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All 12 West Drayton hotels

Crowne Plaza Hotel London-Heathrow

4.0 of 5 Hotel   |   Stockley Road, West Drayton, West Drayton UB7 9NA, England
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79%
Ranked #3 of 12 hotels in West Drayton
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
James P Newport South Wales
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
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Newport South Wales
Contributor
15 reviews 15 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here as part of a stay and park deal before flying from Heathrow. We were able to park very easily in the hotel car park and the check in process was quick and efficient. We had lunch in the hotel bar and the speed of the service was rather slow but when this was mentioned the staff were... More

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Bridport, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here recently for 3 nights. Payed over £200 a night so was expecting a nice hotel. What we got was OK!!! But not great. Room was spacious but not that clean and furniture a bit dated. Wrong amount of towels/cups etc were there which was rectified quickly but no apology,everything just dumped on table. Waiting/reception Staff were always very... More

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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I recently stayed for 2 nights at this hotel, and was very happy with the facilities and service received. The room was large (esp for London sizes) and the restaurants offered a good variety. The pool is open till 10pm. Breakfast was excellent and the staff helpful. Two small moans - the wifi was complicated to access in the room,... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear ElaineMH2013, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I am glad you enjoyed your time at the hotel and have mentioned so many aspects of the facilities you used. I look forward to welcoming you again to the hotel in the near future. Warmest regards, Matt Spoard Guest Services Manager More

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

great overnight after arrival to LHR. Stayed during rainy days and was very impressed with the people. lovely helpful and genuine. loved the food in the lobby lounge and great to have access to the club lounge.

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Spinderela, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I am glad you liked the hotel so much and I will be sure to let our team know that you found the service you received from our staff so good. I look forward to welcoming you again in the near future. Warmest regards,... More

Swansea, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I really enjoyed my stay in this hotel. The rooms were very big with comfortable beds and modern bathrooms. The room also had a large TV and a desk. The breakfast was very good with a lot of choice. I expected the staff to be rude after reading the comments on here, but nothing could be further from the truth.... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Jo1616, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I am glad you found the service from our staff to your satisfaction, I will pass on the comments in this review to the team. I look forward to welcoming you again in the near future. Warmest regards, Matt Spoard Guest Services Manager More

Doncaster
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It is exactly a year ago that i first stayed at this hotel and a year later the good things that brought us back have stopped and the bad things are still on going. There are good points about the hotel but i sadly doubt, they alone will be enough to bring us back for a 3rd time. The free... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Kkilgour, Thank you for your detailed review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear you felt the staff were helpful during the stay. However, I am obviously concerned to hear the other comments you had in your review and would like to invite you to discuss your experience further with us. If... More

NOrwich
Top Contributor
57 reviews 57 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We recently stayed here as we visited Legoland and London for a long weekend. It offered a great base for Legoland as it's only a few miles from Windsor. We were also able to travel into London with relative ease by parking at Hounslow and getting the tube in (approx 40 mins) The room we stayed in was spacious and... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear WishyWoo, Thank you for your kind review following your recent stay at the Crowne Plaza London-Heathrow. I am glad you found the hotel to be an ideal accomodation for your trip to Legoland, many people use our hotel for this reason. Its lovely to hear you would stay with us again and please let us know when you wish... More

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here as part of a large convention for 4 nights and was so impressed with the hotel. With such a large number of people to cater for they did exceptionally well. Room was lovely, and clean. Comfy big bed, nice, powerful shower and complimentary items. Iron and ironing board in every room. Ice buckets, mini bar, large tv with... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear S_Lingwood22, Thank you for your lovely and very detailed review following your recent stay at the Crowne Plaza London-Heathrow. I am glad you liked so many features of our hotel and have gone into such detail about them. I will be passing your comments to Mr.Kiss about his service, I am sure he will be very happy to hear... More

2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Spent a night at the Crowne Plaza and was very pleased. My 1st impressions? Beautiful hotel. Excellent greeting from a trainee? Unfortunately i didn't get her name but will certainly be giving her a mention when i get back to the U.K tomorrow. Very clean hotel. Large bedrooms. Also after a long drive,a hot bath and a thick white robe... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Cherrie h, Thank you for your wonderful review following your recent stay at the Crowne Plaza London-Heathrow. I am so happy to hear we gave you such a nice start to your holiday, if you do manage to find out the Trainee's name you dealt with at Reception please be sure to let me know at lonha.guestrelations@ihg.com and I... More

United States
Top Contributor
122 reviews 122 reviews
73 hotel reviews
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here for the first time last night. Arrival was pretty easy thanks to the Hoppa Bus (Bus Number 1 from Terminal 1, makes stops at other terminals as well, takes about 20 mins from Terminal 1) and check-in likewise was pretty efficient. I was happy that I had become a member of their IHC Awards Club back in... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Frequent_Traveler , Thank you for your very detailed review following your recent stay at the Crowne Plaza London-Heathrow. I am glad you liked so many features of our hotel and you have gone to great detail to explain. I will be sure to pass on your comments to the team. I look forward to welcoming you again in the... More

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Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton, West Drayton UB7 9NA, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Middlesex

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in West Drayton #3 Business Hotel in West Drayton #3 Family Hotel in West Drayton
Hotel Class
Official Description (provided by the hotel)
The newly refurbished Crowne Plaza London Heathrow Hotel is conveniently located for all Heathrow airport terminals including the new Terminal 5. In addition M4 & M40 are only minutes away. The Hotel is just 2 minutes from Stockley Park. Complimentary transfers offered to Stockley Park whilst Bedfont Lakes Business Park is only a short drive away. Crowne Plaza London Heathrow is an ideal base while on Business or to explore Central London, Legoland Windsor, Ascot Racecourse, Wembley and Twickenham. All bedrooms are spacious, modern & equipped with air conditioning and high speed internet. The Hotel offers family rooms & accessible rooms including one with hoist facilities. Why not upgrade to the Club floor with access to Crowne Plaza Club Lounge where you can enjoy complimentary Continental Breakfast, complimentary WiFi in the lounge, drinks & canapés. Crowne Plaza London Heathrow is the place to Meet with 23 meeting and conference rooms for up to 200 delegates. All conference rooms have natural daylight and WiFi. Crowne Plaza London Heathrow is the ideal Legoland hotel for exploring all the park has to offer with journey times to the park of only 20 minutes The Hotels Leisure Club Spirit boasts Heathrow's largest indoor pool, whirlpool, sauna and fully equipped gym and treatment rooms. Uniquely the hotel has a 9 hole golf course. ... more   less 
Number of rooms
465

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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