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All 12 West Drayton hotels

Crowne Plaza Hotel London-Heathrow

4.0 of 5 Hotel   |   Stockley Road, West Drayton, West Drayton UB7 9NA, England
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Crowne Plaza Hotel London-Heathrow
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79%
Ranked #3 of 12 hotels in West Drayton
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
jennyluan Plymouth, United Kingdom
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1,527 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
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Plymouth, United Kingdom
Top Contributor
83 reviews 83 reviews
22 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed yesterday NEW

Recently stayed here in a family room and I have nothing but praise for the staff, the food and the rooms. We thoroughly enjoyed our stay, the staff couldn't do enough to help, the room was clean & had toiletries, bottled water, biscuits and hot chocolate on top of usual tea & coffee. We ate breakfast & dinner and there... More

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Dunsborough, Australia
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed yesterday NEW

Unexpected stay at Heathrow over night - so used a concierge service to get a room with Dinner and breakfast package...great. Checked in, no attention to tired 12 yo daughter...when we go to the restaurant there was only one table laid, three occupied and the rest were not cleared.....eventually got served some drinks, although my beer came from the bar... More

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Penzance, England, United Kingdom
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

Booked this hotel through legoland, I chosen the crowne plaza Heathrow over a cheaper hotel for the reason they provided this information through legoland "Children are very well taken care of at the Crowne Plaza hotel. From the minute you check in, they are treated to a check in pack detailing all of the activities available to them. There is... More

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Scotland, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Booked hotel for 3 night stay as visiting family. The road access into the hotel comes off one of the craziest road layouts we have ever seen if you are not familiar with it or not a confident driver it will cause some stress or frustration. The hotel itself was good,check in was straight forward (prior to booking my wife... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This was a good hotel for a morning flight from Heathrow. Accommodation was what we expected from a Crowne Plaza. The room was clean and the check in/out service was efficient. The only problem we encountered was the restaurant in the evening, where even though it was half empty, we were asked to come back in 20 minutes but it... More

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St Margarets, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I recently stayed at this hotel with my grandchildren and was very impressed with the accommodation, food and service. Primarily we planned to use it as a base for trips out and it was certainly well placed for days out at LEGOLAND, Windsor, and London. We did all those trips very easily, but we also spent quality time at the... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear James S, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I am glad you enjoyed the accomodation, food and service you recieved during your stay. I hope your grandchildren and yourself enjoyed the trips to Legoland, Windsor and London. I look forward to welcoming you again to the hotel in the near future.... More

Swansea
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel itself is great... Arrival was swift and a warm welcome received. Room was fantastic nice and large and an extremely comfy bed. Spa area was clean and nicely laid out. Breakfast was extremely busy (I'm not complaining it's near a hotel) food always fresh and tasted good. Checkout just as swift as arrival. Close but far enough away... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear D11EVS, Thank you for your detailed review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to see you have listed a number of great points about the hotel. If you wish to discuss your stay further with me, please contact the hotel directly by e-mail at lonha.guestrelations@ihg.com. I hope to welcome you again in the... More

Leicester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Stayed here last year back in August in room 2367 for one night. We're planning to go the next day to a theme park but A lot went wrong in our stay including sleepless night and not to mention a breakfast queue very long and short staffed. It was rectified by the manager Asier/Lucia with great satisfaction and due to... More

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Newport South Wales
Contributor
18 reviews 18 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here as part of a stay and park deal before flying from Heathrow. We were able to park very easily in the hotel car park and the check in process was quick and efficient. We had lunch in the hotel bar and the speed of the service was rather slow but when this was mentioned the staff were... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear James P, Thank you for your wonderful review following your recent stay at the Crowne Plaza London-Heathrow. It is great to hear you are so complimentary of our staff and the service they provided you. I will be sure to send this onto the team so they are aware of your comments. I look forward to welcoming you again... More

Bridport, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here recently for 3 nights. Payed over £200 a night so was expecting a nice hotel. What we got was OK!!! But not great. Room was spacious but not that clean and furniture a bit dated. Wrong amount of towels/cups etc were there which was rectified quickly but no apology,everything just dumped on table. Waiting/reception Staff were always very... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear David S, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear you enjoyed aspects of your stay that you mention in your review. However, I would like to invite you to discuss the other comments about your stay not being up to the standards you expected with me. If... More

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Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton, West Drayton UB7 9NA, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Middlesex

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in West Drayton #3 Family Hotel in West Drayton #3 Business Hotel in West Drayton
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Official Description (provided by the hotel)
The newly refurbished Crowne Plaza London Heathrow Hotel is conveniently located for all Heathrow airport terminals including the new Terminal 5. In addition M4 & M40 are only minutes away. The Hotel is just 2 minutes from Stockley Park. Complimentary transfers offered to Stockley Park whilst Bedfont Lakes Business Park is only a short drive away. Crowne Plaza London Heathrow is an ideal base while on Business or to explore Central London, Legoland Windsor, Ascot Racecourse, Wembley and Twickenham. All bedrooms are spacious, modern & equipped with air conditioning and high speed internet. The Hotel offers family rooms & accessible rooms including one with hoist facilities. Why not upgrade to the Club floor with access to Crowne Plaza Club Lounge where you can enjoy complimentary Continental Breakfast, complimentary WiFi in the lounge, drinks & canapés. Crowne Plaza London Heathrow is the place to Meet with 23 meeting and conference rooms for up to 200 delegates. All conference rooms have natural daylight and WiFi. Crowne Plaza London Heathrow is the ideal Legoland hotel for exploring all the park has to offer with journey times to the park of only 20 minutes The Hotels Leisure Club Spirit boasts Heathrow's largest indoor pool, whirlpool, sauna and fully equipped gym and treatment rooms. Uniquely the hotel has a 9 hole golf course. ... more   less 
Number of rooms
465

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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