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All 12 West Drayton hotels

Crowne Plaza Hotel London-Heathrow

4.0 of 5 Hotel   |   Stockley Road, West Drayton, West Drayton UB7 9NA, England
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Ranked #3 of 12 Hotels in West Drayton
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
ChrisS_281179 Midhurst, UK
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1,578 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Midhurst, UK
Contributor
11 reviews 11 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed for one night prior to a flight to New York. The hotel was nice with a spacious, comfortable and clean room. We thoroughly enjoyed the indian restaurant on site, pricey but excellent quality. The only flaw was that we had booked for 3 adults but the room only contained two large towels and two mugs although the extra bed... More

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Somerset, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 1 night before flying out to Australia on (3rd/4th September 2014), left our car at the hotel and caught the Hoppa bus to and from Heathrow. Really helpful staff and room was very nice, paring easy and hoppa bus works well from any terminal at Heathrow. Would use again, Highly recommended. Nicely priced Starbucks within hotel which... More

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Christchurch, United Kingdom
Top Contributor
84 reviews 84 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here a few times when meet and greet parking has been available, but this time it wasn't on offer. Not a huge problem as the car is parked in a long stay parking spot (field!) at the hotel and the hoppa buses seem to run regularly enough (just hate that having to think about finding the car after an... More

Was this review helpful? Yes 1
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear AnnieO60, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay, the comforts of the room and the facilities. I am sorry to hear that you had a poor experience at the restaurant. Please accept my apologies as your comments are very important and will... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

What a shame ... Looked forward to staying here as have been a few times before ( a few years ago). Room was fine but the main restaurant did not provide the service or choice of menu we were expecting. The food was mediocre, Luke warm and the service was dire !!! Back to The Sofitel for us.

Was this review helpful? Yes 1
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Alison H, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am sorry to hear you found your stay disappointing and we did not meet your expectations. Please accept my deepest apologies as this is not the standards of service we aim to provide. Your comments are very important to us and... More

Exeter, Devon, UK.
Top Contributor
59 reviews 59 reviews
40 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed 1 week ago

We used this hotel for the first time and were very pleased with our room there. We have used lots of the hotels around Heathrow over the years and this had one of the most comfortable rooms we have ever had. Not too hot, very comfy bed and a massive bathroom. We had a bar snack meal which was good... More

Was this review helpful? Yes 1
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Barbarasnell, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay, the comforts of the room and the facilities. I look forward to welcoming you again in the near future. Kind regards Ronan Manager Guest Relations More

Bolton
Contributor
19 reviews 19 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed with a group of friends on a theatre trip, really enjoyed our stay, such a comfortable nights sleep lovely sheets! Breakfast was delicious and plentifully excellent service from extremely smart staff.

Was this review helpful? Yes 1
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Liz P, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay with us, the location, room comforts, breakfast and excellent service provided by our friendly and attentive staff. I look forward to welcoming you again in the near future. Kind regards Ronan Manager Guest... More

Brighton, United Kingdom
Top Contributor
53 reviews 53 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is somewhere that we stay at quite regularly and the more we visit the better it seems to get. The Club rooms are to a good standard, some quieter than others. Visit during the week and breakfast is in the Club Lounge - a 'continental' style breakfast but including smoked salmon, ham and more. The atmosphere is peaceful and... More

Was this review helpful? Yes 1
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear UKBali, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay with us, the location and excellent service provided by our friendly and attentive staff in the club lounge, specially Alvaro and Anna. I look forward to welcoming you again in the near future. Kind... More

Southfield, Michigan
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our international flight left at 6am so being close to the airport was critical. The Crowne did not disappoint. The shuttle service was extremely helpful (paid 9 pounds for a round trip). The check in was flawless. My colleague had a problem with the smell of the room and even though the manager nor I smelled anything she still switched... More

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CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Queencdj, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay with us, the location and excellent service provided by our friendly and attentive staff. I am sorry to hear about your bar experience and please accept my apologies as this is not the standards... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Crowne Plaza with my wife and son for one night prior to a holiday in Canada. We also left the car for two weeks in their long stay parking area. Lovely room and food in the restaurant, both for dinner and breakfast buffet, and all the staff we dealt with were very pleasant and helpful My... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Chris R, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay, the comforts of the room and the facilities, specially the PSG package. I look forward to welcoming you again in the near future. Kind regards Ronan Manager Guest Relations More

Ballinhassig, Ireland
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent a night here on business and was pleasantly surprised how nice the hotel was. it was very convenient to Heathrow airport and to the area where I had to visit on business. the hotel itself was very clean and the staff were very friendly. The room was spacious and the bed was very comfortable. The restaurant has some nice... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear James&Rachel, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay, the comforts of the room and the facilities while on a business trip, specially the friendliness of our staff. I look forward to welcoming you again in the near future. Kind regards Ronan Manager... More

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Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton, West Drayton UB7 9NA, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
Number of rooms: 465
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Middlesex

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