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All 12 West Drayton hotels

Crowne Plaza Hotel London-Heathrow

4.0 of 5 Hotel   |   Stockley Road, West Drayton, West Drayton UB7 9NA, England
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Crowne Plaza Hotel London-Heathrow
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Ranked #3 of 12 hotels in West Drayton
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
WishyWoo NOrwich
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1,513 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
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NOrwich
Top Contributor
57 reviews 57 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed yesterday NEW

We recently stayed here as we visited Legoland and London for a long weekend. It offered a great base for Legoland as it's only a few miles from Windsor. We were also able to travel into London with relative ease by parking at Hounslow and getting the tube in (approx 40 mins) The room we stayed in was spacious and... More

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed here as part of a large convention for 4 nights and was so impressed with the hotel. With such a large number of people to cater for they did exceptionally well. Room was lovely, and clean. Comfy big bed, nice, powerful shower and complimentary items. Iron and ironing board in every room. Ice buckets, mini bar, large tv with... More

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2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Spent a night at the Crowne Plaza and was very pleased. My 1st impressions? Beautiful hotel. Excellent greeting from a trainee? Unfortunately i didn't get her name but will certainly be giving her a mention when i get back to the U.K tomorrow. Very clean hotel. Large bedrooms. Also after a long drive,a hot bath and a thick white robe... More

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United States
Top Contributor
121 reviews 121 reviews
72 hotel reviews
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for the first time last night. Arrival was pretty easy thanks to the Hoppa Bus (Bus Number 1 from Terminal 1, makes stops at other terminals as well, takes about 20 mins from Terminal 1) and check-in likewise was pretty efficient. I was happy that I had become a member of their IHC Awards Club back in... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Frequent_Traveler , Thank you for your very detailed review following your recent stay at the Crowne Plaza London-Heathrow. I am glad you liked so many features of our hotel and you have gone to great detail to explain. I will be sure to pass on your comments to the team. I look forward to welcoming you again in the... More

England
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Have stayed in this hotel before (but not for a few years). The hotel is easy to locate and a great spot for LHR. The check in and check out of the hotel was very poor, the only member of staff at the front desk who seemed happy to be there was the Italian Night Manager. Room service was good.... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear poppiesbrother, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I am glad you found the service our Night Manager on duty pleasant, I am sure he will be pleased to hear your kind words. I will also give the details of your review to our Reception Manager to have your other comments investigated.... More

Warrington, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed one night in the crown plaza this weekend.the hotel is ok,but nothing exceptional.the room decor is tired and dated,but the bed was very very comfortable .we didn't have breakfast as we thought £17.50 per person was a bit steep,so we drove to Langley Toby and enjoyed their £3.99 buffet breakfast instead.On check in we asked about the car... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear ElsieS531, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I will be sure to pass on your comments to the relevant management at the hotel, I am glad to hear you found our beds comfortable. I look forward to welcoming you again in the near future. Warmest regards, Matt Spoard Guest Services Manager More

London England
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for one night prior to a trip away. Eventually managed to park our car and then went into the worst check in experience I have ever encountered. The receptionist could not make it any clearer that I was an inconvenience to her. No eye contact and barely able to aknowledge my presence. Repeatedly couldn't find my booking even... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Hartrix, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear you enjoyed the room service and staff member that delivered it during your stay at the hotel. I was concerned to hear about the other comments you had in your review and would like to invite you to discuss... More

Wales
Reviewer
4 reviews 4 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is okay and the rooms are decent. However, 2 of our party couldn't sleep because of noise in neighbouring rooms. We stayed for a night after a 2 week holiday in the US and what was most apparent was the TERRIBLE lack of choice with regard to food and the AWFUL bar service - slow, forgetful and not... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Lemonface, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear you found the hotel & rooms to your satisfaction. However, it is concerning to hear you had a disappointing experience in our hotel bar. I will pass on your comments to our F&B Manager to investigate the situation, in... More

Tipperary, Ireland
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We stayed in this hotel for one night this weekend. We are a family of four and the minute you walk in you feel the elegance of this hotel. We had never stayed in a hotel like this before as we are more accustomed to a budget hotel!!the romana were very spacious, the beds were lovely , a mini bar... More

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Katetipp, Thank you for your detailed review following your recent stay at the Crowne Plaza London-Heathrow. I am glad you liked so many features of our hotel and felt a feeling of 'elegance' from the moment you arrived. I will make sure our team hear about your kind review, I am sure they will be very happy to know... More

Johnstone, United Kingdom
Top Contributor
104 reviews 104 reviews
76 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 1 week ago

Great Crowne Plaza. Stayed for two nights in an exec room, very roomy, comfortable and spacious. club room very well run with simple breakfast and usual soft drinks etc during the day. room service food was good. hotel very busy but service didn't seem to be affected. I have stayed before a few years ago but i think I'll stay... More

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear PMACCA, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I am glad you liked the hotel & it is very encouraging to hear you will be staying again sooner. I look forward to welcoming you again in the near future. Warmest regards, Matt Spoard Guest Services Manager More

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Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton, West Drayton UB7 9NA, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Middlesex

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in West Drayton #3 Business Hotel in West Drayton #3 Family Hotel in West Drayton
Hotel Class
Official Description (provided by the hotel)
The newly refurbished Crowne Plaza London Heathrow Hotel is conveniently located for all Heathrow airport terminals including the new Terminal 5. In addition M4 & M40 are only minutes away. The Hotel is just 2 minutes from Stockley Park. Complimentary transfers offered to Stockley Park whilst Bedfont Lakes Business Park is only a short drive away. Crowne Plaza London Heathrow is an ideal base while on Business or to explore Central London, Legoland Windsor, Ascot Racecourse, Wembley and Twickenham. All bedrooms are spacious, modern & equipped with air conditioning and high speed internet. The Hotel offers family rooms & accessible rooms including one with hoist facilities. Why not upgrade to the Club floor with access to Crowne Plaza Club Lounge where you can enjoy complimentary Continental Breakfast, complimentary WiFi in the lounge, drinks & canapés. Crowne Plaza London Heathrow is the place to Meet with 23 meeting and conference rooms for up to 200 delegates. All conference rooms have natural daylight and WiFi. Crowne Plaza London Heathrow is the ideal Legoland hotel for exploring all the park has to offer with journey times to the park of only 20 minutes The Hotels Leisure Club Spirit boasts Heathrow's largest indoor pool, whirlpool, sauna and fully equipped gym and treatment rooms. Uniquely the hotel has a 9 hole golf course. ... more   less 
Number of rooms
465

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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