We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 12 West Drayton hotels

Crowne Plaza Hotel London-Heathrow

4.0 of 5 Hotel   |   Stockley Road, West Drayton, West Drayton UB7 9NA, England
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Crowne Plaza Hotel London-Heathrow
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Crowne Plaza Hotel London-Heathrow to your Saves list
Ranked #3 of 12 Hotels in West Drayton
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
JanusMace Manchester
Write a Review

1,616 reviews from our community

Traveler rating
    617
    641
    227
    87
    44
See reviews for
421
503
145
338
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1616)
  • Mar-May only
    (386)
  • Jun-Aug only
    (491)
  • Sep-Nov only
    (460)
  • Dec-Feb only
    (279)
All months
Manchester
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Strange to say but we didn't know we were staying here. Came on a coach trip and were very efficiently booked in and allocated rooms. Good quality, clean, comfortable corporate rooms.The staff were pleasant and helpful in genuine humour. Bar staff went the extra mile to meet our needs after coming in late from a show. Breakfast was busy as... More

Was this review helpful? Yes
Oxford, United Kingdom
Top Contributor
58 reviews 58 reviews
39 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here as I had meetings in London the day before an early flight. Since it was an airport hotel, my expectations were set low, but I was blown away by how good it was! Checkin staff were very friendly, and the IHG Rewards Club recognition was excellent, couldn't have asked for more. The hotel isn't new, but it's... More

Was this review helpful? Yes
Top Contributor
96 reviews 96 reviews
41 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is an off-airport business hotel which stands apart from others though the consistent positive and helpful attitude of it's staff. I was here for 2 days of meetings and was consistently impressed how the staff from front desk to business center to restaurants and lounge went out of their way to make sure I had a good stay. Is... More

Was this review helpful? Yes
Ireland
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A large, but comfortable, Crowne Plaza Hotel. Conveniently located, close to Heathrow Airport, just north of the M4 making it easily accessable by car. For either travelling into London or westward toward Windsor or beyond the Hotel can be a good base Well appointed, spacious and clean rooms. Good service, breakfast choices and helpful staff in this always busy Hotel

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear mcsd01, Thank you for your kind review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear you enjoyed your time with us and found the hotel clean and in a nice location. I look forward to welcoming you again in the near future. Warmest regards, Matt Spoard Guest Services Manager More

East Grinstead, United Kingdom
Top Contributor
97 reviews 97 reviews
31 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed one night and parked the car for four nights. We were flying from Heathrow. It suited our purpose perfectly. It was very good to have an Indian Restaurant to have as an option from the usual Hotel restaurant. Food was good and service excellent. Rooms clean and staff friendly and very helpful. Hoppa Bus ran to time and... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Dazzer2000, Thank you for your lovely review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear that the hotel suited the purpose of your visit and you liked that we have Eriki on site. I look forward to welcoming you again in the near future. Warmest regards, Matt Spoard Guest Services Manager More

Kelowna, Canada
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here in early October for a couple of nights for a family reunion as everyone was flying in from out-of-country. We booked the first night through Expedia with flights and the second night through Legoland (www.legolandholidays.co.uk) as they had an excellent offer on - buy one adult pass, get one free and children go free (1 Day +... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Kelowna2013, Thank you for your detailed review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you found our staff were very friendly and the hotel was to your satisfaction. We look forward to welcoming you again in the near future. Warmest regards, Matt Spoard Guest Services Manager More

Sydney, Australia
Top Contributor
132 reviews 132 reviews
53 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

If there is one thing that gets up my nose it is snooty hotel reception staff. The people we encountered during our two day stay at this hotel were pleasant, helpful and they all wore smiles. The facilities were what we expected, comfy beds, big bath towels, nicely maintained room etc. The food we had in the bar was very... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear GeniAus, Thank you for your kind review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear you enjoyed your stay with us and found our guest laundry to be a nice surprise and useful. It is also very nice to hear that all our staff wore smiles during your stay and you really enjoyed... More

Bedford, England
Contributor
12 reviews 12 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We've tried most hotels around Heathrow and this is the best. The best endorsement we can give is probably as follows: when we stay we always see multiple flight crews (inc pilots) from the big airlines. Let's face it, they know where to stay! We like the open reception area. Hotel is a bit dated in some areas but nothing... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Bed_HolidayMakers, Thank you for your wonderful review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your time with us and find us the best hotel to stay at in Heathrow, I will certainly pass on your comments to our team and management. I look forward to welcoming you again in... More

London, United Kingdom
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

What a lovely hotel. Very nice & clean. Friendly staff, nice food, nice bar. We went to the bar & were able to sit there until 4am, which was a nice change from being stuck in the room. Car park was £12, plenty of spaces were available. The room was clean, big & homely. Can't fault the hotel at all.... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear LouBellz, Thank you for your very kind review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear you enjoyed your stay and couldnt find a single fault, I will be sure to pass your comments onto the relevant management for furthur discussion. I look forward to welcoming you again in the near future. Warmest... More

Harpenden, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for one night before a very early morning flight from Heathrow. The deal included parking and this was very convenient as we were able to leave the car in the hotel car park very close to the hotel entrance. There is no requirement to hand over the car keys or allow anyone else access to the car at... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Sylvia212, Thank you for your review following your recent stay at the Crowne Plaza London Heathrow. I am glad to hear you enjoyed your stay with us and like the Park, Stay & Go deals that we offer. Along with this you also mention our staff members being very helpful, and these comments will be passed onto the team.... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Hotel London-Heathrow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton, West Drayton UB7 9NA, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
Number of rooms: 465
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Booking.com, Orbitz, Travelocity, Priceline, Cheap Tickets, Hotels.com, Agoda, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Crowne Plaza Hotel London-Heathrow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Middlesex

279 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (216)
Viewed
Room/suite (100)
Viewed
Hotel & grounds (15)
Viewed
Bathroom (31)
Viewed
Dining (10)
Viewed
Business center/function rooms (1)
Viewed
0:15
Videos (1)
Viewed
Other (58)

Management photos: Courtesy of the property manager

Viewed
All management photos (64)
Viewed
Room/suite (19)
Viewed
Hotel & grounds (20)
Viewed
Business center/function rooms (4)
Viewed
Pool/beach area (1)
Viewed
View from room (1)
Viewed
Bathroom (3)
Viewed
Dining (7)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay