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All 12 West Drayton hotels

Crowne Plaza Hotel London-Heathrow

4.0 of 5 Hotel   |   Stockley Road, West Drayton, West Drayton UB7 9NA, England
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Ranked #3 of 12 Hotels in West Drayton
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
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1,618 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
50 reviews 50 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed today NEW

I have stayed in Crowne Plaza hotels around the world and this has to be one of the best. The staff could not be more helpful and the buffet breakfast is fantastic and should not be missed. If you have to stay around Heathrow the stay here. Also useful is the 24 hour bar.

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Christchurch, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for one night as we were on a package theatre trip. The hotel does not look anything special from the outside but inside in was clean and well decorated. The rooms were spacious and had everything that we required. The room 2121 had two queen sized beds that had quality bedding and pillows. The bathroom was very... More

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Manchester
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Strange to say but we didn't know we were staying here. Came on a coach trip and were very efficiently booked in and allocated rooms. Good quality, clean, comfortable corporate rooms.The staff were pleasant and helpful in genuine humour. Bar staff went the extra mile to meet our needs after coming in late from a show. Breakfast was busy as... More

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Oxford, United Kingdom
Top Contributor
58 reviews 58 reviews
39 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here as I had meetings in London the day before an early flight. Since it was an airport hotel, my expectations were set low, but I was blown away by how good it was! Checkin staff were very friendly, and the IHG Rewards Club recognition was excellent, couldn't have asked for more. The hotel isn't new, but it's... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Gagravarr, Thank you for your kind review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay with us, and feel it is worth the extra distance away from the airport because of the service we provide our guests. I look forward to welcoming you again in the near future.... More

Top Contributor
96 reviews 96 reviews
41 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is an off-airport business hotel which stands apart from others though the consistent positive and helpful attitude of it's staff. I was here for 2 days of meetings and was consistently impressed how the staff from front desk to business center to restaurants and lounge went out of their way to make sure I had a good stay. Is... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Malte S, Thank you for your wonderful review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay with us and feel that the service that our staff provide make our hotel well worth a visit. I will be sure to pass on your comments to the team. I look... More

Ireland
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

A large, but comfortable, Crowne Plaza Hotel. Conveniently located, close to Heathrow Airport, just north of the M4 making it easily accessable by car. For either travelling into London or westward toward Windsor or beyond the Hotel can be a good base Well appointed, spacious and clean rooms. Good service, breakfast choices and helpful staff in this always busy Hotel

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear mcsd01, Thank you for your kind review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear you enjoyed your time with us and found the hotel clean and in a nice location. I look forward to welcoming you again in the near future. Warmest regards, Matt Spoard Guest Services Manager More

East Grinstead, United Kingdom
Top Contributor
97 reviews 97 reviews
31 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one night and parked the car for four nights. We were flying from Heathrow. It suited our purpose perfectly. It was very good to have an Indian Restaurant to have as an option from the usual Hotel restaurant. Food was good and service excellent. Rooms clean and staff friendly and very helpful. Hoppa Bus ran to time and... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Dazzer2000, Thank you for your lovely review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear that the hotel suited the purpose of your visit and you liked that we have Eriki on site. I look forward to welcoming you again in the near future. Warmest regards, Matt Spoard Guest Services Manager More

Kelowna, Canada
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here in early October for a couple of nights for a family reunion as everyone was flying in from out-of-country. We booked the first night through Expedia with flights and the second night through Legoland (www.legolandholidays.co.uk) as they had an excellent offer on - buy one adult pass, get one free and children go free (1 Day +... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Kelowna2013, Thank you for your detailed review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you found our staff were very friendly and the hotel was to your satisfaction. We look forward to welcoming you again in the near future. Warmest regards, Matt Spoard Guest Services Manager More

Sydney, Australia
Top Contributor
132 reviews 132 reviews
53 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 1 week ago

If there is one thing that gets up my nose it is snooty hotel reception staff. The people we encountered during our two day stay at this hotel were pleasant, helpful and they all wore smiles. The facilities were what we expected, comfy beds, big bath towels, nicely maintained room etc. The food we had in the bar was very... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear GeniAus, Thank you for your kind review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear you enjoyed your stay with us and found our guest laundry to be a nice surprise and useful. It is also very nice to hear that all our staff wore smiles during your stay and you really enjoyed... More

Bedford, England
Contributor
12 reviews 12 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We've tried most hotels around Heathrow and this is the best. The best endorsement we can give is probably as follows: when we stay we always see multiple flight crews (inc pilots) from the big airlines. Let's face it, they know where to stay! We like the open reception area. Hotel is a bit dated in some areas but nothing... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Bed_HolidayMakers, Thank you for your wonderful review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your time with us and find us the best hotel to stay at in Heathrow, I will certainly pass on your comments to our team and management. I look forward to welcoming you again in... More

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Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton, West Drayton UB7 9NA, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
Number of rooms: 465
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Middlesex

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