fully equipped gym and treatment rooms. Uniquely the hotel has a 9 hole golf course. ... more   less 
Number of rooms
465

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer