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All 12 West Drayton hotels

Crowne Plaza Hotel London-Heathrow

4.0 of 5 Hotel   |   Stockley Road, West Drayton, West Drayton UB7 9NA, England
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Crowne Plaza Hotel London-Heathrow
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79%
Ranked #3 of 12 hotels in West Drayton
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
NEWYORKPROF NEW YORK
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1,477 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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English first
NEW YORK
Top Contributor
60 reviews 60 reviews
50 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed overnight. Reasonable rate, hearty breakfast included. Desk staff very accommodating. Decent Indian restaurant on premises. Rooms spacious, clean. Bus is $4.50 to hotel, taxi about 18-20 pounds. I'd stay there again if I had to get an early flight from Heathrow.

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Berkshire
Top Contributor
84 reviews 84 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We've done all the Holiday Inns around Heathrow; they do the job but compared with the Crowne Plaza, they tend towards the scruffy. That is what we hoped when we booked it. It's bustling just like the Holiday Inns. But everything is kept tip top. The room was fine; everything worked and it was definitely a notch above the Holiday... More

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Newton, Massachusetts
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 5 days ago NEW

Not convenient to anything, staff was unfriendly, pool closes to kids at 8, I would only stay here if you absolutely had to, otherwise the tube to London is so easy and less of a hassle than trying to get to place...Avoid!

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Cork, Ireland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Last year I wrote a review stating how disappointed I was with this hotel I said I would never stay here again. Due to circumstances I stayed here last weekend. We were a family of 4, I was very happy with the hotel this time round. Everything was to my satisfaction, I was pleasantly surprised. The breakfast was as the... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Edmond_11, Thank you for your review following your recent return stay at the Crowne Plaza London-Heathrow. I am glad you enjoyed your stay, and found so many improvements this time around. I will pass on your comments, and feedback about our staff's attitude to the relevant departments. I am glad you wish to return because of this experience, and... More

Southport
Top Contributor
76 reviews 76 reviews
46 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My first to this hotel in March 2013 was not great. An overnight stay for a flight to japan, on booking out the Reception Manager asked how the stay had been. Hearing it was disappointing she asked we let her know when we returned. I did. July 2014 --- We were upgraded to a Club Room (two as my son... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Diskdr, Thank you for your detailed and kind review following your recent stay at the Crowne Plaza London-Heathrow. I am glad you enjoyed your return stay with us, and have listed so many of our facilities & the improvements you have found in our service. I will be sure to forward your comments on to the relevant departments, and... More

Barry, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for a long weekend and a visit to Legoland. The hotel is spotless, the staff were all friendly and helpful. The room was a large family room, again really lovely. The only negative is the beds are very hard, just down to personal preference, I can't sleep on a hard matress. However overall this is a lovely hotel,... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Steff2302, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad you enjoyed your stay, and so many of our facilities throughout the hotel. I will be sure to forward your comments on to the relevant departments you have mentioned in your review. I look forward to welcoming you again in... More

New York City, New York
Contributor
20 reviews 20 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

biggest draw is that it is close to the airport (we paid 12 pounds for a taxi, 10 - 15 min ride). Everything is clean and bright. Consistent with other Crowne Plazas (comfortable beds, sleep aids provided, free wifi to members). Several restaurants downstairs. The ATM machine is sketchy and wouldn't work for us, so BYOcash. Would use again.

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear LauraRoi, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad you enjoyed your stay, and how close we are to Heathrow Airport. Your comments about our consistency compared to other Crowne Plaza's worldwide is also much appreciated. I look forward to welcoming you again in the near future. Warmest regards,... More

wiltshire
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Close to terminals 4 and 5 excellent value for money. Very comfy beds and excellent customer services. Breakfast was of a good selection and again at tentative service. Car parking was a bit of a nightmare as more cars than spaces! Landed up way back from hotel and when raining on arrival not good . Would recommend and use again... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear abbie15, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I am glad you enjoyed your stay, I will be sure to forward your kind comments onto our staff! I look forward to welcoming you again in the near future. Warmest regards, Matt Spoard Guest Services Manager More

Contributor
17 reviews 17 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't rate this place highly enough. It offers superb value for money, and is located very close to the airport terminals. The rooms are well appointed and more than adequate. Breakfast is comprehensive, the spa . Gym and pool are clean. But what really stands out here are the staff. They are friendly and professional. The mark of a... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear David L, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. It is great to hear you enjoyed your stay at the hotel and rate us so highly, I will be sure to comminicate your kind review to our staff. In particular it is very pleasing to know that you find our problem... More

Colonia del Sacramento, Uruguay
2 reviews
2 of 5 stars Reviewed 1 week ago

- it takes about 30 min to go from airport to hotel... in Taxi (18 pounds), if you will use bus (5), add at least 20 min more, it is just 10 min car, but you have to get a car first or wait the bus... - Rooms are OK, in fact i put 2 points because they give as... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Diego116, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear that you liked our 'Sleep Advantage' Spray kits, that we keep in the bedrooms to aid our guests in having a relaxing sleep at the hotel. I am however sorry to hear you had a disappointing experience in... More

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Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton, West Drayton UB7 9NA, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Middlesex

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in West Drayton #3 Business Hotel in West Drayton #3 Family Hotel in West Drayton
Hotel Class
Official Description (provided by the hotel)
The newly refurbished Crowne Plaza London Heathrow Hotel is conveniently located for all Heathrow airport terminals including the new Terminal 5. In addition M4 & M40 are only minutes away. The Hotel is just 2 minutes from Stockley Park. Complimentary transfers offered to Stockley Park whilst Bedfont Lakes Business Park is only a short drive away. Crowne Plaza London Heathrow is an ideal base while on Business or to explore Central London, Legoland Windsor, Ascot Racecourse, Wembley and Twickenham. All bedrooms are spacious, modern & equipped with air conditioning and high speed internet. The Hotel offers family rooms & accessible rooms including one with hoist facilities. Why not upgrade to the Club floor with access to Crowne Plaza Club Lounge where you can enjoy complimentary Continental Breakfast, complimentary WiFi in the lounge, drinks & canapés. Crowne Plaza London Heathrow is the place to Meet with 23 meeting and conference rooms for up to 200 delegates. All conference rooms have natural daylight and WiFi. Crowne Plaza London Heathrow is the ideal Legoland hotel for exploring all the park has to offer with journey times to the park of only 20 minutes The Hotels Leisure Club Spirit boasts Heathrow's largest indoor pool, whirlpool, sauna and fully equipped gym and treatment rooms. Uniquely the hotel has a 9 hole golf course. ... more   less 
Number of rooms
465

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